Alerts

Experiencing issues with an IT service or product? Please notify the IT Service Desk at: help@miami.edu.

VxRail 2 VMware Cluster Maintenance – Starting Tuesday, September 26 at 10 p.m.

Post Date:
09/20/23 - 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/26/23 - 10:00 p.m. – 09/27/23 - 2:00 a.m.

Please be advised that IT will perform VMware cluster maintenance starting Tuesday, September 26 at 10 p.m. through Wednesday, September 27 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

File Server Maintenance – Thursday, September 21 from 10-11:59 p.m.

Post Date:
09/20/23 - 11:40 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/21/23 - 10:00 p.m. – 09/21/23 11:59 p.m.

Please be advised that file server maintenance will take place on Thursday, September 21 from 10-11:59 p.m. During this time, access to department's network file shares may be interrupted.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Starting Wednesday, September 20 at 5 p.m.

Post Date:
09/18/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/20/23 - 5:00 p.m. – 09/20/23 - 11:00 p.m. (IT01 and IT07)
09/21/23 - 5:00 p.m. – 09/21/23 11:00 p.m. (IT02 and IT05)

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, September 20 from 5-11 p.m. and Thursday, September 21 from 5-11 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

UM Culture Tools Maintenance – Thursday, September 21 starting at 10 a.m.

Post Date:
09/18/23 - 10:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/21/23 - 10:00 a.m. – 09/21/23- 11:00 a.m.
09/21/23 - 8:00 p.m. – 09/21/23 - 9:00 p.m.

Please be advised that UM Culture Tools (e.g., Thank a ‘Cane app) will be undergoing maintenance on Thursday, September 21 from 10-11 a.m. and again from 8-9 p.m. During this time, access to UM Culture Tools will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Microsoft Teams Image Display Issues Have Been Resolved

Post Date:
09/14/23 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/13/23 - 2:30 p.m. – 09/14/23 - 2:30 p.m.

Issues with images displaying within Microsoft Teams have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Microsoft Teams Image Display Issues

Post Date:
09/13/23 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/13/23 - 2:30 p.m. -

Please be advised that Microsoft is currently experiencing issues with images displaying within MS Teams (teams.microsoft.com). During this time, you may experience intermittent issues with images not rendering or displaying in MS Teams' chats. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Software Download Links Maintenance – Wednesday, September 13 from 5-9 p.m.

Post Date:
09/12/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/13/23 - 5:00 p.m. – 09/13/23- 9:00 p.m.

Please be advised that various Software download links will be undergoing planned maintenance on Wednesday, September 13 from 5-9 p.m. During this time, Software download links hosted by IT, e.g., starting with https://umidm.miami.edu/admin/Downloads, will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

CaneLink Maintenance - Starting Saturday, September 16 at 10 p.m.

Post Date:
09/11/23 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/16/23 - 10:00 p.m. – 09/17/23- 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, September 16 at 10 p.m. through Sunday, September 17 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Domain Controller Maintenance – Thursday, September 7 from 11-11:59 p.m.

Post Date:
09/05/23 - 1:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/07/23 - 11:00 p.m. – 09/07/23 - 11:59 p.m.

Please be advised that the domain controller CGCent19 will be undergoing planned maintenance on Thursday, September 7 from 11-11:59 p.m. During this time, authentication services at all University campuses will remain available.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

UM Culture Tools Maintenance – Wednesday, September 6 from 10-11 a.m.

Post Date:
08/28/23 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/06/23 - 10:00 a.m. – 09/06/23 - 11:00 a.m.

Please be advised that UM Culture Tools (e.g., Thank a ‘Cane app) will be undergoing maintenance on Wednesday, September 6 from 10-11 a.m. During this time, access to UM Culture Tools will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce CRM Maintenance – Tuesday, August 29 from 5-6 p.m.

Post Date:
08/28/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
08/29/23 - 5:00 p.m. – 08/29/23 - 6:00 p.m.

Please be advised that the Salesforce CRM org. (um.my.salesforce.com) will be undergoing planned maintenance on Tuesday, August 29 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications will be unavailable:

Experience Sites
Marketing Cloud

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Network Domain Controller Maintenance – Thursday, August 24 from 11-11:59 p.m.

Post Date:
08/22/23 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/24/23 - 11:00 p.m. – 08/24/23 - 11:59 p.m.

Please be advised that the network domain controller CGCent19 will be undergoing planned maintenance on Thursday, August 24 from 11-11:59 p.m. During this time, wireless network services at all University campuses will remain available.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - UHealth UService Issues Have Been Resolved

Post Date:
08/21/23 - 11:30 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
08/21/23 - 9:15 a.m. – 08/21/23 - 11:30 a.m.

Issues with UHealth's IT incident and service request system UService (ServiceNow) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce Applications Maintenance – Wednesday, August 30 from 5-6 p.m.

Post Date:
08/21/23 - 10:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/30/23 - 5:00 p.m. – 08/30/23 - 6:00 p.m.

Please be advised that the Salesforce Apps instance will be undergoing scheduled maintenance on Wednesday, August 30 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications will be unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

UHealth UService Issues

Post Date:
08/21/23 - 9:15 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
08/21/23 - 9:15 a.m. –

Please be advised UHealth's IT incident and service request system UService (ServiceNow) is currently experiencing issues. During this time, you may be unable to access UHealth's UService portal. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Box Issues Have Been Resolved

Post Date:
08/16/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/16/23 - 12:40 p.m. – 08/16/23 - 2:00 p.m.

Issues with Box (box.miami.edu) have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Box Issues

Post Date:
08/16/23 - 12:40 p.m. -

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/16/23 - 12:40 p.m. -

Please be advised that the University is currently experiencing issues with Box (box.miami.edu). During this time, you may be unable to sign in, download, or upload files to Box. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Listserv Issues Have Been Resolved

Post Date:
08/15/23 - 7:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/15/23 - 5:10 p.m. – 08/15/23 - 7:15 p.m.

Issues with the mailing list management application Listserv have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Listserv Issues

Post Date:
08/15/23 - 5:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/15/23 - 5:10 p.m. –

Please be advised that the University is currently experiencing issues with the mailing list management application Listserv (listserv.miami.edu). During this time, you may encounter intermittent error messages while using the Listserv website and email delivery through Listserv may be delayed or interrupted. We are working to resolve this issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

NOTA VxRail VMware Cluster Maintenance – Starting Wednesday, August 16 at 10 p.m.

Post Date:
08/15/23 - 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/16/23 - 10:00 p.m. – 08/17/23 - 2:00 a.m.

Please be advised that IT will perform VMware maintenance on NOTA VxRail cluster starting Wednesday, August 15 at 10 p.m. through Thursday, August 17 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Starting Monday, August 14 at 6 p.m.

Post Date:
08/14/23 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/14/23 - 6:00 p.m. – 08/14/23 - 11:00 p.m.
08/15/23 - 6:00 p.m. – 08/15/23 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Monday, August 14 from 6-11 p.m. and Tuesday, August 15 from 6-11 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce Applications Maintenance – Sunday, August 20 from 3-3:30 a.m.

Post Date:
08/14/23 - 9:30 a.m.

Affected Campus(es):
Coral Gables,UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/20/23 - 3:00 a.m. – 08/20/23 - 3:30 a.m.

Please be advised that the Salesforce Applications (Apps instance) will be undergoing scheduled maintenance on Sunday, August 20 from 3-3:30 a.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

SecureCanes Wireless and UM Wired Networks Certificate Update – Starting Thursday, August 10 at 10 p.m.

Post Date:
08/10/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/23 - 10:00 p.m. – 8/11/23 - 10:15 p.m.

UMIT will be updating the SecureCanes wireless and UM wired networks connection certificate. There is no expected downtime for the SecureCanes wireless and/or UM wired networks.

The update will take place in a phased approach:

UHealth/MSOM and Marine campuses: Thursday, August 10 at 10 p.m.
Coral Gables campus, including The Lennar Foundation Medical Center: Friday, August 11 at 10 p.m.

After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to the SecureCanes wireless or UM wired networks. Please review the documentation for accepting the new network certificate.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

UMiamiWireless and UM Wired Networks Certificate Update – Starting Thursday, August 10 at 10 p.m.

Post Date:
08/10/23 - 11:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/23 - 10:00 p.m. – 8/11/23 - 10:15 p.m.

UMIT will be updating the UMiamiWireless wireless and UM wired networks connection certificate. There is no expected downtime for the UMiamiWireless wireless and/or UM wired networks.

The update will take place in a phased approach:

UHealth/MSOM and Marine campuses: Thursday, August 10 at 10 p.m.
Coral Gables campus, including The Lennar Foundation Medical Center: Friday, August 11 at 10 p.m.

After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to the UMiamiWireless wireless or UM wired networks. Please review the documentation for accepting the new network certificate.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Networks Upgrade at Coral Gables Campus – Starting Wednesday, August 9 at 9:30 p.m.

Post Date:
08/09/23 - 3:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/09/23 - 9:30 p.m. – 08/10/23 - 1:30 a.m.

Please be advised that wireless networks at various academic buildings on the Coral Gables campus will be undergoing a planned upgrade starting Wednesday, August 9 at 9:30 p.m. through Thursday, August 10 at 1:30 a.m. During this time, wireless network services in academic buildings may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Qwickly Tools (within Blackboard) Maintenance – Saturday, August 12 from 9 a.m.-4 p.m.

Post Date:
08/09/23 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/12/23 - 9:00 a.m. – 08/12/23 - 4:00 p.m.

Please be advised that Qwickly Tools used for attendance and course management by course instructors and students within Blackboard Learn—including Qwickly Attendance and Qwickly Course Tools—will be undergoing planned maintenance on Saturday, August 12 from 9 a.m.-4 p.m. During this time, you may have intermittent access to these tools, and some features will be unavailable.

If you have any questions or concerns, please contact the Learning Platforms team at 305-284-3949 or learningplatforms@miami.edu.

Ungar VxRail VMware Cluster #2 Maintenance – Starting Monday, August 14 at 10 p.m.

Post Date:
08/08/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/14/23 - 10:00 p.m. – 08/15/23 - 2:00 a.m.

Please be advised that IT will perform VMware maintenance on Ungar VxRail cluster #2 starting Monday, August 14 at 10 p.m., through Tuesday, August 15 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Ungar VxRail VMware Cluster #1 Maintenance – Starting Thursday, August 10 at 10 p.m.

Post Date:
08/08/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/10/23 - 10:00 p.m. – 08/11/23 - 4:00 a.m.

Please be advised that IT will perform VMware maintenance on Ungar VxRail cluster #1 starting Thursday, August 10 at 10 p.m., through Friday, August 11 at 4 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

NOTA VxRail VMware Cluster Maintenance – Starting Wednesday, August 9 at 10 p.m.

Post Date:
08/08/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/09/23 - 10:00 p.m. – 08/10/23 - 2:00 a.m.

Please be advised that IT will perform VMware maintenance on NOTA VxRail cluster starting Wednesday, August 9 at 10 p.m., through Thursday, August 10 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Boomi Forms Issues Have Been Resolved

Post Date:
08/07/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/07/23 - 9:00 a.m. – 08/07/23 - 10:45 a.m.

Issues with the online form application Boomi have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Boomi Forms Issues

Post Date:
08/07/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/07/23 - 9:00 a.m. –

Please be advised that the University is currently experiencing issues with the online form application Boomi. At this time, you may be unable to access the following online Boomi Flow forms:

Athletic Eligibility
Cane Card
Certification of Enrollment
Florida Prepaid Authorization
Loan Deferment
Readmission
Retro Enrollment
Social Security Update
Student Refund Check Cancellation
Student Refund Check Pickup
Veteran Affairs

Qualtrics, Microsoft Forms, and/or online website native HTML forms are not affected.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

CaneNet Wireless Network Certificate Update – Saturday, August 5 at 8 p.m.

Post Date:
08/04/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/05/23 - 8:00 p.m. – 08/05/23 - 8:15 p.m.

Please be advised that UMIT will be updating the CaneNet Wireless network connection certificate on Saturday, August 5 at 8 p.m. There is no expected downtime for the CaneNet Wireless network.

After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to the CaneNet Wireless network. Please review the documentation for accepting the new network certificate.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

VMware Network Maintenance – Thursday, August 3 from 10-11 p.m.

Post Date:
08/02/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/03/23 - 10:00 p.m. – 08/03/23 - 11:00 p.m.

Please be advised that IT will perform VMware network maintenance on Thursday, August 3 from 10-11 p.m. During the maintenance, new network switches will be connected to existing ones in preparation to migrate storage. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

VMware Cluster Maintenance - Starting Friday, August 4 at 10 p.m.

Post Date:
08/02/23 - 11:20 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/04/23 - 10:00 p.m. – 08/05/23 - 5:00 a.m.

Please be advised that IT will perform VMware cluster maintenance starting Friday, August 4 at 10 p.m. through Saturday, August 5 at 5 a.m. During the maintenance, IT will apply software updates to enhance the Nutanix VMware cluster's performance and address vulnerabilities. During the maintenance, no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Eduroam Network Certificate Update – Tuesday, August 1 at 8 p.m.

Post Date:
07/31/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/01/23 - 8:00 p.m. – 08/01/23 - 8:15 p.m.

Please be advised that UMIT will be updating the eduroam network connection certificate on Tuesday, August 2 at 8 p.m. There is no expected downtime for the eduroam network.

After the update, if you are off-campus and using the eduroam network, you may receive a prompt to accept a new authentication certificate. (You will only be asked to accept this authentication prompt once per device.) Click here to see what the new prompt will look like.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Five9 Application Maintenance (UOnline) – Friday, August 4 and Sunday, August 6 at 10 p.m.

Post Date:
07/31/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/04/23 - 10:00 p.m. – 08/04/23 - 10:30 p.m.
08/06/23 - 10:00 p.m. – 08/06/23 - 10:30 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, August 4 and Sunday, August 6 at 10 p.m. for approximately 30 minutes. During the maintenance window, Five9 agents may experience short call disconnects; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

UPrint Maintenance – Starting Monday, August 7 at 10 p.m.

Post Date:
07/31/23 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/07/23 - 10:00 p.m. – 08/08/23 - 3:00 a.m.

Due to scheduled maintenance, the on-campus printing system UPrint (miami.edu/uprint) will be unavailable starting Monday, August 7 at 10 p.m. through Tuesday, August 8 at 3 a.m.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Controller Upgrade at Lakeside Village – Monday, July 31 from 6:30-11 a.m.

Post Date:
07/27/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/31/23 - 6:30 a.m. – 07/31/23 - 11:00 a.m.

Please be advised that wireless networks will be undergoing a planned upgrade at Lakeside Village on Monday, July 31 from 6:30-11 a.m. During this time, wireless network services at Lakeside Village may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Controller Upgrade at Watsco Center – Wednesday, July 26 from 9-11:59 p.m.

Post Date:
07/26/23 - 4:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/26/23 - 9:00 p.m. – 07/26/23 - 11:59 p.m.

Please be advised that wireless networks will be undergoing a planned upgrade in the Watsco Center on Wednesday, July 26 from 9-11:59 p.m. During this time, wireless network services at the Watsco Center may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Networks Firewall Update – Starting Friday, July 28 at 9 p.m.

Post Date:
07/26/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/28/23 - 9:00 p.m. – 07/29/23 - 2:00 a.m.

In efforts to continually improve wireless connectivity, IT will be updating the University's student/guest wireless networks firewall starting Friday, July 28 at 9 p.m. through Saturday, July 29 at 2 a.m. During this time, you may experience intermittent connectivity issues with the CaneNet_Wireless, CanesGuest, CaneGames, and eduroam wireless networks. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Starting Wednesday, July 19 at 6 p.m.

Post Date:
07/13/23 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/19/23 - 6:00 p.m. – 07/19/23 - 11:00 p.m.
07/20/23 - 6:00 p.m. – 07/20/23 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, July 19 from 6-11 p.m. and Thursday, July 20 from 6-11 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Power Restored at the UHealth Walgreens Clinic in Sunset

Post Date:
07/13/23 - 4:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/13/23 - 3:25 p.m. – 07/13/23 - 4:15 p.m.

Power has been restored at the UHealth Walgreens clinic in Sunset.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Power Outage Affecting UHealth Walgreens Clinic in Sunset

Post Date:
07/13/23 - 3:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/13/23 - 3:25 p.m. –

Please be advised there is a power outage at the UHealth Walgreens clinic in Sunset. The IT team and FPL are working to resolve the issue. We apologize for this inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Controllers Upgrade at Cox Science, Cox Annex, and Storer Auditorium – Starting Thursday, July 13 at 9:30 p.m.

