IT News

Now Available: Phone Calls via Microsoft Teams

University of Miami Telecommunications is now offering Microsoft Teams for calls using your UM phone number.

Answer Phone Calls on Multiple Devices, from Anywhere

It is important that you have the ability to stay connected, be reachable, and have access to all your resources from anywhere. To that end, Microsoft Teams can be used on your computer or mobile phone via the Teams app—which makes it easier to manage phone calls, especially if you are working remotely! This means that you do not need to worry about have different calling experiences between home and office for hybrid work environments. Plus, if you miss a phone call, you will receive a notification in your Teams app and voicemails will come in as a recording via your University email.

This service is available at no additional cost to the University community (this change does not affect the total cost of Telecommunications services).

Making the Switch to Teams is Easy!

Simply submit an incident request via UService at: uservice.miami.edu.

For more information, review the following FAQs (or click here to view the PDF version).

If you experience any technical issues, contact the UMIT Service Desk at (305) 284-6565 or help@miami.edu.

• Things to consider before migrating your phone to Teams:

  • Your voicemail will be changed to Office 365 (O365), meaning messages will be automatically sent to your email inbox.
  • You can only have one phone number associated with your account in Teams. We cannot assign multiple phone numbers to one person.
  • You cannot have shared lines among different persons in Teams.
  • Teams does not support call center agent phones.
  • You can use the MIC/speaker on your computer or you can use a headset.
  • After the migration to Teams, you will no longer have a physical phone, IP Communicator, or Jabber.
  • Making the switch to Teams requires an incident be submitted via UService at: uservice.miami.edu.

• How to place a call on Teams?

  • To dial a number from Teams, go to the menu item titled Calls , click Dial a number, and then enter the number of the person you want to reach by using the dial pad. Then, click Call . 
  • When using Teams, it is no longer necessary to dial "9" to call off campus.
  • To call between campuses, you will need to dial the five-digit number.

• How to answer a call using Teams?

  • When someone calls you, you will receive a notification that lets you accept or decline the call.
  • Click Accept with audio to answer with audio only.
  • Click Decline call and the call will be sent to your voicemail.

• How do you access your Microsoft O365 voicemail?

  • In Teams, go to Calls then select Voicemail. There, you can: 
    • Record a personal or out-of-office greeting click on your profile picture > Settings > Calls > Configure voicemail > Record a greeting
    • Customize call rules under calls in settings
    • Review messages and transcripts from calls
    • Call anyone who has left you a message

  
  Note: You will also receive an email in your Outlook inbox with an audio MP3 voicemail file attachment.

• How do you call someone back from my voicemail inbox?

  • Go to Calls and then select Voicemail. From any call within the list, select More actions > Click Call Back . Teams will place a call to the phone number that called you.

• How to place a call on hold using Teams?

  • Press More Options in your call window and select the Hold option.
    
  • To continue the call, press Resume.

• How do you answer a second call?

  • Press Hold and Accept to put caller on hold.
  • Press Resume to return to the original call.

• How do you transfer a call?

  • To transfer a call, select More Options then select Transfer.
  • In the search box, type the last name or phone number of the person you wish to transfer the call.
  • To finish, press Transfer again.
    

• How do you setup call forwarding?

  • Click your profile picture at the top of Teams.
  • Then select Settings > Calls. Under Call answering rules, choose Forward my calls.
  • Select where you want your forwarded calls to go: voicemail, another person, or a call group.

• When should you use the “Do Not Disturb” status on your desktop?

  • During a Teams meeting if you wish to share your screen with others but do not want them to see your pop-up notifications on screen.

• How do you enable the "Do Not Disturb” status?

  • Go to your profile picture and change your status to "Do Not Disturb."

  
  Note: Do Not Disturb will not interfere with your ability to receive or place calls using your Teams mobile devices. Do Not Disturb can be set independently on your mobile device(s). If all of your devices are set to Do Not Disturb, your calls will go to your voicemail box.

• How do you turn on Text Telephone (TTY) mode?

  • Select your profile picture at the top of Teams, then select Settings > Calls. In the Accessibility section, click Turn on TTY mode.

• Is there a Microsoft Teams mobile app for your phone or tablet?

  • Yes, you can download the Microsoft Teams mobile app from your Teams profile picture or directly from your mobile device's Android or Apple store.

• Should I place emergency 911 phone calls via Microsoft Teams?

  No, you should not place emergency 911 phone calls via Teams (and/or Jabber). To make emergency phone calls, please use a land line or a cell phone.