Alerts

Post Date:
08/19/26 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/19/26 - 10:00 p.m. – 08/19/26 - 11:59 p.m.

Please be advised users may experience a brief loss of connection to applications launched from Citrix.med and UCitrix due to critical updates on Wednesday, August 19 from 10-11:59 p.m. If this occurs, simply relaunch the application and log in again. We apologize for any inconvenience.

All Clear - EAB Navigate Intermittent Access Issues Have Been Resolved

Post Date:
08/17/26 - 11:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/17/26 - 10:30 a.m. – 08/17/26 - 11:25 a.m.

Issues affecting EAB's student success tool Navigate have been resolved, and services are now operating normally.

EAB Navigate Intermittent Access Issues

Post Date:
08/17/26 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/17/26 - 10:30 a.m. –

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) is currently experiencing intermittent access issues. The vendor, EAB, is working to resolve this issue as quickly as possible. We apologize for any inconvenience.

Hyland OnBase UMiami Maintenance - Sunday, August 23 from 2-7 a.m.

Post Date:
08/17/26 - 10:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/23/26 - 2:00 a.m. – 08/23/26 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, August 23 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

CaneLink Maintenance – Starting Saturday, August 22 at 12:01 a.m. (Midnight)

Post Date:
08/17/26 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/22/26 - 12:01 a.m. – 08/23/26 - 8:00 a.m.

CaneLink will be undergoing planned system maintenance on Saturday, August 22 from 12:01 (midnight)-8 a.m. and Sunday, August 23 from 12:01 (midnight)-8 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - Workday Issues Have Been Resolved

Post Date:
08/12/26 - 7:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/12/26 - 4:20 p.m. – 08/12/26 - 7:00 p.m.

Issues affecting Workday have been resolved, and services are now operating normally.

Workday Issues

Post Date:
08/12/26 - 4:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/12/26 - 4:20 p.m. –

Please be advised that Workday has reported issues with the Workday system (workday.miami.edu). At this time, you may experience intermittent system lagging when trying to access Workday and/or unable to access Workday. The vendor, Workday, is working to resolve this issue as quickly as possible. We apologize for any inconvenience.

All Clear - TouchNet Issues Have Been Resolved

Post Date:
08/12/26 - 11:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/11/26 - 12:30 p.m. – 08/12/26 - 11:40 a.m.

Issues affecting the store management system TouchNet's U.Commerce have been resolved and services are now operating normally.

TouchNet Issues

Post Date:
08/11/26 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/11/26 - 12:30 p.m. –

Please be advised the store management system TouchNet is experiencing slow response times. During this time, you may experience delays when accessing or using U.Commerce. The vendor is actively working to resolve the issue. We apologize for any inconvenience.

ACoRN Maintenance – Friday, August 14 from 8-11:59 p.m.

Post Date:
08/06/26 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/14/26 - 8:00 p.m. – 08/14/26 - 11:59 p.m.

Please be advised that the University of Miami's Academic Collaboration and Research Network (ACoRN) will be undergoing scheduled maintenance on Friday, August 14 from 8-11:59 p.m. During this time, access to ACoRN will be unavailable. We apologize for any inconvenience.

Cisco VoIP Urgent Maintenance - Starting Saturday, August 8 at 5 p.m.

Post Date:
08/06/26 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/08/26 - 5:00 p.m. – 08/09/26 - 6:00 a.m.

Please be advised that ITS will be conducting urgent Cisco VoIP phone system maintenance starting Saturday, August 8 at 5 p.m. until Sunday, August 9 at 6 a.m. No downtime to Cisco VoIP phone services is expected during this time. However, you may lose connection momentarily during the maintenance. If this occurs, please wait for the phone to automatically reconnect. We apologize for any inconvenience.

Annual UM Wireless and Wired Network Certificates Update – Friday, August 7 from 9-11:59 p.m.

Post Date:
08/05/26 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/07/26 - 9:00 p.m. – 08/07/26 - 11:59 p.m.

Please be advised that IT will be updating the University's wireless and wired network certificates on Friday, August 7 from 9-11:59 p.m. There is no expected downtime for wireless and/or wired networks. After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to any of the networks.

Navigate360 Maintenance - Starting Sunday, July 26 at 9 p.m.

Post Date:
07/26/26 - 9:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/26/26 - 9:00 p.m. – 07/27/26 - 1:00 a.m.

Please be advised that Navigate360 (umiami.campus.eab.com) will be undergoing scheduled maintenance on starting Sunday, July 26 at 9 p.m. through Monday, July 27 at 1 a.m. During this time, the advising platform will be unavailable. We apologize for any inconvenience.

Network Maintenance (Academy) - Starting Thursday, July 30 at 11 p.m.

Post Date:
07/23/26 - 9:25 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/30/26 - 11:00 p.m. – 07/31/26 - 12:00 a.m.

Please be advised that IT will be performing maintenance on the academy network starting Thursday, July 30, at 11 p.m. through Friday, July 31 at 12 a.m. During this time, access to some network devices on the academy network at NOTA may experience temporary slowness or intermittent connectivity issues. If you experience any issues, please wait a few moments and then try to reconnect. We apologize for any inconvenience.

CaneLink Maintenance - Starting Saturday, July 25 at 9 p.m.

Post Date:
07/20/26 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/25/26 - 9:00 p.m. – 07/26/26 - 11:00 a.m.

CaneLink will be undergoing planned system maintenance from Saturday, July 25 at 9 p.m. through Sunday, July 26 at 11 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Hyland OnBase UMiami Maintenance - Sunday, July 26 from 2-7 a.m.

Post Date:
07/17/26 - 10:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/26/26 - 2:00 a.m. – 07/26/26 - 7:00 p.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, July 26 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

Alertus Workstation Client Updates - Starting Monday, July 20 at 8 a.m.

Post Date:
07/16/26 - 11:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/20/26 - 8:00 a.m. – 07/24/26 - 5:00 p.m.

Please be advised that IT will be rolling out updates to the Alertus Workstation Clients starting Monday, July 20 at 8 a.m. through Friday, July 24 at 5 p.m. During this time, the Emergency Notification Network will remain fully functional and capable of alerting via text message, email, voice phone call, social media, digital signage, and indoor and outdoor public address systems.

HR System Maintenance: Kronos Timekeeping - Starting Wednesday, July 15 at 11:30 p.m.

Post Date:
07/15/26 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/15/26 - 11:30 p.m. – 07/16/26 - 5:00 a.m.

Due to a system upgrade, Human Resources (HR) will be performing maintenance on the Kronos Timekeeping system starting Wednesday, July 15 at 11:30 p.m. through Thursday, July 16 at 5 a.m. Click here to learn more about the upgrade.

All Clear - TouchNet Issues Have Been Resolved

Post Date:
07/13/26 - 12:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/13/26 - 9:45 a.m. – 07/13/26 - 12:15 p.m.

Issues with the store management system TouchNet are now resolved, and services are now operating normally.

TouchNet Issues

Post Date:
07/13/26 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/13/26 - 9:45 a.m. –

Please be advised the store management system TouchNet is experiencing issues. During this time, you may be unable to process payments or access the TouchNet admin portal. The vendor is working to resolve the issue. We apologize for any inconvenience.

All Clear - CanesGuest Wireless Issues Have Been Resolved

Post Date:
07/07/26 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/07/26 - 10:00 a.m. – 07/07/26 - 1:00 p.m.

Issues with the guest wireless network, CanesGuest, at the Coral Gables campus are now resolved, and services are now operating normally.

CanesGuest Wireless Issues

Post Date:
07/07/26 - 10:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
07/07/26 - 10:00 a.m. –

Please be advised there are issues with devices connecting to the guest wireless network, CanesGuest, at the Coral Gables campus. At this time, you may experience intermittent issues when attempting to connect to CanesGuest. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

Urgent Network Maintenance - Thursday, July 2 from 8-9 p.m.

Post Date:
07/02/26 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/02/26 - 8:00 p.m. – 07/02/26 - 9:00 p.m.

Please be advised that urgent network maintenance will take place Thursday, July 2 from 8-9 p.m. During this time, users of certain wireless services—including Guest Wireless, CaneNet Wireless, CaneGames, and Wireless Events—may experience temporary slowness or connectivity issues when accessing the internet. If you experience an issue, please wait a moment and try to re-establish your connection. We apologize for any inconvenience.

Urgent Listserv Server Maintenance - Starting Wednesday, July 1 at 11 p.m.

Post Date:
07/01/26 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/01/26 - 11:00 p.m. – 07/01/26 - 3:00 a.m.

Please be advised that the mailing list management application Listserv (listserv.miami.edu) will be undergoing urgent maintenance to update the system's server starting Wednesday, July 1 at 11 p.m. through Thursday, July 2 at 3 a.m. During this time, Listserv will be unavailable; please avoid scheduling messages for distribution during the maintenance window. We apologize for any inconvenience.

Network Router and Firewall Maintenance – Starting Wednesday, July 8 at 10 p.m.

Post Date:
07/01/26 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:

07/08/26 - 10:00 p.m. – 07/09/26 - 4:00 a.m.
07/09/26 - 10:00 p.m. – 07/10/26 - 4:00 a.m.

Please be advised that IT will be performing maintenance on the Enterprise NOTA Data Center routers and firewalls during two scheduled windows (noted below). No downtime to network services is expected; however, users may experience brief, intermittent connectivity disruptions while routing and firewall updates are applied. If this occurs, please wait a few moments for your connection to automatically re-establish.

All Clear - Respondus LockDown Browser and Monitor Issues within Canvas and Blackboard Have Been Resolved

Post Date:
06/30/26 - 7:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/30/26 - 4:50 p.m. – 06/30/26 - 7:20 p.m.

Issues with Respondus LockDown Browser and Monitor within Canvas and Blackboard are now resolved, and services are now operating normally.

Respondus LockDown Browser and Monitor Issues within Canvas and Blackboard

Post Date:
06/30/26 - 4:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/30/26 - 4:50 p.m. –

Please be advised that Respondus is currently experiencing widespread issues. To that end, Respondus LockDown Browser and Monitor are experiencing issues within Canvas and Blackboard. The IT team is actively working with the vendor to resolve the issue. We apologize for any inconvenience.

Canvas Roll Call Attendance Tool Maintenance - Thursday, July 2 from 12:01-4 a.m.

Post Date:
06/29/26 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/02/26 - 12:01 a.m. – 07/02/26 - 4:00 a.m.

Please be advised that the Roll Call attendance tool within Canvas (canvas.miami.edu) will be undergoing planned maintenance on Thursday, July 2 from 12:01-4 a.m. During this time, Canvas Roll Call will be temporarily unavailable. All other Canvas functions are expected to remain operational. We apologize for any inconvenience.

Listserve License Update - Tuesday, June 23 from 10-11 p.m.

Post Date:
06/23/26 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/23/26 - 10:00 p.m. – 06/23/26 - 11:00 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's license on Tuesday, June 23 from 10-11 p.m. There is no expected downtime to Listserv services during this time.

Optical Network Maintenance (Enterprise) - Starting Wednesday, July 1 at 10 p.m.

Post Date:
06/23/26 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/1/26 - 10:00 p.m. – 07/03/26 - 2:00 a.m.

Please be advised that IT will be performing maintenance on the enterprise NOTA Data Center optical shelves starting Wednesday, July 1 at 10 p.m. through Friday, July 3 at 2 a.m. No downtime to network services is expected; however, users may experience brief, intermittent connectivity disruptions while routing and firewall updates are applied. If this occurs, please wait a few moments for your connection to automatically re-establish.

All Clear - AT&T Cellular Issues Have Been Resolved

Post Date:
06/22/26 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/22/26 - 12:01 p.m. – 06/22/26 - 1:00 p.m.

Issues with accessing UM systems via cellular phones that use AT&T cellular networks are now resolved, and services are now operating normally.

AT&T Cellular Issues

Post Date:
06/22/26 - 12:01 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/22/26 - 12:01 p.m. –

Please be advised there are reports of users receiving errors when accessing UM systems via cellular phones that use AT&T cellular networks. This issue is not currently impacting other cellular phone carriers or phones connected to WiFi networks. The IT team is investigating the issue, with more information to follow.

All Clear - Adobe Acrobat PDF Editing Issues Have Been Resolved

Post Date:
06/20/26 - 10:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/18/26 - 4:00 p.m. – 06/20/26 - 10:50 p.m.

Issues affecting editing PDF files within the Windows version of Adobe Acrobat have been resolved, and services are now operating normally.

All Clear - TouchNet Issues Have Been Resolved

Post Date:
06/18/26 - 4:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/14/26 - 12:30 p.m. – 06/18/26 - 4:20 p.m.

Issues affecting TouchNet products with custom payment amounts have been resolved, and services are now operating normally.

Adobe Acrobat PDF Editing Issues

Post Date:
06/18/26 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/18/26 - 4:00 p.m. –

Please be advised Adobe is reporting issues editing PDF files within the Windows version of Adobe Acrobat. While Adobe is working to resolve the issue, you may continue to edit PDF files through a web browser. An update will be provided once the problem is resolved. We apologize for any inconvenience.

TouchNet Maintenance - Thursday, June 18 at 3 p.m.

Post Date:
06/18/26 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/15/26 - 12:30 p.m. –

Please be advised that TouchNet will perform a brief maintenance outage on Thursday, June 18 at 3 p.m. as part of efforts to resolve ongoing issues affecting Marketplace products with custom payment amounts. During this time, TouchNet functionality may be unavailable. An update will be provided once the issue has been fully resolved. We apologize for any inconvenience.

Enterprise Network Router and Firewall Maintenance - Starting Thursday, June 25 at 10 p.m.

Post Date:
06/18/26 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/25/26 - 10:00 p.m. – 06/25/26 - 4:00 a.m.

Please be advised that IT will be performing maintenance on enterprise routers and firewalls starting Thursday, June 25 at 10 p.m. through Friday, June 26 at 4 a.m. No downtime to network services is expected; however, users may experience brief, intermittent connectivity disruptions while routing and firewall updates are applied. If this occurs, please wait a few moments for your connection to automatically re-establish.

TouchNet Issues

Post Date:
06/14/26 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/14/26 - 12:30 p.m. –

Please be advised that TouchNet is experiencing an intermittent issue affecting products with custom payment amounts. Fixed-price items are not impacted at this time. The vendor is actively working to resolve the issue, and an update will be provided once the issue has been resolved. We apologize for any inconvenience.

Hyland OnBase UMiami Maintenance - Sunday, June 21 from 2-7 a.m.

Post Date:
06/15/26 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/21/26 - 2:00 a.m. – 06/21/26 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, June 21 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

All Clear - Widespread Microsoft 365 Copilot Issues Have Been Resolved

Post Date:
06/11/26 - 9:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/11/26 - 4:45 p.m. – 06/11/26 - 9:30 p.m.

Widespread Microsoft 365 Copilot issues have been resolved, and services are now operating normally.

Widespread Microsoft 365 Copilot Issues

Post Date:
06/11/26 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/11/26 - 4:45 p.m. –

Microsoft is currently experiencing widespread issues with the artificial intelligence (AI) tool Copilot. During this time, you may experience intermittent connectivity or access issues with Copilot. Microsoft is working to resolve the issue. We apologize for any inconvenience.

Salesforce Maintenance - Saturday, June 13 from 1:30-3 a.m.

Post Date:
06/08/26 - 9:10 a.m.

Affected Campus(es):
Coral Gables, Marine, UHealth/MSOM

Severity:
Informational

Duration:
06/13/26 - 1:30 a.m. – 06/13/26 - 3:00 a.m.

Please be advised that Salesforce Student Health, CRM, and Applications will be updated on Saturday, June 13 from 1:30-3 a.m. No downtime is expected; however, the following forms will receive updates during this window:

TouchNet Maintenance - Friday, June 12 from 3-7 a.m.

Post Date:
06/05/26 - 9:20 a.m.

Affected Campus(es):
Coral Gables, Marine, UHealth/MSOM

Severity:
Informational

Duration:
06/12/26 - 3:00 a.m. – 06/12/26 - 7:00 a.m.

Please be advised that the online store management system TouchNet will be undergoing planned system maintenance on Friday, June 12 from 3-7 a.m. During this time, access to TouchNet features will be unavailable. We apologize for any inconvenience.

Listserv Server Maintenance - Starting Wednesday, June 10 at 11 p.m.

Post Date:
06/04/26 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/10/26 - 11:00 p.m. – 06/11/26 - 3:00 a.m.

Please be advised that the mailing list management application Listserv (listserv.miami.edu) will be undergoing maintenance to update the system's server starting Wednesday, June 10 at 11 p.m. through Thursday, June 11 at 3 a.m. During this time, Listserv will be unavailable; please avoid scheduling messages for distribution during the maintenance window. We apologize for any inconvenience.

All Clear - Qualtrics Issues Have Been Resolved

Post Date:
06/03/26 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/03/26 - 11:15 a.m. – 06/03/26 - 12:00 p.m.

Issues with the survey tool Qualtrics have been resolved, and services are now operating normally.

Qualtrics Issues

Post Date:
06/03/26 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/03/26 - 11:15 a.m –

The survey tool Qualtrics (umiami.qualtrics.com) is currently experiencing issues, and access to Qualtrics may be intermittently unavailable. Work is underway to resolve the issue. We apologize for any inconvenience.

Salesforce Maintenance - Tuesday, June 9 from 5-6 p.m.

Post Date:
06/02/26 - 6:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/09/26 - 5:00 p.m. – 06/09/26 - 6:00 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Tuesday, June 9 from 5–6 p.m. During this time, the system will be unavailable. We apologize for any inconvenience.

ULearn Maintenance - Wednesday, June 3 from 12:01-2 a.m.

Post Date:
06/02/26 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/03/26 - 12:01 a.m. – 06/03/26 - 2:00 a.m.

Please be advised that ULearn will be undergoing scheduled maintenance on Wednesday, June 3 from 12:01-2 a.m. During this time, access to ULearn will be unavailable. We apologize for any inconvenience.

Salesforce UOnline Maintenance - Saturday, June 6 from 1:30-3 a.m.

Post Date:
06/02/26 - 11:05 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/06/26 - 1:30 a.m. – 06/06/26 - 3:00 a.m.

Please be advised that Salesforce UOnline will be undergoing scheduled maintenance on Saturday, June 6, from 1:30-3 a.m. No downtime is expected.

All Clear - Widespread Microsoft 365 Copilot Issues Have Been Resolved

Post Date:
06/01/26 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/01/26 - 11:30 a.m. – 06/01/26 - 5:00 p.m.

Microsoft has resolved the widespread issues affecting Copilot, and services are now operating normally.

Widespread Microsoft 365 Copilot Issues

Post Date:
06/01/26 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/01/26 - 11:30 a.m. –

Microsoft is currently experiencing widespread issues with the artificial intelligence (AI) tool Copilot. During this time, you may experience intermittent connectivity or access issues with Copilot on the web and/or desktop application. Microsoft is working to resolve the issue. We apologize for any inconvenience.

All Clear - Microsoft 365 Copilot Issues Have Been Resolved

Post Date:
05/29/26 - 3:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/29/26 - 12:10 p.m. – 05/29/26 - 3:25 p.m.

Issues affecting Microsoft 365 Copilot have been resolved, and services are now operating normally.

Microsoft 365 Copilot Issues

Post Date:
05/29/26 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/29/26 - 12:10 p.m. –

Microsoft is currently experiencing performance issues with the artificial intelligence (AI) tool Copilot. During this time, you may be unable to utilize Copilot chat on the web and/or within Microsoft applications. Microsoft is working to resolve the issue. We apologize for any inconvenience.

Kronos Maintenance - Starting Thursday, May 28 at 12:01 a.m.

Post Date:
05/27/26 - 8:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/27/26 - 12:01 a.m. – 05/27/26 - 12:01 p.m.

Please be advised that the University's timekeeping software, Kronos, will be undergoing a system upgrade on Thursday, May 28 from 12:01 a.m. (midnight) through 12:01 p.m. (noon). During this time, employees will have access to clock-in and clock-out; however, Timekeepers will not be able to use the Kronos application.

CaneLink Maintenance - Starting Saturday, June 6 at 9 p.m.

Post Date:
05/27/26 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/06/26 - 9:00 p.m. – 06/07/26 - 5:00 p.m.

CaneLink will be undergoing planned system maintenance from Saturday, June 6 at 9 p.m. through Sunday, June 7 at 5 p.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Enterprise Network Router Maintenance - Starting Friday, May 29 at 10 p.m.

Post Date:
05/21/26 - 2:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/29/26 - 10:00 p.m. – 05/30/26 - 2:00 a.m.

Please be advised that IT will be performing maintenance on enterprise network routers starting Friday, May 29 at 10 p.m. through Saturday, May 30 at 2 a.m. No downtime to network services is expected during this time; however, if you lose network connection momentarily during the maintenance, please wait to automatically reconnect. We apologize for any inconvenience.

All Clear - Microsoft 365 Power BI Issues Have Been Resolved

Post Date:
05/19/26 - 5:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/19/26 - 5:05 p.m. – 05/19/26 - 5:05 p.m.

Issues affecting Microsoft Fabric, including Power BI, have been resolved, and services are now operating normally.

Salesforce Non-Employee & Student Reimbursement Form Maintenance - Starting Friday, May 22 at 1 a.m.