Post Date:
07/12/23 - 1:25 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/13/23 - 9:30 p.m. – 07/14/23 - 12:30 a.m.

Please be advised that the wireless controllers in the Cox Science, Cox Annex and Storer Auditorium buildings on the Coral Gables campus will be undergoing a planned upgrade starting Thursday, July 13 at 9:30 p.m. through Friday, July 14 at 12:30 a.m. During this time, wireless network services in these buildings may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Controllers Upgrade at University Village (UV) and Eaton – Thursday, July 13 from 5:30-7 p.m.

Post Date:
07/12/23 - 1:20 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/13/23 - 5:30 p.m. – 07/13/23 - 7:00 p.m.

Please be advised that the wireless controllers in the University Village (UV) and Eaton buildings on the Coral Gables campus will be undergoing a planned upgrade on Thursday, July 13 from 5:30-7 p.m. During this time, wireless network services in these buildings may experience a brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Kronos Application Issues Have Been Resolved

Post Date:
07/12/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/12/23 - 10:15 a.m. – 07/12/23 - 11:00 a.m.

Kronos application issues have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Kronos Application Issues

Post Date:
07/12/23 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/12/23 - 10:15 a.m. –

Due to a Salesforce service outage, the University is currently experiencing issues with the Kronos application. At this time, Salesforce access within the following University area is being impacted: Kronos Time Punches. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

BI Reports Data Server Upgrade – Starting Wednesday, July 12 at 8 a.m.

Post Date:
07/11/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/12/22 - 8:00 a.m. – 07/16/22 - 8:30 a.m.

Please be advised that the BI Reports site (reports.miami.edu) will be undergoing planned maintenance starting Wednesday, July 12 at 8 a.m. through Monday, July 16 at 8:30 a.m. During this time, access to the site will be available, but data updated after Tuesday, July 11 will not be refreshed until the upgrade is complete. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Campus Access Control (CS Gold) Maintenance – Thursday, July 20 from 8-11:59 p.m.

Post Date:
07/11/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
07/20/23 - 8:00 p.m. – 07/20/23 - 11:59 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Thursday, July 20 from 8-11:59 p.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the maintenance window)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Single Sign-On (SSO) Maintenance – Sunday, July 16 from 8-9 p.m.

Post Date:
07/10/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/16/23 - 8:00 p.m. – 07/16/23 - 9:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Sunday, July 16 from 8-9 p.m. During this time, you may experience intermittent outages logging in with your CaneID to SSO-enabled services and applications, including: CaneLink, Workday, Box, Office 365, etc.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Email Relay Issues Have Been Resolved

Post Date:
06/29/23 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/23 - 4:40 p.m. – 06/29/23 - 1:30 p.m.

Issues with email relay services have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email Relay Issues

Post Date:
06/28/23 - 4:40 p.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/23 - 4:40 p.m. –

Please be advised that the University is currently experiencing issues with email relay services. During this time, third-party University applications (e.g., UChart, Boomi Integrations) may experience issues attempting to send emails. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Controller Upgrade at Marine Campus – Starting Friday, June 30 at 9:30 p.m.

Post Date:
06/28/23 - 1:00 p.m.

Affected Campus(es):
Marine

Severity:
Informational

Duration:
06/30/23 - 9:30 p.m. – 07/01/23 - 1:30 a.m.

Please be advised that the wireless controllers at the Marine campus will be undergoing a planned upgrade starting Friday, June 30 at 9:30 p.m. through Saturday, July 1 at 1:30 a.m. During this time, wireless network services at the Marine campus may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
06/28/23 - 11:05 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/23 - 8:25 a.m. – 06/28/23 - 11:05 a.m.

Issues with the Microsoft Teams web application (teams.microsoft.com) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Microsoft Teams Issues

Post Date:
06/28/23 - 8:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/23 - 8:25 a.m. -

Please be advised that Microsoft is currently experiencing issues with MS Teams (teams.microsoft.com). During this time, you may be unable to access MS Teams via your web browser. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Outlook Web App Issues Have Been Resolved

Post Date:
06/27/23 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/27/23 - 9:50 a.m. – 06/27/23 - 4:45 p.m.

Issues with the Microsoft Outlook web application (email.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Listserv License Update – Wednesday, June 28 from 11-11:30 p.m.

Post Date:
6/27/23 - 2:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
6/28/23 - 11:00 p.m. – 6/28/23 - 11:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's license on Wednesday, June 28 from 11-11:30 p.m. There is no expected downtime to Listserv services during this time.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Outlook Web App Issues

Post Date:
06/27/23 - 9:50 a.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/27/23 - 9:50 a.m. –

Please be advised that Microsoft is currently experiencing issues with Outlook on the web (email.miami.edu). During this time, you may be unable to access Outlook's web client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Student Health Salesforce Application Maintenance – Saturday, July 1 from 10-10:30 p.m.

Post Date:
6/26/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
7/1/23 - 10:00 p.m. – 7/1/23 - 10:30 p.m.

Please be advised that the Salesforce application for Student Health will be undergoing scheduled maintenance on Saturday, July 1 from 10-10:30 p.m. During this time, access may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Outlook Web App Issues Have Been Resolved

Post Date:
06/25/23 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/25/23 - 8:00 a.m. – 06/25/23 - 11:15 a.m.

Issues with Microsoft Outlook web application (email.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Outlook Web App Issues

Post Date:
06/25/23 - 8:00 a.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/25/23 - 8:00 a.m. –

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Starting Monday, June 26 at 5 p.m.

Post Date:
06/23/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/26/23 - 5:00 p.m. – 06/27/23 - 1:00 p.m. (IT01 and IT07)

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance from Monday, June 26 at 5 p.m. through Tuesday, June 27 at 1 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Microsoft Teams Issues

Post Date:
06/23/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/23/23 - 11:00 a.m. -

Please be advised that Microsoft is currently experiencing issues with MS Teams (teams.microsoft.com). During this time, you may experience issues with the MS Teams application and it's functionalities. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Wednesday, June 21 from 5-6 p.m.

Post Date:
06/20/23 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/21/23 - 5:00 p.m. – 06/21/23 - 6:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, June 21 from 5-6 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

smtptls.cgcent.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Starting Thursday, June 22 at 5 p.m.

Post Date:
06/20/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/22/23 - 5:00 p.m. – 06/23/23 - 1:00 p.m.
06/26/23 - 5:00 p.m. – 06/27/23 - 1:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance starting Thursday, June 22 at 5 p.m. through Friday, June 23 at 1 p.m., and Monday, June 26 at 5 p.m. through Tuesday, June 27 at 1 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Outlook Web App Issues Have Been Resolved

Post Date:
06/20/23 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/17/23 - 10:15 a.m. – 06/20/23 - 10:30 a.m.

Issues with Microsoft Outlook have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Outlook Web App Issues

Post Date:
06/17/23 - 10:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/17/23 - 10:15 a.m. –

Please be advised that Microsoft is currently experiencing issues with the search feature on Outlook on the web. During this time, you may be unable to view search results content within Outlook's web client, as well as shared archive mailbox searched results. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

CaneLink Maintenance - Sunday, June 25 from 3-9 a.m.

Post Date:
06/16/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/25/23 - 3:00 p.m. – 06/25/23 - 9:00 a.m.

Please be advised that CaneLink will be undergoing planned maintenance on Sunday, June 25 from 3-9 a.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Wireless Controller Upgrade at Coral Gables Campus – Starting Thursday, June 15 at 8:30 p.m.

Post Date:
06/14/23 - 3:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/15/23 - 8:30 p.m. – 06/16/23 - 1:30 a.m. (Academic Buildings)
06/20/23 - 9:30 p.m. – 06/21/23 - 1:00 a.m. (Watsco Center)

Please be advised that the wireless controllers will be undergoing a planned upgrade in various academic buildings at the Coral Gables campus starting Thursday, June 15 at 8:30 p.m. through Friday, June 16 at 1:30 a.m., and in the Watsco Center starting Tuesday, June 20 at 9:30 p.m. through Wednesday, June 21 at 1 a.m. During this time, wireless network services at the Coral Gables campus may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Campus Access Control (CS Gold) Upgrade – Tuesday, June 20 from 3:30-7 a.m.

Post Date:
06/12/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
06/20/23 - 3:30 a.m. – 06/20/23 - 7:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Tuesday, June 20 from 3:30-7 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - UM Websites Issues Have Been Resolved

Post Date:
06/12/23 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/12/23 - 11:00 a.m. – 06/12/23 - 5:00 p.m.

Workday (workday.miami.edu) and other University of Miami sites (miami.edu) system issues have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

UM Websites Issues

Post Date:
06/12/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/12/23 - 11:00 a.m. -

Please be advised that Workday (workday.miami.edu) and other University of Miami sites (miami.edu) have reported system issues . At this time, you may experience intermittent issues when trying to access these sites. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Outlook Application Issues Have Been Resolved

Post Date:
06/07/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/06/23 - 12:30 p.m. – 06/07/23 - 10:00 a.m.

Issues with Microsoft Outlook have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Outlook Application Issues

Post Date:
06/06/23 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/06/23 - 12:30 p.m. –

Please be advised that Microsoft is currently experiencing issues with Outlook. During this time, you may be unable to view/send email messages, manage calendars, and perform several other actions within Outlook's desktop and/or web client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Outlook Application Issues Have Been Resolved

Post Date:
06/06/23 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/05/23 - 11:40 a.m. – 06/06/23 - 9:20 a.m.

Issues with Microsoft Outlook have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Outlook Application Issues

Post Date:
06/05/23 - 11:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/05/23 - 11:40 a.m. –

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce Applications Maintenance – Starting Saturday, June 10 at 1 a.m.

Post Date:
06/05/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables,UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/10/23 - 1:00 a.m. – 06/10/23 - 12:00 p.m.

Please be advised that Salesforce applications (umiami-apps.my.salesforce.com), UOnline, and Student Health instances will be undergoing planned system maintenance on Saturday, June 10 from 1 a.m. to 2 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form
'CC Submit a Case form
OHGA International Activity Form
'CC Kiosk form
OLA Registration Site
Online Scheduling Site
SUMO Scheduler

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

CaneLink Maintenance - Starting Saturday, June 3 at 9 p.m.

Post Date:
05/30/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/03/23 - 8:00 p.m. – 06/04/23 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting on Saturday, June 3 at 9 p.m. through Sunday, June 4 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Hyland OnBase UMiami System Issues Have Been Resolved

Post Date:
05/24/23 - 12:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/24/23 - 11:00 a.m. – 05/24/23 - 12:05 p.m.

Issues with Hyland OnBase UMiami have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Hyland OnBase UMiami System Issues

Post Date:
05/24/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/24/23 - 11:00 a.m. –

Please be advised that the University is currently experiencing issues with Hyland OnBase UMiami. At this time, you may experience intermittent system lagging when trying to access OnBase. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Internet Firewall Upgrade – Starting Thursday, May 25 at 10 p.m.

Post Date:
05/24/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/25/23 - 10:00 p.m. – 05/26/23 - 2:00 a.m.

Please be advised that the University of Miami's Internet firewall will undergo a system upgrade starting Thursday, May 25 at 10 p.m. through Friday, May 26 at 2 a.m. During this time, wired/wireless networks may experience intermittent Internet connectivity issues communicating to external web sites and resources. Campus-wide connectivity to internal resources will not be affected.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Kronos Server Maintenance - Tuesday, May 23 from 6-10 p.m.

Post Date:
05/23/23 - 5:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/23/23 - 6:00 p.m. – 05/23/23 - 10:00 p.m.

Please be advised that the Kronos time punch servers will be undergoing maintenance on Tuesday, May 23 from 6-10 p.m. There is no expected downtime to Kronos services during this time.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Duo Multi-Factor Authentication (MFA) SMS Text Passcode Delivery Issues Have Been Resolved

Post Date:
05/18/23 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/18/23 - 2:40 p.m. – 05/18/23 - 3:30 p.m.

Issues with Duo Multi-Factor Authentication (MFA) have been resolved, and the service is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Duo Multi-Factor Authentication (MFA) SMS Text Passcode Delivery Issues

Post Date:
05/18/23 - 2:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/18/23 - 2:40 p.m. –

Please be advised that Duo has reported issues with Duo Multi-Factor Authentication (MFA). During this time, you may experience issues with SMS text passcode delivery to some cell phone carriers, most prominently AT&T. To authenticate via Duo MFA at this time, please use the Duo mobile app (available via Google Play or App Store) to generate a passcode.

1) At the CaneID login screen, enter your University of Miami credentials and click Sign In.
2) The Duo authentication screen appears, requesting a passcode.
3) Launch the Duo mobile app on your device (smartphone, tablet, smartwatch, etc.) and click Show to reveal the 6-digit passcode that will be needed to gain access.
4) Type the passcode in the passcode field and click Log In.

Note: Passcodes via the Duo mobile app are only good for one use. Once a passcode has been used to authenticate, it is expired and cannot be used again. Refresh the passcode on the Duo mobile app to obtain a new one.

Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Firewall Upgrade – Friday, May 19 from 10-11:59 p.m.

Post Date:
05/17/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/19/23 - 10:00 p.m. – 05/19/23 - 11:59 p.m.

Please be advised that the University of Miami's perimeter firewall will undergo a system upgrade on Friday, May 19 from 10-11:59 p.m. During this time, wired/wireless networks may experience a 15-minute outage between 10-10:30 p.m. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Wednesday, May 17 and Thursday, May 18 at 6 p.m.

Post Date:
05/16/23 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/17/23 - 6:00 p.m. – 05/17/23 - 8:00 p.m.
05/18/23 - 6:00 p.m. – 05/18/23 - 8:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, May 17 and Thursday, May 18 at 6 p.m. for approximately 2 hours. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

CaneLink Maintenance - Starting Saturday, May 20 at 8 p.m.

Post Date:
05/15/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/20/23 - 8:00 p.m. – 05/21/23 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting on Saturday, May 20 at 8 p.m. through Sunday, May 21 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Firewall Upgrade – Friday, May 12 from 10-11:59 p.m.

Post Date:
05/09/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/12/23 - 10:00 p.m. – 05/12/23 - 11:59 p.m.

Please be advised that the University of Miami's firewall will undergo a system upgrade on Friday, May 12 from 10-11:59 p.m. During this time, wired and wireless networks may experience intermittent outages. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

ULearn Maintenance – Thursday, April 27

Post Date:
04/26/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/27/23 - 12:01 a.m. – 04/27/23 - 11:59 p.m.

Please be advised that the learning platform ULearn (ulearn.miami.edu) will be undergoing maintenance on Thursday, April 27, 2023. ULearn will be unavailable on April 27. We apologize for the inconvenience.

After the maintenance window, there will be no change to what ULearn users see and/or do within ULearn. Progress for online training will not be impacted, and learners will be able to resume training once maintenance is complete.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Firewall Upgrade – Wednesday, April 26 from 8-11:59 p.m.

Post Date:
04/25/23 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/26/23 - 8:00 p.m. – 04/26/23 - 11:59 p.m.

Please be advised that the University of Miami's enterprise firewall will undergo a system upgrade on Wednesday, April 26 from 8-11:59 p.m. There is no expected downtime to services during this time.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Microsoft 365 Web App Issues Have Been Resolved

Post Date:
04/21/23 - 11:59 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/20/23 - 11:45 a.m. – 04/21/23 - 11:59 p.m.

Issues with Microsoft 365 web apps have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Microsoft 365 Web App Issues

Post Date:
04/20/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/20/23 - 11:45 a.m. –

Please be advised that the University is currently experiencing issues with Microsoft 365 web applications. During this time, access to Microsoft 365 web apps may be intermittently unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce CRM Self-Signed Certificate Renewal – Friday, April 21 from 5-6 p.m.

Post Date:
03/17/23 - 12:10 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/21/23 - 5:00 p.m. – 04/21/23 - 6:00 p.m.

Please be advised that Salesforce CRM Self-Signed (umiami-apps.my.salesforce.com) instance will be undergoing planned system maintenance on Friday, April 21 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Experience Sites
Marketing Cloud

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Hyland OnBase UMiami Maintenance – Sunday, April 23 from 2-7 a.m.

Post Date:
04/17/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/23/23 - 2:00 a.m. - 04/23/23 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, April 23 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Starting Thursday, April 13 at 5 p.m.

