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Help and Support

Support for Faculty/Staff

Support for Students

UMIT Service Desk

Availability: 24 hours, 7 days

Student Technology Help Desk

Availability: Monday-Friday, 9 a.m.-5 p.m.*

Coral Gables/RSMAS Campuses

Coral Gables/RSMAS campuses call menu options:
  • 1: Report an issue or submit a new request
    • 1: Password reset
    • 2: Technical support
    • 3: Telecomm support
    • 4: Workday and CaneLink
  • 2: Status on an existing request
    • 1: Telecomm
    • 2: All other requests
  • 3: Get help via our online resources

Medical Campus

Medical campus call menu options:
  • 1: Password reset
  • 2: UChart support and all other clinical applications
  • 3: Technical support, including: email, mobile, and hardware issues
  • 4: Research systems
  • 5: Workday, telecom support, and CaneLink
  • 6: All other issues

Coral Gables/RSMAS Campuses

Medical Campus

*For after-hours support, please contact the UMIT Service Desk.

Reporting an Information Security Incident?

Received a suspicious or phishing email? Do you suspect your device or account have been compromised? These types of incidents and more should be reported immediately to the UMIT Information Security Office (ISO) at:

For more information, visit the ISO SOS & Get Help page