Post Date:
05/19/26 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/22/26 - 1:00 a.m. – 06/01/26 - 1:00 a.m.

Please be advised that the Salesforce Non-Employee & Student Reimbursement form (https://apps.miami.edu/WorkdayReimbursementForm) will be undergoing scheduled maintenance starting Friday, May 22 at 1 a.m. through Monday, June 1 at 1 a.m. During this time, the form will be unavailable. We apologize for any inconvenience.

Microsoft 365 Power BI Issues

Post Date:
05/18/26 - 11:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/18/26 - 11:55 a.m. –

Microsoft is currently experiencing a worldwide service issue that may affect some internal apps, dashboards, or automated processes that use Microsoft Fabric, including Power BI. Microsoft is actively working to resolve the problem. We apologize for any inconvenience.

Hyland OnBase UMiami Maintenance - Sunday, May 24 from 2-7 a.m.

Post Date:
05/18/26 - 10:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/24/26 - 2:00 a.m. – 05/24/26 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, May 24 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

Network Firewall Maintenances - Starting Thursday, May 14 at 9 p.m.

Post Date:
05/14/26 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/14/26 - 9:00 p.m. – 05/15/26 - 2:00 a.m.
05/15/26 - 8:00 p.m. – 05/16/26 - 2:30 a.m.
05/16/26 - 10:00 p.m. – 05/17/26 - 2:00 a.m.

Please be advised that the University’s network firewall will undergo planned maintenances during the following windows:

During these times, you may experience network service disruptions, e.g., intermittent connectivity issues with internet access. If you lose connection, please attempt to relaunch the site.

Network Firewall Maintenance - Starting Wednesday, May 13 at 10 p.m.

Post Date:
05/13/26 - 2:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/13/26 - 10:00 p.m. – 05/14/26 - 1:00 a.m.

Please be advised that the University's network firewall will be undergoing planned maintenance starting Wednesday, May 13 at 10 p.m. through Thursday, May 14 at 1 a.m. During this time, you may experience network service disruptions, e.g., intermittent connectivity issues with internet access. If you lose connection, please attempt to relaunch the site.

All Clear - Canvas Access Issues Have Been Resolved

Post Date:
05/11/26 - 11:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/07/26 - 5:00 p.m. – 05/11/26 - 11:55 a.m.

Issues affecting access to Canvas have been resolved, and the system is now operating normally.

CaneLink Maintenance - Starting Sunday, May 10 at 5 p.m.

Post Date:
05/08/26 - 2:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/10/26 - 5:00 p.m. – 05/11/26 - 3:00 a.m.

CaneLink will be undergoing planned system maintenance from Sunday, May 10 at 5 p.m. through Monday, May 11 at 3 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

TouchNet Maintenance - Friday, May 15 from 3-7 a.m.

Post Date:
05/08/26 - 11:00 a.m.

Affected Campus(es):
Coral Gables, Marine, UHealth/MSOM

Severity:
Informational

Duration:
05/15/26 - 3:00 a.m. – 05/15/26 - 7:00 a.m.

Please be advised that the online store management system TouchNet will be undergoing planned system maintenance on Friday, May 15 from 3-7 a.m. During this time, access to TouchNet features will be unavailable. We apologize for any inconvenience.

Canvas Access Issues

Post Date:
05/07/26 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/07/26 - 5:00 p.m. –

Please be advised that Canvas is currently undergoing maintenance across all universities. During this time, users may experience access issues. We will provide an update as soon as maintenance is complete. We apologize for the inconvenience.

Network Router Maintenance (Coral Gables Campus) - Tuesday, May 12 from 10-11:59 p.m.

Post Date:
05/06/26 - 4:10 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/12/26 - 10:00 p.m. – 05/12/26 - 11:59 p.m.

Please be advised that IT will be performing maintenance on Coral Gables campus network routers on Tuesday, May 12 from 10-11:59 p.m. No downtime to network services is expected during this time; however, if you lose network connection momentarily during the maintenance, please wait to automatically reconnect. We apologize for any inconvenience.

Navigate360 Maintenance - Saturday, May 9 from 10-11 a.m.

Post Date:
05/05/26 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/09/26 - 10:00 a.m. – 05/09/26 - 11:00 a.m.

Please be advised that Navigate360 (https://umiami.campus.eab.com/) will be undergoing scheduled maintenance on Saturday, May 9 from 10-11 a.m. During this time, the advising platform will be unavailable. We apologize for any inconvenience.

Salesforce Maintenance (Apps) - Tuesday, May 5 from 5-6 p.m.

Post Date:
05/01/26 - 3:00 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
05/05/26 - 5:00 p.m. – 05/05/26 - 6:00 p.m.

Please be advised that Salesforce Applications (umiami-apps.my.salesforce.com) will be undergoing scheduled maintenance on Tuesday, May 5 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

All Clear - Respondus Testing Tool Issues Have Been Resolved

Post Date:
05/01/26 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/01/26 - 9:40 a.m. – 05/01/26 - 12:45 p.m.

Issues affecting the Respondus testing tool within Canvas have been resolved, and the system is now operating normally.

All Clear - ACoRN Issues Have Been Resolved

Post Date:
05/01/26 - 10:05 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/01/26 - 9:40 a.m. – 05/01/26 - 10:05 a.m.

Issues affecting the University’s Academic Collaboration and Research Network (ACoRN) have been resolved, and authentication through the network is now operating normally.

ACoRN Issues

Post Date:
05/01/26 - 9:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/01/26 - 9:40 a.m. –

The University’s Academic Collaboration and Research Network (ACoRN) is currently experiencing issues. During this time, you may be unable to wirelessly authenticate through the network. Work is underway to resolve the issue. We apologize for any inconvenience.

Respondus Testing Tool Issues (Affecting Canvas Only)

Post Date:
05/01/26 - 8:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/01/26 - 8:55 a.m. –

The Respondus testing tool is currently experiencing issues within Canvas (Blackboard has not been affected). During this time, students are able to take exams, but instructors may be unable to configure or manage Respondus settings or dashboards. Canvas is actively working on a solution. We apologize for any inconvenience.

Profisee MDM System Maintenance - Thursday, April 30 from 7-11:30 p.m.

Post Date:
04/29/26 - 2:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/30/26 - 7:00 p.m. – 04/30/26 - 11:30 p.m.

Please be advised that the University's identity management system Profisee MDM will be undergoing a scheduled system maintenance on Thursday, April 30 from 7-11:30 p.m. During this time, the Profisee MDM web portal will intermittently unavailable, and you will not be able to create new accounts via the CaneID Self-Service system. Password services will not be affected.

In addition, automated downstream data feeds may experience slight delays; however, data feeds will resume once the system upgrade is complete. To that end, data stewards should complete any urgent record updates or account provisioning prior to 5 p.m. on Thursday, April 30.

University Websites Maintenance - Tuesday, April 28 from 10-11 p.m.

Post Date:
04/24/26 - 3:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/28/26 - 10:00 p.m. – 04/28/26 - 11:00 p.m.

Please be advised that IT will be performing maintenance on the University of Miami's websites on Tuesday, April 28 from 10-11 p.m. This maintenance applies to websites managed in Cascade, the University's website content management system (CMS). During this time, we do not anticipate any service interruptions; however, a web page refresh or reload may be required. We apologize for any inconvenience.

Profisee MDM System Upgrade - Thursday, April 23 from 7-11:30 p.m.

Post Date:
04/23/26 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/23/26 - 7:00 p.m. – 04/23/26 - 11:30 p.m.

Please be advised that the University's identity management system Profisee MDM will be undergoing a scheduled system upgrade on Thursday, April 23 from 7-11:30 p.m. During this time, the Profisee MDM web portal will intermittently unavailable, and you will not be able to create new accounts via the CaneID Self-Service system. Password services will not be affected.

Network Router Maintenance (Medical Campus) - Starting Friday, April 17 at 10 p.m.

Post Date:
04/16/26 - 3:45 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
04/17/26 - 10:00 p.m. – 04/18/26 - 2:00 a.m.

Please be advised that IT will be performing maintenance on Medical campus network routers starting Friday, April 17 at 10 p.m. through Saturday, April 18 at 2 a.m. No downtime to network services is expected; however, you may experience brief, intermittent connectivity disruptions. If this occurs, please wait for your connection to automatically re-establish.

All Clear - Microsoft 365 Issues (Access Via Google Chrome) Have Been Resolved

Post Date:
04/16/26 - 10:12 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/16/26 - 8:48 a.m. – 04/16/26 - 10:12 a.m.

World-wide performance issues affecting access to Microsoft 365 web apps (such as Outlook, OneDrive, SharePoint, Excel, etc.) when using Google Chrome have been resolved, and Microsoft systems are now operating normally.

Microsoft 365 Issues (Access Via Google Chrome)

Post Date:
04/16/26 - 8:48 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/16/26 - 8:48 a.m. –

Microsoft is experiencing world-wide issues affecting access to Microsoft 365 web apps (such as Outlook, OneDrive, SharePoint, Excel, etc.) when using Google Chrome. Pages may not load correctly or features may be missing. Users can try using Microsoft Edge, Safari, or the desktop version of the app as a workaround. Microsoft is actively working on a solution. We apologize for any inconvenience.

All Clear - TouchNet Issues Have Been Resolved

Post Date:
04/15/26 - 12:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/15/26 - 10:55 a.m. – 04/15/26 - 12:20 p.m.

Issues with the store management system TouchNet have been resolved, and the system is now operating normally.

TouchNet Issues

Post Date:
04/15/26 - 10:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/15/26 - 10:55 a.m. –

The store management system TouchNet is experiencing issues. During this time, you may experience slowdowns when accessing and loading TouchNet. Work is underway to resolve the issue. We apologize for any inconvenience.

All Clear - NICE Phone System Issues Have Been Resolved

Post Date:
04/06/26 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/06/26 - 7:15 a.m. – 04/06/26 - 10:00 a.m.

Issues with NICE, the system used by UM’s call center agents to make and receive calls, have been resolved and the system is now operating normally.

NICE Phone System Issues

Post Date:
04/06/26 - 7:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/06/26 - 7:15 a.m. –

Please be advised that NICE, the system used by UM’s call center agents to make and receive calls, is currently experiencing issues. During this time, NICE call center agents may be unable make or receive calls. The IT team is actively working with the vendor to resolve the issue. We apologize for any inconvenience.

CaneLink Maintenance - Starting Saturday, April 11 at 9 p.m.

Post Date:
03/25/26 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/11/26 - 9:00 p.m. – 04/12/26 - 4:00 p.m.

CaneLink will be undergoing planned system maintenance from Saturday, April 11 at 9 p.m. through Sunday, April 12 at 4 p.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Hyland OnBase UMiami Maintenance - Sunday, March 22 from 2-7 a.m.

Post Date:
03/16/26 - 9:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/22/26 - 2:00 a.m. – 03/22/26 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, March 22 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

Network Router Maintenance (Coral Gables Campus) - Starting Friday, March 20 at 10 p.m.

Post Date:
03/12/26 - 3:50 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/20/26 - 10:00 p.m. – 03/21/26 - 2:00 a.m.

Please be advised that IT will be performing maintenance on Coral Gables campus network routers on Friday, March 20 from 10 p.m. through Saturday, March 21 at 2 a.m. No downtime to network services is expected during this time; however, if you lose network connection momentarily during the maintenance, please wait to automatically reconnect. We apologize for any inconvenience.

CaneLink Maintenance - Starting Saturday, March 14 at 11 p.m.

Post Date:
03/06/26 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/14/26 - 11:00 p.m. – 03/15/26 - 9:00 a.m.

CaneLink will be undergoing planned system maintenance from Saturday, March 14 at 11 p.m. through Sunday, March 15 at 9 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - Events Website Issues Have Been Resolved

Post Date:
03/06/26 - 3:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/06/26 - 9:20 a.m. – 03/06/26 - 3:40 p.m.

Issues with the University of Miami's Events website have been resolved, and the website is now operating normally.

All Clear - Microsoft Issues (Cloud Storage) Have Been Resolved

Post Date:
03/06/26 - 1:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/06/26 - 11:15 a.m.– 03/06/26 - 1:20 p.m.

World-wide performance issues with Microsoft's cloud storage solutions—including SharePoint, Teams, and OneDrive—have been resolved, and Microsoft systems are now operating normally.

Microsoft Issues (Cloud Storage)

Post Date:
03/06/26 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/06/26 - 11:15 a.m. –

Microsoft is currently experiencing world-wide performance issues with their cloud storage solutions. During this time, you may experience intermittent issues with accessing files stored online in areas such as SharePoint, Teams, and OneDrive. Microsoft is working to resolve the issue. We apologize for any inconvenience.

Events Website Issues

Post Date:
03/06/26 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/06/26 - 9:20 a.m. –

Please be advised that the University of Miami's Events website (events.miami.edu) is currently experiencing intermittent access issues. The IT team is actively working with the vendor, Localist, to resolve the issue. We apologize for any inconvenience.

UPrint System Maintenance - Starting Monday, March 9 at 11 a.m.

Post Date:
03/05/26 - 4:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:

03/09/26 - 11:00 a.m. – 03/09/26 - 6:00 p.m.
03/10/26 – 11:00 a.m. – 03/10/26 - 10:00 p.m.

Please be advised that the UPrint system will be undergoing a planned maintenance starting on Monday, March 9 at 11 a.m. through Tuesday, March 10 at 10 p.m. During this time, specific locations will experience temporary downtime. Any expected outage at a given location should not exceed approximately 3 hours. This phased approach is intended to minimize overall service disruption and ensure that all locations are not impacted at the same time.

TruCredential/InstantID Maintenance - Starting Tuesday, March 10 at 7 a.m.

Post Date:
03/03/26 - 9:15 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
03/10/26 - 7:00 a.m. – 03/10/26 - 3:00 p.m.

Please be advised that TruCredential/InstantID will be undergoing a planned system upgrade on Tuesday, March 10 from 7 a.m. to 3 p.m. This upgrade is required to maintain and improve the service used for Cane Card printing. During this time, TruCredential/InstantID will be unavailable, and Cane Card printing will not be possible. We apologize for any inconvenience.

All Clear - UM Library Catalog and Related Services Issues Have Been Resolved

Post Date:
02/24/26 - 10:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/24/26 - 9:00 p.m. – 02/24/26 - 10:50 p.m. -

Issues with Ex Libris, the system that supports the UM Library catalog and related services have been resolved, and the service is now operating normally.

UM Library Catalog and Related Services Issues

Post Date:
02/24/26 - 9:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/24/26 - 9:00 p.m. –

Please be advised that Ex Libris, the system that supports the UM Library catalog and related services, is currently experiencing access issues impacting institutions across North America. The vendor is actively working to resolve the issue. We apologize for any inconvenience.

All Clear - Microsoft 365 Power Platform Issues Have Been Resolved

Post Date:
02/20/26 - 1:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/19/26 - 10:50 a.m. – 02/20/26 - 1:40 p.m.

Issues with Microsoft 365's Power Platform have been resolved, and the service is now operating normally.

All Clear - Respondus LockDown Browser Issues within Canvas New Quizzes Have Been Resolved

Post Date:
02/19/26 - 7:12 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/19/26 - 10:30 a.m. – 02/19/26 - 7:12 p.m.

Issues with Respondus LockDown Browser launching Canvas New Quizzes on Mac/iPad devices have been resolved, and the system is now operating normally.

Microsoft 365 Power Platform Issues

Post Date:
02/19/26 - 10:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/19/26 - 10:50 a.m. –

Microsoft is currently experiencing a worldwide service issue that may affect some internal apps, dashboards, or automated processes that use Power Platform. Microsoft is actively working to resolve the problem. We apologize for any inconvenience.

Respondus LockDown Browser Issues within Canvas New Quizzes

Post Date:
02/19/26 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/19/26 - 10:30 a.m. –

Please be advised that Respondus LockDown Browser is experiencing issues with launching Canvas New Quizzes on Mac/iPad devices. The IT team is actively working with the vendor to resolve the issue. We apologize for any inconvenience.

All Clear - Canvas Access Issues (for Students) Have Been Resolved

Post Date:
02/17/26 - 4:35 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/17/26 - 3:50 p.m. – 02/17/26 - 4:35 p.m.

Issues with the learning management system Canvas have been resolved, and the system is now operating normally.

All Clear - Events Website Issues Have Been Resolved

Post Date:
02/17/26 - 4:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/17/26 - 2:00 p.m. – 02/17/26 - 4:25 p.m.

Issues with the University of Miami's Events website have been resolved, and the website is now operating normally.

Canvas Access Issues (for Students)

Post Date:
02/17/26 - 3:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/17/26 - 3:50 p.m. –

Please be advised that the learning management system Canvas (canvas.miami.edu) is currently experiencing intermittent access issues for students. The IT team is actively working with the vendor to resolve the issue. We apologize for any inconvenience.

Events Website Issues

Post Date:
02/17/26 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/17/26 - 2:00 p.m. –

Hyland OnBase UMiami Maintenance - Sunday, February 22 from 2-7 a.m.

Post Date:
02/17/26 - 1:45 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
02/22/26 - 2:00 a.m. – 02/22/26 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, February 22 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

Salesforce Maintenance - Saturday, February 21 from 1:30-3 a.m.

Post Date:
02/17/26 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/21/26 - 1:30 a.m. – 02/21/26 - 3:00 a.m.

Please be advised that Salesforce Student Health, CRM, and Applications will be updated on Saturday, February 21 from 1:30–3 a.m. During this time, no downtime is expected; however, the following forms will receive updates during this window:

All Clear - Microsoft 365 Email Links Issue Has Been Resolved

Post Date:
02/11/26 - 8:35 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
02/11/26 - 5:20 p.m. – 02/11/26 - 8:35 p.m.

World-wide issues with Microsoft 365 email links have been resolved, and Microsoft systems are now operating normally.

Microsoft 365 Email Links Issue

Post Date:
02/11/26 - 5:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/11/26 - 5:20 p.m. –

Microsoft is currently experiencing world-wide issues within Microsoft 365 (M365) email services, where some legitimate links are being inadvertently flagged as malicious. Microsoft is working to resolve the issue. We apologize for any inconvenience.

UM Login System Maintenance - Wednesday, February 18 starting at 11:30 p.m.

Post Date:
02/10/26 - 2:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/18/26 - 11:30 p.m. – 02/19/26 - 12:30 a.m.

Please be advised that the University of Miami's login system, Entra, will be undergoing maintenance starting on Wednesday, February 18 at 11:30 p.m. through Thursday, February 19 at 12:30 a.m. While this maintenance is non-service impacting and no downtime is expected, you may be prompted with multi-factor authentication (MFA) via Microsoft Authenticator after the maintenance is complete.

All Clear - Phone Voice Quality Issues at UHealth Tower Have Been Resolved

Post Date:
02/07/26 - 2:25 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
02/07/26 - 9:30 a.m. – 02/07/26 - 2:25 p.m.

Phone voice quality issues at UHealth Tower have been resolved, and services are now operating normally.

Phone Voice Quality Issues at UHealth Tower

Post Date:
02/07/26 - 9:30 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
02/07/26 - 9:30 a.m. –

Phone lines at the UHealth Tower are currently experiencing intermittently poor voice quality with inbound calls. The IT team is actively working with the vendor to resolve the issue. Updates will be provided as more information becomes available. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Phone Voice Quality Issues at UHealth Tower and Bascom Have Been Resolved

Post Date:
02/06/26 - 10:40 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
02/06/26 - 7:25 a.m. – 02/06/26 - 10:40 a.m.

Phone voice quality issues at UHealth Tower and Bascom locations have been resolved, and services are now operating normally.

Salesforce Maintenance - Saturday, February 14 from 1:30-3 a.m.

Post Date:
02/06/26 - 9:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
02/14/26 - 1:30 a.m. – 02/14/26 - 3:00 a.m.

Please be advised that Salesforce UOnline will be updated on Saturday, February 14 from 1:30–3 a.m. During this time, no downtime is expected.

Phone Voice Quality Issues at UHealth Tower and Bascom

Post Date:
02/06/26 - 7:25 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
02/06/26 - 7:25 a.m. –

Phone lines at the UHealth Tower and Bascom locations are currently experiencing intermittently poor voice quality with inbound calls. The IT team is actively working with the vendor to resolve the issue. Updates will be provided as more information becomes available. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Internet Connectivity Issues at SCCC Have Been Resolved

Post Date:
02/05/26 - 9:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/05/26 - 8:25 p.m. – 02/05/26 - 9:15 p.m.

Internet connectivity issues at the Sylvester Comprehensive Cancer Center (SCCC) building have been resolved, and services are now operating normally.

Internet Connectivity Issues at SCCC

Post Date:
02/05/26 - 8:25 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
02/05/26 - 8:25 p.m. –

Due to a power outage, the Sylvester Comprehensive Cancer Center (SCCC) building is currently experiencing internet connectivity issues. Work is underway to resolve the issue, and an update will be provided once service is restored. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Onity Database Upgrade - Monday, February 9 from 5-9 p.m.

Post Date:
02/05/26 - 4:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/09/26 - 5:00 p.m. – 02/09/26 - 9:00 p.m.

Please be advised that the Onity database will be upgraded on Monday, February 9 from 5-9 p.m. The maintenance window is expected to last approximately four hours. During this time, Cane Cards (including housing temp cards on the Gables campus) will not be able to be encoded, as all Onity card encoding services will be temporarily unavailable during the upgrade. Existing card access will not be impacted.