Post Date:
04/13/23 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/13/23 - 5:00 p.m. – 04/14/23 - 1:00 a.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance starting Thursday, April 13 at 5 p.m. through Friday, April 14 at 1 a.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
04/05/23 - 9:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/05/23 - 2:25 p.m. – 04/05/23 - 9:55 p.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Workday Issues

Post Date:
04/05/23 - 2:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/05/23 - 2:25 p.m. -

Please be advised that Workday has reported issues with the Workday system (workday.miami.edu). At this time, you may experience intermittent system lagging when trying to access Workday. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Student and Guest Wireless Network Issues Have Been Resolved

Post Date:
03/21/23 - 6:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/21/23 - 6:00 p.m. – 03/21/23 - 6:30 p.m.

Issues with the student and guest wireless networks have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Due to a network firewall issue, the following wireless networks are being affected: CanesNet_Wireless, CanesGames, CanesGuest, and eduroam. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Five9 Application Maintenance (UOnline) – Friday, March 24 and Sunday, March 26 at 10 p.m.

Post Date:
03/21/23 - 8:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/24/23 - 10:00 p.m. – 03/24/23 - 10:15 p.m.
03/26/23 - 10:00 p.m. – 03/26/23 - 10:15 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, March 24 and Sunday, March 26 at 10 p.m. for approximately 15 minutes. During the maintenance window, Five9 agents may experience two short disconnects after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Email SMTP Relay and Listserv Issues Have Been Resolved

Post Date:
03/19/23 - 4:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/23 - 12:30 p.m. – 03/19/23 - 4:05 p.m.

Issues with email STMP relay services and Listserv have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay and Listserv Issues

Post Date:
03/19/23 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/19/23 - 12:30 p.m. -

Please be advised that the University is currently experiencing issues with email services, including the SMTP relay services listed below and mail delivery via Listserv.

During this time, those using these SMTP relay services may experience lagging in email delivery/sending. Note: This issue is not affecting email delivery/sending for those that use Office 365.

smtp.cgcent.miami.edu
smtp.med.miami.edu
relay.cgcent.miami.edu

In addition, email delivery through Listserv may be delayed or interrupted at this time.

We are working to resolve this issue, and we apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email Routing Maintenance – Wednesday, March 22 and Thursday, March 23 from 6-11 p.m.

Post Date:
03/17/23 - 2:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/22/23 - 6:00 p.m. – 03/22/23 - 11:00 p.m.
03/23/23 - 6:00 p.m. – 03/23/23 - 11:00 p.m.

Please be advised that the following University of Miami email domains will be undergoing email routing maintenance on Wednesday, March 22 and Thursday, March 23 from 6-11 p.m. There is no expected downtime to email services during this time.

exchange.ir.miami.edu
uhealth.miami.edu
wasp.bio.miami.edu
newssun.med.miami.edu
eng.miami.edu
phyvax.physics.miami.edu
arc.miami.edu
rsmas.miami.edu
physics.miami.edu
umail.miami.edu
mail.as.miami.edu
bio.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

CaneLink Maintenance - Starting Saturday, March 18 at 10 p.m.

Post Date:
03/08/23 - 11:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/18/23 - 10:00 p.m. – 03/19/23 - 10:00 a.m.

Please be advised that CaneLink will be undergoing planned maintenance starting on Saturday, March 18 at 10 p.m. through Sunday, March 19 at 10 a.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Five9 Application Maintenance (UOnline) – Friday, March 10 and Sunday, March 12 at 10 p.m.

Post Date:
03/08/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/10/23 - 10:00 p.m. – 03/10/23 - 10:15 p.m.
03/12/23 - 10:00 p.m. – 03/12/23 - 10:15 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, March 10 and Sunday, March 12 at 10 p.m. for approximately 15 minutes. During the maintenance window, Five9 agents may experience two short disconnects after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Wednesday, March 8 from 6-9 p.m.

Post Date:
03/06/23 - 7:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/08/23 - 6:00 p.m. – 03/08/23 - 9:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, March 8 from 6-9 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Profisee MDM System Maintenance – Monday, March 6 from 5-7 p.m.

Post Date:
03/03/23 - 3:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/06/23 - 5:00 p.m. – 03/06/23 - 7:00 p.m.

Please be advised that the University's identity management system Profisee MDM (mdm.miami.edu/mdm) will be undergoing maintenance on Monday, March 6 from 5-7 p.m. During this time, the Profisee MDM web portal will not be available, and you will not be able to create new accounts via the CaneID Self-Service system. Password services will not be affected.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
02/27/23 - 5:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/27/23 - 5:00 p.m. – 02/27/23 - 5:45 p.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Workday Issues

Post Date:
02/27/23 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/27/23 - 5:00 p.m. -

Please be advised that Workday has reported issues with the Workday system (workday.miami.edu). At this time, you may be unable to arrive at the Workday login page. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce Apps CA-Signed Certificate Renewal – Wednesday, March 8 from 5-6 p.m.

Post Date:
02/27/23 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
03/08/23 - 5:00 p.m. – 03/08/23 - 6:00 p.m.

Please be advised that Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Wednesday, March 8 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID
View Kronos Time Punches
FRS/FDM Conversion Tool
FRS Sub-Object/FDM Conversion Tool
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce UOnline CA-Signed Certificate Renewal – Wednesday, March 8 from 8-9 a.m.

Post Date:
02/27/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
03/08/23 - 8:00 a.m. – 03/08/23 - 9:00 a.m.

Please be advised that Salesforce UOnline instance will be undergoing planned system maintenance on Wednesday, March 8 from 8-9 a.m. During this time, the instance will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Marketing Cloud Application Maintenance (Salesforce) – Saturday, March 4 from 12-4 p.m.

Post Date:
02/23/23 - 1:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/04/23 - 12:00 p.m. – 03/04/23 - 4:00 p.m.

Please be advised that the Marketing Cloud application will be undergoing scheduled maintenance on Saturday, March 4 from 12-4 p.m. During this time, Marketing Cloud users will continue to be able to login and system functionality will not be impacted.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Marketo Application Maintenance (UOnline) – Wednesday, February 22 from 3-11 p.m.

Post Date:
02/22/23 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
02/22/23 - 3:00 p.m. – 02/22/23 - 11:00 p.m.

Please be advised that the Marketo application for UOnline will be undergoing scheduled maintenance on Wednesday, February 22 from 3-11 p.m. During this time, Marketo users may experience slow performance.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce Maintenance – Tuesday, February 14 from 1-2:05 a.m.

Post Date:
02/13/23 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/14/23 - 1:00 a.m. – 02/14/23 - 2:05 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Tuesday, February 14 from 1-2:05 a.m. During this time, access to Salesforce may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

CaneLink Maintenance – Starting Friday, February 17 at 8 p.m.

Post Date:
02/13/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/17/23 - 8:00 p.m. – 02/19/23 - 8:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Friday, February 17 at 8 p.m. through Sunday, February 19 at 8 p.m. During this time, you will not be able to log in to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Outlook and Email Delivery Delay Issues Have Been Resolved

Post Date:
02/07/23 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/07/23 - 7:20 a.m. – 02/07/23 - 12:30 p.m.

Issues with Microsoft Outlook and email delivery have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Outlook Issues and Email Delivery Delay

Post Date:
02/07/23 - 7:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/07/23 - 7:20 a.m. –

Please be advised that Microsoft is currently experiencing issues with Outlook and email delivery is delayed. During this time, you may be unable to view email messages within Outlook's desktop and/or web client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce Maintenance – Saturday, February 11 from 1-2:05 a.m.

Post Date:
02/03/23 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/11/23 - 1:00 a.m. – 02/11/23 - 2:05 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Saturday, February 11 from 1-2:05 a.m. During this time, access to Salesforce may be intermittentently unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Firewall Upgrade – Starting Friday, February 3 at 8 p.m.

Post Date:
02/02/23 - 10:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/03/23 - 8:00 p.m. – 02/05/23 - 11:59 p.m.

Please be advised that the University of Miami's enterprise firewall will undergo a system upgrade starting Friday, February 3 at 8 p.m. through Sunday, February 5 at 11:59 p.m. There is no expected downtime to services during this time.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Salesforce Application Maintenance – Sunday, February 5 from 3-3:30 a.m.

Post Date:
01/30/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
02/05/23 - 3:00 a.m. – 02/05/23 - 3:30 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Sunday, February 5 from 3-3:30 a.m. During this time, access to the Experience Sites Salesforce application will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - Kaltura Loading Issues Have Been Resolved

Post Date:
01/23/23 - 12:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/23/23 - 10:45 a.m. – 01/23/23 - 12:55 p.m.

Issues with the University's video streaming platform Kaltura (umiami.mediaspace.kaltura.com) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Kaltura Loading Issues

Post Date:
01/23/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/23/23 - 10:45 a.m. –

Please be advised that the University's video streaming platform Kaltura (umiami.mediaspace.kaltura.com) is currently experiencing issues. During this time, you may experience intermittent load issues accessing Kaltura via MediaSpace and/or Blackboard's My Media (courses.miami.edu). Work is underway to resolve this as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Email SMTP Relay Maintenance – Wednesday, January 18 and Thursday, January 19 from 6-11 p.m.

Post Date:
01/11/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/18/23 - 6:00 p.m. – 01/18/23 - 11:00 p.m.
01/19/23 - 6:00 p.m. – 01/19/23 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, January 18 and Thursday, January 19 from 6-11 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Identity Management System Update – Starting Friday, January 6 at 5 p.m.

Post Date:
01/05/23 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/06/23 - 5:00 p.m. – 01/08/23 - 11:59 p.m.

Please be advised that the University of Miami's identity management system will be updated starting Friday, January 6 at 5 p.m. through Sunday, January 8 at 11:59 p.m. There is no expected downtime to identity services during this time; however, the creation of new users may be intermittently delayed.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

All Clear - HVAC Cooling Issue at Ungar Data Center Has Been Resolved

Post Date:
01/03/22 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/02/23 - 5:20 p.m. – 01/03/22 - 9:15 a.m.

An HVAC cooling issue has been resolved at the University's on-site data center, Ungar, and affected access to various University applications has been restored.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

HVAC Cooling Issue at Ungar Data Center

Post Date:
01/02/23 - 5:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/02/23 - 5:20 p.m. –

Due to an HVAC cooling issue, access to applications hosted at the University's on-site data center, Ungar, may be affected. At this time, you may experience intermittent issues connecting to various University applications. UMIT and Facilities are working to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk – Coral Gables/Marine: 305-284-6565 or help@miami.edu; UHealth/MSOM: 305-243-5999 or help@med.miami.edu.

Firewall Upgrade – Tuesday, December 27 from 8-11:59 p.m.

Post Date:
12/22/22 - 4:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/27/22 - 8:00 p.m. – 12/27/22 - 11:59 p.m.

Please be advised that the University of Miami's enterprise firewall will undergo a system upgrade on Tuesday, December 27 from 8-11:59 p.m. There is no expected downtime to services during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Dynamic Forms UMiami Maintenance – Sunday, December 25 from 5-7 a.m.

Post Date:
12/21/22 - 9:30 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/25/22 - 5:00 a.m. - 12/25/22 - 7:00 a.m.

Please be advised that Dynamic Forms UMiami will be undergoing scheduled maintenance on Sunday, December 25 from 5-7 a.m. During this time, access to Dynamic Forms may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

External DNS Maintenance – Tuesday, December 20 from 8-10 p.m.

Post Date:
12/20/22 - 12:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/20/22 - 8:00 p.m. – 12/20/22 - 10:00 p.m.

Please be advised that the University of Miami will be adding new Domain Name System (DNS) servers to our external DNS server list on Tuesday, December 20 from 8-10 p.m. There is no expected downtime to services during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Firewall Upgrade – Sunday, December 18 from 8-10 p.m.

Post Date:
12/15/22 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/18/22 - 8:00 p.m. – 12/18/22 - 10:00 p.m.

Please be advised that the University of Miami's enterprise firewall will undergo a system upgrade on Sunday, December 18 from 8-10 p.m. There is no expected downtime to services during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Maintenance – Tuesday, December 20 from 9-9:30 p.m.

Post Date:
12/13/22 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/20/22 - 9:00 p.m. – 12/20/22 - 9:30 p.m.

Please be advised that the University of Miami's audio and video conferencing tool Zoom will be undergoing maintenance on Tuesday, December 20 from 9-9:30 p.m. No downtime is expected; however, you may experience intermittent Zoom connection issues during the maintenance window.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Student Health Salesforce Application Maintenance – Saturday, December 17 from 10-10:30 p.m.

Post Date:
12/12/22 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
12/17/22 - 10:00 p.m. – 12/17/22 - 10:30 p.m.

Please be advised that the Salesforce application for Student Health will be undergoing scheduled maintenance on Saturday, December 17 from 10-10:30 p.m. During this time, access may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

Listserv Maintenance - Wednesday, December 14 from 10-11 p.m.

Post Date:
12/12/22 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/14/22 - 10:00 p.m. – 12/14/22 - 11:00 p.m.

Please be advised that the mailing list management application Listserv (listserv.miami.edu) will be undergoing maintenance on Wednesday, December 14 from 10-10:30 p.m. No downtime is expected, but we recommend you do not send messages via Listserv during this time as they may not distribute successfully.

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

Email Routing Maintenance – Tuesday, December 20 from 5-10 p.m.

Post Date:
12/08/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/20/22 - 5:00 p.m. – 12/20/22 - 10:00 p.m.

Please be advised that the following University of Miami email domains will be undergoing email routing maintenance on Tuesday, December 20 from 5-10 p.m. There is no expected downtime to email services during this time.

med.miami.edu
miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

All Clear - Campus Dining Control App (CBORD Get) Issues Have Been Resolved

Post Date:
12/07/22 - 2:45 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/07/22 - 11:15 a.m. – 12/07/22 - 2:45 p.m.

Issues with CBORD Get have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

Campus Dining Control App (CBORD Get) Issues

Post Date:
12/07/22 - 11:15 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Warning

Duration:
12/07/22 - 11:15 a.m. -

Please be advised that the University is currently experiencing issues with the campus dining control application, CBORD Get, at the Coral Gables and Marine campuses. During this time, you may receive an error when adding dining funds or viewing balances. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
12/06/22 - 12:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/06/22 - 11:20 a.m. – 12/06/22 - 12:55 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

CaneLink Issues

Post Date:
12/06/22 - 11:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
12/06/22 - 11:20 a.m. -

Please be advised that the University is currently experiencing issues with the CaneLink (canelink.miami.edu) system. At this time, you may experience intermittent slow response times within CaneLink. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, December 10 from 2-10 a.m.

Post Date:
12/06/22 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/10/22 - 2:00 a.m. – 12/10/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, December 10 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at 305-284-6565 or help@miami.edu.

Email Routing Maintenance – Thursday, December 8 from 5-10 p.m.

Post Date:
12/05/22 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/08/22 - 5:00 p.m. – 12/08/22 - 10:00 p.m.

Please be advised that the following University of Miami email domains will be undergoing email routing maintenance on Thursday, December 8 from 5-10 p.m. There is no expected downtime to email services during this time.

cstars.miami.edu
earth.miami.edu
umiami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UOnline Salesforce Application Maintenance – Saturday, December 3 from 10-10:30 p.m.

Post Date:
11/30/22 - 11:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
12/03/22 - 10:00 p.m. – 12/03/22 - 10:30 p.m.

Please be advised that the Salesforce application for UOnline will be undergoing scheduled maintenance on Saturday, December 3 from 10-10:30 p.m. During this time, access to UOnline may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, December 3 at 8 p.m.

Post Date:
11/29/22 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/03/22 - 8:00 p.m. – 12/04/22 - 4:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, December 3 at 8 p.m. through Sunday, December 4 at 4 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Routing Maintenance – Thursday, December 1 from 5-10 p.m.

Post Date:
11/22/22 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/01/22 - 5:00 p.m. – 12/01/22 - 10:00 p.m.

Please be advised that the following University of Miami email domains will be undergoing email routing maintenance on Thursday, December 1 from 5-10 p.m. There is no expected downtime to email services during this time.

math.miami.edu
mbs.miami.edu
bus.miami.edu
law.miami.edu
students.law.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Saturday, November 26 from 5-9 a.m.

Post Date:
11/21/22 - 10:45 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
11/26/22 - 5:00 a.m. – 11/26/22 - 9:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a database upgrade on Saturday, November 26 from 5-9 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you experience any technical issues, or if you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase UMiami Maintenance – Sunday, November 20 from 2-6 a.m.

Post Date:
11/17/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
11/20/22 - 2:00 a.m. - 11/20/22 - 6:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, November 20 from 2-6 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

TouchNet UCommerce Maintenance – Friday, November 18 from 3-7 a.m.

