Faculty and staff at the University of Miami can quickly install approved software on University-managed Mac and Windows devices using the Self Service app. This centralized tool provides secure, up-to-date applications without needing admin rights—offering seamless UM integration, licensed software, and dedicated IT support.
A new way to get IT help is on the way! The IT Support Virtual Agent—powered by ServiceNow—is being optimized to deliver faster answers and easier support access. You can try it now via the IT Self-Service Portal or Microsoft Teams. Note: It's still in development, so some features may be limited. Full launch coming soon!
We've enhanced your IT support experience with a redesigned Self-Service portal in ServiceNow. You can still call the IT Service Desk, but now you can also submit and track support tickets online through a modern, user-friendly portal with improved navigation.
Thanks to your feedback, we've improved our support process with new dedicated forms to speed up response times and ensure the right team handles your request. Available support forms include: General Support; Clinical Application Support; and, Software and Hardware Support.
If you prefer to contact the 24/7 IT Service Desk via phone, feel free to call 305-284-6565 (Coral Gables/Marine) or 305-243-5999 (UHealth/MSOM). Please keep in mind that the help@miami.edu and help@med.miami.edu email addresses are no longer automatically creating incidents.
Based on feedback provided by UM students in the 2023 IT client satisfaction survey, students indicated a preference for Gmail as their email system. On August 1, 2024, we transitioned student UM email from Outlook to Gmail. Support for students transitioning to Gmail is ongoing throughout the Fall 2024 semester and beyond.
In fall 2023, the University of Miami revised its post-graduation email policy to ensure new graduates' @miami.edu emails are forwarded to their personal email address. Alumni that retained their UM mailboxes (e.g., those that graduated before the Fall 2023 semester) were transitioned to a forwarding-only mailbox on November 18, 2024.
To support students, faculty, and staff in their increased need to save and share cloud video recordings, the University's video streaming platform Kaltura will become the long-term storage option for Zoom cloud recordings.
Students, faculty, and staff use CaneLink—the University's Student Information System (SIS)—to search for classes, view course schedules, view class rosters, and much more. A new, mobile-friendly CaneLink interface for students is available.