Virtual Private Network (VPN) Certificate Update - Wednesday, February 11 from 9-11 p.m.

Post Date:
02/05/26 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/11/26 - 9:00 p.m. – 02/11/26 - 11:00 p.m.

Please be advised that the domain certificates for the University's virtual private network (VPN) and all related appliances will be updated on Wednesday, February 11 from 9-11 p.m. If you are connected to a VPN portal during this time, you may experience a disconnect from the VPN session. If this occurs, simply reconnect to the VPN. We apologize for any inconvenience.

CaneLink Maintenance - Starting Saturday, January 31 at 11 p.m.

Post Date:
01/28/26 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/31/26 - 11:00 p.m. – 02/01/26 - 8:00 a.m.

CaneLink will be undergoing planned system maintenance from Saturday, January 31 at 11 p.m. through Sunday, February 1 at 8 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Cisco VoIP Phones Maintenance (Certificate Renewal) - Starting Saturday, January 31 at 10 p.m.

Post Date:
01/27/26 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/31/26 - 10:00 p.m. – 02/01/26 - 3:00 a.m.

Please be advised that IT will be conducting maintenance to the Cisco VoIP phones system starting Saturday, January 31 at 10 p.m. through Sunday, February 1 at 3 a.m. No downtime to Cisco VoIP phone services is expected during this time; however, you may lose connection momentarily during the maintenance. If this occurs, please wait for the phone to automatically reconnect. We apologize for any inconvenience.

All Clear - Microsoft 365 Service Issues Have Been Resolved

Post Date:
01/23/26 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/22/26 - 3:25 p.m. – 01/23/26 - 8:30 a.m.

World-wide performance issues with Microsoft 365 services, including Outlook, have been resolved, and Microsoft systems are now operating normally.

Microsoft 365 Service Issues

Post Date:
01/22/26 - 3:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/22/26 - 3:25 p.m. –

Microsoft is currently experiencing world-wide performance issues within Microsoft 365 (M365) services, including Outlook. During this time, you may experience intermittent connectivity issues with M365 services. Microsoft is working to resolve the issue. We apologize for any inconvenience.

Cisco VoIP Phones Maintenance (Certificate Renewal) - Starting Saturday, January 24 at 10 p.m.

Post Date:
01/20/26 - 12:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/24/26 - 10:00 p.m. – 01/25/26 - 3:00 a.m.

Please be advised that IT will be conducting maintenance to the Cisco VoIP phones system starting Saturday, January 24 at 10 p.m. through Sunday, January 25 at 3 a.m. No downtime to Cisco VoIP phone services is expected during this time; however, you may lose connection momentarily during the maintenance. If this occurs, please wait for the phone to automatically reconnect. We apologize for any inconvenience.

Hyland OnBase UMiami Maintenance - Sunday, January 25 from 2-7 a.m.

Post Date:
01/20/26 - 11:45 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
01/25/26 - 2:00 a.m. – 01/25/26 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, January 25 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

Domain Name System (DNS) Maintenance - Starting Sunday, January 18 at 8 p.m.

Post Date:
01/16/26 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/18/26 - 8:00 p.m. – 01/19/26 - 1:00 a.m.

Please be advised that IT will be conducting maintenance to specific IT-related Domain Name Systems (DNS) starting Sunday, January 18 at 8 p.m. through Monday, January 19 at 1 a.m. The maintenance is non-service impacting, and no downtime is expected during this time.

Network Firewall Maintenance - Starting Thursday, January 15 at 11:59 p.m.

Post Date:
01/15/26 - 8:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/15/26 - 11:59 p.m. – 01/16/26 - 4:00 a.m.

Please be advised that the University's network firewalls for ACoRN, IDSC, FCDS, and GlobalProtect VPN will be undergoing maintenance starting Thursday, January 15 at 11:59 p.m. through Friday, January 16 at 4 a.m. During this time, users of these networks may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses. We apologize for any inconvenience.

Network Router Maintenance (Coral Gables Campus) - Friday, January 9 from 9-11:59 p.m.

Post Date:
01/08/26 - 2:50 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
01/09/26 - 9:00 p.m. – 01/09/26 - 11:59 p.m.

Please be advised that IT will be performing maintenance on a Coral Gables campus network router on Friday, January 9 from 9-11:59 p.m. No downtime to network services is expected during this time; however, if you lose network connection momentarily during the maintenance, please wait to automatically reconnect. We apologize for any inconvenience.

All Clear - Box Issues Have Been Resolved

Post Date:
01/07/26 - 9:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/07/26 - 8:30 p.m. – 01/07/26 - 9:45 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

Box Issues

Post Date:
01/07/26 - 8:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/07/26 - 8:30 p.m. –

The cloud storage and collaboration solution Box (box.miami.edu) is currently experiencing intermittent access issues. During this time, you may be unable to sign in to Box and/or access files within Box. The vendor, Box, is working to resolve the issue. We apologize for any inconvenience.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
01/07/26 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/07/26 - 6:45 a.m. - 01/07/26 - 8:00 a.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

CaneLink Issues

Post Date:
01/07/26 - 6:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/07/26 - 6:45 a.m. –

Please be advised that the University is currently experiencing issues with the student information system CaneLink (canelink.miami.edu). At this time, access to CaneLink may be intermittently unavailable. The vendor, Oracle, is working to resolve this issue as quickly as possible. We apologize for any inconvenience.

UM Login System Maintenance - Monday, December 22 from 9-10 p.m.

Post Date:
12/18/25 - 2:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/22/25 - 9:00 p.m. – 12/22/25 – 10:00 p.m.

Please be advised that the University of Miami's login system, Entra, will be undergoing maintenance on Monday, December 22 from 9-10 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

Zoom Maintenance (Certificate Renewal) - Thursday, December 18 from 9-9:30 p.m.

Post Date:
12/17/25 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/18/25 - 9:00 p.m. – 12/18/25 – 9:30 p.m.

Please be advised that Zoom (zoom.miami.edu) will be undergoing planned maintenance on Thursday, December 18 from 9-9:30 p.m. During this time, you may not be able to log in to the Zoom portal; however, users already logged in to the Zoom portal will not be affected. We apologize for any inconvenience.

CaneNet Wireless/Wired and CaneGames Maintenance - Monday, December 22 from 2-11:59 p.m.

Post Date:
12/16/25 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/22/25 - 2:00 p.m. – 12/22/25 - 11:59 p.m.

Please be advised that IT will be performing maintenance on the student networks, CaneNet wireless/wired and CaneGames, on Monday, December 22 from 2-11:59 p.m. During the maintenance window, there may be short network interruptions for CaneNet and CaneGames users. If internet access is needed while on campus during this time, students can use CanesGuest as an alternative. We apologize for any inconvenience.

Card Access Testing at Various Coral Gables Campus Buildings - Wednesday, December 17 from 5:30-7:15 p.m.

Post Date:
12/16/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
12/17/25 - 5:30 p.m. – 12/17/25 - 7:15 p.m.

Please be advised that the University's Access Control team will be performing a controlled card access test on Wednesday, December 17 from 5:30-7:15 p.m. at 22 Coral Gables campus buildings (listed below for reference). Doors that are normally open without the need for using Cane Card to access will require patrons to swipe or tap for entry during this time. Access Control team members and UM Security will be pre-positioned around the campus to quickly assist with entry, if needed. We apologize for any inconvenience.

Cognate Search Engine Maintenance - Monday, December 15 from 6-7 p.m.

Post Date:
12/15/25 - 2:15 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/15/25 - 6:00 p.m. – 12/15/25 - 7:00 p.m.

Please be advised that the Cognate Search Engine will undergo planned maintenance on Monday, December 15 from 6-7 p.m. During this time, users may experience intermittent outages when accessing the Cognate Search Engine. We apologize for any inconvenience.

Campus Access Control (CS Gold) Maintenance - Monday, December 15 from 5-9 a.m.

Post Date:
12/10/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/15/25 - 5:00 a.m. – 12/15/25 - 9:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Monday, December 15 from 5-9 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

Domain Name System (DNS) Upgrade - Thursday, December 11 from 9-11 p.m.

Post Date:
12/04/25 - 3:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/11/25 - 9:00 p.m. – 12/11/25 - 11:00 p.m.

Please be advised that IT will be conducting a hardware upgrade to specific IT-related Domain Name Systems (DNS) on Thursday, December 11 from 9-11 p.m. The upgrade is non-service impacting, and no downtime is expected during this time.

CaneLink Maintenance - Starting Friday, December 5 at 11 p.m.

Post Date:
11/24/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/05/25 - 11:00 p.m. – 12/06/25 - 8:00 a.m.
12/06/25 - 11:00 p.m. – 12/07/25 - 12:00 p.m.

CaneLink will be undergoing planned system maintenance from Friday, December 5 at 11 p.m. through Saturday, December 6 at 8 a.m. and from Saturday, December 6 at 11 p.m. through Sunday, December 7 at 12 p.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Card Access Testing at Various Coral Gables Campus Buildings - Friday, November 21 from 6-8 p.m.

Post Date:
11/19/25 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
11/21/25 - 6:00 p.m. – 11/21/25 - 8:00 p.m.

Please be advised that the University's Access Control team will be performing a controlled card access test on Friday, November 21 from 6-8 p.m. at 22 Coral Gables campus buildings (listed below for reference). Doors that are normally open without the need for using Cane Card to access will require patrons to swipe or tap for entry during this time. Access Control team members and UM Security will be pre-positioned around the campus to quickly assist with entry, if needed. We apologize for any inconvenience.

All Clear - Gmail Images Issue Resolved

Post Date:
11/10/25 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/10/25 - 11:00 a.m. – 11/10/25 - 3:30 p.m.

Google performance issues affecting images within Gmail are now resolved, and services are now operating normally.

Gmail Images Issue

Post Date:
11/10/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/10/25 - 11:00 a.m. –

Google is currently experiencing performance issues within Gmail services, including issues with images not loading within Gmail. During this time, images within Gmail emails may appear as broken images. Google is working to resolve the issue. We apologize for any inconvenience.

Virtual Private Network (VPN) Certificate Update - Monday, November 10 from 10-11 p.m.

Post Date:
11/06/25 - 9:10 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
11/10/25 - 10:00 p.m. – 11/10/25 - 11:00 p.m.

Please be advised that the domain certificates for the University's virtual private network (VPN), vpn.fcds.miami.edu, will be updated on Monday, November 10 from 10-11 p.m. If you are connected to the VPN during this time, you may experience a disconnect from the VPN session. If this occurs, simply reconnect to the VPN. We apologize for any inconvenience.

CaneLink Maintenance - Sunday, November 2 from 12-5 a.m.

Post Date:
10/31/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/02/25 - 12:00 a.m. – 11/02/25 - 5:00 a.m.

CaneLink will be undergoing planned system maintenance on Sunday, November 2 from 12-5 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - Microsoft 365 Services Issue Resolved

Post Date:
10/30/25 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/29/25 - 12:40 p.m. – 10/30/25 - 2:00 p.m.

World-wide performance issues affecting Microsoft 365 services are now resolved, and services are now operating normally.

Microsoft 365 Services Issue

Post Date:
10/29/25 - 12:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/29/25 - 12:40 p.m. –

Microsoft is currently experiencing world-wide performance issues within Microsoft 365 (M365) services, including issues with logging in to services like Outlook as well as Azure services that enable other services like TouchNet u.Commerce (for both uPay and Marketplace sites). During this time, you may experience intermittent connectivity issues with M365 services. Microsoft is working to resolve the issue. We apologize for any inconvenience.

Zoom Workspace Maintenance - Thursday, November 6 from 9-11:30 p.m.

Post Date:
10/23/25 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/06/25 - 9:00 p.m. – 11/06/25 - 11:30 p.m.

Please be advised that Zoom Workspace will be undergoing planned maintenance on Thursday, November 6 from 9-11:30 p.m. No downtime is expected during this time.

All Clear - External Web Based Email (Gmail and Outlook) and Other System Access Issues Have Been Resolved

Post Date:
10/21/25 - 10:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/21/25 - 8:20 a.m. – 10/21/25 - 10:50 a.m.

External web based email (Gmail and Outlook) and other system access issues have been resolved, and services are now operating normally.

External Web Based Email (Gmail and Outlook) and Other System Access Issues

Post Date:
10/21/25 - 8:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/21/25 - 8:20 a.m.

Please be advised that remote users are unable to access University of Miami email via gmail.miami.edu and Outlook outlook.miami.edu. Additionally, remote access to other sites, including Cognates, are impacted. If you are a remote user, visit gmail.com or outlook.com and sign in using your Login ID and password to access email or use the Gmail and Outlook apps. Work is underway to resolve the issue. We apologize for any inconvenience.

All Clear - Amazon Web Services (AWS) Issues Impacting Multiple Systems Have Been Resolved

Post Date:
10/20/25 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/20/25 - 11:00 a.m. – 10/20/25 - 5:00 p.m.

Amazon Web Services (AWS) issues impacting multiple systems have been resolved, and services are now operating normally.

Amazon Web Services (AWS) Issues Impacting Multiple Systems

Post Date:
10/20/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/20/25 - 11:00 a.m.

Please be advised that Amazon Web Services (AWS) is experiencing an outage impacting multiple systems world-wide, including the UHealth IT Service Desk 3rd party call center, UChart, Canvas, Qualtrics, and others. We apologize for any inconvenience and will update as AWS and our technology partners resolve these issues.

Hyland OnBase UMiami Maintenance - Sunday, October 26 from 2-7 a.m.

Post Date:
10/20/25 - 9:45 a.m.

Affected Campus(es):x
Coral Gables, Marine

Severity:
Informational

Duration:
10/26/25 - 2:00 a.m. – 10/26/25 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, October 26 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

All Clear - Listserv Website Issues Have Been Resolved

Post Date:
10/20/25 - 9:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/20/25 - 8:30 a.m. – 10/20/25 - 9:40 a.m.

Listserv's website issues have been resolved, and services are now operating normally.

Listserv Website Issues

Post Date:
10/20/25 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/20/25 - 8:30 a.m. –

Please be advised that the mailing list management application Listserv's website (listserv.miami.edu) is currently experiencing issues. During this time, email distribution via Listserv is still functioning; however, if moderator approval is required for a Listserv message, the moderator must approve it by replying to the approval email with "OK"—instead of using Listserv's website. Work is underway to resolve the issue. We apologize for any inconvenience.

Hyland OnBase UMiami Upgrade - Thursday, October 23 from 6-7 p.m.

Post Date:
10/17/25 - 11:50 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
10/23/25 - 6:00 p.m. – 10/23/25 - 7:00 p.m.

Please be advised that Hyland OnBase UMiami upgrade will take place on Thursday, October 23 from 6-7 p.m. During this time, there will be a 30-minute downtime window. We apologize for any inconvenience.

All Clear - TouchNet Payment Issues Affecting Localist Events Have Been Resolved

Post Date:
10/09/25 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/09/25 - 1:15 p.m. – 10/09/25 - 5:00 p.m.

TouchNet payment issues affecting localist events are now resolved, and services are now operating normally.

All Clear - Microsoft Services Issues (including Teams and Outlook) Have Been Resolved

Post Date:
10/09/25 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/09/25 - 2:30 p.m. – 10/09/25 - 4:30 p.m.

World-wide performance issues affecting Microsoft 365 services are now resolved, and services are now operating normally.

Microsoft Services Issues (including Teams and Outlook)

Post Date:
10/09/25 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/09/25 - 2:30 p.m. –

Microsoft is currently experiencing world-wide performance issues within Microsoft 365 (M365) services, including Teams and Outlook. During this time, you may experience intermittent connectivity issues with M365 services. Microsoft is working to resolve the issue. We apologize for any inconvenience.

TouchNet Payment Issues Affecting Localist Events

Post Date:
10/09/25 - 1:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/09/25 - 1:00 p.m. –

Please be advised that customers attempting to pay fees for Localist events using TouchNet as the payment gateway are currently unable to complete transactions. Affected users are encountering a 404 error followed by the message: "Sorry, a system error has occurred. Please contact your system administrator."

Multiple uPay sites across all campuses are affected, including, but not limited to:

We are actively investigating the issue, and we apologize for any inconvenience.

Listserv Maintenance - Thursday, October 16 from 10-11 p.m.

Post Date:
10/09/25 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/16/25 - 10:00 p.m. – 10/16/25 - 11:00 p.m.

Please be advised that the mailing list management application Listserv (listserv.miami.edu) will be undergoing planned maintenance on Thursday, October 16 from 10-11 p.m. During this time, emails sent via Listserv will continue to work as expected; however, access to Listserv may be intermittently unavailable. We apologize for any inconvenience.

Salesforce Maintenance - Saturday, October 11 from 1-3 a.m.

Post Date:
10/06/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/11/25 - 1:00 a.m. – 10/11/25 - 3:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Saturday, October 11 from 1-3 a.m. During this time, access to Salesforce may be intermittently unavailable.

Server Patching - Starting Wednesday, October 1 at 10 p.m.

Post Date:
10/01/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/01/25 - 10:00 p.m. – 10/02/25 - 2:00 a.m.
10/01/25 - 11:00 p.m. – 10/02/25 - 5:00 a.m.

Please be advised that IT will be applying patches to servers, in a phased approach starting Wednesday, October 1 at 10 p.m. through Thursday, October 2 at 5 a.m., as noted below:

Users may experience intermittent connectivity to systems and applications during the patching windows. If you lose connection, please log out of the system and relaunch the application. We apologize for any inconvenience this may cause.

All Clear - AT&T Issues Affecting TouchNet Service Have Been Resolved

Post Date:
09/26/25 - 12:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/26/25 - 11:00 a.m. – 09/26/25 - 12:05 p.m.

AT&T issues affecting the store management system TouchNet have been resolved, and TouchNet is now operating normally.

AT&T Issues Affecting TouchNet Service

Post Date:
09/26/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/26/25 - 11:00 a.m. –

Please be advised that AT&T wireless and AT&T 5G mobile services are experiencing issues, which is causing a degradation of services such as accessing the store management system TouchNet. During this time, you may experience slowdowns and/or intermittent inaccessibility when visiting TouchNet. AT&T is working to resolve the problem as quickly as possible. We apologize for any inconvenience.

Campus Access Control System (CS Gold) Maintenance - Starting Thursday, September 25 at 11 p.m.

Post Date:
09/24/25 - 5:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
09/25/25 - 11:00 p.m. – 09/26/25 - 1:00 a.m.

To improve stability, minimize downtime, and support future functionality, the University's campus access control system CS Gold at the Coral Gables and Marine campuses will be undergoing infrastructure maintenance starting Thursday, September 25 at 11 p.m. through Friday, September 26 at 1 a.m.

'Cane Card access to all buildings and student housing across campus will remain operational while the upgrade is taking place.

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

Listserv Maintenance - Wednesday, September 24 from 9-9:30 p.m.

Post Date:
09/24/25 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/24/25 - 9:00 p.m. – 09/24/25 - 9:30 p.m.

Please be advised that the mailing list management application Listserv (listserv.miami.edu) will be undergoing planned maintenance on Wednesday, September 24 from 9-9:30 p.m. During this time, no downtime to Listserv is expected, and emails sent via Listserv will continue to work as expected.

All Clear - Maestro Issues Have Been Resolved

Post Date:
09/23/25 - 5:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/23/25 - 8:50 a.m. – 09/23/25 - 5:40 p.m.

Issues with the messaging application Maestro have been resolved, and services are now operating normally.

Maestro Issues - Use Listserv as Alternate Message Distribution Method

Post Date:
09/23/25 - 8:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/23/25 - 8:50 a.m. –

Please be advised that the messaging application Maestro is currently experiencing issues. Messages cannot be sent via Maestro during this time. To send messages while Maestro is unavailable, please use Listserv (listserv.miami.edu). The vendor, L-Soft, is working to resolve the issue. We apologize for any inconvenience.

Maestro Maintenance - Monday, September 22 from 5-5:30 p.m.

Post Date:
09/22/25 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/22/25 - 5:00 p.m. – 09/22/25 - 5:30 p.m.

Please be advised that the messaging application Maestro will be undergoing planned maintenance on Monday, September 22 from 5-5:30 p.m. Messages cannot be sent via Maestro during the maintenance window. During this time, you might experience issues accessing your dashboard, including past mail jobs and delivery reports.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

CaneLink Maintenance - Starting Saturday, September 27 at 9 p.m.

Post Date:
09/22/25 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/27/25 - 9:00 p.m. – 09/28/25 - 4:00 p.m.

CaneLink will be undergoing planned system maintenance starting Saturday, September 27 at 9 p.m. through Sunday, September 28 at 4 p.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - Cognates Search Engine Issues Have Been Resolved

Post Date:
09/17/25 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/17/25 - 11:00 a.m. – 09/17/25 - 12:10 p.m.

Issues with the Cognates Search Engine (cognates.miami.edu) have been resolved, and services are now operating normally.

Cognates Search Engine Issues

Post Date:
09/17/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/17/25 - 11:00 a.m. –

Please be advised that the Cognates Search Engine (cognates.miami.edu) is currently experiencing issues, and access to the Cognates Search Engine is unavailable. Work is underway to resolve the issue. We apologize for any inconvenience.