Post Date:
11/16/22 - 11:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/18/22 - 3:00 a.m. – 11/18/22 - 7:00 a.m.

Please be advised that the online marketplace and payment portal TouchNet UCommerce will be undergoing maintenance on Friday, November 18 from 3-7 a.m. During this time, payments via Touchnet UCommerce and access to TouchNet UCommerce will be unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Routing Maintenance – Thursday, November 17 from 5-10 p.m.

Post Date:
11/15/22 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/17/22 - 5:00 p.m. – 11/17/22 - 10:00 p.m.

Please be advised that the following University of Miami email domains will be undergoing email routing maintenance on Thursday, November 17 from 5-10 p.m. There is no expected downtime to email services during this time.

exchange.ir.miami.edu
uhealth.miami.edu
wasp.bio.miami.edu
newssun.med.miami.edu
eng.miami.edu
phyvax.physics.miami.edu
arc.miami.edu
rsmas.miami.edu
physics.miami.edu
umail.miami.edu
mail.as.miami.edu
bio.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, November 19 from 2-10 a.m.

Post Date:
11/14/22 - 10:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/19/22 - 2:00 a.m. – 11/19/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, November 19 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
11/07/22 - 11:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/07/22 - 9:10 a.m. – 11/07/22 - 11:40 a.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Issues

Post Date:
11/07/22 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/07/22 - 9:10 a.m. -

Please be advised that Workday has reported issues with the Workday system (workday.miami.edu). At this time, you may experience intermittent slow response times within Workday. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

ULearn Upgrade – Friday, November 4 from 8:30-10:30 p.m.

Post Date:
11/03/22 - 3:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/04/22 - 8:30 p.m. – 11/04/22 - 10:30 p.m.

Please be advised that the learning platform ULearn will undergo a software upgrade on Friday, November 4 from 8:30-10:30 p.m. During this time, access to ULearn will be unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Issue Accessing Outlook Application

Post Date:
11/03/22 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/03/22 - 10:00 a.m. –

Please be advised that the University is currently experiencing issues with accessing Outlook via the desktop and mobile applications. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UService Upgrade – Wednesday, November 9 from 1-5 a.m.

Post Date:
11/2/22 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/9/22 - 1:00 a.m. – 11/9/22 - 5:00 a.m.

Please be advised that the IT service management system UService (ServiceNow) will be upgraded to the new Tokyo release on Wednesday, November 9 from 1-5 a.m. During this time, you may experience intermittent service disruptions when accessing UService. This upgrade includes minor user interface updates and aims to improve overall functionality of the UService system.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Thursday, October 20 and Friday, October 21 from 6-11 p.m.

Post Date:
10/18/22 - 5:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/20/22 - 6:00 p.m. – 10/20/22 - 11:00 p.m.
10/21/22 - 6:00 p.m. – 10/21/22 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Thursday, October 20 and Friday, October 21 from 6-11 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Virtual Private Network (VPN) Testing – Thursday, October 20 from 10-10:30 p.m.

Post Date:
10/18/22 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/20/22 - 10:00 p.m. - 10/20/22 - 10:30 p.m.

Please be advised that the University of Miami's virtual private network (VPN), GlobalProtect (vpn.miami.edu), will undergo testing on Thursday, October 20 from 10-10:30 p.m. During this time, there may be intermittent VPN connectivity issues to University and Internet resources.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase UMiami Maintenance – Sunday, October 23 from 2-6:30 a.m.

Post Date:
10/18/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
10/23/22 - 2:00 a.m. - 10/23/22 - 6:30 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, October 23 from 2-6:30 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, October 22 from 2 a.m.-2 p.m.

Post Date:
10/17/22 - 12:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/22/22 - 2:00 a.m. – 10/22/22 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, October 22 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Saturday, October 15 from 12:01 a.m.-6 p.m.

Post Date:
10/10/22 - 4:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/15/22 - 12:01 a.m. - 10/15/22 - 6:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance on Saturday, October 15 from 12:01 a.m. until 6 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Issues on iPhone

Post Date:
10/05/22 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/05/22 - 11:30 a.m. –

Please be advised that the University is currently experiencing issues with a small population of users accessing UM email via iPhone's email client. If you experience this issue, please remove the UM email account from the iPhone client, and then re-add the UM email account to correct the issue. UMIT is working with Microsoft to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
09/29/22 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/29/22 - 5:30 p.m. – 09/29/22 - 9:00 p.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Issues

Post Date:
09/29/22 - 5:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/29/22 - 5:30 p.m. –

Please be advised that the University is currently experiencing intermittent slow response times with Workday (workday.miami.edu). Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - UM Network Connectivity Issues (Off-Campus) Have Been Resolved

Post Date:
09/21/22 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/21/22 - 11:30 a.m. – 09/21/22 - 9:00 p.m.

Network connectivity issues from off-campus locations have been resolved, and services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase UMiami Maintenance – Sunday, September 25 from 2-6 a.m.

Post Date:
09/20/22 - 4:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
09/25/22 - 2:00 a.m. - 09/25/22 - 6:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, September 25 from 2-6 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Wednesday, September 21 and Thursday, September 22 from 6-11 p.m.

Post Date:
09/19/22 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/21/22 - 6:00 p.m. – 09/21/22 - 11:00 p.m.
09/22/22 - 6:00 p.m. – 09/22/22 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, September 21 and Thursday, September 22 from 6-11 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Thursday, September 22 from 5-7 a.m.

Post Date:
09/13/22 - 3:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
09/22/22 - 5:00 a.m. – 09/22/22 - 7:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Thursday, September 22 from 5-7 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you experience any technical issues, or if you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance Starting Saturday, September 17 at 8 p.m.

Post Date:
09/12/22 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/17/22 - 8:00 p.m. - 09/18/22 - 4:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, September 17 at 8 p.m. through Sunday, September 18 at 4 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Power Restored at Coral Gables Campus

Post Date:
09/06/22 - 4:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/06/22 - 11:00 a.m. – 09/06/22 - 4:00 p.m.

Power has been restored for all the affected buildings at the Coral Gables campus.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Power Outage Affecting Multiple Buildings at Coral Gables Campus

Post Date:
09/06/22 - 11:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
09/06/22 - 11:00 a.m. –

Due to a power outage, network services at the following Coral Gables campus buildings are being affected. Work is underway to resolve this issue as quickly as possible.

Herbert Wellness Center
Hecht Athletic Center
Stanford Residential College
Hecht Residential College
Carol Soffer Indoor Practice Facility
Neil Schiff Tennis Center
Schwartz Center for Athletic Excellence
Alex Rodriguez Park at Mark Light Field
Lift station

FPL and Facilities are working to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, September 3 from 2-10 a.m.

Post Date:
08/31/22 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/03/22 - 2:00 a.m. – 09/03/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, September 3 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Voicemail Forwarding Issues (Unity System)

Post Date:
08/30/22 - 5:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/30/22 - 5:50 p.m. -

Please be advised that the University is currently experiencing issues with forwarding voicemails to a pre-defined email mailbox via the Unity voicemail system. At this time, you may not be receiving voicemail forwarding notifications via email. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Thursday, August 25 from 6-11 p.m.

Post Date:
08/25/22 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/25/22 - 6:00 p.m. – 08/25/22 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Thursday, August 25 from 6-11 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Web Backend Maintenance – Starting Saturday, August 20 at 8 p.m.

Post Date:
08/18/22 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/20/22 - 8:00 p.m. – 08/21/22 - 2:00 a.m.

Please be advised that the University of Miami's audio and video conferencing tool Zoom will be undergoing maintenance on the web backend starting Saturday, August 20 at 8 p.m. through Sunday, August 21 at 2 a.m. There is no expected downtime to Zoom services during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Wednesday, August 17 and Thursday, August 18 from 6-11 p.m.

Post Date:
08/17/22 - 9:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/17/22 - 6:00 p.m. – 08/17/22 - 11:00 p.m.
08/18/22 - 6:00 p.m. – 08/18/22 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, August 17 and Thursday, August 18 from 6-11 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Maintenance (Student Health) – Wednesday, August 24 from 5-5:30 p.m.

Post Date:
08/17/22 - 9:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:

08/24/22 - 5:00 p.m. – 08/24/22 - 5:30 p.m.

Please be advised that the Salesforce application for Student Health will be undergoing scheduled maintenance on Wednesday, August 24 from 5-5:30 p.m. During this time, access may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Profisee MDM System Maintenance – Wednesday, August 17 from 7-9 p.m.

Post Date:
08/16/22 - 10:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/17/22 - 7:00 p.m. – 08/17/22 - 9:00 p.m.

Please be advised that the identity management system Profisee MDM (mdm.miami.edu/mdm) will be undergoing maintenance on Wednesday, August 17 from 7-9 p.m. During this time, the Profisee MDM web portal will not be available, and you will not be able to create new accounts via the CaneID Self-Service system. Password services will not be affected.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Wireless Networks Update – Wednesday, August 10 from 11-11:59 p.m.

Post Date:
08/09/22 - 8:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/22 - 11:00 p.m. – 08/10/22 - 11:59 p.m.

In efforts to continually improve wireless connectivity, UMIT will be updating the University's wireless networks on Wednesday, August 10 from 11-11:59 p.m. During this time, you may experience intermittent connectivity issues with the CaneNet_Wireless, CanesGuest, CaneGames, and eduroam wireless networks.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, August 13 from 2-10 a.m.

Post Date:
08/09/22 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/13/22 - 2:00 a.m. – 08/13/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, August 13 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Maestro Maintenance – Wednesday, August 10 from 8-9 p.m.

Post Date:
08/08/22 - 10:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/22 - 8:00 p.m. – 08/10/22 - 9:00 p.m.

Please be advised that the messaging application Maestro (maestro.miami.edu/lui) will be undergoing planned maintenance on Wednesday, August 10 from 8-9 p.m. Messages cannot be sent via Maestro during the maintenance window. During this time, you might experience issues accessing your dashboard, including past mail jobs and delivery reports.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Thank you.

SecureCanes Wireless and UM Wired Networks Certificate Update – Starting Thursday, August 11 at 10 p.m.

Post Date:
08/08/22 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/11/22 - 10:00 p.m. – 8/12/22 - 10:15 p.m.

UMIT will be updating the SecureCanes wireless and UM wired networks connection certificate. There is no expected downtime for the SecureCanes wireless and/or UM wired networks.

The update will take place in a phased approach:

UHealth/MSOM and Marine campuses: Thursday, August 11 at 10 p.m.
Coral Gables campus, including The Lennar Foundation Medical Center: Friday, August 12 at 10 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Microsoft Teams Video Issues

Post Date:
08/04/22 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/04/22 - 6:00 p.m. -

Please be advised that Microsoft is currently experiencing issues with video feeds in Microsoft Teams meetings. During this time, you may be unable to view other people's video feeds in Teams. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneNet Wireless Network Certificate Update – Saturday, August 6 at 8 p.m.

Post Date:
08/01/22 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/06/22 - 8:00 p.m. – 08/06/22 - 8:15 p.m.

Please be advised that UMIT will be updating the CaneNet Wireless network connection certificate on Saturday, August 6 at 8 p.m. There is no expected downtime for the CaneNet Wireless network.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Eduroam Network Certificate Update – Tuesday, August 2 at 8 p.m.

Post Date:
07/27/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/02/22 - 8:00 p.m. – 08/02/22 - 8:15 p.m.

Please be advised that UMIT will be updating the eduroam network connection certificate on Tuesday, August 2 at 8 p.m. There is no expected downtime for the eduroam network.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu

Salesforce Application Maintenance (UOnline) – Monday, July 25 from 8:30-9 a.m.

Post Date:
07/20/22 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/25/22 - 8:30 a.m. – 07/25/22 - 9:00 a.m.

Please be advised that the Salesforce application for UOnline will be undergoing scheduled maintenance on Monday, July 25 from 8:30-9 a.m. During this time, access to UOnline may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Wednesday, July 20 and Thursday, July 21 from 6-11 p.m.

Post Date:
07/20/22 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/20/22 - 6:00 p.m. – 07/20/22 - 11:00 p.m.
07/21/22 - 6:00 p.m. – 07/21/22 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, July 20 and Thursday, July 21 from 6-11 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, July 23 from 2 a.m.-2 p.m.

Post Date:
07/20/22 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/23/22 - 2:00 a.m. – 07/23/22 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, July 23 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Single Sign-On (SSO) Maintenance – Starting Tuesday, July 26 at 11:30 p.m.

Post Date:
07/19/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/26/22 - 11:30 p.m. – 07/27/22 - 12:30 a.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing a one-hour maintenance on Tuesday, July 26 at 11:30 p.m. through Wednesday, July 27 at 12:30 a.m. During this time, you may experience intermittent outages connecting to SSO-enabled services and applications.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Profisee MDM System Maintenance – Wednesday, July 6 from 7-9 p.m.

Post Date:
07/01/22 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/06/22 - 7:00 p.m. – 07/06/22 - 9:00 p.m.

Please be advised that the identity management system Profisee MDM (mdm.miami.edu/mdm) will be undergoing maintenance on Wednesday, July 6 from 7-9 p.m. During this time, the Profisee MDM web portal will not be available, and you will not be able to create new accounts via the CaneID Self-Service system. Password services will not be affected.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Certificate Update – Wednesday, June 15 from 8-8:10 p.m.

Post Date:
06/15/22 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/15/22 - 8:00 p.m. – 06/15/22 - 8:10 p.m.

Please be advised that the connection certificate for the University's online email platform (email.miami.edu or mail.miami.edu) will be updated on Wednesday, June 15 from 8-8:10 p.m. During this time, access to the online email platform may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Single Sign-On (SSO) Maintenance – Wednesday, June 15 from 9-10 p.m.

Post Date:
06/14/22 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/15/22 - 9:00 p.m. – 06/15/22 - 10:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Wednesday, June 15 from 9-10 p.m. There is no expected downtime to SSO-enabled services during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

BI Reports Data Server Maintenance – Wednesday, June 15 from 5-5:30 p.m.

Post Date:
06/13/22 - 2:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/15/22 - 5:00 p.m. – 06/15/22 - 5:30 p.m.

Please be advised that the BI Reports data server on the Coral Gables campus will be undergoing maintenance on Wednesday, June 15 from 5-5:30 p.m. During this time, access to the BI Reports site (reports.miami.edu) will be unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Issue with Accessing Calendar Settings in Outlook on the Web

Post Date:
06/13/22 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/13/22 - 9:30 a.m. –

Please be advised that the University is currently experiencing issues with accessing calendar settings via Outlook on the Web (email.miami.edu). Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, June 11 from 2-10 a.m.

Post Date:
06/06/22 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/11/22 - 2:00 a.m. – 06/11/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, June 11 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Issues (med.smtp.miami.edu)

Post Date:
06/04/22 - 12:20 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
06/04/22 - 12:20 p.m. -

Please be advised that the University is currently experiencing issues with the email SMTP relay service med.smtp.miami.edu. During this time, those that use this SMTP relay service may experience lagging in email delivery/sending. Note: This issue is not affecting email delivery/sending for those that use Office 365. We are working to resolve this issue, and we apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Intermittent Connectivity Issues

Post Date:
06/02/22 - 11:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/02/22 - 11:55 a.m. -

Please be advised that the University is currently experiencing issues with Zoom. During this time, you may experience intermittent connectivity issues with the Zoom online platform (zoom.miami.edu) and/or the Zoom desktop client. We are working to resolve this issue, and we apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance Starting Saturday, June 4 at 8 p.m.

Post Date:
05/31/22 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/04/22 - 8:00 p.m. - 06/05/22 - 4:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, June 4 at 8 p.m. through Sunday, June 5 at 4 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

SecureCanes Wireless and UM Wired Networks Certificate Update – Starting Monday, May 23 at 10 p.m.

Post Date:
05/18/22 - 7:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/23/22 - 10:00 p.m. - 05/24/22 - 10:00 p.m.

As part of the University of Miami's initiative to continually improve wireless connectivity, UMIT will be updating the SecureCanes wireless and UM wired networks connection certificate. The update will take place in a phased approach:

UHealth/MSOM and Marine campuses: Monday, May 23 at 10 p.m.
Coral Gables campus, including The Lennar Foundation Medical Center: Tuesday, May 24 at 10 p.m.

After the update, you may receive a prompt on your device(s) to accept the new certificate when you connect to the SecureCanes wireless and/or the UM wired network. Please review the wireless/wired documentation for accepting the new network certificate.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Tuesday, May 17 and Wednesday, May 18 from 6-10 p.m.

