University of Miami Telecommunications is now offering Microsoft Teams for calls using your UM phone number.
It is important that you have the ability to stay connected, be reachable, and have access to all your resources from anywhere. To that end, Microsoft Teams can be used on your computer or mobile phone via the Teams app—which makes it easier to manage phone calls, especially if you are working remotely! This means that you do not need to worry about have different calling experiences between home and office for hybrid work environments. Plus, if you miss a phone call, you will receive a notification in your Teams app and voicemails will come in as a recording via your University email.
This service is available at no additional cost to the University community (this change does not affect the total cost of Telecommunications services).
Simply submit an incident request via UService at: uservice.miami.edu.
For more information, review the following FAQs (or click here to view the PDF version).
If you experience any technical issues, contact the UMIT Service Desk at (305) 284-6565 or help@miami.edu.
, click Dial a number, and then enter the number of the person you want to reach by using the dial pad. Then, click Call
.
to answer with audio only.
and the call will be sent to your voicemail.
then select Voicemail. There, you can:
Note: You will also receive an email in your Outlook inbox with an audio MP3 voicemail file attachment.
and then select Voicemail. From any call within the list, select More actions
> Click Call Back
. Teams will place a call to the phone number that called you.
in your call window and select the Hold option.
then select Transfer.
Note: Do Not Disturb will not interfere with your ability to receive or place calls using your Teams mobile devices. Do Not Disturb can be set independently on your mobile device(s). If all of your devices are set to Do Not Disturb, your calls will go to your voicemail box.
No, you should not place emergency 911 phone calls via Teams (and/or Jabber). To make emergency phone calls, please use a land line or a cell phone.