Emergency Lockdown Testing at Various Coral Gables Campus Buildings - Thursday, September 25 from 7-9 p.m.

Post Date:
09/16/25 - 9:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/25/25 - 7:00 p.m. – 09/25/25 - 9:00 p.m.

Please be advised that the University's Access Control team will be performing an emergency lockdown test on Thursday, September 25 from 7-9 p.m. at six Coral Gables campus buildings (listed below for reference). During this time, Access Control team members will be stationed in each building to ensure and accommodate entry. We apologize for any inconvenience.

Hyland OnBase UMiami Maintenance - Sunday, September 21 from 2-7 a.m.

Post Date:
09/12/25 - 9:45 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
09/21/25 - 2:00 a.m. – 09/21/25 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, September 21 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

All Clear - Blackboard Integration Issues Have Been Resolved

Post Date:
09/10/25 - 12:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/10/25 - 10:25 a.m. – 09/10/25 - 12:15 p.m.

Issues with Blackboard Learn (courses.miami.edu) integrations have been resolved, and services are now operating normally.

Blackboard Integration Issues including Kaltura

Post Date:
09/10/25 - 10:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/10/25 - 10:25 a.m. –

The learning management system (LMS) Blackboard Learn (courses.miami.edu) is experiencing global outages of integrations, including to the University's cloud-based media management platform Kaltura. During this time, access to integrations within Blackboard, including Kaltura media, are currently unavailable. Blackboard is working to resolve the issue. We apologize for any inconvenience.

All Clear - Box Issues Have Been Resolved

Post Date:
09/04/25 - 4:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/04/25 - 2:15 p.m. – 09/04/25 - 4:05 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

Box Issues

Post Date:
09/04/25 - 2:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/04/25 - 2:15 p.m. –

The cloud storage and collaboration solution Box (box.miami.edu) is currently experiencing access issues. During this time, you may be unable to sign in to Box and/or access files within Box. The vendor, Box, is working to resolve the issue. We apologize for any inconvenience.

CaneLink Maintenance - Starting Saturday, September 13 at 9 p.m.

Post Date:
09/04/25 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/13/25 - 9:00 p.m. – 09/14/25 - 6:00 p.m.

CaneLink will be undergoing planned system maintenance starting Saturday, September 13 at 9 p.m. through Sunday, September 14 at 6 p.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

University Websites Maintenance - Wednesday, September 3 from 10-11 p.m.

Post Date:
08/27/25 - 1:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/03/25 - 10:00 p.m. – 09/03/25 - 11:00 p.m.

Please be advised that IT will be performing maintenance on the University of Miami's websites on Wednesday, September 3 from 10-11 p.m. This maintenance applies to websites managed in Cascade, the University's website content management system (CMS). During this time, we do not anticipate any service interruptions; however, a web page refresh or reload may be required. We apologize for any inconveniece.

GET App Maintenance - Tuesday, September 2 from 8-9 a.m.

Post Date:
08/26/25 - 10:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/02/25 - 8:00 a.m. – 09/02/25 - 9:00 a.m

Please be advised that the GET app (https://get.cbord.com/miami/full/login.php)—which is used to add 'Cane Express funds, view balances, and/or report lost Cane Cards—will be undergoing planned maintenance on Tuesday, September 2 from 8-9 a.m. During this time, you will be unable to log into the GET app. We apologize for any inconvenience.

All Clear - EAB Navigate Issues Have Been Resolved

Post Date:
08/25/25 - 10:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/25/25 - 9:30 a.m. – 08/25/25 - 10:50 a.m.

Issues with EAB's student success tool Navigate (umiami.campus.eab.com) are now resolved, and services are now operating normally.

EAB Navigate Issues

Post Date:
08/25/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/25/25 - 9:30 a.m. –

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) is currently experiencing issues. During this time, access to Navigate may be unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

CaneLink Maintenance - Sunday, August 24 from 2-7 a.m.

Post Date:
08/22/25 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/24/25 - 2:00 a.m. – 08/24/25 - 7:00 a.m.

CaneLink will be undergoing planned system maintenance on Sunday, August 24 from 2-7 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - CanesGuest Wireless (Guest Network) Issues Have Been Resolved

Post Date:
08/20/25 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/18/25 - 11:05 a.m. – 08/20/25 - 2:00 p.m.

Issues with the University of Miami's guest wireless network CanesGuest are now resolved, and services are now operating normally.

CanesGuest Wireless (Guest Network) Issues

Post Date:
08/18/25 - 11:05 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Warning

Duration:
08/18/25 - 11:05 a.m. –

Please be advised that the University is currently experiencing issues with devices connecting to the guest wireless network, CanesGuest, at the Coral Gables and Rosenstiel campuses. At this time, you may experience intermittent issues when attempting to connect to CanesGuest. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

Hyland OnBase UMiami Maintenance - Sunday, August 24 from 2-7 a.m.

Post Date:
08/18/25 - 9:45 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
08/24/25 - 2:00 a.m. – 08/24/25 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, August 24 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

CaneLink Maintenance - Starting Saturday, August 16 at 10 p.m.

Post Date:
08/16/25 - 10:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/16/25 - 10:00 p.m. – 08/17/25 - 7:00 a.m.

CaneLink will be undergoing planned system maintenance starting Saturday, August 16 at 10 p.m. through Sunday, August 17 at 7 a.m. ET. During this time, you may experience system slowness or degradation; however, other commonly used University systems can be accessed via these important links.

UOnline Application System Upgrade - Starting Friday, August 22 at 5 p.m.

Post Date:
08/15/25 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/22/25 - 5:00 p.m. – 08/24/25 - 11:59 p.m.

Please be advised that the UOnline application system (myonline.miami.edu/SignIn and uonline.my.salesforce.com) is being upgraded to improve the applicant experience, and will be unavailable starting Friday, August 22 at 5 p.m. through Sunday, August 24 at 11:59 p.m. (For reference, view the list of affected programs here: UOnline Updated Programs.)

CaneLink Maintenance - Thursday, August 14 from 12:30-2:30 a.m.

Post Date:
08/13/25 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/14/25 - 12:30 a.m. – 08/14/25 - 2:30 a.m.

Please be advised that CaneLink will be undergoing planned system maintenance on Thursday, August 14 from 12:30-2:30 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

University Friendly URL Maintenance - Starting Wednesday, August 20 at 10 p.m.

Post Date:
08/13/25 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
08/20/25 - 10:00 p.m. – 08/20/25 - 11:00 p.m.

Please be advised that IT will be performing maintenance on friendly URLs on Wednesday, August 20 from 10-11 p.m. During this time, users may experience an intermittent outage when using friendly URLs. View the list of potentially affected URLs here.

CaneLink Maintenance - Starting Tuesday, August 12 at 11 p.m.

Post Date:
08/12/25 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/12/25 - 11:00 p.m. – 08/13/25 - 5:00 a.m.

Please be advised that CaneLink will be undergoing planned system maintenance starting Tuesday, August 12 at 11 p.m. through Wednesday, August 13 at 5 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Annual UM Wireless and Wired Network Certificates Update - Starting Monday, August 25

Post Date:
08/07/25 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/25/25 - 8:00 p.m. – 08/25/25 - 8:15 p.m.
08/26/25 - 8:00 p.m. – 08/26/25 - 8:15 p.m.
08/27/25 - 10:00 p.m. – 08/27/25 - 10:15 p.m.
08/28/25 - 11:59 p.m. – 08/29/25 - 12:15 a.m.

Please be advised that IT will be updating the University's wireless and wired network certificates in a phased approach (review details below). There is no expected downtime for wireless and/or wired networks. After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to any of the networks.

University Website Maintenance - Tuesday, July 22 from 10-11 p.m.

Post Date:
07/16/25 - 1:35 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/22/25 - 10:00 p.m. – 07/22/25 - 11:00 p.m.

Please be advised that IT will be performing maintenance on the University of Miami's websites on Tuesday, July 22 from 10-11 p.m. This maintenance applies to websites managed in Cascade, the University's website content management system (CMS). During this time, we do not anticipate any service interruptions; however, a web page refresh or reload may be required.

Network Firewall Maintenance - Starting Thursday, July 24 at 9 p.m.

Post Date:
07/15/25 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/24/25 - 9:00 p.m. – 07/27/25 - 4:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing planned maintenance starting Thursday, July 24 at 9 p.m. through Sunday, July 27 at 4 a.m. During this time, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

CanesGuest Maintenance - Starting Wednesday, July 23 at 10 p.m.

Post Date:
07/15/25 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/23/25 - 10:00 p.m. – 07/24/25 - 2:00 a.m.

Please be advised that the CanesGuest wireless network will be undergoing maintenance starting Wednesday, July 23 at 10 p.m. through Thursday, July 24 at 2 a.m. During this time, you may experience network service disruption and/or be prompted with the CanesGuest splash page multiple times which you will need to click through to access the Internet.

Salesforce Maintenance (Marketing Cloud) - Wednesday, July 16 from 5-5:30 p.m.

Post Date:
07/11/25 - 4:40 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/16/25 - 5:00 p.m. – 07/16/25 - 5:30 p.m.

Please be advised that Salesforce Marketing Cloud will be undergoing scheduled maintenance on Wednesday, July 16 from 5-5:30 p.m. During this time, access may be intermittently unavailable.

PowerApps Issues

Post Date:
07/11/25 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/11/25 - 12:00 p.m. –

Please be advised users are currently experiencing intermittent issues with accessing PowerApps. The IT team is working with the vendor Microsoft and an update will be provided once the issue is fixed. We apologize for any inconvenience. In the meantime, please refresh the page to bypass the loading screen.

All Clear - Microsoft Outlook Issues Have Been Resolved

Post Date:
07/10/25 - 4:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/10/25 - 12:10 p.m. – 07/10/25 - 4:40 p.m.

World-wide performance issues affecting Outlook are now resolved, and services are now operating normally.

Microsoft Outlook Issues

Post Date:
07/10/25 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/10/25 - 12:10 p.m. –

Microsoft is currently experiencing world-wide performance issues within Outlook. During this time, you may experience intermittent issues with Outlook on the web, Outlook desktop client, and/or Outlook mobile client. Microsoft is working to resolve the issue. We apologize for any inconvenience.

University Azure Network Maintenance - Thursday, July 17 from 5-9 p.m.

Post Date:
07/07/25 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/17/25 - 5:00 p.m. – 07/17/25 - 9:00 p.m.

Please be advised that IT will be performing maintenance on the University Azure networks on Thursday, July 17 from 5-9 p.m. During this time, users may experience intermittent outages to some UM services (e.g., Cascade CMS, Citrix, Listserv, etc.).

Salesforce Maintenance (Apps) - Wednesday, July 9 from 5-5:30 p.m.

Post Date:
07/03/25 - 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/09/25 - 5:00 p.m. – 07/09/25 - 5:30 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, July 9 from 5-5:30 p.m. During this time, access may be intermittently unavailable.

All Clear - LinkedIn Learning Login Issues Have Been Resolved

Post Date:
06/30/25 - 7:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/30/25 - 5:45 p.m. – 06/30/25 - 7:05 p.m.

LinkedIn Learning Login Issues

Post Date:
06/30/25 - 5:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/30/25 - 5:45 p.m. –

Please be advised that LinkedIn Learning (lil.miami.edu) is experiencing login issues. IT is working to resolve the issue with the vendor promptly. We apologize for any inconvenience.

Salesforce Maintenance (Apps) - Wednesday, July 2 from 5-5:30 p.m.

Post Date:
06/27/25 - 12:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/02/25 - 5:00 p.m. – 07/02/25 - 5:30 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, July 2 from 5-5:30 p.m. During this time, access may be intermittently unavailable.

All Clear - Dynamic Forms Issues Have Been Resolved

Post Date:
06/26/25 - 9:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/26/25 - 9:05 a.m. – 06/26/25 - 9:25 a.m.

Issues with Dynamic Forms have been resolved, and the system is now operating normally.

Dynamic Forms Issues

Post Date:
06/26/25 - 9:05 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/26/25 - 9:05 a.m. –

Please be advised that Dynamic Forms is experiencing a system outage that is impacting forms for academy and medical offices. IT is working to resolve the issue with the vendor promptly and apologize for any inconvenience.

University Azure Network Maintenance - Wednesday, July 2 from 5-9 p.m.

Post Date:
06/24/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/02/25 - 5:00 p.m. – 07/02/25 - 9:00 p.m.

Please be advised that IT will be performing maintenance on the University Azure networks on Wednesday, July 2 from 5-9 p.m. During this time, users may experience intermittent outages to some UM services (e.g., Citrix, Data Warehouse, etc.).

Listserv Server Maintenance - Wednesday, June 25 from 9-10 p.m.

Post Date:
06/24/25 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/25/25 - 9:00 p.m. – 06/25/25 - 10:00 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's server on Wednesday, June 25 from 9-10 p.m. During this time, emails will be queued and sent once the system is back online. Access to the Listserv website (listserv.miami.edu) may be intermittently unavailable. We apologize for any inconvenience.

Salesforce Maintenance (CRM) - Wednesday, June 25 from 5-5:30 p.m.

Post Date:
06/20/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/25/25 - 5:00 p.m. – 06/25/25 - 5:30 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, June 25 from 5-5:30 p.m. During this time, access may be intermittently unavailable.

Network Firewall Maintenance - Starting Tuesday, June 24 at 10 p.m.

Post Date:
06/18/25 - 4:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/24/25 - 10:00 p.m. – 06/25/25 - 3:00 a.m.

Please be advised that the University's network firewall will be undergoing planned maintenance starting Tuesday, June 24 at 10 p.m. through Wednesday, June 25 at 3 a.m. During this time, you may experience network service disruptions, e.g., intermittent connectivity issues with internet access. If you lose connection, please attempt to relaunch the site.

Hyland OnBase UMiami Maintenance - Sunday, June 22 from 2-7 a.m.

Post Date:
06/18/25 - 2:45 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
06/22/25 - 2:00 a.m. – 06/22/25 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, June 22 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

Urgent Maintenance to Citrix - Starting Tuesday, June 17 at 6 p.m.

Post Date:
06/17/25 - 3:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/17/25 - 6:00 p.m. – 06/17/25 - 8:00 p.m.
06/17/25 - 10:00 p.m. – 06/17/25 - 11:59 p.m.

Please be advised that we will be performing urgent maintenance to Citrix—the platform that allows users to connect to internal applications via remote access—in a phased approach, as noted below. There is no expected downtime or service interruption.

University Azure Storage Accounts Maintenance - Starting Wednesday, June 18 at 5 p.m.

Post Date:
06/16/25 - 1:10 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/18/25 - 5:00 p.m. – 06/19/25 - 1:00 a.m.

Please be advised that University Azure storage accounts will be undergoing scheduled maintenance starting Wednesday, June 18 at 5 p.m. through Thursday, June 19 at 1 a.m. During this time, users may experience intermittent outages to some UM services.

Cisco Phones Maintenance - Sunday, June 15 from 1-6 a.m.

Post Date:
06/13/25 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/15/25 - 1:00 a.m. – 06/15/25 - 6:00 a.m.

Please be advised that the University’s Cisco phone system will be undergoing planned maintenance on Sunday, June 15 from 1-6 a.m. No downtime is expected during this time.

Salesforce Maintenance (CRM) - Wednesday, June 18 from 5–5:30 p.m.

Post Date:
06/12/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/18/25 - 5:00 p.m. – 06/18/25 - 5:30 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, June 18 from 5-5:30 p.m. During this time, access to Salesforce may be intermittently unavailable.

Salesforce Maintenance - Starting Wednesday, June 11 at 5 p.m.

Post Date:
06/06/25 - 4:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
06/11/25 - 5:00 p.m. – 06/11/25 - 5:30 p.m.
06/11/25 - 5:00 p.m. – 06/11/25 - 6:00 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, June 11 starting at 5 p.m. (Full details are listed below.) During the maintenance window, access to Salesforce may be intermittently unavailable.

Salesforce Maintenance - Saturday, June 14 from 1-3 a.m.

Post Date:
06/06/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/14/25 - 1:00 a.m. – 06/14/25 - 3:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Saturday, June 14 from 1-3 a.m. During this time, access to Salesforce may be intermittently unavailable.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
06/02/25 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/02/25 - 8:50 a.m. - 06/02/25 - 5:00 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

CaneLink Issues

Post Date:
06/02/25 - 8:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/02/25 - 8:50 a.m. –

Please be advised that the University is currently experiencing issues with the student information system CaneLink (canelink.miami.edu). At this time, access to CaneLink is unavailable. IT is working with the vendor, Oracle, to resolve this issue as quickly as possible. We apologize for any inconvenience.

Five9 Application Maintenance (UOnline) - Starting Friday, May 30 at 10 p.m.

Post Date:
05/30/25 - 5:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/30/25 - 10:00 a.m. – 06/02/25 - 3:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing geographic redundancy testing and infrastructure maintenance starting Friday, May 30 at 10 p.m. through Monday, June 2 at 3 a.m. All users will experience two short disconnections from the server after call completion; however, they will reconnect automatically.

CaneLink Maintenance - Starting Saturday, June 7 at 8 p.m.

Post Date:
05/30/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/07/25 - 9:00 p.m. – 06/08/25 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned system maintenance starting Saturday, June 7 at 9 p.m. through Sunday, June 8 at 4 p.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - Issues Logging Into UM Systems Have Been Resolved

Post Date:
05/29/25 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/29/25 - 7:30 p.m. - 05/29/25 - 9:00 p.m.

Issues when attempting to log into some UM systems have been resolved, and services are now operating normally.

Issues Logging Into UM Systems

Post Date:
05/29/25 - 7:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/29/25 - 7:30 p.m. –

Microsoft is currently experiencing world-wide login issues. During this time, users may experience issues when attempting to log into any system that uses your Login ID and password. (Note: UChart, Workday, CaneLink, Blackboard, Box, Microsoft Office, and Citrix applications are NOT impacted.) Microsoft is working to resolve the issue. An update will be sent once the problem is fixed. We apologize for any inconvenience.

Single Sign-On (SSO) Maintenance - Starting Tuesday, June 3 at 11:59 p.m. (Midnight)

Post Date:
05/23/25 - 12:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/03/25 - 11:59 p.m. - 06/04/25 - 2:00 a.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance starting Tuesday, June 3 at 11:59 p.m. (midnight) through Wednesday, June 4 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected during this time.

Campus Access Control (CS Gold) Maintenance - Thursday, June 5 from 5-9 a.m.

Post Date:
05/23/25 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
06/05/25 - 5:00 a.m. – 06/05/25 - 9:00 a.m

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Thursday, June 5 from 5-9 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

All Clear - Box Issues Have Been Resolved

Post Date:
05/21/25 - 6:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/21/25 - 5:30 p.m. - 05/21/25 - 6:30 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

Box Issues

Post Date:
05/21/25 - 5:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/21/25 - 5:30 p.m. –

Hyland OnBase UMiami Maintenance - Sunday, May 25 from 2-7 a.m.

Post Date:
05/20/25 - 1:45 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
05/25/25 – 2:00 a.m. – 05/25/25 – 7:00 a.m.

Please be advised that the Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, May 25 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable. We apologize for any inconvenience.

Cognate Search Engine Maintenance - Thursday, May 15 from 4-5 p.m.

Post Date:
05/14/25 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
05/15/25 – 4:00 p.m. – 05/15/25 – 5:00 p.m.

Please be advised that the Cognate Search Engine will be undergoing planned maintenance on Thursday, May 15 from 4-5 p.m. During this time, users may experience intermittent outages when accessing the Cognate Search Engine. We apologize for any inconvenience.

Salesforce Apps Site Maintenance – Starting Friday, May 23 at 5 p.m.

Post Date:
05/14/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/23/25 - 5:00 p.m. – 06/02/25 – 9:00 a.m.

Please be advised that the Salesforce Applications (Apps) - Non-Employee & Student Reimbursement Form (https://apps.miami.edu/WorkdayReimbursementForm) will be unavailable. The submission window for Fiscal Year 2025 reimbursement requests will be closed on Friday, May 23 and will reopen on Monday, June 2.

Enterprise Content Management (OnBase) Maintenance – Tuesday, May 20 from 3-6:30 a.m.

Post Date:
05/12/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/20/25 - 3:00 a.m. – 05/20/25 – 6:30 a.m.

Please be advised that the University’s Enterprise Content Management System, OnBase, at the Coral Gables and Marine campuses is undergoing maintenance Tuesday, May 20 from 3-6:30 a.m. The system will be down during this maintenance period.

Student Health Salesforce Application Maintenance - Starting Saturday, May 17 at 10 p.m.

Post Date:
05/09/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/17/25 - 10:00 p.m. – 05/18/25 - 12:00 a.m.

Please be advised that the Salesforce application for Student Health will be undergoing scheduled maintenance starting Saturday, May 17 at 10 p.m. through Sunday, May 18 at 11:59 p.m. (midnight). During this time, access to the Salesforce application for Student Health may be intermittently unavailable.

All Clear – Zoom Cloud Recording Issues

Post Date:
05/08/25 - 5:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/08/25 - 11:30 a.m. – 05/08/25 - 3:30 p.m.

Please be advised that issues with Zoom cloud recordings will be resolved over the next week.