Post Date:
05/17/22 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/17/22 - 6:00 p.m. – 05/17/22 - 10:00 p.m.
05/18/22 - 6:00 p.m. – 05/18/22 - 10:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Tuesday, May 17 and Wednesday, May 18 from 6-10 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, May 21 from 2 a.m.-2 p.m.

Post Date:
05/16/22 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/21/22 - 2:00 a.m. – 05/21/22 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, May 21 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance - Wednesday, May 11 from 7-9 p.m.

Post Date:
05/11/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/11/22 - 7:00 p.m. – 05/11/22 - 9:00 p.m.

Please be advised that the CaneID Self-Service portal (caneid.miami.edu) will be undergoing planned maintenance on Wednesday, May 11 from 7-9 p.m. During this time, access to the CaneID Self-Service portal may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Tuesday, April 26 and Wednesday, April 27 from 6-10 p.m.

Post Date:
04/26/22 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/26/22 - 6:00 p.m. – 04/26/22 - 10:00 p.m.
04/27/22 - 6:00 p.m. – 04/27/22 - 10:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Tuesday, April 26 and Wednesday, April 27 from 6-10 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, April 23 at 11 p.m.

Post Date:
04/19/22 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/23/22 - 11:00 p.m. – 04/24/22 - 11:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, April 23 at 11 p.m. through Sunday, April 24 at 11 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu

All Clear - UService Issues Have Been Resolved

Post Date:
04/12/22 - 11:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/12/22 - 10:10 a.m. – 04/12/22 - 11:25 a.m.

Issues with the IT service management system UService (ServiceNow) have been resolved, and services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UService Issues

Post Date:
04/12/22 - 10:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/12/22 - 10:10 a.m. –

Please be advised that the IT service management system UService (ServiceNow) is currently experiencing issues. During this time, you may experience intermittent system lagging when trying to access UService. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, April 9 from 2-10 a.m.

Post Date:
04/04/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/09/22 - 2:00 a.m. – 04/09/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, April 9 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, April 2 at 10 p.m.

Post Date:
03/29/22 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/02/22 - 10:00 p.m. – 04/03/22 - 2:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, April 2 at 10 p.m. through Sunday, April 3 at 2 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu

All Clear - Issues with Reporting Messages as Junk in Outlook on the Web Have Been Resolved

Post Date:
03/29/22 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
3/28/22 - 7:30 p.m. – 03/29/22 - 8:30 a.m.

Issues with reporting messages as junk via Outlook on the Web (email.miami.edu) have been resolved, and services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Issue with Reporting Messages as Junk in Outlook on the Web

Post Date:
03/28/22 - 7:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
3/28/22 - 7:30 p.m. –

Please be advised that the University is currently experiencing issues with reporting messages as junk via Outlook on the Web (email.miami.edu). At this time, you may receive the following error message when attempting to mark a message as junk in Outlook on the Web: "Can't report junk; you can't report a message as junk from a sender in your own organization."

If you encounter this issue, you can report the message as junk via the Outlook desktop client or the Outlook mobile app. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Wednesday, March 16 from 7-9 a.m.

Post Date:
03/14/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
03/16/22 - 7:00 a.m. – 03/16/22 - 9:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Wednesday, March 16 from 7-9 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you experience any technical issues, or if you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, March 12 at 8 p.m.

Post Date:
03/08/22 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/12/22 - 8:00 p.m. – 03/13/22 - 4:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, March 12 at 8 p.m. through Sunday, March 13 at 4 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Email SMTP Relay Issues Have Been Resolved

Post Date:
03/03/22 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/03/22 - 8:30 a.m. – 03/03/22 - 3:30 p.m.

Issues with email SMTP relay services have been resolved, and services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Issues

Post Date:
03/02/22 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/02/22 - 8:30 a.m. –

Please be advised that the University is currently experiencing issues with the following email SMTP relay services:

smtp.cgcent.miami.edu
smtp.med.miami.edu
relay.cgcent.miami.edu
smtptls.cgcent.miami.edu

Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, March 5 at 12:01 a.m.

Post Date:
03/01/22 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/05/22 - 12:01 a.m. – 03/06/22 - 12:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, March 5 at 12:01 a.m. through Sunday, March 6 at 12 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, March 5 from 2-10 a.m.

Post Date:
02/28/22 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/05/22 - 2:00 a.m. – 03/05/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, March 5 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneID Self-Service Issues Have Been Resolved

Post Date:
02/24/22 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/24/22 - 9:00 a.m. – 02/24/22 - 10:30 a.m.

Issues with the CaneID Self-Service webpage (caneid.miami.edu) have been resolved, and the webpage is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Issues

Post Date:
02/24/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/24/22 - 9:00 a.m. –

Please be advised that the University is currently experiencing issues with the CaneID Self-Service webpage (caneid.miami.edu). During this time, you may be unable to access CaneID Self-Service. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, February 19 from 2 a.m.-2 p.m.

Post Date:
02/14/22 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/19/22 - 2:00 a.m. – 02/19/22 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, February 19 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Maintenance (UOnline) – Thursday, February 10 from 8-8:30 a.m.

Post Date:
02/04/22 - 9:40 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
02/10/22 - 8:00 a.m. – 02/10/22 - 8:30 a.m.

Please be advised that the Salesforce application for UOnline will be undergoing scheduled maintenance on Thursday, February 10 from 8-8:30 a.m. During this time, access to UOnline may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Maintenance – Wednesday, February 9 from 5-5:30 p.m.

Post Date:
02/04/22 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/09/22 - 5:00 p.m. – 02/09/22 - 5:30 p.m.

Please be advised that the Salesforce application will be undergoing scheduled maintenance on Wednesday, February 9 from 5-5:30 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

KronosTimePunches
CognateProposal
ViewUMID
FRSAccountCrosswalk
SubObjectCrosswalk
WorkdayReimbursementForm

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Maintenance – Friday, January 14 from 8-10 p.m.

Post Date:
01/14/22 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/14/22 - 8:00 p.m. – 01/14/22 - 10:00 p.m.

Please be advised that the University of Miami's audio and video conferencing tool Zoom will be undergoing maintenance on Friday, January 14 from 8-10 p.m. No downtime is expected; however, you may experience intermittent Zoom connection issues during the maintenance window.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email SMTP Relay Maintenance – Thursday, January 6 from 5-8 p.m.

Post Date:
01/06/22 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/06/22 - 5:00 p.m. – 01/06/22 - 8:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Thursday, January 6 from 5-8 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
med.smtp.miami.edu

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, January 8 from 2-10 a.m.

Post Date:
01/04/22 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/08/22 - 2:00 a.m. – 01/08/22 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, January 8 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Tuesday, December 28 from 8:30-11:30 a.m.

Post Date:
12/22/21 - 2:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/28/21 - 8:30 a.m. – 12/28/21 - 11:30 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Tuesday, December 28 from 8:30-11:30 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282 or Marine campus: 305-421-4815.

If you experience any technical issues, or if you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Maestro Maintenance – Thursday, December 16 from 6-8 p.m.

Post Date:
12/16/21 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/16/21 - 6:00 p.m. – 12/16/21 - 8:00 p.m.

Please be advised that the messaging application Maestro (maestro.miami.edu/lui) will be undergoing planned maintenance on Thursday, December 16 from 6-8 p.m. We ask that no messages be sent or scheduled to be sent via Maestro during the maintenance window. During this time, Maestro users may also experience issues accessing their dashboard, including past mail jobs and delivery reports.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, December 18 from 2-9 a.m.

Post Date:
12/16/21 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/18/21 - 2:00 a.m. – 12/18/21 - 9:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, December 18 from 2-9 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, December 11 from 2-10 a.m.

Post Date:
12/07/21 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/11/21 - 2:00 a.m. – 12/11/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, December 11 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneNet_Wireless Network Certificate Update – Saturday, December 18 at 8 p.m.

Post Date:
12/03/21 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/18/21 - 8:00 p.m.

As part of the University of Miami's initiative to continually improve wireless connectivity, UMIT will be updating the CaneNet_Wireless network connection certificate on Saturday, December 18, 2021 at 8 p.m.

After the update, you may receive a prompt on your device(s) to accept the new certificate when you connect to the CaneNet_Wireless network. Please review the wireless/wired documentation for accepting the new network certificate.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase UMiami System Maintenance – Thursday, December 2 from 8-10 p.m.

Post Date:
11/30/21 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/02/21 - 8:00 p.m. - 12/02/21 - 10:00 p.m.

Please be advised that the Hyland OnBase UMiami System will be undergoing scheduled maintenance on Thursday, December 2 from 8-10 p.m. During this time, access to OnBase will be unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, December 4 at 8:30 p.m.

Post Date:
11/23/21 - 12:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/04/21 - 8:30 p.m. – 12/05/21 - 4:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, December 4 at 8:30 p.m. through Sunday, December 5 at 4 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Monday, November 22 from 7-10 a.m.

Post Date:
11/18/21 - 3:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
11/22/21 - 7:00 a.m. – 11/22/21 - 10:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Monday, November 22 from 7-10 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282 or Marine campus: 305-421-4815.

If you experience any technical issues, or if you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, November 20 from 2-10 a.m.

Post Date:
11/15/21 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/20/21 - 2:00 a.m. – 11/20/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, November 20 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Marketplace Maintenance – Starting Friday, November 12 at 9 p.m.

Post Date:
11/10/21 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/12/21 - 9:00 p.m. – 11/14/21 - 11:59 a.m.

Please be advised that the UM Marketplace within Workday will be undergoing maintenance starting Friday, November 12 at 9 p.m. through Sunday, November 14 at 11:59 a.m. During this time, the UM Marketplace will be unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Salesforce Application Issues Have Been Resolved

Post Date:
11/03/21 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/03/21 - 11:00 a.m. - 11/03/21 - 1:30 p.m.

Salesforce access to the Non-Employee and Student Expense Reimbursement Form has been restored.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Issues – Non-Employee and Student Expense Reimbursement Form is Currently Unavailable

Post Date:
11/03/21 - 11:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/03/21 - 11:00 a.m. –

Please be advised that the University is currently experiencing issues with the Salesforce application. At this time, Salesforce access to the Non-Employee and Student Expense Reimbursement Form is currently unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Maestro Maintenance – Thursday, October 28 from 12-6 p.m.

Post Date:
10/25/21 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/28/21 - 12:00 p.m. – 10/28/21 - 6:00 p.m.

Please be advised that the messaging application Maestro (maestro.miami.edu/lui) will be undergoing planned maintenance on Thursday, October 28 from 12-6 p.m. We ask that no messages be sent or scheduled to be sent via Maestro during the maintenance window. During this time, Maestro users may also experience issues accessing their dashboard, including past mail jobs and delivery reports.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Power Restored at Coral Gables Campus

Post Date:
10/21/21 - 4:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
10/21/21 - 11:10 a.m. - 10/21/21 - 4:15 p.m.

Power has been restored for all the affected buildings at the Coral Gables campus.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Power Outage Affecting Multiple Buildings at Coral Gables Campus

Post Date:
10/21/21 - 11:10 a.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
10/21/21 - 11:10 a.m. –

Please be advised that the Coral Gables campus is currently experiencing a power outage affecting the following buildings:

Allen Hall
Architecture
Canterbury Pre School
Cox Science
Hecht Residential
IBIS Garage
Knight Physics
Lagorce House
Murphy Studio
Perez Architecture
Topple Career
Merrick 104
Merrick Garage North and South

FPL and Facilities are working to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

New Emergency Management System, Alertus, Deployed on University-Owned Devices

Post Date:
10/20/21 - 1:05 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
10/20/21 - 1:05 p.m. –

Please be advised that Alertus, a new emergency management notification system, was recently deployed to devices on the Coral Gables and Marine campuses. Alertus is a one-way mass communication system used to display emergency alerts on University-owned devices—even when cellular or internet networks are down.

At this time, you may see the following Alertus desktop application icon on your device(s):

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, October 16 from 2 a.m.-2 p.m.

Post Date:
10/11/21 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/16/21 - 2:00 a.m. – 10/16/21 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, October 16 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - LinkedIn Learning Issues Have Been Resolved

Post Date:
09/30/21 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/30/21 - 2:25 p.m. - 09/30/21 - 4:00 p.m.

LinkedIn Learning issues have been resolved, and services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

LinkedIn Learning Issues

Post Date:
09/30/21 - 2:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/30/21 - 2:25 p.m. –

Please be advised that the University is currently experiencing issues with LinkedIn Learning (lil.miami.edu). During this time, you may be unable to access LinkedIn Learning. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

eduroam Network Upgrade - New Authentication Prompt Starting Monday, October 4 at 6 p.m.

Post Date:
09/29/21 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/04/21 - 6:00 p.m.

Please be advised that UMIT will be upgrading the eduroam network on Monday, October 4, 2021 at 6 p.m. There is no expected downtime for the eduroam network.

After the upgrade, if you are off-campus and using the eduroam network, you may receive a prompt to accept a new authentication certificate. (You will only be asked to accept this authentication prompt once per device.) Click here to see what the new prompt will look like.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Wednesday, September 29 at 7 p.m.

Post Date:
09/27/21 - 2:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/29/21 - 7:00 p.m. – 09/30/21 - 2:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Wednesday, September 29 at 7 p.m. through Thursday, September 30 at 2 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Maintenance – Starting Friday, October 1 at 5 p.m.

Post Date:
09/24/21 - 2:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
10/01/21 - 5:00 p.m. – 10/02/21 - 5:00 p.m.

Please be advised that the Salesforce application will be undergoing scheduled maintenance starting Friday, October 1 at 5 p.m. through Saturday, October 2 at 5 p.m. During this time, the 'Canes Central student portal will be unavailable and students will not be able to view their cases.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, September 25 at 11:30 p.m.

Post Date:
09/20/21 - 2:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/25/21 - 11:30 p.m. – 09/26/21 - 8:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, September 25 at 11:30 p.m. through Sunday, September 26 at 8 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, September 18 at 8:30 p.m.

Post Date:
09/14/21 - 3:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/18/21 - 8:30 p.m. – 09/19/21 - 2:30 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, September 18 at 8:30 p.m. through Sunday, September 19 at 2:30 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, September 11 at 9:30 p.m.

Post Date:
09/02/21 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/11/21 - 9:30 p.m. – 09/12/21 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, September 11 at 9:30 p.m. through Sunday, September 12 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Dining Control App (CBORD Get) Maintenance - Thursday, September 2 from 5-6 a.m.

Post Date:
08/31/21 - 12:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/02/21 - 5:00 a.m. – 09/02/21 - 6:00 a.m.

Please be advised that the campus dining control application, CBORD Get, at the Coral Gables and Marine campuses will be undergoing maintenance on Thursday, September 2 from 5-6 a.m. During the maintenance window, students will be unable to add to Cane Express balances, view dining dollars and meal balances, and mark Cane Cards as lost or found.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, September 4 from 2-10 a.m.

Post Date:
08/30/21 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/04/21 - 2:00 a.m. – 09/04/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, September 4 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Maintenance – Sunday, September 5 from 5-7 a.m.

Post Date:
08/30/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/05/21 - 5:00 a.m. – 09/05/21 - 7:00 a.m.

Please be advised that the Salesforce application will be undergoing scheduled maintenance on Sunday, September 5 from 5-7 a.m. During this time, the following Salesforce-enabled applications will be available in read-only mode:

KronosTimePunches
CognateProposal
ViewUMID
FRSAccountCrosswalk
SubObjectCrosswalk
WorkdayReimbursementForm

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Power and Network Issues at Rosenstiel Medical Science Building (8th Floor) Have Been Resolved

Post Date:
08/26/21 - 11:55 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
08/25/21 - 12:40 p.m. - 08/26/21 - 11:55 a.m.

Power and network issues at Rosenstiel Medical Science Building (RMSB) have been resolved, and network services on the 8th floor at RMSB are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Power and Network Issues at Rosenstiel Medical Science Building (8th Floor)

Post Date:
08/25/21 - 12:40 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
08/25/21 - 12:40 p.m. –

Due to a power outage, network services on the 8th floor at Rosenstiel Medical Science Building (RMSB) are being affected. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Outlook on the Web Issues

Post Date:
08/24/21 - 5:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/24/21 - 5:30 p.m. -

Please be advised that Microsoft is currently experiencing issues with Outlook on the Web (email.miami.edu). During this time, you may be unable to access your UM email via Outlook on the Web. If you encounter this issue, you can access your UM email via the Outlook desktop client or the Outlook mobile app. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Cane Card Printing Issues Have Been Resolved

Post Date:
08/20/21 - 4:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
08/20/21 - 3:15 p.m. - 08/20/21 - 4:00 p.m.