Zoom Cloud Recording Issues

Post Date:
05/08/25 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/08/25 - 11:30 a.m. –

Please be advised that the University is investigating reports of Zoom cloud recordings not being copied to Kaltura. Please continue to access cloud recordings on Zoom and recordings can be uploaded to Kaltura manually in the interim. We are working to resolve the issue promptly and apologize for any inconvenience.

UCitrix Maintenance - Thursday, May 15 from 10-11 p.m.

Post Date:
05/08/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/08/25 - 10:00 p.m. – 05/08/25 - 11:00 p.m.

Please be advised that UCtrix will be undergoing scheduled maintenance on Thursday, May 15 from 10-11 p.m. During this time, access to UCitrix will be unavailable. We apologize for any inconvenience.

Online Photo Submission System (Cloud Card) Maintenance – Thursday, May 8 from 11 a.m.-3 p.m.

Post Date:
05/07/25 - 4:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/08/25 - 11:00 a.m. – 05/08/25 - 3:00 p.m.

Please be advised that the University's online photo submission system Cloud Card will be undergoing maintenance on Thursday, May 8 from 11 a.m.-3 p.m. During this time, access the Cloud Card system will be intermittently unavailable. We apologize for any inconvenience.

Campus Access Control System (CS Gold) Maintenance – Starting Monday, May 12 at 6 p.m.

Post Date:
05/06/25 - 4:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
05/12/25 - 6:00 p.m. – 05/14/25 - 8:00 p.m.

To improve stability, minimize downtime, and support future functionality, the University's campus access control system CS Gold at the Coral Gables and Marine campuses will be undergoing infrastructure maintenance starting Monday, May 12 at 6 p.m. through Wednesday, May 14 at 8 p.m.

'Cane Card access to all buildings and student housing across campus will remain operational while the upgrade is taking place.

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

Single Sign-On (SSO) Maintenance - Thursday, May 8 from 10-11 p.m.

Post Date:
05/02/25 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/08/25 - 10:00 p.m. – 05/08/25 - 11:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Thursday, May 8 from 10–11 p.m. This update applies to websites managed in Cascade (the University's website content management system). During this time, you may be signed out of certain sites and asked to log in again. We apologize for any inconvenience.

University Website Maintenance - Starting Wednesday, May 7 at 10 p.m.

Post Date:
05/02/25 - 3:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/07/25 - 10:00 p.m. – 05/08/25 - 1:00 a.m.

Please be advised that IT will be performing maintenance on the University of Miami’s main website firewalls starting Wednesday, May 7 at 10 p.m. through Thursday, May 8 at 1 a.m. During this time, you may experience intermittent outages when accessing the website.

Gradescope Maintenance - Saturday, May 3 from 11 a.m.-12 p.m.

Post Date:
04/29/25 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/03/25 - 11:00 a.m. – 05/03/25 - 12:00 p.m.

Please be advised that Gradescope (gradescope.com/login) will be undergoing planned maintenance on Saturday, May 3 from 11 a.m. - 12 p.m. During this time, all features of Gradescope will be inaccessible, including access through integrations and the mobile app. We apologize for any inconvenience.

University Website Firewalls Maintenance – Starting Wednesday, April 30 at 10 p.m.

Post Date:
04/24/25 - 2:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/30/25 - 10:00 p.m. – 05/01/25 - 1:00 a.m.

Please be advised that IT will be performing maintenance on the University of Miami's website firewalls starting Wednesday, April 30 at 10 p.m. through Thursday, May 1 at 1 a.m. During this time, no downtime is expected.

CaneLink Maintenance - Sunday, April 20 from 5-10 a.m.

Post Date:
04/18/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/20/25 - 5:00 a.m. – 04/20/25 - 10:00 a.m.

Please be advised that CaneLink will be undergoing planned system maintenance on Sunday, April 20 from 5-10 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Sylvester Comprehensive Cancer Center (SCCC) Building Network Maintenance - Starting Thursday, April 24 at 11 p.m.

Post Date:
04/17/25 - 10:20 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
04/24/25 - 11:00 p.m. – 04/25/25 - 3:00 a.m.

Please be advised that IT will be performing network maintenance at the Sylvester Comprehensive Cancer Center (SCCC) building starting Thursday, April 24 at 11 p.m. through Friday, April 25 at 3 a.m. During this time, you may experience intermittent disruptions when connecting to the University of Miami's web-based services/applications and/or any other system connected to the network in the SCCC building. If you lose connection during the maintenance window, please relaunch the service or application to continue accessing it.

Salesforce UOnline CA-Signed Certificate Renewal - Thursday, April 24 from 8-9 a.m.

Post Date:
04/16/25 - 9:25 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/24/25 - 8:00 a.m. – 04/24/25 - 9:00 a.m.

Please be advised that Salesforce UOnline instance will be undergoing planned system maintenance on Thursday, April 24 from 8-9 a.m. During this time, the instance will be unavailable.

Salesforce Applications (Apps) CA-Signed Certificate Renewal - Wednesday, April 23 from 5-6 p.m.

Post Date:
04/16/25 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/23/25 - 5:00 p.m. – 04/23/25 - 6:00 p.m.

Please be advised that Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Wednesday, April 23 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Salesforce CRM Self-Signed Certificate Renewal - Wednesday, April 16 from 5-6 p.m.

Post Date:
04/16/25 - 9:20 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/16/25 - 5:00 p.m. – 04/16/25 - 6:00 p.m.

Please be advised that the Salesforce CRM org. will be undergoing planned maintenance on Wednesday, April 16 from 5-6 p.m. During this time, the instance will be unavailable.

CanesGuest Maintenance - Starting Wednesday, April 16 at 8 p.m.

Post Date:
04/15/25 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/16/25 - 8:00 p.m. – 04/17/25 - 4:00 a.m.

Please be advised that the CanesGuest wireless network will be undergoing maintenance starting Wednesday, April 16 at 8 p.m. through Thursday, April 17 at 4 a.m. During this time, you may experience network service disruption and/or be prompted with the CanesGuest splash page multiple times which you will need to click through to access the Internet.

CaneLink Maintenance - Starting Saturday, April 12 at 6 a.m.

Post Date:
04/12/25 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/12/25 - 6:00 a.m. – 04/12/25 - 11:00 a.m.
04/12/25 - 9:00 p.m. – 04/13/25 - 9:00 a.m.

Please be advised that CaneLink will be undergoing planned system maintenance on Saturday, April 12 from 6-11 a.m. ET, and again from Saturday, April 12 at 9 p.m. through Sunday, April 13 at 9 a.m. ET. During these times, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Salesforce Applications (Apps) Instance Maintenance - Sunday, April 6 from 3-5 a.m.

Post Date:
03/31/25 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/06/25 - 3:00 a.m. – 04/06/25 - 5:00 a.m.

Please be advised that the Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned maintenance on Sunday, April 6 from 3-5 a.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Cognate Search Engine Maintenance - Friday, March 28 from 7-8 p.m.

Post Date:
03/27/25 - 2:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/28/25 - 7:00 p.m. – 03/28/25 - 8:00 p.m.

Please be advised that the Cognate Search Engine will be undergoing planned maintenance on Friday, March 28 from 7-8 p.m. During this time, all features of the Cognate Search Engine will not be accessible. We apologize for any inconvenience.

Virtual Private Network (VPN) Certificate Update - Thursday, April 3 from 10-11 p.m.

Post Date:
03/27/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/03/25 - 10:00 p.m. – 04/03/25 - 11:00 p.m.

Please be advised that the domain certificates for the University's virtual private network (VPN)—vpn.idsc.miami.edu, vpn.acorn.miami.edu—will be updated on Tuesday, April 3 from 10-11 p.m. If you are connected to the VPN during this time, you may experience a disconnect from the VPN session. If this occurs, simply reconnect to the VPN. We apologize for any inconvenience.

EAB Navigate Maintenance - Starting Tuesday, April 1 at 9 p.m.

Post Date:
03/26/25 - 7:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/01/25 - 9:00 p.m. – 04/01/25 - 11:59 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing planned maintenance starting Tuesday, April 1 from 9-11:59 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

Intermittent Connectivity to Systems and Applications Due to Server Maintenance - Tuesday, March 25 from 9-11:59 p.m.

Post Date:
03/25/25 - 6:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/25/25 - 9:00 p.m. – 03/25/25 - 11:59 p.m.

Please be advised that IT will be conducting server maintenance on Tuesday, March 25 from 9-11:59 p.m. During this time, you may experience intermittent connectivity issues when connected to University of Miami systems. If you lose connection, please log out of the system and relaunch the application. We apologize for any inconvenience this may cause.

All Clear - ULearn Issues Have Been Resolved

Post Date:
03/25/25 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/25/25 - 2:00 p.m. – 03/25/25 - 6:00 p.m.

Please be advised that issues with learning platform ULearn have been resolved, and the system is now operating normally.

ULearn Issues

Post Date:
03/25/25 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/25/25 - 2:00 p.m. –

Please be advised that the University is currently experiencing issues with the learning platform ULearn (ulearn.miami.edu). During this time, access to ULearn may be intermittently unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

Cognate Search Engine Maintenance - Friday, March 21 from 7-8 p.m.

Post Date:
03/20/25 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/21/25 - 7:00 p.m. – 03/21/25 - 8:00 p.m.

Please be advised that the Cognate Search Engine will be undergoing planned maintenance on Friday, March 21 from 7-8 p.m. During this time, all features of the Cognate Search Engine will not be accessible. We apologize for any inconvenience.

All Clear - Microsoft Issues (Outlook and Teams) Have Been Resolved

Post Date:
03/20/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/25 - 2:45 p.m. – 03/20/25 - 9:10 a.m.

World-wide performance issues within Microsoft's Outlook and Teams have been resolved, and Microsoft systems are now operating normally.

Microsoft Issues (Outlook and Teams)

Post Date:
03/19/25 - 2:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/19/25 - 2:45 p.m. –

Microsoft is currently experiencing world-wide performance issues within Outlook and Teams. During this time, you may experience intermittent issues with Outlook and Teams, including being asked to re-sign in with your credentials. Microsoft is working to resolve the issue.

Domain Name System (DNS) Maintenance - Wednesday, March 19 from 10-11 p.m.

Post Date:
03/14/25 - 10:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/25 - 10:00 p.m. – 03/19/25 - 11:00 p.m.

Please be advised that IT will be conducting maintenance to specific IT-related Domain Name Systems (DNS) on Wednesday, March 19 from 10-11 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

Network Maintenance for Load Balancers - Wednesday, March 12 from 9-11 p.m.

Post Date:
03/12/25 - 11:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
03/12/25 - 9:00 p.m. – 03/12/25 - 11:00 p.m.

Please be advised that the University's network application delivery controllers (load-balancers) at Medical and NOTA will be undergoing planned maintenance starting Wednesday, March 12 from 9-11 p.m. During this time, you may experience intermittent connectivity to some applications and sites. If you lose connection during this time, please attempt to relaunch the site. We apologize for any inconvenience this may cause.

Gradescope Maintenance - Saturday, March 15 from 11 a.m.-12 p.m.

Post Date:
03/10/25 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/15/25 - 11:00 a.m. – 03/15/25 - 12:00 p.m.

Please be advised that Gradescope will be undergoing planned maintenance on Saturday, March 15 from 11 a.m.-12 p.m. During this time, all features of Gradescope will not be accessible. Users accessing the service via an integration, or through our Mobile App, will also be unable to do so. We apologize for any inconvenience.

CaneLink Maintenance – Starting Saturday, March 8 at 8 p.m.

Post Date:
03/07/25 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/08/25 - 8:00 p.m. – 03/09/25 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, March 8 at 8 p.m. through Sunday, March 9 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

EAB Navigate Maintenance - Starting Tuesday, March 11 at 11:45 p.m.

Post Date:
03/04/25 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/11/25 - 11:45 p.m. – 03/12/25 - 6:00 a.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing planned maintenance starting Tuesday, March 11 at 11:45 p.m. through Wednesday, March 12 at 6 a.m. During this time, access to EAB Navigate will be intermittently unavailable.

Network Firewall Maintenance – Starting Friday, February 28 at 8 p.m.

Post Date:
02/26/25 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/28/25 - 8:00 p.m. – 03/02/25 - 5:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing planned maintenance starting Friday, January 28 at 8 p.m., through Saturday, March 2 at 5 a.m. During this time, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

Network Maintenance for clinicaltrials.sylvester.org Website – Thursday, February 27 from 8-8:30 p.m.

Post Date:
02/20/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/27/25 - 8:00 p.m. – 02/27/25 - 8:30 p.m.

Due to network maintenance, please be advised there will be intermittent connectivity to the clinicaltrials.sylvester.org website on Thursday, February 27 from 8-8:30 p.m. If you lose connection during this time, please attempt to relaunch the site. We apologize for any inconvenience this may cause.

Five9 Application Maintenance (UOnline) - Sunday, March 2 from 1-5 a.m.

Post Date:
02/18/25 - 4:10 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/02/25 - 1:00 a.m. – 03/02/25 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, March 2 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

Salesforce Maintenance - Saturday, February 15 from 1-3 a.m.

Post Date:
02/10/25 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/15/25 - 1:00 a.m. – 02/15/25 – 3:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Saturday, February 15 from 1-3 a.m. During this time, access to Salesforce may be intermittently unavailable.

Virtual Private Network (VPN) Certificate Update – Monday, February 10 from 10-11 p.m.

Post Date:
02/05/25 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/10/25 - 10:00 p.m. – 02/10/25 - 11:00 p.m.

Please be advised that the domain certificates for the University's virtual private network (VPN)—vpn.miami.edu—will be updated on Monday, February 10 from 10-11 p.m. If you are connected to the VPN during this time, you may experience a disconnect from the VPN session. If this occurs, simply reconnect to the VPN. We apologize for any inconvenience.

Listserv Server Maintenance – Thursday, February 6 from 10-11 p.m.

Post Date:
02/05/25 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/06/25 - 10:00 p.m. – 02/06/25 - 11:00 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's server on Thursday, February 6 from 10-11 p.m. During this time, emails sent via Listserv will continue to work as expected; however, access to the Listserv website (listserv.miami.edu) may be intermittently unavailable. We apologize for any inconvenience.

All Clear - Microsoft Teams Image Display Issues Have Been Resolved

Post Date:
02/05/25 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/05/25 - 11:35 a.m. – 02/05/25 - 1:00 p.m.

Issues with images displaying within Microsoft Teams have been resolved, and the application is now operating normally.

Microsoft Teams Image Display Issues

Post Date:
02/05/25 - 11:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/05/25 - 11:35 a.m. –

Please be advised that Microsoft is currently experiencing issues with images displaying within MS Teams (teams.microsoft.com). During this time, you may experience intermittent issues with images not rendering or displaying in MS Teams' chats. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

Single Sign-On (SSO) Maintenance – Starting Tuesday, February 11 at 11 p.m.

Post Date:
02/05/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/11/25 - 11:00 p.m. – 02/12/25 - 1:00 a.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance starting Tuesday, February 11 at 11 p.m. through Wednesday, February 12 at 1 a.m. The maintenance is non-service impacting, and no downtime is expected during this time.

All Clear - Blackboard Issues with Editing (for Instructors) Have Been Resolved

Post Date:
02/04/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/30/25 - 8:45 p.m. – 02/04/25 - 9:30 a.m.

Issues with Blackboard (courses.miami.edu) editing capabilities for tests within the system have been resolved, and services are now operating normally.

For additional support, please contact the Learning Platforms team at 305-284-3949 or learningplatforms@miami.edu.

Blackboard Issues with Editing (for Instructors)

Post Date:
01/30/25 - 8:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/30/25 - 8:45 p.m. –

Please be advised that learning management system Blackboard (courses.miami.edu) is currently experiencing intermittent issues with editing capabilities for tests within the system. At this time, instructors may experience issues when editing tests in Blackboard Original courses. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

Network Firewall Maintenance – Starting Friday, January 24 at 10 p.m.

Post Date:
01/24/25 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/24/25 - 10:00 p.m. – 01/25/25 - 1:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing planned maintenance starting Friday, January 24 at 10 p.m., through Saturday, January 25 at 1 a.m. During this time, you will experience network service disruptions and some applications may disconnect. We apologize for any inconvenience.

All Clear - Blackboard Course Documents Issues Have Been Resolved

Post Date:
01/13/25 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/13/25 - 3:20 p.m. – 01/13/25 - 4:30 p.m.

Issues with Blackboard (courses.miami.edu) course documents loading within the system have been resolved, and services are now operating normally.

For additional support, please contact the Learning Platforms team at 305-284-3949 or learningplatforms@miami.edu.

Blackboard Course Documents Issues

Post Date:
01/13/25 - 3:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/13/25 - 3:20 p.m. -

Please be advised that Blackboard (courses.miami.edu) is currently experiencing issues with course documents loading within the system. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

Instructors: If you experience this issue, please use one of the University's approved cloud storage and collaboration solutions, Box or OneDrive, to share files as links within your course.

Salesforce Maintenance - Wednesday, January 15 from 5-6 p.m.

Post Date:
01/06/25 - 1:50 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
01/15/25 - 5:00 p.m. – 01/15/25 – 6:00 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, January 15 from 5-6 p.m. During this time, access to Salesforce will be unavailable.

Salesforce Maintenance - Starting Saturday, January 18 at 10 p.m.

Post Date:
01/06/25 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
01/18/25 - 10:00 p.m. – 01/19/25 – 5:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance starting Saturday, January 18 at 10 p.m. through Sunday, January 19 at 5 a.m. During this time, access to Salesforce may be intermittently unavailable.

Qwickly Tools (within Blackboard) Maintenance - Friday, January 3 from 9 a.m.-12 p.m.

Post Date:
01/02/25 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/03/25 - 9:00 a.m. – 01/03/25- 12:00 p.m.

Please be advised that Qwickly Tools used for attendance and course management by course instructors and students within Blackboard Learn—including Qwickly Attendance and Qwickly Course Tools—will be undergoing planned maintenance on Friday, January 3 from 9 a.m.-12 p.m. During this time, you may have intermittent access to these tools, and some features will be unavailable.

Email Relay Maintenance – Wednesday, December 18 from 10-11 p.m.

Post Date:
12/17/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/18/24 - 10:00 p.m. - 12/18/24 - 11:00 p.m.

Please be advised that the following University of Miami email services will be undergoing planned maintenance on Wednesday, December 18 from 10-11 p.m. There is no expected downtime to online email services during this time.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
12/16/24 - 4:51 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/16/24 - 3:15 p.m. – 12/16/24 - 4:51 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

CaneLink Issues

Post Date:
12/16/24 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
12/16/24 - 3:15 p.m. -

Hyland OnBase UMiami Maintenance – Sunday, December 22 from 2-7 a.m.

Post Date:
12/16/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/22/24 - 2:00 a.m. - 12/22/24 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, December 24 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

Blackboard Maintenance - Sunday, December 22 from 2-8 a.m.

Post Date:
12/16/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/22/24 - 2:00 a.m. – 12/22/24 - 8:00 a.m.

Please be advised that Blackboard Learn (courses.miami.edu) will be undergoing planned maintenance on Sunday, December 22 from 2-8 a.m. During this time, you will not be able to log on to Blackboard.

EAB Navigate Maintenance - Starting Monday, December 16 at 9 a.m.

Post Date:
12/11/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/16/24 - 9:00 a.m. – 12/20/24 - 11:59 a.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing planned maintenance starting Monday, December 16 at 9 a.m. through Friday, December 20 at 11:59 a.m. During this time, access to EAB Navigate will be intermittently unavailable.

Single Sign-On (SSO) Back-End Update – Starting Tuesday, December 17 at 10 p.m.

Post Date:
12/11/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/17/24 - 10:00 p.m. – 12/18/24 - 2:00 a.m.

Please be advised that updates will be made to the University’s single sign-on (SSO) back-end configuration starting Tuesday, December 17 at 10 p.m., through Wednesday, December 18 at 2 a.m. No downtime or disruption to services is expected during this time.

Network Firewall Maintenance – Saturday, December 14 from 2-3 a.m.

Post Date:
12/10/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/14/24 - 2:00 a.m. – 12/14/24 - 3:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing planned maintenance on Saturday, December 14 from 2-3 a.m. During this time, you will experience network service disruptions and some applications may disconnect. We apologize for any inconvenience.

UHealth UService Upgrade – Monday, December 16 from 10:45-11:59 p.m.

Post Date:
12/09/24 - 3:00 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
12/16/24 - 10:45 p.m. – 12/16/24 – 11:59 p.m.

Please be advised that UHealth's IT service management system, ServiceNow (uhealth.service-now.com) will be upgraded to the new Xanadu release on Monday, December 16 from 10:45-11:59 p.m. There is no expected downtime to ServiceNow services during this time; however, system performance could be impacted which may result in slowness. The upgrade to Xanadu aims to improve overall functionality of the ServiceNow system.

Listserv Server Maintenance - Wednesday, December 11 from 10-10:30 p.m.

Post Date:
12/09/24 - 11:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/11/24 - 10:00 p.m. – 12/11/24 – 10:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's server on Wednesday, December 11 from 10-10:30 p.m. If a message is sent via Listserv during this time, it will remain in queue and then sent after the maintenance is complete.

Network Maintenance – Starting Monday, December 16 at 8 p.m.