Cane Card printing issues have been resolved, and services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Cane Card Printing Issues

Post Date:
08/20/21 - 3:15 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Warning

Duration:
08/20/21 - 3:15 p.m. –

Please be advised that the University is currently experiencing issues with Cane Card printing on the Coral Gables and Marine campuses. At this time, designated Cane Card locations may be unable to print. Work is underway to resolve this issue, and an update will be posted as soon as the issue is resolved. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Salesforce Application Issues Have Been Resolved

Post Date:
08/19/21 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/19/21 - 10:40 a.m. - 08/19/21 - 5:00 p.m.

Salesforce issues have been resolved, and the application is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Issues

Post Date:
08/19/21 - 10:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/19/21 - 10:40 a.m. –

Due to a Salesforce performance degradation, the University is currently experiencing intermittent issues with the Salesforce application. At this time, Salesforce access within the following University areas may be impacted:

'Canes Central
Hemispheric Affairs

Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, August 14 from 2-10 a.m.

Post Date:
08/09/21 - 10:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/14/21 - 2:00 a.m. – 08/14/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, August 14 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Firewall Upgrade – Starting Friday, August 6 at 10 p.m.

Post Date:
07/26/21 - 5:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/06/21 - 10:00 p.m. – 08/07/21 - 2:00 a.m.

Please be advised that the University of Miami's wireless guest firewall will undergo a system upgrade starting on Friday, August 6 at 10 p.m. through Saturday, August 7 at 2 a.m. During this time, the CanesGuest, CaneGames, CaneNet Wireless, eduroam, and wired/wireless guest networks may experience a 15 minute outage between 10-10:45 p.m. You may also experience intermittent slowdowns during the maintenance window.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Firewall Upgrade – Starting Wednesday, August 4 at 10 p.m.

Post Date:
07/26/21 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/04/21 - 10:00 p.m. – 08/05/21 - 2:00 a.m.

Please be advised that the University of Miami's backup firewall will undergo a system upgrade starting on Wednesday, August 4 at 10 p.m. through Thursday, August 5 at 2 a.m. During this time, there will be no impact to services.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Firewall Upgrade – Starting Friday, July 30 at 10 p.m.

Post Date:
07/16/21 - 1:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/21 - 10:00 p.m. – 07/31/21 - 2:00 a.m.

Please be advised that the University of Miami's enterprise firewall will undergo a system upgrade starting on Friday, July 30 at 10 p.m. through Saturday, July 31 at 2 a.m. During this time, you may experience intermittent slowdowns and interruption of communication to Internet resources lasting up to 15 minutes.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UService (ServiceNow) Maintenance – Saturday, July 17 from 11-11:59 p.m.

Post Date:
07/16/21 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/17/21 - 11:00 p.m. – 07/17/21 - 11:59 p.m.

Please be advised that the IT service management system UService (ServiceNow) will be undergoing planned maintenance on Saturday, July 17 from 11-11:59 p.m. During this time, you will not be able to log in to UService.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Cisco Telephone Sets Maintenance – Starting Saturday, July 17 at 10 p.m.

Post Date:
07/12/21 - 12:35 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/17/21 - 10:00 p.m. – 07/18/21 - 4:30 a.m.

Please be advised that the University will be performing planned maintenance on Cisco telephones starting Saturday, July 17 at 10 p.m. through Sunday, July 18 at 4:30 a.m. To minimize impact to evening operations, telephone sets will be rebooted in a phased approach. This will not affect calls in progress, and no action is required on your part to complete the maintenance.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, July 17 from 2 a.m.-2 p.m.

Post Date:
07/12/21 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/17/21 - 2:00 a.m. – 07/17/21 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, July 17 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Server Maintenance – Starting Saturday, July 10 at 10 p.m.

Post Date:
07/09/21 - 2:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
07/10/21 - 10:00 p.m. – 07/11/21 - 6:00 a.m.

Please be advised that UMIT will be conducting an update on UM servers starting Saturday, July 10 at 10 p.m. through Sunday, July 11 at 6 a.m. For UM community members, no downtime is expected for the duration of the maintenance window.

If you encounter issues during or after the maintenance window, please contact: cisadmins@miami.edu. If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Server Maintenance – Starting Wednesday, July 7 at 10 p.m.

Post Date:
07/07/21 - 5:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
07/07/21 - 10:00 p.m. – 07/08/21 - 6:00 a.m.

Please be advised that UMIT will be conducting an update on UM servers starting Wednesday, July 7 at 10 p.m. through Thursday, July 8 at 6 a.m. For UM community members, no downtime is expected for the duration of the maintenance window.

CaneLink Maintenance – Starting Friday, July 16 at 9 p.m.

Post Date:
07/07/21 - 4:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/16/21 - 9:00 p.m. – 07/18/21 - 11:59 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Friday, July 16 at 9 p.m. through Sunday, July 18 at 11:59 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Infrastructure Maintenance – Starting Friday, July 9 at 10 p.m.

Post Date:
07/06/21 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/09/21 - 10:00 p.m. – 07/10/21 - 4:00 a.m.

Please be advised that the University's host infrastructure will be undergoing maintenance starting Friday, July 9 at 10 p.m. through Saturday, July 10 at 4 a.m. No downtime is expected during this time. If you encounter issues during or after the maintenance window, please contact: cisadmins@miami.edu.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Network issues on all campuses have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Please be advised that the University is currently experiencing network issues on all campuses. You may experience issues connecting to the Internet at this time. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
06/14/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/11/21 - 3:45 p.m. - 06/14/21 - 9:00 a.m.

Microsoft Teams issues have been resolved, and the desktop client is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Microsoft Teams Issues

Post Date:
06/11/21 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/11/21 - 3:45 p.m. –

Please be advised that the University is currently experiencing issues with Microsoft Teams (teams.microsoft.com). At this time, you may experience that inbound or outbound calls through the Microsoft Teams desktop client are automatically going to voicemail. If you experience this issue, please quit and restart the Microsoft Teams desktop client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Wednesday, June 16 from 7-10 p.m.

Post Date:
06/11/21 - 12:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/16/21 - 7:00 p.m. – 06/16/21 - 10:00 p.m.

Due to scheduled maintenance, the new account registration option in CaneID Self-Service (caneid.miami.edu) will be unavailable on Wednesday, June 16 from 7-10 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, June 12 at 9:30 p.m.

Post Date:
06/08/21 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/12/21 - 9:30 p.m. – 06/13/21 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, June 12 at 9:30 p.m. through Sunday, June 13 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, June 12 from 2-10 a.m.

Post Date:
06/07/21 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/12/21 - 2:00 a.m. – 06/12/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, June 12 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Salesforce Application Issues (Kronos Time Punches) Have Been Resolved

Post Date:
06/04/21 - 5:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/04/21 - 12:10 p.m. - 06/04/21 - 5:15 p.m.

Salesforce issues have been resolved, and the application is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Issues (Kronos Time Punches)

Post Date:
06/04/21 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/04/21 - 12:10 p.m. –

Due to a Salesforce service outage, the University is currently experiencing issues with the Salesforce application. At this time, Salesforce access within the following University area is being impacted: Kronos Time Punches.

Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, June 5 at 9:30 p.m.

Post Date:
06/01/21 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/05/21 - 9:30 p.m. – 06/06/21 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, June 5 at 9:30 p.m. through Sunday, June 6 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Sunday, May 23 from 5:30-10 a.m.

Post Date:
05/21/21 - 5:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/23/21 - 5:30 a.m. – 05/23/21 - 10:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance on Sunday, May 23 from 5:30-10 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
05/20/21 - 10:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/20/21 - 10:30 a.m. – 05/20/21 - 10:50 a.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Issues

Post Date:
05/20/21 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/20/21 - 10:30 a.m. –

Please be advised that the University is currently experiencing issues with CaneLink (canelink.miami.edu). During this time, you may be unable to log into CaneLink. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Outlook Desktop Client Issues Have Been Resolved

Post Date:
05/11/21 - 11:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/11/21 - 5:00 p.m. - 05/11/21 - 11:55 p.m.

Outlook issues have been resolved, and the desktop client is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Salesforce Application Issues Have Been Resolved

Post Date:
05/11/21 - 10:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/11/21 - 5:40 p.m. - 05/11/21 - 10:30 p.m.

Salesforce issues have been resolved, and the application is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Issues

Post Date:
05/11/21 - 5:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/11/21 - 5:40 p.m. –

Student Health
UOnline
'Canes Central
Graduate Recruitment
Hemispheric Affairs
Reimbursement Form
Kronos Time Punches

Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Outlook Desktop Client Issues

Post Date:
05/11/21 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/11/21 - 5:00 p.m. -

Please be advised that Microsoft is currently experiencing issues with Outlook. During this time, you may be unable to view email messages within Outlook's desktop client. If you encounter this issue, you can view messages via Outlook on the web (email.miami.edu) or the Outlook mobile app. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Saturday, May 22, 2021

Post Date:
05/10/21 - 1:45 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
05/22/21 - 10:00 a.m. – 05/22/21 - 2:00 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Saturday, May 22 from 10 a.m.-2 p.m. 'Cane Card access to all buildings, all student housing, and all card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at Coral Gables campus: 305-284-8282 or Marine campus: 305-421-4815.

If you experience any technical issues, or if you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - PowerApps and Power Automate Issues Have Been Resolved

Post Date:
05/05/21 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/04/21 - 11:00 a.m. - 05/05/21 - 5:00 p.m.

PowerApps and Power Automate issues have been resolved, and the applications are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Maintenance – Wednesday, May 12 from 5-6 p.m.

Post Date:
05/04/21 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/12/21 - 5:00 p.m. – 05/12/21 - 6:00 p.m.

Please be advised that the Salesforce application will be undergoing scheduled maintenance on Wednesday, May 12 from 5-6 p.m. During this time, the following Salesforce-enabled applications will be unavailable:

Graduate Recruitment
Student Inquiries ('Canes Central)
Employer Engagement (Toppel Career Center)
International Activities (Hemispheric and Global Affairs)

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

PowerApps and Power Automate Issues

Post Date:
05/04/21 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/04/21 - 11:00 a.m. -

Please be advised that Microsoft is currently experiencing issues with PowerApps and Power Automate. During this time, you may experience intermittent issues with these applications. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

SecureCanes Wireless and UM Wired Networks Certificate Update – Starting Friday, May 28 at 8 p.m.

Post Date:
05/03/21 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/28/21 - 8:00 p.m. – 05/30/21 - 8:00 p.m.

Marine campus: Friday, May 28 at 8 p.m.
Coral Gables campus: Saturday, May 29 at 8 p.m.
Medical campus and Lennar: Sunday, May 30 at 8 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Virtual Private Network (VPN) Maintenance - Tuesday, April 20 from 12-2 p.m.

Post Date:
04/20/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/20/21 - 12:00 p.m. – 04/20/21 - 2:00 p.m.

Please be advised that University of Miami's virtual private network (VPN), Pulse Secure (remote.miami.edu and remote.med.miami.edu), will undergo maintenance on Tuesday, April 20 from 12-2 p.m. There is no expected downtime for the VPN, and VPN access will remain operational during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Thursday, April 22 from 8-11:59 p.m.

Post Date:
04/19/21 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/22/21 - 8:00 p.m. – 04/22/21 - 11:59 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Thursday, April 22 from 8-11:59 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Network Issues at Stanford Residential College (Walsh Tower, Floors 7-12) Have Been Resolved

Post Date:
04/06/21 - 2:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/05/21 - 9:45 p.m. – 04/06/21 - 2:15 a.m.

Network issues at the Stanford Residential College building have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Network Issues at Stanford Residential College (Walsh Tower, Floors 7-12)

Post Date:
04/05/21 - 9:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
04/05/21 - 9:45 p.m. –

Please be advised that the University is currently experiencing network issues at the Stanford Residential College building on the Coral Gables campus. At this time, wireless/wired Internet networks and Voice over Internet Protocol (VoIP) phones at the Stanford Residential College's Walsh Tower (floors 7-12) are unavailable. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, April 10 from 2-10 a.m.

Post Date:
04/05/21 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/10/21 - 2:00 a.m. – 04/10/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, April 10 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - OneDrive Issues Have Been Resolved

Post Date:
03/20/21 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/21 - 4:15 p.m. – 03/20/21 - 10:00 a.m.

Issues with the cloud-based storage solution OneDrive have been resolved, and OneDrive is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

OneDrive Issues

Post Date:
03/19/21 - 4:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/19/21 - 4:15 p.m. –

Please be advised that the University is currently experiencing issues with the cloud-based storage solution OneDrive (onedrive.miami.edu). At this time, you may be unable to access synced local copies of OneDrive files. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Box Issues

Post Date:
03/19/21 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/19/21 - 3:00 p.m. –

Please be advised that the University is currently experiencing issues with the cloud-based storage solution Box (box.miami.edu). At this time, you may be unable to save Excel files in Box. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Office 365 Issues Have Been Resolved

Post Date:
03/16/21 - 5:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/15/21 - 3:30 p.m. – 03/16/21 - 5:00 a.m.

Issues with Microsoft Office 365 services have been resolved, and Office 365 is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Office 365 Issues

Post Date:
03/15/21 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/15/21 - 3:30 p.m. –

Due to a Microsoft Office 365 service outage, the University may experience issues with Office 365 services, including email.miami.edu, teams.microsoft.com, yammer.com/miami.edu, etc. During this time, you may be unable to arrive at the Office 365 login page. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Box Issues Have Been Resolved

Post Date:
03/10/21 - 10:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/09/21 - 12:30 p.m. – 03/10/21 - 10:20 a.m.

Issues with the cloud-based storage solution Box have been resolved, and Box is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Box Issues

Post Date:
03/09/21 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/09/21 - 12:30 p.m. –

Please be advised that the University is currently experiencing issues with the cloud-based storage solution Box (box.miami.edu). At this time, you may receive an error message when accessing shared Box links sent via email. If you encounter this issue, please copy and paste the link URL directly into your Internet browser. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Maintenance – Wednesday, March 10 from 5-7 p.m.

Post Date:
03/09/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/10/21 - 5:00 p.m. – 03/10/21 - 7:00 p.m.

Please be advised that the Salesforce application will be undergoing scheduled maintenance on Wednesday, March 10 from 5-7 p.m. During this time, the following Salesforce-enabled applications will be unavailable:

View UMID: https://apps.miami.edu/ViewUMID
Kronos Time Punches: https://apps.miami.edu/KronosTimePunches

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Listserv Issues Have Been Resolved

Post Date:
03/08/21 - 7:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/08/21 - 5:30 p.m. – 08/08/21 - 7:00 p.m.

Issues with the Listserv website have been resolved, and Listserv is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Listserv Website Issues

Post Date:
03/08/21 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/08/21 - 5:30 p.m. –

Please be advised that the University is currently experiencing issues with the Listserv website (listserv.miami.edu). You may encounter intermittent error messages while using the Listserv website during this time. Note: Email delivery through Listserv may be delayed or interrupted. We are working to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Thursday, March 11 from 8-11:59 p.m.

Post Date:
03/08/21 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/11/21 - 8:00 p.m. – 03/11/21 - 11:59 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Thursday, March 11 from 8-11:59 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, March 13 from 2-10 a.m.

Post Date:
03/08/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/13/21 - 2:00 a.m. – 03/13/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, March 13 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, March 6 at 9:30 p.m.

Post Date:
03/02/21 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/06/21 - 9:30 p.m. – 03/07/21 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, March 6 at 9:30 p.m. through Sunday, March 7 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Maintenance – Saturday, March 6 from 10-11 p.m.

Post Date:
03/01/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/06/21 - 10:00 p.m. – 03/06/21 - 11:00 p.m.

Please be advised that the University of Miami's audio and video conferencing tool Zoom will be undergoing maintenance on Saturday, March 6 from 10-11 p.m. No downtime is expected, and Zoom will remain operational during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase UMiami Web Client Maintenance – Friday, February 26 from 8-10 p.m.

Post Date:
02/23/21 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/26/21 - 8:00 p.m. – 02/26/21 - 10:00 p.m.

Please be advised that the Hyland OnBase UMiami Web Client will be undergoing maintenance on Friday, February 26 from 8-10 p.m. During this time, access to OnBase via the Web Client may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
02/18/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/17/21 - 1:55 p.m. – 02/18/21 - 9:00 a.m.