Post Date:
12/09/24 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/16/24 - 8:00 p.m. – 12/16/24 - 11:59 p.m.
12/17/24 - 10:00 p.m. – 12/18/24 - 2:00 a.m.

Please be advised that the University's network will be undergoing planned maintenance in a phased approach, as noted above. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access and/or connectivity between campuses.

Zoom Maintenance (Certificate Renewal) – Wednesday, December 11 from 9-9:30 p.m.

Post Date:
12/06/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/11/24 - 9:00 p.m. – 12/11/24 – 9:30 p.m.

Please be advised that Zoom (zoom.miami.edu) will be undergoing planned maintenance on Wednesday, December 11 from 9-9:30 p.m. During this time, you may not be able to log in to the Zoom portal; however, users already logged in to the Zoom portal will not be affected.

Shibboleth Authentication Update – Thursday, December 12 from 2-2:30 p.m.

Post Date:
12/05/24 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
12/12/24 - 2:00 p.m. – 12/12/24 – 2:30 p.m.

Please be advised that the previous version of the University's Shibboleth configuration for federated authentication will be updated to a new version on Thursday, December 12 from 2-2:30 p.m. After the change, you will see the University of Miami option in drop-down menus for logging in to applications using Shibboleth to authenticate; review screengrab for reference. No downtime or disruption to services are expected during this time.

CaneLink Maintenance – Starting Friday, December 6 at 11 p.m.

Post Date:
11/26/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/06/24 - 11:00 p.m. – 12/07/24 - 8:00 a.m.
12/07/24 - 11:00 p.m. – 12/08/24 - 8:00 a.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Friday, December 6 at 11 p.m. through Saturday, December 7 at 8 a.m. and Saturday, December 7 at 11 p.m. through Sunday, December 8 at 8 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Network Firewall Maintenance – Starting Friday, December 6 at 8 p.m.

Post Date:
11/26/24 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/06/24 - 8:00 p.m. – 12/08/24 - 4:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing maintenance starting Friday, December 6 at 8 p.m. through Sunday, December 8 at 4 a.m. During this time, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

All Clear - Microsoft Issues (Outlook and Teams) Have Been Resolved

Post Date:
11/25/24 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/25/24 - 11:30 a.m. – 11/25/24 - 9:00 p.m.

World-wide performance issues within Microsoft's Outlook and Teams have been resolved, and Microsoft systems are now operating normally.

Microsoft Issues (Outlook and Teams)

Post Date:
11/25/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/25/24 - 11:30 a.m. –

Microsoft is currently experiencing world-wide performance issues within Outlook and Teams. During this time, you may experience intermittent issues with sending/receiving via Outlook and/or using Teams. Microsoft is working to resolve the issue. We apologize for any inconvenience.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
11/25/24 - 8:31 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/25/24 - 7:51 a.m. – 11/25/24 - 8:31 a.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

CaneLink Issues

Post Date:
11/25/24 - 7:51 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/25/24 - 7:51 a.m. -

Hyland OnBase UMiami Canon MFD Maintenance – Monday, November 25 from 10-10:30 p.m.

Post Date:
11/19/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
11/25/24 - 10:00 p.m. - 11/25/24 - 10:30 p.m.

Please be advised that Hyland OnBase UMiami's Canon MFD scanners will be undergoing a scheduled maintenance on Monday, November 25 from 10-10:30 p.m. This will only affect those who are scanning documents via a Canon MFD.

Once the migration is complete, testing will be performed by the OnBase team on Tuesday, November 26 from 8-9 a.m. If you notice any issues scanning documents post-maintenance, please contact the IT Service Desk.

Hyland OnBase UMiami Maintenance – Sunday, November 24 from 2-7 a.m.

Post Date:
11/18/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
11/24/24 - 2:00 a.m. - 11/24/24 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, November 24 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

CaneLink Maintenance – Starting Friday, November 22 at 8 p.m.

Post Date:
11/18/24 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/22/24 - 8:00 p.m. – 11/24/24 - 8:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Friday, November 22 at 8 p.m. through Sunday, November 24 at 8 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

My Study Abroad Portal Maintenance – Starting Saturday, November 16 at 8:30 a.m.

Please be advised that the My Study Abroad Portal (studyabroad.miami.edu and goabroad.miami.edu) will undergo planned maintenance from Saturday, November 16 at 8:30 a.m. through Monday, November 18 at 8:20 a.m. During this time, access to the My Study Abroad portal will be unavailable. We apologize for any inconvenience.

UM Culture Tools Maintenance – Thursday, November 7 from 7-7:20 p.m.

Post Date:
11/05/24 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/07/24 - 7:00 p.m. – 11/07/24 - 7:20 p.m.

Please be advised that UM Culture Tools (e.g., Thank a 'Cane app) will be undergoing maintenance on Thursday, November 7 from 7-7:20 p.m. During this time, access to UM Culture Tools will be unavailable.

University of Miami Website Maintenance – Wednesday, November 6 from 10-11:59 p.m.

Post Date:
11/04/24 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/06/24 - 10:00 p.m. – 11/06/24 - 11:59 p.m.

Please be advised that the University of Miami's website, miami.edu, will be undergoing planned maintenance on Wednesday, November 6 from 10-11:59 p.m. During this time, no downtime is expected for the University of Miami website.

Network Maintenance – Thursday, November 7 Through Friday, January 10

Post Date:
10/31/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/07/24 - 10:00 p.m. – 11/08/24 - 4:00 a.m.
11/14/24 - 10:00 p.m. – 11/15/24 - 4:00 a.m.
12/05/24 - 7:00 p.m. – 12/06/24 - 1:00 a.m.
12/12/24 - 10:00 p.m. – 12/13/24 - 4:00 a.m.
12/19/24 - 11:00 p.m. – 12/20/24 - 5:00 a.m.
01/09/25 - 11:00 p.m. – 01/10/25 - 2:00 a.m.

Please be advised that IT will be performing network maintenance on various dates, starting Thursday, November 7, 2024, through Friday, January 10, 2025. (Details below.) During this time, you may experience intermittent disruptions when connecting to the University of Miami's web-based services/applications and/or any other system connected to the network. If you lose connection during the maintenance window, please relaunch the service or application to continue accessing it.

SecureCanes and SecureMD2 Wireless Maintenance – Starting Thursday, October 31 at 10 p.m.

Post Date:
10/30/24 - 6:35 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
10/31/24 - 10:00 p.m. – 11/01/24 - 1:00 a.m.

Please be advised that IT will be performing maintenance on the SecureCanes and SecureMD2 wireless networks at the UHealth/MSOM campus on Thursday, October 31 from 10 p.m. to Friday, November 1 at 1 a.m. There is no expected downtime during the maintenance of these wireless networks.

Adobe Marketo Engage Release – Wednesday, November 6 from 12-12:30 a.m.

Post Date:
10/30/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
11/06/24 - 12:01 a.m. – 11/06/24 - 12:30 a.m.

Please be advised that the marketing automation software Adobe Marketo Engage will be releasing a new version on Wednesday, November 6 from 12:01-12:30 a.m. There is no expected downtime to Adobe Marketo Engage services during this time.

Cisco Unity Enterprise Voicemail Maintenance – Friday, November 1 from 8-11:30 p.m.

Post Date:
10/28/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/01/24 - 8:00 p.m. – 11/01/24 - 11:30 p.m.

Please be advised that the University’s Cisco Unity voicemail system will be undergoing planned maintenance on Friday, November 1 from 8-11:30 p.m. No downtime is expected for voicemail services.

During the maintenance, Cisco VoIP extension users can retrieve Unity voicemails by pressing the messages key on their Cisco VoIP phone; alternatively, for those with Unity voicemails configured to arrive via email, voicemails can be retrieved from their inbox during this time. Users can also retrieve their voicemails by dialing 305-284-0022 (8-0022) at the Coral Gables/Marine campuses or by dialing 305-243-0022 (6-0022) at the UHealth/MSOM campus.

All Clear - UM Websites Issues Have Been Resolved

Post Date:
10/28/24 - 8:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/28/24 - 8:10 a.m. – 10/28/24 - 8:55 a.m.

Issues with University of Miami sites (miami.edu) have been resolved, and web services are now operating normally.

UM Websites Issues

Post Date:
10/28/24 - 8:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/28/24 - 8:10 a.m. -

Please be advised that various University of Miami websites (miami.edu) have reported visual formatting issues. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

Hyland OnBase UMiami Maintenance – Sunday, October 27 from 2-7 a.m.

Post Date:
10/21/24 - 2:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
10/27/24 - 2:00 a.m. - 10/27/24 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, October 27 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

Salesforce Marketing Cloud CRM Instance Maintenance – Saturday, October 26 from 2-2:30 a.m.

Post Date:
10/21/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
10/26/24 - 2:00 a.m. - 10/26/24 - 2:30 a.m.

Please be advised that the Salesforce Marketing Cloud CRM instance will be undergoing scheduled maintenance on Saturday, October 26 from 2-2:30 a.m. During this time, access to Salesforce Marketing Cloud may be intermittently unavailable.

Urgent Maintenance to Enterprise Internet Firewall(s) – Starting Thursday, October 17 at 11:30 p.m.

Post Date:
10/17/24 - 6:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/17/24 - 11:30 p.m. – 10/18/24 - 12:30 a.m.

Please be advised that we will be performing urgent maintenance to the enterprise internet firewall(s) starting tonight, Thursday, October 17 at 11:30 p.m. through Friday, October 18 at 12:30 a.m. During this time, you may experience intermittent internet slowness and an interruption of internet connectivity. Users may also experience a brief loss of connection to applications launched from Citrix. If this occurs, simply relaunch the application and log in again. We apologize for the inconvenience.

Maintenance to Servers Hosting Various UM Sites – Wednesday, October 16 from 10-11 p.m.

Post Date:
10/16/24 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/16/24 - 10:00 p.m. – 10/16/24 - 11:00 p.m.

Please be advised that server hosting maintenance will take place on Wednesday, October 16 from 10-11 p.m. for various University of Miami sites, including welcome.miami.edu, uhealthmiami.org, and med.miami.edu. There is no expected downtime to these sites during this time.

All Clear – LinkedIn Learning License Notice Issues Have Been Resolved

Post Date:
10/15/24 - 3:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/15/24 - 12:20 p.m. – 10/15/24 - 3:20 p.m.

LinkedIn Learning licensing notice issues have been resolved, and LinkedIn Learning is now operating normally.

LinkedIn Learning License Notice Issues

Post Date:
10/15/24 - 12:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/15/24 - 12:20 p.m. –

Please be advised that LinkedIn Learning (lil.miami.edu) may be displaying a notice to start a free month trial and/or reactivate your account's license. IT is actively working with the vendor, LinkedIn Learning, to resolve the issue. We apologize for any inconvenience.

All Clear – Issues Affecting Blackboard Email Service Have Been Resolved

Post Date:
10/14/24 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/08/24 - 1:45 p.m. – 10/14/24 - 10:00 a.m.

Intermittent email service issues affecting Blackboard Learn are now resolved, and Blackboard is now operating normally.

All Clear – Issues Affecting Microsoft Outlook Have Been Resolved

Post Date:
10/11/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/10/24 - 2:20 p.m. – 10/11/24 - 10:00 a.m.

World-wide performance issues affecting Outlook on the web and/or the Outlook desktop client are now resolved, and services are now operating normally.

Microsoft Outlook Issues

Post Date:
10/10/24 - 2:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/10/24 - 2:20 p.m. –

Microsoft is currently experiencing world-wide performance issues within Outlook. During this time, you may experience intermittent issues with Outlook on the web and/or the Outlook desktop client. Microsoft is working to resolve the issue. We apologize for any inconvenience.

Blackboard Email Service Issues

Post Date:
10/08/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/08/24 - 1:45 p.m. –

Please be advised that Blackboard Learn (courses.miami.edu) is currently experiencing intermittent email service issues, which is preventing the delivery of announcements, submission receipts, and messages to an email account. Instructors are advised to post announcements directly in their courses. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

Salesforce Maintenance – Starting Saturday, October 12 at 1 a.m.

Post Date:
10/07/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
10/12/24 - 1:00 a.m. – 10/12/24 - 3:00 a.m

Please be advised that Salesforce will be undergoing scheduled maintenance starting Saturday, October 12 from 1-3 a.m. During this time, access may be intermittently unavailable.

Campus Access Control (CS Gold) Maintenance – Sunday, October 13 from 5-9 a.m.

Post Date:
10/07/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
10/13/24 - 5:00 a.m. – 10/13/24 - 9:00 a.m

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Sunday, October 13 from 5-9 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

 For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Network Firewall Maintenance - Monday, September 30 from 10-10:15 p.m.

Post Date:
09/30/24 - 6:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
09/30/24 - 10:00 p.m. – 09/30/24 - 10:15 p.m.

Please be advised that the University's network firewall will be undergoing maintenance on Monday, September 30 from 10-10:15 p.m. During this time, you may experience intermittent network service disruptions. We apologize for any inconvenience.

Network Firewall Maintenance (Coral Gables and UHealth Campuses) – Starting Friday, September 27 at 8 p.m.

Post Date:
09/20/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
09/27/24 - 8:00 p.m. – 09/28/24 - 1:00 a.m.

Please be advised that the University's network firewall at the Coral Gables and UHealth campuses will be undergoing maintenance starting Friday, September 27 at 8 p.m. through Saturday, September 28 at 1 a.m During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

Network Firewall Maintenance (UHealth Campus) – Starting Saturday, September 28 at 10 p.m.

Post Date:
09/20/24 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
09/28/24 - 10:00 p.m. – 09/29/24 - 4:00 a.m.

Please be advised that the University’s network firewall at the UHealth campus will be undergoing maintenance starting Saturday, September 28 at 10 p.m. through Sunday, September 29 at 4 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with virtual private network (VPN) access and/or communications with clinical systems/networks.

University of Miami Network Disruptions Issue

Post Date:
09/18/24 - 2:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/18/24 - 2:55 p.m. –

Please be advised there are reports of network disruptions throughout UM affecting connectivity and access to our wireless network, internet, and some systems. IT is actively working with our partner vendors to resolve the issue. An update will be sent once the problem is fixed. We apologize for any inconvenience.

Maintenance to Email Relay System Site (umrelay.miami.edu) – Tuesday, September 24 from 10-10:15 p.m.

Post Date:
09/17/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/24/24 - 10:00 p.m. – 09/24/24 - 10:15 p.m.

Please be advised that IT will be moving the email relay system site umrelay.miami.edu to new load-balancers—which are devices that distribute network traffic across the network to optimize performance, efficiency, and capacity—on Tuesday, September 24 from 10-10:15 p.m.

During the maintenance, you may continue accessing email via the Outlook app and site (outlook.miami.edu) or the Gmail app and site (gmail.miami.edu).

All Clear – AT&T Issues Affecting University VPN Service Have Been Resolved

Post Date:
09/16/24 - 4:35 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/16/24 - 9:00 a.m. – 09/16/24 - 4:35 p.m..

The global AT&T wireless and AT&T cable internet issues affecting the University's virtual private network (VPN) are now resolved, and services are now operating normally.

University of Miami HUB Issues

Post Date:
09/16/24 - 2:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/16/24 - 2:15 p.m. –

Please be advised that the University of Miami's HUB platform (hub.miami.edu) is currently experiencing issues. The HUB team is investigating the issue, and work is underway to resolve the issue as quickly as possible. We apologize for any inconvenience.

AT&T Issues Affecting University VPN Service

Post Date:
09/16/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/16/24 - 9:00 a.m. –

Please be advised that AT&T wireless and AT&T cable internet are experiencing global issues. At this time, there are reports of degradation of services for the University's virtual private network (VPN) due to this issue. AT&T is working to resolve the problem as quickly as possible. We apologize for any inconvenience.

Single Sign-On (SSO) Servers Maintenance – Wednesday, September 18 from 8-10 p.m.

Post Date:
09/14/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/18/24 - 8:00 p.m. – 09/18/24 - 10:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) servers will be undergoing maintenance on Wednesday, September 18 from 8-10 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

Five9 Application Maintenance (UOnline) – Sunday, September 15 from 1-5 a.m.

Post Date:
09/13/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/15/24 - 1:00 a.m. – 09/15/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, September 15 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

ACoRN Wireless Certificate Update – Thursday, September 19 at 8 p.m.

Post Date:
09/12/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/19/24 - 8:00 p.m. – 09/19/24 - 8:00 p.m.

Please be advised that the authentication certificate for the wireless Academic Collaboration and Research Network (ACoRN) will be updated on Thursday, September 19 at 8 p.m.

All Clear – Error When Accessing Microsoft Resources from AT&T Has Been Resolved

Post Date:
09/12/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/12/24 - 8:45 a.m. – 09/12/24 - 11:30 a.m.

The nation-wide issues when accessing Microsoft resources, including email and Teams, while using AT&T wireless and AT&T cable internet are now resolved, and services are now operating normally.

Error When Accessing Microsoft Resources from AT&T

Post Date:
09/12/24 - 8:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/12/24 - 8:45 a.m. –

Please be advised there are nation-wide reports of errors when accessing Microsoft resources, including email and Teams, while using AT&T wireless and AT&T cable internet. The IT team is investigating the issue, and an update will be sent when the problem is fixed.

CaneLink Maintenance – Starting Friday, September 13 at 8 p.m.

Post Date:
09/09/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/13/24 - 8:00 p.m. – 09/15/24 - 8:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Friday, September 13 at 8 p.m. through Sunday, September 15 at 8 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Single Sign-On (SSO) Servers Maintenance – Wednesday, September 11 from 8-10 p.m.

Post Date:
09/09/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/11/24 - 8:00 p.m. – 09/11/24 - 10:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) servers will be undergoing maintenance on Wednesday, September 11 from 8-10 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

Maintenance to caneid.miami.edu Site – Tuesday, September 10 from 9-9:15 p.m.

Post Date:
09/03/2024 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/10/24 – 9:00 p.m. – 09/10/24 - 9:15 p.m.

Please be advised that IT will be moving the site caneid.miami.edu to new load-balancers—which are devices that distribute network traffic across the network to optimize performance, efficiency, and capacity—on Tuesday, September 10 from 9-9:15 p.m. During this time, you may be unable to access this site. We apologize for any inconvenience.

Wireless Controllers Maintenance – Starting Wednesday, September 11

Post Date:
09/03/24 - 3:55 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
09/11/24 - 10:00 p.m. – 09/11/24 - 11:59 p.m.
09/12/24 - 10:00 p.m. – 09/12/24 - 11:59 p.m.
09/14/24 - 10:00 p.m. – 09/14/24 - 11:59 p.m.

Please be advised that IT will be performing maintenance on the wireless controllers—which allow wireless devices to connect to the network—at the UHealth/MSOM campus in a phased approach, as noted below. There is no expected downtime for the University's wireless networks.

CaneLink Maintenance – Saturday, September 7 from 6 a.m.-4 p.m.

Post Date:
09/03/24 - 3:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/07/24 - 6:00 a.m. – 09/07/24 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance on Saturday, September 7 from 6 a.m.-4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

Maintenance to Servers Hosting Various miami.edu Sites – Thursday, September 5 from 10-11 p.m.

Post Date:
09/03/2024 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/05/24 – 10:00 p.m. – 09/05/24 - 11:00 p.m.

Please be advised that server hosting maintenance will take place on Thursday, September 5 from 10-11 p.m. for various University of Miami sites. There is no expected downtime to the sites during this time.

Maintenance to mail.miami.edu and email.miami.edu Sites – Thursday, August 29 from 9-9:15 p.m.

Post Date:
08/26/2024 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/29/24 – 9:00 p.m. – 08/29/24 - 9:15 p.m.

Please be advised that IT will be moving the sites mail.miami.edu and email.miami.edu to new load-balancers—which are devices that distribute network traffic across the network to optimize performance, efficiency, and capacity—on Thursday, August 29 from 9-9:15 p.m. During this time, you may be unable to access these sites. We apologize for any inconvenience.

During the maintenance, you may continue accessing email via the Outlook app and site (outlook.miami.edu) or the Gmail app and site (gmail.miami.edu).

All Clear – Hyland OnBase UMiami System Issues Have Been Resolved

Post Date:
08/23/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/22/24 - 9:25 p.m. – 08/23/24 - 11:30 a.m.

Issues with Hyland OnBase UMiami have been resolved, and the system is now operating normally.

Hyland OnBase UMiami System Issues

Post Date:
08/22/24 - 9:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/22/24 - 9:25 p.m. –

Please be advised the Hyland OnBase UMiami site is currently unavailable. Work is underway with Hyland to resolve this issue as quickly as possible. We apologize for any inconvenience.

Domain Name System (DNS) Servers Upgrade – Thursday, August 22 from 8-10 p.m.

Post Date:
08/20/24 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/22/24 - 8:00 p.m. – 08/22/24 - 10:00 p.m.

Please be advised that IT will be conducting an upgrade to specific IT-related Domain Name System (DNS) servers on Thursday, August 22 from 8-10 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

All Clear – Issues Downloading Documents in Workday Have Been Resolved

Post Date:
08/19/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/19/24 - 12:01 p.m. – 08/19/24 - 1:00 p.m.

Issues with downloading documents in Workday have been resolved, and Workday is now operating normally.

Issues Downloading Documents in Workday

Post Date:
08/19/24 - 12:01 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/19/24 - 12:01 p.m.

Workday is currently experiencing global issues that may affect your ability to download documents. Workday is working to resolve this global issue as quickly as possible. We apologize for any inconvenience.

Salesforce Maintenance (Student Health) – Wednesday, August 21 from 5-5:30 p.m.

Post Date:
08/14/24 - 3:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/21/24 - 5:00 p.m. – 08/21/24 - 5:30 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, August 21 from 5:00 p.m. – 5:30 p.m. During this time, access may be intermittently unavailable.

Five9 Application Maintenance (UOnline) – Sunday, August 11 from 1-3 a.m.

Post Date:
08/08/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/11/24 - 1:00 a.m. – 08/11/24 - 3:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, August 11 from 1-3 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

All Clear – Microsoft Teams Issues Have Been Resolved

Post Date:
08/07/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/06/24 - 11:20 a.m. – 08/07/24 - 4:45 p.m.

Issues with Microsoft Teams have been resolved, and the application is now operating normally.

All Clear – TouchNet Issues Have Been Resolved

Post Date:
08/06/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/06/24 - 2:20 p.m. – 08/06/24 - 5:00 p.m.

Issues with TouchNet have been resolved, and the application is now operating normally.

TouchNet Issues

Post Date:
08/06/24 - 2:21 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/06/24 - 2:20 p.m.

Microsoft Teams Issues

Post Date:
08/06/24 - 11:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/06/24 - 11:20 a.m. -

Microsoft is currently experiencing world-wide performance issues within MS Teams (teams.microsoft.com). During this time, you may experience intermittent issues with MS Teams' chats, including images not rendering/displaying. Microsoft is working to resolve the issue. We apologize for any inconvenience.

Wireless Controllers Maintenance – Starting Tuesday, August 6

Post Date:
08/05/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
08/06/24 - 7:00 p.m. – 08/06/24 - 7:15 p.m.
08/07/24 - 7:00 p.m. – 08/07/24 - 7:15 p.m.
08/08/24 - 7:00 p.m. – 08/08/24 - 7:15 p.m.
08/10/24 - 7:00 p.m. – 08/10/24 - 7:15 p.m.

Please be advised that IT will be performing maintenance on the wireless controllers—which allow wireless devices to connect to the network—at the Coral Gables and Marine campuses in a phased approach, as noted below. There is no expected downtime for the University's wireless networks.

Annual UM Wireless and Wired Network Certificates Update – Starting Monday, August 5

Post Date:
8/1/24 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
8/5/24 - 8:00 p.m. – 8/5/24 - 8:15 p.m.
8/6/24 - 8:00 p.m. – 8/6/24 - 8:15 p.m.
8/7/24 - 10:00 p.m. – 8/7/24 - 10:15 p.m.
8/8/24 - 11:59 p.m. – 8/9/24 - 12:15 a.m.

All Clear – Qualtrics Issues Have Been Resolved

Post Date:
07/31/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 11:40 p.m. – 07/31/24 - 9:10 a.m.

Issues with Qualtrics have been resolved, and services are now operating normally.

Qualtrics Issues

Post Date:
07/30/24 - 11:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 11:40 p.m.–

The survey tool Qualtrics (umiami.qualtrics.com) is currently experiencing issues. During this time, access to Qualtrics may be intermittently unavailable. Work is underway to resolve the issue. We apologize for any inconvenience.

All Clear – EAB Navigate Issues Have Been Resolved

Post Date:
07/30/24 - 11:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 6:15 p.m. – 07/30/24 - 11:20 p.m.

Issues with EAB Navigate have been resolved, and services are now operating normally.

EAB Navigate Issues

Post Date:
07/30/24 - 6:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 6:15 p.m. –

EAB's student success tool Navigate (umiami.campus.eab.com) is currently experiencing issues. During this time, access to EAB Navigate may be intermittently unavailable. Work is underway to resolve the issue. We apologize for any inconvenience.

Adobe Marketo Engage Release – Starting Friday, July 26 at 8:15 p.m.

Post Date:
07/25/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/26/24 - 8:15 p.m. – 07/27/24 - 1:45 a.m.

Please be advised that the marketing automation software Adobe Marketo Engage will be releasing a new version starting Friday, July 26 at 8:15 p.m. through Saturday, July 27 at 1:45 a.m. There is no expected downtime to Adobe Marketo Engage services during this time.

All Clear – IT Systems Interruptions Have Been Resolved

Post Date:
07/20/24 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/19/24 - 2:10 a.m. – 07/20/24 - 9:20 a.m.

IT systems interruptions have been resolved, and all services are now operating normally.

IT Systems Interruptions

Post Date:
07/19/24 - 2:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/19/24 - 2:10 a.m. -

A global outage of the IT security technology CrowdStrike resulted in disruptions to systems around the world, including at the University of Miami. During this time, you may be unable to connect to services within the University of Miami network, including UChart. Work is underway to resolve the issue. We apologize for any inconvenience.

Listserv License Update – Wednesday, July 24 from 5-6:30 p.m.

Post Date:
7/18/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
7/24/24 - 5:00 p.m. – 7/24/24 - 6:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's license on Wednesday, July 24 from 5-6:30 p.m. There is no expected downtime to Listserv services during this time.

UMarketplace System Maintenance - Starting Friday, July 12 at 9 p.m.

Post Date:
07/12/24 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/12/24 - 9:00 p.m. – 07/14/24 - 11:59 p.m.

Please be advised that the supplier website for purchasing within Workday, UMarketplace, will be undergoing maintenance starting Friday, July 12 at 9 p.m. through Sunday, July 14 at 11:59 a.m. During this time, the UMarketplace will be unavailable. We apologize for the inconvenience.

Counseling Kiosk Website Front-End Migration - Monday, July 15 from 9-11 a.m.

Post Date:
07/10/24 - 9:55 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/15/24 - 9:00 a.m. – 07/15/24 - 11:00 a.m.

Please be advised that IT will be migrating the Counseling Kiosk website (counselingkiosk.sa.miami.edu) to a new network device that will improve the reliability of the site on Monday, July 15 from 9-11 a.m. During this time, you may experience interruptions in accessing the website.

EAB Navigate Maintenance - Wednesday, July 17 from 9-11 p.m.

Post Date:
07/10/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/17/24 - 9:00 p.m. – 07/17/24 - 11:00 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Wednesday, July 17 from 9-11 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

Various Site Configuration Migrations – Monday, July 15 from 9-11 a.m.

Post Date:
07/08/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/15/24 - 9:00 a.m. – 07/15/24 - 11:00 a.m.

Please be advised that IT will be migrating various University of Miami sites (miami.edu) to new technical configurations on Monday, July 15 from 9-11 a.m. During this time, access to the following sites may be intermittently unavailable:

UOnline Salesforce Instance Maintenance – Thursday, July 11 from 8:30-9 a.m.

Post Date:
07/03/24 - 3:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/11/24 - 8:30 a.m. – 07/11/24 - 9:00 a.m.

Please be advised that the UOnline Salesforce instance (uonline.my.salesforce.com) will be undergoing scheduled maintenance on Thursday, July 11 from 8:30-9 a.m. During this time, access to the UOnline Salesforce instance will be unavailable.

Boomi (Integration Platform) Maintenance - Starting Tuesday, July 9 through Wednesday, July 10

Post Date:
07/02/24 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/09/24 - 9:00 a.m. – 07/09/24 - 5:00 p.m.
07/10/24 - 9:00 a.m. – 07/10/24 - 5:00 p.m.

Please be advised that IT will be performing maintenance on the integration platform Boomi and Boomi Flow on Tuesday, July 9 from 9 a.m.-5 p.m. and Wednesday, July 10 from 9 a.m.-5 p.m. During this time, no downtime is expected.

EAB Navigate Maintenance - Wednesday, July 10 from 8-11 p.m.

Post Date:
07/02/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/10/24 - 8:00 p.m. – 07/10/24 - 11:00 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Wednesday, July 10 from 8-11 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

All Clear - Network Connectivity Issues Have Been Resolved

Post Date:
07/01/24 - 10:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/01/24 - 1:05 p.m. – 07/01/24 - 10:10 p.m.

Network connectivity issues have been resolved, and network services are now operating normally.

Network Connectivity Issues

Post Date:
07/01/24 - 1:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/01/24 - 1:05 p.m. -

We are currently experiencing network issues. During this time, you may be unable to connect to the virtual private network (VPN) and/or other services within the University of Miami network. Work is underway to resolve the issue. We apologize for any inconvenience.

All Clear - UM Websites Issues Have Been Resolved

Post Date:
06/28/24 - 5:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/24 - 4:30 p.m. – 06/28/24 - 5:10 p.m.

Issues with University of Miami sites (miami.edu) have been resolved, and services are now operating normally.

UM Websites Issues

Post Date:
06/28/24 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/24 - 4:30 p.m. -

Please be advised that various University of Miami sites (miami.edu) have reported system issues. At this time, you may experience intermittent issues when trying to access these sites. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

UService Upgrade – Friday, June 28 from 8-11:59 p.m.

Post Date:
06/28/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
06/28/24 - 8:00 p.m. – 06/28/24 - 11:59 p.m.

Please be advised that the IT service management system UService (ServiceNow) will be upgraded to the new Vancouver release on Friday, June 28 from 8-11:59 p.m. During this time, you may experience intermittent service disruptions when accessing UService. The upgrade to Vancouver includes minor updates and aims to improve overall functionality of the UService system.

All Clear - Adobe Acrobat Licensing Notice Issues Have Been Resolved

Post Date:
06/28/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/24 - 9:50 a.m. – 06/28/24 - 3:00 p.m.

Issues with Adobe Acrobat displaying a license expiration notice have been resolved, and services are now operating normally.

Adobe Acrobat Licensing Notice Issues

Post Date:
06/28/24 - 9:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/24 - 9:50 a.m. –

Listserv License Update – Wednesday, June 26 from 5-6:30 p.m.

Post Date:
6/24/24 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
6/26/24 - 5:00 p.m. – 6/26/24 - 6:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's license on Wednesday, June 26 from 5-6:30 p.m. There is no expected downtime to Listserv services during this time.

VMware Clusters Maintenance – Starting Wednesday, June 26 through Friday, June 28

Post Date:
06/24/24 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/26/24 - 8:00 p.m. – 06/27/24 - 3:00 a.m.
06/27/24 - 8:00 p.m. – 06/28/24 - 12:01 a.m.

Please be advised that IT will perform maintenance on various VMware clusters starting Wednesday, June 26 through Friday, June 28. (Details below.) This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

Five9 Application Maintenance (UOnline) – Sunday, June 23 from 1-5 a.m.

Post Date:
06/18/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/23/24 - 1:00 a.m. – 06/23/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, June 23 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

Salesforce Maintenance – Starting Saturday, June 15 at 1 a.m.

Post Date:
06/12/24 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/15/24 - 1:00 a.m. – 06/15/24 -3:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance starting Saturday, June 15 from 1-3 a.m. During this time, access may be intermittently unavailable.

Network Firewall Maintenance (Coral Gables and UHealth Campuses) – Starting Friday, June 7 at 8 p.m.

Post Date:
06/07/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
06/07/24 - 8:00 p.m. – 06/07/24 -11:30 p.m.

Please be advised that the University’s network firewall at the Coral Gables and UHealth campuses will be undergoing maintenance starting Friday, June 7 from 8-11:30 p.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

Network Firewall Maintenance (UHealth Campus) – Starting Saturday, June 8 at 8 p.m.

Post Date:
06/07/24 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
06/08/24 - 8:00 p.m. – 06/09/24 - 4:30 a.m.

Please be advised that the University’s network firewall at the UHealth campus will be undergoing maintenance starting Saturday, June 8 at 8 p.m. through Sunday, June 9 at 4:30 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with virtual private network (VPN) access and/or communications with clinical systems/networks.

Five9 Application Maintenance (UOnline) – Sunday, June 2 from 1-5 a.m.

Post Date:
05/29/24 - 9:20 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/02/24 - 1:00 a.m. – 06/02/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, June 2 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

CaneLink Maintenance – Starting Saturday, June 1 at 9 p.m.

Post Date:
05/29/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/01/24 - 9:00 p.m. – 06/02/24 - 5:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, June 1 at 9 p.m. through Sunday, June 2 at 5 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

VMware Clusters Maintenance – Starting Thursday, May 30 through Wednesday, June 5

Post Date:
05/29/24 - 8:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/30/24 - 8:00 p.m. – 05/31/24 - 12:01 a.m.
05/31/24 - 8:00 p.m. – 06/01/24 - 12:01 a.m.
06/03/24 - 8:00 p.m. – 06/04/24 - 2:00 a.m.
06/04/24 - 8:00 p.m. – 06/05/24 - 2:00 a.m.

Please be advised that IT will perform maintenance on various VMware clusters starting Thursday, May 30 through Wednesday, June 5. (Details below.) This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

Blackboard Learn Attendance Tool Maintenance – Saturday, May 25 from 1-6 a.m.

Post Date:
05/22/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/25/24 - 1:00 a.m. – 05/25/24 - 6:00 a.m.

Please be advised that the attendance tool within Blackboard Learn (courses.miami.edu) will be undergoing planned maintenance on Saturday, May 25 from 1-6 a.m. During this time, you will have intermittent access to this tool, and some features will be unavailable. As an alternative, you may use Qwickly Attendance, which can be accessed here.

Email Domain Certificate Update – Tuesday, May 28 from 7-8 p.m.

Post Date:
05/22/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/28/24 - 7:00 p.m. – 05/28/24 - 8:00 p.m.

Please be advised that the email domain certificates for email.miami.edu and mail.miami.edu will be updated on Tuesday, May 28 from 7-8 p.m. There is no expected downtime to email services during this time.

Blackboard Learn Attendance Tool Maintenance – Saturday, May 18 from 1-6 a.m.

Post Date:
05/17/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/18/24 - 1:00 a.m. – 05/18/24 - 6:00 a.m.

Please be advised that the attendance tool within Blackboard Learn (courses.miami.edu) will be undergoing planned maintenance on Saturday, May 18 from 1-6 a.m. During this time, you will have intermittent access to this tool, and some features will be unavailable. As an alternative, you may use Qwickly Attendance, which can be accessed here.

Email SMTP Relay Maintenance – Wednesday, May 15 from 5-11 p.m.

Post Date:
05/15/24 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/15/24 - 5:00 p.m. – 05/15/24 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, May 15 from 5-11 p.m. There is no expected downtime to online email services during this time.

Five9 Application Maintenance (UOnline) – Sunday, May 19 from 1-5 a.m.

Post Date:
05/14/24 - 11:20 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/19/24 - 1:00 a.m. – 05/19/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, May 19 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

UOnline Salesforce Instance Maintenance – Sunday, May 19 from 3-3:20 a.m.

Post Date:
05/14/24 - 11:10 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/19/24 - 3:00 a.m. – 05/19/24 - 3:20 a.m.

Please be advised that the UOnline Salesforce instance (uonline.my.salesforce.com) will be undergoing scheduled maintenance on Sunday, May 19 from 3-3:20 a.m. During this time, access may be intermittently unavailable. The portals will be unavailable at this time as well.

CaneLink Maintenance – Starting Saturday, May 18 at 9 p.m.

Post Date:
05/13/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/18/24 - 9:00 p.m. – 05/19/24 - 5:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, May 18 at 9 p.m. through Sunday, May 19 at 5 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - Blackboard Email Service Issues Have Been Resolved

Post Date:
05/09/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/09/24 - 12:45 p.m. – 05/09/24 - 1:45 p.m.

Issues with Blackboard Learn (courses.miami.edu) email services have been resolved, and services are now operating normally.

For additional support, please contact the Learning Platforms team at 305-284-3949 or learningplatforms@miami.edu.

Blackboard Email Service Issues

Post Date:
05/09/24 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/09/24 - 12:45 p.m. –

Please be advised that Blackboard Learn (courses.miami.edu) is currently experiencing intermittent email service issues, which is preventing the delivery of announcements, submission receipts, and messages to an email account. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

TouchNet Maintenance – Friday, May 10 from 3-7 a.m.

Post Date:
05/08/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine, UHealth/MSOM

Severity:
Informational

Duration:
05/10/24 - 3:00 a.m. – 05/10/24 - 7:00 a.m.

Please be advised that the online store management system TouchNet will be undergoing planned system maintenance on Friday, May 10 from 3-7 a.m. During this time, access to TouchNet features will be unavailable. We apologize for any inconvenience.

All Clear - Kaltura MediaSpace Login Access Issues Have Been Resolved

Post Date:
05/06/24 - 10:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/06/24 - 9:45 a.m. - 05/06/24 - 10:35 a.m.

Issues with the cloud-based media management platform Kaltura MediaSpace (umiami.mediaspace.kaltura.com) have been resolved, and services are now operating normally. For additional support, please contact the Learning Platforms team at: learningplatforms@miami.edu.

Kaltura MediaSpace Login Access Issues

Post Date:
05/06/24 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/06/24 - 9:45 a.m. –

The University's cloud-based media management platform Kaltura MediaSpace (umiami.mediaspace.kaltura.com) is currently experiencing login access issues. During this time, you may be unable to sign in to Kaltura. Access to Kaltura media within Blackboard Learn (courses.miami.edu) is currently operating as intended, and faculty, staff, and students can access media through courses or via Tools. Kaltura is working to resolve the issue. We apologize for any inconvenience.

TouchNet Maintenance – Monday, May 6 from 3-7 a.m.

Post Date:
05/03/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, Marine, UHealth/MSOM

Severity:
Informational

Duration:
05/06/24 - 3:00 a.m. – 05/06/24 - 7:00 a.m.

Please be advised that the online store management system TouchNet will be undergoing planned system maintenance on Monday, May 6 from 3-7 a.m. During this time, access to TouchNet features may be intermittently unavailable within the following applications:

VMware Cluster Maintenance – Thursday, May 2 from 6-7 p.m.

Post Date:
04/30/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/02/24 - 6:00 p.m. – 05/02/24 - 7:00 p.m.

Please be advised that IT will perform planned maintenance on the NOTA VxRail cluster on Thursday, May 2 from 6-7 p.m. This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

Five9 Application Maintenance (UOnline) – Wednesday, May 1 from 1-5 a.m.

Post Date:
04/25/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/01/24 - 1:00 a.m. – 05/01/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Wednesday, May 1 from 1-5 a.m. During the maintenance window, all users will experience short call disconnects; however, they will reconnect automatically.

All Clear - Box Issues Have Been Resolved

Post Date:
04/22/24 - 10:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/22/24 - 9:15 p.m. - 04/22/24 - 10:15 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

Box Issues

Post Date:
04/22/24 - 9:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/22/24 - 9:15 p.m. –

The cloud storage and collaboration solution Box (box.miami.edu) is currently experiencing sporadic access issues. During this time, you may be unable to sign in to Box and/or access files within Box. Box is working to resolve the issue. We apologize for any inconvenience.

All Clear - Student Global Address List (GAL) Issues Have Been Resolved

Post Date:
04/19/24 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/17/24 - 2:00 p.m. – 04/19/24 - 3:30 p.m.

Issues with Student Global Address List (GAL) have been resolved, and services are now operating normally.

Student Global Address List (GAL) Issues

Post Date:
04/17/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/17/24 - 2:00 p.m. –

We are currently experiencing issues with the student global address list (GAL), which enables students to search for other student's email addresses within the organization. During this time, students may be unable to search the GAL. Work is underway to resolve the issue. We apologize for any inconvenience.

Five9 Application Maintenance (UOnline) – Sunday, April 21 from 1-3 a.m.

Post Date:
04/17/24 - 10:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/21/24 - 1:00 a.m. – 04/21/24 - 3:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, April 21 from 1-3 a.m. During the maintenance window, all users will experience short call disconnects; however, they will reconnect automatically.

Campus Access Control (CS Gold) Maintenance – Thursday, April 18 from 4-7 a.m.

Post Date:
04/15/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/18/24 - 4:00 a.m. – 04/18/24 - 7:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Thursday, April 18 from 4-7 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

Salesforce CRM Instance Maintenance – Sunday, April 21 from 4-4:30 a.m.

Post Date:
04/15/24 - 9:55 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/21/24 - 4:00 a.m. – 04/21/24 - 4:30 a.m.

Please be advised that the Salesforce CRM instance will be undergoing scheduled maintenance on Sunday, April 21 from 4-4:30 a.m. During this time, access may be intermittently unavailable. The portals will be unavailable at this time as well.

VMware Cluster Maintenance – Starting Wednesday, April 10 at 8 p.m.

Post Date:
04/10/24 - 10:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/10/24 - 8:00 p.m. – 04/11/24 - 12:00 a.m.

Please be advised that IT will perform maintenance on the VxRail Cluster 2 starting Wednesday, April 10 at 8 p.m. through Thursday, April 11 at 1 a.m. This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

All Clear - Wi-Fi Issues at the Coral Gables Campus Have Been Resolved

Post Date:
04/08/24 - 8:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/27/24 - 12:30 p.m. – 04/08/24 - 8:00 a.m.

Issues with Wi-Fi at the Coral Gables campus have been resolved, and services are now operating normally.

EAB Navigate Maintenance – Monday, April 8 from 9-10 p.m.

Post Date:
04/05/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/08/24 - 9:00 p.m. – 04/08/24 - 10:00 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Monday, April 8 from 9-10 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

Citrix Virtual Labs for the Academy Maintenance – Starting Tuesday, April 2 at 1 p.m.