Issues with Microsoft Teams have been resolved, and Teams is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Microsoft Teams Issues

Post Date:
02/17/21 - 1:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/17/21 - 1:55 p.m. –

Please be advised that the University is currently experiencing issues Microsoft Teams (teams.microsoft.com). You may experience delays in sending and receiving chat messages and/or be unable to join live events during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, February 20 from 2-10 a.m.

Post Date:
02/15/21 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/20/21 - 2:00 a.m. – 02/20/21 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, February 20 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Thursday, February 18 from 10-11 p.m.

Post Date:
02/11/21 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/18/21 - 10:00 p.m. – 02/18/21 - 11:00 p.m.

Due to scheduled maintenance, Workday will be unavailable on Thursday, February 18 from 10-11 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Phone Issues at Bascom Palmer Eye Institute (Naples, FL) Have Been Resolved

Post Date:
02/01/21 - 10:40 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
02/01/21 - 5:45 p.m. – 02/01/21 - 10:40 p.m.

Issues with incoming calls to phones at Bascom Palmer Eye Institute in Naples, FL have been resolved, and the phone system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Phone Issues at Bascom Palmer Eye Institute (Naples, FL)

Post Date:
02/01/21 - 5:45 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
02/01/21 - 5:45 p.m. –

Please be advised that the University is currently experiencing issues with incoming calls to phones at Bascom Palmer Eye Institute in Naples, FL. This issue does not affect inbound calls to UHealth Tower and/or Medical campus phones. Outgoing calls are not affected. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Cisco Telephone Sets Maintenance (Phase 2) - Starting Saturday, February 6 at 8 p.m.

Post Date:
01/29/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/06/21 - 8:00 p.m. – 02/07/21 - 4:00 a.m.

Please be advised that the University will be performing planned maintenance on Cisco telephones starting Saturday, February 6 at 8 p.m. through Sunday, February 7 at 4 a.m. To minimize impact to evening operations, telephone sets will be rebooted in a phased approach. This will not affect calls in progress, and no action is required on your part to complete the maintenance.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

SecureSend Issues

Post Date:
01/22/21 - 8:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/22/21 - 8:30 p.m. –

Please be advised that the University is currently experiencing issues with the secure email application SecureSend (secure.send.miami.edu). Data shared using SecureSend is currently unavailable. At this time, SecureSend users should use Box to share files with external users.

Additional resources are listed below:

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Cisco Telephone Sets Maintenance (Phase 1) - Starting Saturday, January 30 at 8 p.m.

Post Date:
01/22/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/30/21 - 8:00 p.m. – 01/31/20 - 4:00 a.m.

Please be advised that the University will be performing planned maintenance on Cisco telephones starting Saturday, January 30 at 8 p.m. through Sunday, January 31 at 4 a.m. To minimize impact to evening operations, telephone sets will be rebooted in a phased approach. This will not affect calls in progress, and no action is required on your part to complete the maintenance.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, January 23 from 2 a.m.-2 p.m.

Post Date:
01/19/21 - 8:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/23/21 - 2:00 a.m. – 01/23/21 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, January 23 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneNet Wireless Network Update – Monday, January 18 from 8-9 p.m.

Post Date:
01/15/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/18/21 - 8:00 p.m. – 01/18/21 - 9:00 p.m.

In efforts to continually improve wireless connectivity, the University will be updating the CaneNet Wireless network on Monday, January 18 from 8-9 p.m. After the update, you may receive a prompt on your device(s) to connect or cancel the new certificate when you connect to the CaneNet Wireless network. Please review this documentation for accepting the new network certificate.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Power and Network Issues at Bascom Palmer Eye Institute Have Been Resolved

Post Date:
01/14/21 - 11:10 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
01/14/21 - 9:40 p.m. – 01/14/21 - 11:10 p.m.

Power and network issues at Bascom Palmer Eye Institute have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Wednesday, January 20 from 5-10 p.m.

Post Date:
01/13/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
01/20/20 - 5:00 p.m. – 01/20/20 - 10:00 p.m.

Due to scheduled maintenance, the new account registration option in CaneID Self-Service (caneid.miami.edu) will be unavailable on Wednesday, January 20 from 5-10 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Maestro Maintenance – Thursday, January 14 from 12-6 p.m.

Post Date:
01/11/21 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/14/21 - 12:00 p.m. – 01/14/21 - 6:00 p.m.

Please be advised that the messaging application Maestro (maestro.miami.edu/lui) will be undergoing planned maintenance on Thursday, January 14 from 12-6 p.m. We ask that no messages be sent or scheduled to be sent via Maestro during the maintenance window. During this time, Maestro users may also experience issues accessing their dashboard, including past mail jobs and delivery reports.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

SecureSend Maintenance – Monday, December 21 from 8-10 p.m.

Post Date:
12/21/20 - 5:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/21/20 - 8:00 p.m. – 12/21/20 - 10:00 p.m.

Due to scheduled maintenance, the secure email application SecureSend will be unavailable on Monday, December 21 from 8-10 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
12/19/20 - 12:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/19/20 - 10:25 a.m. – 12/19/20 - 12:25 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Issues

Post Date:
12/19/20 - 10:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
12/19/20 - 10:25 a.m. –

At this time, please access CaneLink via the Mobile icon on the CaneLink Springboard (screengrab below for reference):

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Network Maintenance – Saturday, December 19 from 10-11 p.m.

Post Date:
12/17/20 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/19/20 - 10:00 p.m. – 12/19/20 - 11:00 p.m.

Please be advised that UMIT will be performing maintenance on the UM network on Saturday, December 19 from 10-11 p.m. During this time, those on the student wireless network (CaneNet Wireless), the guest wireless network (Canes Guest), and the eduroam network may be unable to connect to these networks for approximately 30 minutes.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Maintenance – Thursday, December 17 from 8-9 p.m.

Post Date:
12/14/20 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/17/20 - 8:00 p.m. – 12/17/20 - 9:00 p.m.

Please be advised that the University's email platform will be undergoing planned maintenance on Thursday, December 17 from 8-9 p.m. No downtime is expected for the duration of the maintenance window.

If you experience any issues with your University email during or after this maintenance window, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Monday, Dec. 14-Wednesday, Dec. 16, 2020

Post Date:
12/11/20 - 8:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/14/20 - 6:00 a.m. – 12/16/20 - 5:00 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade starting Monday, Dec. 14 at 6 a.m. through Wednesday, Dec. 16 at 5 p.m. 'Cane Card access to all buildings, all student housing, and all card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at Coral Gables campus: 305-284-8282 or Marine campus: 305-421-4815.

If you experience any technical issues, or if you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Network Maintenance – Starting Friday, December 11 at 9 p.m.

Post Date:
12/08/20 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/11/20 - 9:00 p.m. – 12/12/20 - 9:00 p.m.

Please be advised that UMIT will be performing maintenance on the UM network starting Friday, December 11 at 9 p.m. through Saturday, December 12 at 9 p.m. No downtime is expected; however, if you experience slower connection speeds to internet resources while on the UM network after Dec. 12 at 9 p.m., please contact the UMIT Service Desk.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Wednesday, December 9 from 5-10 p.m.

Post Date:
12/08/20 - 9:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
12/09/20 - 5:00 p.m. – 12/09/20 - 10:00 p.m.

Due to scheduled maintenance, the new account option in CaneID Self-Service (caneid.miami.edu) will be unavailable on Wednesday, December 9 from 5-10 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, December 12 from 2-10 a.m.

Post Date:
12/07/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/12/20 - 2:00 a.m. – 12/12/20 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, December 12 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Maestro Maintenance – Tuesday, December 8 from 12-6 p.m.

Post Date:
12/04/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/08/20 - 12:00 p.m. – 12/08/20 - 6:00 p.m.

Please be advised that the messaging application Maestro (maestro.miami.edu/lui) will be undergoing planned maintenance on Tuesday, December 8 from 12-6 p.m. We ask that no messages be sent or scheduled to be sent via Maestro during the maintenance window. During this time, Maestro users may also experience issues accessing their dashboard, including past mail jobs and delivery reports.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, December 5 at 9:30 p.m.

Post Date:
12/04/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/05/20 - 9:30 p.m. – 12/06/20 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, December 5 at 9:30 p.m. through Sunday, December 6 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Wednesday, December 2 from 7-9 p.m.

Post Date:
12/02/20 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/02/20 - 7:00 p.m. – 12/02/20 - 9:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance on Wednesday, December 2 from 7-9 p.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Network Issues at Ashe Administration Building Have Been Resolved

Post Date:
11/24/20 - 12:50 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
11/24/20 - 10:50 a.m. – 11/24/20 - 12:50 p.m.

Network issues at the Ashe Administration building have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
11/23/20 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/23/20 - 9:30 a.m. – 11/23/20 - 10:00 a.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Issues

Post Date:
11/23/20 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/23/20 - 9:30 a.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, November 21 at 9:30 p.m.

Post Date:
11/18/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/21/20 - 9:30 p.m. – 11/22/20 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, November 21 at 9:30 p.m. through Sunday, November 22 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, November 14 from 2-10 a.m.

Post Date:
11/09/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/14/20 - 2:00 a.m. – 11/14/20 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, November 14 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UService Upgrade – Monday, November 2 from 2-6 a.m.

Post Date:
10/26/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/02/20 - 2:00 a.m. - 11/02/20 - 6:00 a.m.

Please be advised that UService (ServiceNow), our IT service management system, will be upgraded to the new Paris release on Monday, November 2 from 2-6 a.m. During this time, you may experience intermittent service disruptions when accessing UService. Please keep in mind that the upgrade to Paris includes minor user interface updates, and aims to improve overall functionality of the UService system.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Box Issues Have Been Resolved

Post Date:
10/19/20 - 2:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/19/20 - 11:05 a.m. – 10/19/20 - 2:45 p.m.

Issues with the cloud-based storage solution Box have been resolved, and Box is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Box Issues

Post Date:
10/19/20 - 11:05 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/19/20 - 11:05 a.m. –

Please be advised that the University is currently experiencing issues with the cloud-based storage solution Box (box.miami.edu). You may experience intermittent issues logging in to Box, accessing content, and/or uploading or downloading files during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Friday, October 16 at 9 p.m.

Post Date:
10/14/20 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/16/20 - 9:00 p.m. - 10/19/20 - 8:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Friday, October 16 at 9 p.m. through Monday, October 19 at 8:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, October 17 from 2 a.m.-2 p.m.

Post Date:
10/12/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/17/20 - 2:00 a.m. – 10/17/20 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, October 17 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Various Systems, Departmental File Servers, and Database Servers Issues Have Been Resolved

Post Date:
10/07/20 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/07/20 - 11:35 a.m. – 10/07/20 - 12:30 p.m.

Issues with various systems, departmental file servers, and database servers have been resolved, and the systems are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Various Systems, Departmental File Servers, and Database Servers Issues

Post Date:
10/07/20 - 11:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/07/20 - 11:35 a.m. –

Please be advised that the University is currently experiencing issues with various systems, departmental file servers, and database servers. At this time, you may experience intermittent outages connecting to the following systems:

BlueCielo Meridian
Boomi
DCIE-Global Academy Portal
Energy Management
Griffin.library.miami.edu
PlateSmart LPR
Power BI Gateway
PowerFAIDS
Student Affairs Application Server
UCitrix.miami.edu
UPrint

Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

eduroam Network Upgrade - New Authentication Prompt Starting Friday, October 9 at 6 p.m.

Post Date:
10/05/20 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/09/20 - 6:00 p.m.

Please be advised that UMIT will be upgrading the eduroam network on Friday, October 9, 2020 at 6 p.m. There is no expected downtime for the eduroam network.

You will also be able to test your eduroam connection while on University of Miami's Coral Gables and Marine campuses. The eduroam instructional guide also provides information on how to prevent your device from automatically connecting to the eduroam network while at the University of Miami. (Note: While on campus, UM students are strongly encouraged to use CaneNet Wireless, while UM faculty and staff are strongly encouraged to use SecureCanes. Both of these networks provide encryption for wireless communications, making it safer to use wireless devices.)

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Virtual Private Network (VPN) Upgrade (remote.med.miami.edu) - Friday, October 9 from 5-6 a.m.

Post Date:
10/05/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/09/20 - 5:00 a.m. – 10/09/20 - 6:00 a.m.

Please be advised that University of Miami's virtual private network (VPN), Pulse Secure (remote.med.miami.edu), will undergo a system upgrade on Friday, October 9 from 5-6 a.m. There is no expected downtime for the VPN, and VPN access will remain operational during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Virtual Private Network (VPN) Upgrade (remote.miami.edu) - Thursday, October 8 from 5-6 a.m.

Post Date:
10/05/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/08/20 - 5:00 a.m. – 10/08/20 - 6:00 a.m.

Please be advised that University of Miami's virtual private network (VPN), Pulse Secure (remote.miami.edu), will undergo a system upgrade on Thursday, October 8 from 5-6 a.m. There is no expected downtime for the VPN, and VPN access will remain operational during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Phone Issues at Bascom Palmer Eye Institute Have Been Resolved

Post Date:
10/03/20 - 6:20 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
10/02/20 - 2:25 p.m. – 10/03/20 - 6:20 a.m.

Issues with incoming calls to phones at Bascom Palmer Eye Institute have been resolved, and the phone system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Phone Issues at Bascom Palmer Eye Institute

Post Date:
10/02/20 - 2:25 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
10/02/20 - 2:25 p.m.

Please be advised that the University is currently experiencing issues with incoming calls to phones at Bascom Palmer Eye Institute. This issue does not affect inbound calls to UHealth Tower and/or Medical campus phones. Outgoing calls are not affected. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Single Sign-On (SSO) Maintenance – Wednesday, October 7 from 8 a.m.-11:59 p.m.

Post Date:
10/02/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/07/20 - 8:00 a.m. – 10/07/20 - 11:59 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Wednesday, October 7 from 8 a.m.-11:59 p.m. You may experience intermittent outages connecting to SSO-enabled services and applications during this time, including: Workday, CaneLink, Box, Google Drive, OneDrive, Office 365, SharePoint, etc.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Office 365 Issues Have Been Resolved

Post Date:
09/28/20 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/28/20 - 6:15 p.m. – 09/28/20 - 9:00 p.m.

Issues with Microsoft Office 365 services have been resolved, and Office 365 is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Office 365 Issues

Post Date:
09/28/20 - 6:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/28/20 - 6:15 p.m. –

Due to a nationwide Microsoft Office 365 service outage, the University is currently experiencing issues with Office 365 services, including email.miami.edu, teams.microsoft.com, app.powerbi.com, etc. During this time, you may be unable to arrive at the Office 365 login page. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Issue with Links Received via Email Have Been Resolved

Post Date:
09/16/20 - 6:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/16/20 - 5:00 p.m. – 09/16/20 - 6:15 p.m.

Issues with links received via email have been resolved, and the email system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Please be advised that some links received within the University's Outlook email system were inadvertently made inaccessible. We have made some immediate changes to our email environment to temporarily correct the issue. Work is underway to fully resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Campus Access Control (CS Gold) Issues Have Been Resolved

Post Date:
09/16/20 - 09:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/16/20 - 7:55 a.m. – 09/16/20 - 9:00 a.m.

Issues with the campus access control application CS Gold have been resolved, and the application is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Issues

Post Date:
09/16/20 - 7:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/16/20 - 7:55 a.m. –

Please be advised that the University is currently experiencing issues with the campus access control application CS Gold. During this time, meal swipes, Cane Express, and Dining Dollars are not able to be processed. In addition, you may experience issues accessing the administrative web portal, sending files, and/or printing Cane Cards. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Qualtrics Maintenance – Thursday, September 17 from 5:30-6:30 p.m.

Post Date:
09/15/20 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/17/20 - 5:30 p.m. – 09/17/20 - 06:30 p.m.

Please be advised that the survey application, Qualtrics, will be undergoing planned maintenance on Thursday, September 17 from 5:30-6:30 p.m. No downtime is expected for the Qualtrics application. (Note: Changes made during this maintenance may affect the way your email handles incoming messages originating from Qualtrics at UM.)

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Wednesday, September 16 from 8-11:59 p.m.

Post Date:
09/11/20 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/16/20 - 8:00 p.m. – 09/16/20 - 11:59 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Wednesday, September 16 from 8-11:59 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Temporarily Disables Telephone Options for Webinar Attendees

Post Date:
09/09/20 - 8:00 a.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/09/20 - 8:00 a.m. –

Please be advised that Zoom has temporarily disabled the telephone options for webinar attendees in Zoom version 5.2.3. Zoom plans to re-enable these option in the next few weeks. In the meantime, attendees may connect to Webinar audio through the Zoom desktop client, web client, or mobile app.