Post Date:
04/02/24 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/02/24 - 1:00 p.m. – 04/03/24 - 11:59 p.m.

Please be advised that the Citrix Virtual Labs for the Academy will be undergoing maintenance starting Tuesday, April 2 at 1 p.m. through Wednesday, April 3 at 11:59 p.m. During this time, access to the Citrix Virtual Labs for the Academy will be unavailable. We apologize for any inconvenience.

Maestro Upgrade – Monday, April 1 from 9-10 p.m.

Post Date:
03/29/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/01/24 - 9:00 p.m. – 04/01/24 - 10:00 p.m.

Please be advised that the messaging application Maestro will be upgraded to the latest version on Monday, April 1 from 9-10 p.m. This upgrade aims to improve overall functionality of the Maestro system. No downtime is expected; however, please do not send or schedule messages to be sent via Maestro during the upgrade window.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

Email SMTP Relay Maintenance – Tuesday, April 2 from 5-10 p.m.

Post Date:
03/28/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/02/24 - 5:00 p.m. – 04/02/24 - 10:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Tuesday, April 2 from 5-10 p.m. There is no expected downtime to online email services during this time.

Wi-Fi Issues at the Coral Gables Campus

Post Date:
03/27/24 - 12:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
03/27/24 - 12:30 p.m. –

We are currently experiencing issues with Wi-Fi at the Coral Gables campus. During this time, you may be unable to connect to the internet while on campus. Work is underway to resolve the issue. We apologize for any inconvenience.

VMware Clusters Maintenance – Starting Wednesday, March 27 through Friday, March 29

Post Date:
03/26/24 - 5:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/27/24 - 8:00 p.m. – 03/28/24 - 1:00 a.m.
03/28/24 - 8:00 p.m. – 03/29/24 - 12:00 a.m.

Please be advised that IT will perform maintenance on various VMware clusters starting Wednesday, March 27 through Friday, March 29. (Details below.) This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

Single Sign-On (SSO) Maintenance – Tuesday, April 2 and Wednesday, April 3 from 9 p.m.-2 a.m.

Post Date:
03/25/24 - 10:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/02/24 - 9:00 p.m. – 04/03/24 - 2:00 a.m.
04/03/24 - 9:00 p.m. – 04/04/24 - 2:00 a.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Tuesday, April 2 and Wednesday, April 3 from 9 p.m.-2 a.m. You may experience intermittent outages connecting to SSO-enabled services and applications during this time, including: Workday, CaneLink, Box, OneDrive, Office 365, SharePoint, etc. We apologize for the inconvenience.

Salesforce Apps CA-Signed Certificate Renewal – Wednesday, April 3 from 5-6 p.m.

Post Date:
03/25/24 - 9:35 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
04/03/24 - 5:00 p.m. – 04/03/24 - 6:00 p.m.

Please be advised that the Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Wednesday, April 3 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Salesforce UOnline CA-Signed Certificate Renewal – Thursday, April 4 from 8-9 a.m.

Post Date:
03/25/24 - 9:35 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/04/24 - 8:00 a.m. – 04/04/24 - 9:00 a.m.

Please be advised that Salesforce UOnline instance will be undergoing planned system maintenance on Thursday, April 4 from 8-9 a.m. During this time, the instance will be unavailable.

Network Firewall Maintenance (UHealth Campus) – Starting Saturday, March 23 at 8 p.m.

Post Date:
03/22/24 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
03/23/24 - 8:00 p.m. – 03/24/24 - 4:00 a.m.

Please be advised that the University’s network firewall at the UHealth campus will be undergoing maintenance starting Saturday, March 23 at 8 p.m. through Sunday, March 24 at 4 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with virtual private network (VPN) access and/or communications with clinical systems/networks.

Network Firewall Maintenance (Coral Gables and UHealth Campuses) – Starting Friday, March 22 at 9 p.m.

Post Date:
03/22/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
03/22/24 - 9:00 p.m. – 03/23/24 - 3:00 a.m.

Please be advised that the University’s network firewall at the Coral Gables and UHealth campuses will be undergoing maintenance starting Friday, March 22 at 9 p.m. through Saturday, March 23 at 3 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

CanesGuest Maintenance – Starting Wednesday, March 20 at 10 p.m.

Post Date:
03/20/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/20/24 - 10:00 p.m. – 03/22/24 - 1:00 a.m.

Please be advised that the CanesGuest wireless network will be undergoing maintenance starting Wednesday, March 20 at 10 p.m. through Friday, March 22 at 1 a.m. During this time, you may experience network service disruption and/or be prompted with the CanesGuest splash page multiple times which you will need to click through to access the Internet.

eduroam Maintenance – Starting Wednesday, March 20 at 10 p.m.

Post Date:
03/20/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/20/24 - 10:00 p.m. – 03/22/24 - 1:00 a.m.

Please be advised that the eduroam network will be undergoing maintenance starting Wednesday, March 20 at 10 p.m. through Friday, March 22 at 1 a.m. During this time, you may experience some delays in authenticating with eduroam, either back to the University network (remote UM users) or while on campus (eduroam visitors).

CaneLink Maintenance – Starting Saturday, March 16 at 9 p.m.

Post Date:
03/11/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/16/24 - 9:00 p.m. – 03/17/24 - 5:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, March 16 at 9 p.m. through Sunday, March 17 at 5 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

All Clear - Box Issues Have Been Resolved

Post Date:
03/07/24 - 7:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/07/24 - 4:45 p.m. - 03/07/24 - 7:25 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

Box Issues

Post Date:
03/07/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/07/24 - 4:45 p.m. –

Password Management System Maintenance – Saturday, March 9 from 3-4 a.m.

Post Date:
03/07/24 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/09/24 - 3:00 a.m. – 03/09/24 - 4:00 a.m.

Due to scheduled maintenance, the University's password management system will be unavailable on Saturday, March 9 from 3-4 a.m. We apologize for any inconvenience. During the maintenance window, to change your password, please call the IT Service Desk:

All Clear - LinkedIn Learning Issues Have Been Resolved

Post Date:
03/06/24 - 5:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/06/24 - 4:40 p.m. – 03/06/24 - 5:25 p.m.

Issues with LinkedIn Learning have been resolved, and services are now operating normally.

LinkedIn Learning Issues

Post Date:
03/06/24 - 4:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/06/24 - 4:40 p.m. -

Please be advised LinkedIn Learning is experiencing issues that may affect access to LinkedIn courses via Blackboard, ULearn, and/or the LinkedIn Learning site. We are working with LinkedIn to resolve the issues. We apologize for the inconvenience.

Email SMTP Relay Maintenance – Starting Monday, March 11 at 5 p.m.

Post Date:
03/05/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/11/24 - 5:00 p.m. - 03/11/24 - 8:00 p.m.
03/13/24 - 5:00 p.m. – 03/13/24 - 8:00 p.m.
03/19/24 - 5:00 p.m. – 03/19/24 - 8:00 p.m.
03/21/24 - 5:00 p.m. – 03/21/24 - 8:00 p.m.
03/25/24 - 5:00 p.m. – 03/25/24 - 8:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on various dates, starting Monday, March 11 through Monday, March 25, from 5-8 p.m. (Details below.) There is no expected downtime to online email services during this time.

Cognates Search Engine Maintenance – Friday, March 1 from 4-6:30 p.m.

Post Date:
03/01/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/01/24 - 4:00 p.m. – 03/01/24 - 6:30 p.m.

Please be advised that the Cognates Search Engine (cognates.miami.edu) will be undergoing maintenance on Friday, March 1 from 4-6:30 p.m. During this time, access to the Cognates Search Engine will be intermittently unavailable.

'Cane Card System Upgrade (CS Gold) – Friday, March 8-Sunday, March 10, 2024

Post Date:
02/29/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
03/08/24 - 8:00 p.m. – 03/10/24 - 8:00 p.m.

Please be advised that the University's 'Cane Card system (CS Gold) at the Coral Gables and Marine campuses will undergo an upgrade to improve stability, minimize downtime, and support future functionality starting Friday, March 8 at 8 p.m. through Sunday, March 10 at 8 p.m.

'Cane Card access to all buildings and student housing across campus will remain operational while the upgrade is taking place. In addition, meal plans at on-campus dining locations will continue to be accessible.

However, for those on campus during this time, some services may be unavailable:

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

Five9 Application Maintenance (UOnline) – Friday, March 8 and Sunday, March 10 at 10 p.m.

Post Date:
02/28/24 - 3:50 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/08/24 - 10:00 p.m. – 03/08/24 - 10:30 p.m.
03/10/24 - 10:00 p.m. – 03/10/24 - 10:30 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, March 8 and Sunday, March 10 at 10 p.m. for approximately 30 minutes. During the maintenance window, Five9 agents may experience short call disconnects; however, they will reconnect automatically.

All Clear - Widespread Cellular Outage Across the U.S. Have Been Resolved

Post Date:
02/22/24 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/22/24 - 7:50 a.m. – 02/22/24 - 4:30 p.m.

Widespread cellular network outages affecting major service providers have been resolved, and there are no longer issues receiving multi-factor authentication (MFA) passcodes via SMS text.

Widespread Cellular Outage Across the U.S. – Affecting AT&T, Verizon, and T-Mobile Users

Post Date:
02/22/24 - 7:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/22/24 - 7:50 a.m. -

Please be advised that phone users across the U.S. are experiencing widespread cellular network outages affecting major service providers, including AT&T, Verizon, and T-Mobile. IT is monitoring this developing situation, and recommends using Wi-Fi calling on cell phones in the meantime.

Due to the nation-wide outage, users may experience issues receiving a multi-factor authentication (MFA) passcode via SMS text. In order to receive the MFA code, please ensure that you are connected to a Wi-Fi network. If you are on campus, and your device is not set up to a join a wireless network, please join CanesGuest.

If you need assistance setting up your mobile device for Wi-Fi calling, please visit the Student Technology Help Desk located at 325 Ritcher Library on the Coral Gables campus.

EAB Navigate Maintenance – Saturday, February 24 from 9:30-10:30 p.m.

Post Date:
02/21/24 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/24/24 - 9:30 p.m. – 02/24/24 - 10:30 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Saturday, February 24 from 9:30-10:30 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

Email SMTP Relay Maintenance – Wednesday, February 21 at 5 p.m.

Post Date:
02/20/24 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/21/24 - 5:00 p.m. – 02/21/24 - 11:59 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, February 21 from 5-11:59 p.m. There is no expected downtime to online email services during this time.

Email SMTP Relay Maintenance – Wednesday, February 14 at 5 p.m.

Post Date:
02/14/24 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/14/24 - 5:00 p.m. – 02/14/24 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, February 14 from 5-11 p.m. There is no expected downtime to online email services during this time.

Kaltura Maintenance – Sunday, February 18 from 12:01 a.m.-3 p.m.

Post Date:
02/12/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/18/24 - 12:01 a.m. – 02/18/24 - 3:00 p.m.

Please be advised that the University's video streaming platform Kaltura will be undergoing scheduled maintenance on Sunday, February 18 from 12:01 a.m.-3 p.m. During this time, Kaltura users accessing media through MediaSpace (umiami.mediaspace.kaltura.com) or Blackboard (courses.miami.edu) may experience slow performance.

Salesforce Maintenance – Saturday, February 10 from 1-3 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/10/24 - 1:00 a.m. – 02/10/24 - 3:00 a.m.

Please be advised that Salesforce applications (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Saturday, February 10 from 1-3 a.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Workday Maintenance – Thursday, February 1 from 10-10:15 p.m.

Post Date:
01/27/24 - 7:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/01/24 - 10:00 p.m. – 02/01/24 - 10:15 p.m.

Please be advised that Workday will be undergoing planned maintenance on Thursday, February 1 from 10-10:15 p.m. During this time, you will not be able to log in to Workday. We apologize for any inconvenience.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
01/27/24 - 7:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/26/24 - 12:01 p.m. – 01/27/24 - 7:30 a.m.

Issues with Microsoft Teams have been resolved, and the application is now operating normally.

Microsoft Teams Issues

Post Date:
01/26/24 - 12:01 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/26/24 - 12:01 p.m. -

Microsoft is currently experiencing world-wide performance issues within MS Teams (teams.microsoft.com). During this time, you may experience intermittent issues with MS Teams' chats, including delayed delivery of chat messages and/or images not rendering/displaying. Microsoft is working to resolve the issue. We apologize for any inconvenience.

All Clear - Jackson Health Network Connection Issues Have Been Resolved

Post Date:
01/21/24 - 10:25 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
01/21/24 - 9:30 a.m. – 01/21/24 - 10:25 a.m.

Issues with Jackson Health's network have been resolved, and services are now operating normally.

Jackson Health Network Connection Issues

Post Date:
01/21/24 - 9:30 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
01/21/24 - 9:30 a.m.

Please be advised there are issues with Jackson Health's network connectivity that are affecting some UHealth/MSOM users. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

EAB Navigate Time-Sensitive Maintenance

Post Date:
01/19/24 - 8:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/19/24 - 8:30 p.m. – 01/20/24 - 11:59 p.m.

EAB's student success tool Navigate (umiami.campus.eab.com) is currently undergoing time-sensitive maintenance with expected completion on Saturday, January 20 at 11:59 p.m. During this time, access to EAB Navigate may be intermittently unavailable.

Campus Access Control (CS Gold) Firewall Maintenance – Wednesday, January 17 from 10-11 p.m.

Post Date:
01/10/24 - 1:15 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
01/17/24 - 10:00 p.m. – 01/17/24 - 11:00 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will be undergoing firewall maintenance on Wednesday, January 17 from 10-11 p.m. No downtime is expected during this time; however, if you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

Email SMTP Relay Maintenance – Wednesday, January 10 at 5 p.m.

Post Date:
01/10/24 - 1:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/10/24 - 5:00 p.m. – 01/10/24 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, January 10 from 5-11 p.m. There is no expected downtime to online email services during this time.

All Clear - Box Issues Have Been Resolved

Post Date:
01/09/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/09/24 - 2:30 p.m. - 01/09/24 - 4:00 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

Box Issues

Post Date:
01/09/24 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/09/24 - 2:30 p.m. –

The cloud storage and collaboration solution Box (box.miami.edu) is currently experiencing an outage. During this time, you may be unable to sign in, download, or upload files to Box. We are working with Box to resolve their issue as quickly as possible. We apologize for any inconvenience.

Campus Access Control (CS Gold) New Firewall – Wednesday, January 17 from 10-11 p.m.

Post Date:
01/09/24 - 2:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
01/17/24 - 10:00 p.m. – 01/17/24 - 11:00 p.m.

Please be advised that a new firewall will be added to the campus access control application, CS Gold, at the Coral Gables and Marine campuses on Wednesday, January 17 from 10-11 p.m. No downtime is expected during this time; however, if you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

Microsoft 365 Updates – Wednesday, January 10 from 5-5:30 p.m.

Post Date:
01/05/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/10/24 - 5:00 p.m. – 01/10/24 - 5:30 p.m.

Please be advised that Microsoft is switching from activity-based authentication timeout to idle-session timeout on Wednesday, January 10 from 5-5:30 p.m. No downtime is expected during this time.

UService Upgrade – Sunday, January 7 from 7-11:59 p.m.

Post Date:
01/01/24 - 5:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
01/07/24 - 7:00 p.m. – 01/07/24 - 11:59 p.m.

Please be advised that the IT service management system UService (ServiceNow) will be upgraded to the new Utah release on Sunday, January 7 from 7-11:59 p.m. During this time, you may experience intermittent service disruptions when accessing UService. The upgrade to Utah includes minor user interface updates, and aims to improve overall functionality of the UService system.

Cards

Experiencing issues with an IT service or product? Please notify the 24/7 IT Service Desk.

Potential Connectivity Issues to Applications Launched From Citrix.med and UCitrix - Wednesday, August 19 from 10-11:59 p.m.

All Clear - EAB Navigate Intermittent Access Issues Have Been Resolved

EAB Navigate Intermittent Access Issues

Hyland OnBase UMiami Maintenance - Sunday, August 23 from 2-7 a.m.

CaneLink Maintenance – Starting Saturday, August 22 at 12:01 a.m. (Midnight)

All Clear - Workday Issues Have Been Resolved

Workday Issues

All Clear - TouchNet Issues Have Been Resolved

TouchNet Issues

ACoRN Maintenance – Friday, August 14 from 8-11:59 p.m.

Cisco VoIP Urgent Maintenance - Starting Saturday, August 8 at 5 p.m.

Annual UM Wireless and Wired Network Certificates Update – Friday, August 7 from 9-11:59 p.m.

Navigate360 Maintenance - Starting Sunday, July 26 at 9 p.m.

Network Maintenance (Academy) - Starting Thursday, July 30 at 11 p.m.

CaneLink Maintenance - Starting Saturday, July 25 at 9 p.m.

Hyland OnBase UMiami Maintenance - Sunday, July 26 from 2-7 a.m.

Alertus Workstation Client Updates - Starting Monday, July 20 at 8 a.m.

HR System Maintenance: Kronos Timekeeping - Starting Wednesday, July 15 at 11:30 p.m.

All Clear - TouchNet Issues Have Been Resolved

TouchNet Issues

All Clear - CanesGuest Wireless Issues Have Been Resolved

CanesGuest Wireless Issues

Urgent Network Maintenance - Thursday, July 2 from 8-9 p.m.

Urgent Listserv Server Maintenance - Starting Wednesday, July 1 at 11 p.m.

Network Router and Firewall Maintenance – Starting Wednesday, July 8 at 10 p.m.

All Clear - Respondus LockDown Browser and Monitor Issues within Canvas and Blackboard Have Been Resolved

Respondus LockDown Browser and Monitor Issues within Canvas and Blackboard

Canvas Roll Call Attendance Tool Maintenance - Thursday, July 2 from 12:01-4 a.m.

Listserve License Update - Tuesday, June 23 from 10-11 p.m.

Optical Network Maintenance (Enterprise) - Starting Wednesday, July 1 at 10 p.m.

All Clear - AT&T Cellular Issues Have Been Resolved

AT&T Cellular Issues

All Clear - Adobe Acrobat PDF Editing Issues Have Been Resolved

All Clear - TouchNet Issues Have Been Resolved

Adobe Acrobat PDF Editing Issues

TouchNet Maintenance - Thursday, June 18 at 3 p.m.

Enterprise Network Router and Firewall Maintenance - Starting Thursday, June 25 at 10 p.m.

TouchNet Issues

Hyland OnBase UMiami Maintenance - Sunday, June 21 from 2-7 a.m.

All Clear - Widespread Microsoft 365 Copilot Issues Have Been Resolved

Widespread Microsoft 365 Copilot Issues

Salesforce Maintenance - Saturday, June 13 from 1:30-3 a.m.

TouchNet Maintenance - Friday, June 12 from 3-7 a.m.

Listserv Server Maintenance - Starting Wednesday, June 10 at 11 p.m.

All Clear - Qualtrics Issues Have Been Resolved

Qualtrics Issues

Salesforce Maintenance - Tuesday, June 9 from 5-6 p.m.

ULearn Maintenance - Wednesday, June 3 from 12:01-2 a.m.

Salesforce UOnline Maintenance - Saturday, June 6 from 1:30-3 a.m.

All Clear - Widespread Microsoft 365 Copilot Issues Have Been Resolved

Widespread Microsoft 365 Copilot Issues

All Clear - Microsoft 365 Copilot Issues Have Been Resolved

Microsoft 365 Copilot Issues

Kronos Maintenance - Starting Thursday, May 28 at 12:01 a.m.

CaneLink Maintenance - Starting Saturday, June 6 at 9 p.m.

Enterprise Network Router Maintenance - Starting Friday, May 29 at 10 p.m.

All Clear - Microsoft 365 Power BI Issues Have Been Resolved

Salesforce Non-Employee & Student Reimbursement Form Maintenance - Starting Friday, May 22 at 1 a.m.

Microsoft 365 Power BI Issues

Hyland OnBase UMiami Maintenance - Sunday, May 24 from 2-7 a.m.

Network Firewall Maintenances - Starting Thursday, May 14 at 9 p.m.

Network Firewall Maintenance - Starting Wednesday, May 13 at 10 p.m.

All Clear - Canvas Access Issues Have Been Resolved

CaneLink Maintenance - Starting Sunday, May 10 at 5 p.m.

TouchNet Maintenance - Friday, May 15 from 3-7 a.m.

Canvas Access Issues

Network Router Maintenance (Coral Gables Campus) - Tuesday, May 12 from 10-11:59 p.m.

Navigate360 Maintenance - Saturday, May 9 from 10-11 a.m.

Salesforce Maintenance (Apps) - Tuesday, May 5 from 5-6 p.m.

All Clear - Respondus Testing Tool Issues Have Been Resolved

All Clear - ACoRN Issues Have Been Resolved

ACoRN Issues

Respondus Testing Tool Issues (Affecting Canvas Only)

Profisee MDM System Maintenance - Thursday, April 30 from 7-11:30 p.m.

University Websites Maintenance - Tuesday, April 28 from 10-11 p.m.

Profisee MDM System Upgrade - Thursday, April 23 from 7-11:30 p.m.

Network Router Maintenance (Medical Campus) - Starting Friday, April 17 at 10 p.m.