Webinar hosts and panelists can still join by telephone, as well as through computer audio. All phone features for webinar attendees have been disabled for the time being, but panelists are unaffected.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Text Message Notifications Feature in Outlook on the Web will be Retired on September 30, 2020

Post Date:
09/08/20 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/30/20 - 12:01 a.m. –

If you are currently using Outlook on the Web (OWA)'s text message notifications feature for University of Miami email, please be advised that Microsoft is retiring this feature in OWA on September 30, 2020; however, notifications are available via the Outlook mobile phone app (on Android and iOS).

After this date, text message notifications will stop automatically and you will no longer be able to create or edit text message notifications. If you would like to receive notifications on your mobile phone, please download Outlook for Android or Outlook for iOS. For information on how to optimize the Outlook mobile phone app, including how to enable notifications, visit this Microsoft support page. No action is necessary if you do not want to receive notifications after this date.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, September 12 from 2-10 a.m.

Post Date:
09/08/20 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/12/20 - 2:00 a.m. – 09/12/20 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, September 12 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Meetings Require Passcode or Waiting Room as of September 27, 2020

Post Date:
09/03/20 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/27/20 - 12:01 a.m. -

As you may know, Zoom recently released Zoom 5.0, which provides additional security and privacy for Zoom meetings. In addition to this update, Zoom is also modifying their default security settings. As of September 27, if you do not have a passcode on an existing Zoom meeting, a waiting room will be enabled by default. Zoom meetings created after this date will require either a passcode or a waiting room. These changes will further secure Zoom video conferences by preventing unwanted participants from joining your meetings.

Here's what you need to know:

Passcodes are randomly generated, but can be customized by the host.
If you select the passcode option, all attendees, either joining via their computer or by phone, will be required to access the meeting with the passcode (e.g., through the passcode embedded in the Zoom meeting link or by manually entering the passcode via phone or web).
If you add passcodes to an existing meeting, calendar invites will need to be sent again to include the passcode.

To learn more about this update, review this comprehensive list of FAQs.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Listserv Website Issues

Post Date:
09/02/20 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/02/20 - 2:30 pm –

Please be advised that we are currently experiencing issues with the Listserv website (listserv.miami.edu). You may experience intermittent outages connecting to the Listserv site during this time. Note: All email to/from Listserv is functioning normally. We are working to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Virtual Private Network (VPN) Upgrade – Thursday, September 3 from 5-7 a.m.

Post Date:
09/02/20 - 9:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/03/20 - 5:00 a.m. – 09/03/20 - 7:00 a.m.

Please be advised that University of Miami's virtual private network (VPN), Pulse Secure (remote.med.miami.edu), will undergo a system upgrade on Thursday, September 3 from 5-7 a.m. There is no expected downtime for the VPN, and VPN access will remain operational during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase UMiami Maintenance – Thursday, September 3 from 7-11:59 p.m.

Post Date:
09/01/20 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/03/20 - 7:00 p.m. – 09/03/20 - 11:59 p.m.

Please be advised that Hyland OnBase UMiami will be undergoing maintenance on Thursday, September 3 from 7-11:59 p.m. During this time, access to OnBase may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Wednesday, August 26 from 6-7 p.m.

Post Date:
08/26/20 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/26/20 - 6:00 p.m. – 08/26/20 - 7:00 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Wednesday, August 26 from 6-7 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Zoom Online Platform Issues Have Been Resolved

Post Date:
08/24/20 - 1:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/24/20 - 9:25 a.m. – 08/24/20 - 1:20 p.m.

Issues with the Zoom online platform have been resolved, and Zoom is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Online Platform Issues

Post Date:
08/24/20 - 9:25 a.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/24/20 - 9:25 a.m. –

Please be advised that the University is currently experiencing issues with the Zoom online platform (zoom.miami.edu). During this time, you may experience issues logging into the Zoom online platform and starting/joining Zoom meetings and webinars. If possible, log in via the Zoom desktop client to start/join Zoom meetings and webinars while Zoom's engineering team works to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase UMiami Maintenance – Thursday, August 27 from 8-11:59 p.m.

Post Date:
08/24/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/27/20 - 8:00 p.m. – 08/27/20 - 11:59 p.m.

Please be advised that Hyland OnBase UMiami will be undergoing maintenance on Thursday, August 27 from 8-11:59 p.m. During this time, access to OnBase may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Phone Issues at Medical Campus Have Been Resolved

Post Date:
08/18/20 - 8:45 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
08/18/20 - 8:10 a.m. – 08/18/20 - 8:45 a.m.

Issues with older Nortel phones at the Medical campus have been resolved, and the phone system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Phone Issues at Medical Campus

Post Date:
08/18/20 - 8:10 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
08/18/20 - 8:10 a.m.

Please be advised that the University is currently experiencing issues with older Nortel phones at the Medical campus. This issue does not affect UHealth Tower Nortel phones and/or any Cisco VoIP phones. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Issues with Inbound Calls at Coral Gables Campus Have Been Resolved

Post Date:
08/10/20 - 5:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/10/20 - 11:20 a.m. – 08/10/20 - 5:30 p.m.

Issues with inbound calls to phone numbers at the Coral Gables campus have been resolved, and the phone system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Issues with Inbound Calls at Coral Gables Campus

Post Date:
08/10/20 - 11:20 a.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
08/10/20 - 11:20 a.m.

Please be advised that the University is currently experiencing issues with inbound calls to phone numbers that begin with 305-284 (Coral Gables campus). Internal and outbound calls are operating normally. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, August 15 from 2-10 a.m.

Post Date:
08/10/20 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/15/20 - 2:00 a.m. – 08/15/20 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, August 15 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Campus Access Control (CS Gold) Issues Have Been Resolved

Post Date:
08/09/20 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/09/20 - 9:45 a.m. – 08/09/20 - 11:15 a.m.

Issues with the campus access control application CS Gold have been resolved, and the application is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Issues

Post Date:
08/09/20 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/09/20 - 9:45 a.m. –

Please be advised that the University is currently experiencing issues with the campus access control application CS Gold. During this time, you may experience issues accessing the administrative web portal, sending files, and/or printing Cane Cards. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneID Password Reset Delays Have Been Resolved

Post Date:
07/29/20 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/29/20 - 11:15 a.m. – 07/29/20 - 4:00 p.m.

Issues with CaneID password reset delays have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Password Reset Delays

Post Date:
07/29/20 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/29/20 - 11:15 a.m. –

Please be advised that the University is currently experiencing issues with CaneID (caneid.miami.edu) password resets. During this time, you may experience longer than normal delays for password resets to process. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Virtual Private Network (VPN) Update at Center for Computational Science – Monday, July 20

Post Date:
07/19/20 - 8:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/20/20 - 7:00 a.m. -

Please be advised that the University of Miami's virtual private network (VPN), Pulse Secure, at the Center for Computational Science (CCS) (remote.ccs.miami.edu) will be updated to make a new VPN connection client version available on Monday, July 20, 2020.

As of July 20, when initiating a VPN connection, you may see a pop-up alert on your computer that requests to update your current desktop VPN client to the newest version. Follow the desktop VPN client prompts to complete the update. Please keep in mind that you are not required to update your desktop VPN client at this time, and you can continue to use the current VPN version.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Adobe Creative Cloud Maintenance – Wednesday, July 22 from 9-10 p.m.

Post Date:
07/18/20 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/22/20 - 9:00 p.m. – 07/22/20 - 10:00 p.m.

Please be advised that Adobe Creative Cloud will be undergoing maintenance on Wednesday, July 22 from 9-10 p.m. During this time, you may experience intermittent outages when connecting to Adobe Creative Cloud applications.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Monday, July 20 from 8-10 p.m.

Post Date:
07/13/20 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/20/20 - 8:00 p.m. – 07/20/20 - 10:00 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Monday, July 20 from 8-10 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, July 18 from 2 a.m.-2 p.m.

Post Date:
07/13/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/18/20 - 2:00 a.m. – 07/18/20 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, July 18 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

SecureSend Maintenance – Thursday, July 9 from 8-11 p.m.

Post Date:
07/08/20 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/09/20 - 8:00 p.m. - 07/09/20 - 11:00 p.m.

Please be advised that the secure email application, SecureSend, will be undergoing planned maintenance on Thursday, July 9 from 8-11 p.m. No downtime is expected for University of Miami email during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Please be advised that the University of Miami's virtual private network (VPN), Pulse Secure, will be updated to make a new VPN connection client version available on Monday, July 6, 2020.

As of July 6, when initiating a VPN connection, you may see a pop-up alert on your computer that requests to update your current desktop VPN client to the newest version. Follow the desktop VPN client prompts to complete the update. Please keep in mind that you are not required to update your desktop VPN client at this time, and you can continue to use the current VPN version.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Wednesday, July 1 from 8-11:59 p.m.

Post Date:
06/30/20 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/01/20 - 8:00 p.m. – 07/01/20 - 11:59 p.m.

Due to scheduled maintenance, Workday will be unavailable on Wednesday, July 1 from 8-11:59 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - OneDrive Connectivity Issues on Coral Gables and Marine Campuses Have Been Resolved

Post Date:
06/18/20 - 2:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/18/20 - 1:20 p.m. – 06/18/20 - 2:20 p.m.

OneDrive connectivity issues on the Coral Gables and Marine campuses have been resolved, and access to OneDrive is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

OneDrive Connectivity Issues on Coral Gables and Marine Campuses

Post Date:
06/18/20 - 1:20 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Warning

Duration:
06/18/20 – 1:20 p.m. –

Please be advised that the University is currently experiencing OneDrive connectivity issues on the Coral Gables and Marine campuses. During this time, you may experience issues accessing OneDrive (onedrive.miami.edu) if you are on campus. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
06/14/20 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/14/20 - 11:30 a.m. – 06/14/20 - 12:00 p.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Issues

Post Date:
06/14/20 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/14/20 – 11:30 a.m. –

Please be advised that the University is currently experiencing issues with Workday (workday.miami.edu). Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, June 13 from 2-10 a.m.

Post Date:
06/08/20 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/13/20 - 2:00 a.m. – 06/13/20 - 10:00 a.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, June 13 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Adobe Creative Cloud Issues Have Been Resolved

Post Date:
05/27/20 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/27/20 - 12:20 p.m. – 05/27/20 - 5:00 p.m.

Issues with Adobe Creative Cloud have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Adobe Creative Cloud Issues

Post Date:
05/27/20 - 12:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/27/20 - 12:20 p.m. –

Please be advised that the University is currently experiencing issues with Adobe Creative Cloud. During this time, you may be unable to arrive at the Adobe login page. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, May 30 at 9:30 p.m.

Post Date:
05/26/20 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/30/20 - 9:30 p.m. - 05/31/20 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, May 30 at 9:30 p.m. through Sunday, May 31 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

External Internet Service Provider Outage

Post Date:
05/20/20 - 8:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/20/20 8:30 p.m. –

Please be advised that due to an external Internet service provider outage, you may not be able to connect to miami.edu sites and sub-sites (e.g., workday.miami.edu, courses.miami.edu, etc.) during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
05/19/20 - 8:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/19/20 - 8:00 a.m. – 05/19/20 - 8:30 a.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Issues

Post Date:
05/19/20 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/19/20 - 8:00 a.m. –

Please be advised that the University is currently experiencing issues with Workday (workday.miami.edu). During this time, you may be unable to arrive at the Workday login page. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, May 23 at 11:30 p.m.

Post Date:
05/18/20 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/23/20 - 11:30 p.m. - 05/24/20 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, May 23 at 11:30 p.m. through Sunday, May 24 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, May 16 from 2 a.m.-2 p.m.

Post Date:
05/12/20 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/16/20 - 2:00 a.m. – 05/16/20 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, May 16 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Issues with Duplicate Emails Have Been Resolved

Post Date:
05/07/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/06/20 - 11:30 p.m. – 05/07/20 - 3:15 a.m.

Please be advised that some University community members may have received duplicate emails between Wednesday, May 6 at 11:30 p.m. through Thursday, May 7 at 3:15 a.m. This issue has been resolved by Microsoft. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Qualtrics Maintenance – Wednesday, May 6 from 4-6 p.m.

Post Date:
04/28/20 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/06/20 - 4:00 p.m. - 05/06/20 - 6:00 p.m.

Please be advised that the survey application Qualtrics will be undergoing planned maintenance on Wednesday, May 6 from 4-6 p.m. During this time, access to Qualtrics may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Hyland OnBase Maintenance – Wednesday, April 29 from 8-11 p.m.

Post Date:
04/28/20 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/29/20 - 8:00 p.m. – 04/29/20 - 11:00 p.m.

Please be advised that the enterprise content management system Hyland OnBase will be undergoing maintenance on Wednesday, April 29 from 8-11 p.m. During this time, access to OnBase may be intermittently unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneLink Payment Processing Issues Have Been Resolved

Post Date:
04/22/20 - 11:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/22/20 - 10:30 a.m. – 11:20 a.m.

Issues with CaneLink have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Payment Processing Issues

Post Date:
04/22/20 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/22/20 - 10:30 a.m. –

Please be advised that the University is currently experiencing issues with CaneLink (canelink.miami.edu). You may experience intermittent issues processing payments within CaneLink during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Duo Multi-Factor Authentication (MFA) Delays/Failures Issue

Post Date:
04/21/20 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/21/20 - 3:00 p.m. –

Please be advised that the University is currently experiencing issues with Duo Multi-Factor Authentication (MFA). You may experience delays and/or failures with Duo authentication during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Qualtrics Email Delivery Issues

Post Date:
04/17/20 - 1:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/17/20 - 1:50 p.m. –

Please be advised that the University is currently experiencing issues with the survey application Qualtrics. You may experience email delivery delays for messages arriving from Qualtrics during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Database Maintenance – Starting Friday, April 10 at 11 p.m.

Post Date:
04/10/20 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/10/20 - 11:00 p.m. – 04/11/20 - 5:00 a.m.

Please be advised that the University of Miami's database environment will be undergoing maintenance starting on Friday, April 10 at 11 p.m. through Saturday, April 11 at 5 a.m. During this time, you may experience intermittent outages connecting to various UM services, including:

Accruent AutoCad
BoomiFlow
Meridian/UPlan

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, April 4 from 2-10 a.m.

Post Date:
03/30/20 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/04/20 - 2:00 a.m. – 04/04/20 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, April 4 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

VPN System Lagging Issues

Post Date:
03/23/20 - 3:00 p.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/23/20 - 3:00 p.m. –

Please be advised that the University of Miami's virtual private network (VPN), Pulse Secure, is currently experiencing intermittent system lagging issues. Work is underway to resolve this issue as quickly as possible.

Important: VPN should only be used by system administrators or for remote access to University on-premise systems/servers. VPN is no longer required for off-campus access to University enterprise systems, including but not limited to: Workday; CaneLink; Microsoft Office 365/Email/Teams; Epic/UChart; Blackboard; Adobe Creative Cloud; cloud storage like Box, OneDrive, and Google Drive; and Zoom. If you are using VPN, please ensure that you aren't using high-bandwidth tools, including video-streaming services like YouTube or Zoom, while connected.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Zoom Cloud Recording Processing Delays

Post Date:
03/18/20 - 6:00 p.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/18/20 - 6:00 p.m. –

Please be advised that the University is currently experiencing issues with Zoom cloud recording. Cloud recording processing times are currently delayed. Zoom's engineering team is actively working to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Thursday, March 19 from 8-11 p.m.

Post Date:
03/17/20 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/20 - 8:00 p.m. – 03/19/20 - 11:00 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Thursday, March 19 from 8-11 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Web Hosting Infrastructure Maintenance – Monday, March 9 from 6-11 p.m.

Post Date:
03/04/20 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/09/20 - 6:00 p.m. – 03/09/20 - 11:00 p.m.

Please be advised that the University's web hosting infrastructure will be undergoing maintenance on Monday, March 9 from 6-11 p.m. No downtime is expected for miami.edu hosted websites during this time. If you encounter issues during or after the maintenance window, contact Webmaster at: webmaster@miami.edu.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, March 7 from 2-10 a.m.

Post Date:
03/02/20 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/07/20 - 2:00 a.m. – 03/07/20 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, March 7 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold and Micros) Maintenance – Wednesday, February 26 from 11-11:45 p.m.

Post Date:
02/26/20 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/26/20 - 11:00 p.m. – 02/26/20 - 11:45 p.m.

Please be advised that the campus access control applications, CS Gold and Micros, will undergo a software maintenance on Wednesday, February 26 from 11-11:45 p.m. Building access via Cane Card will remain operational during the maintenance. During this time:

Access to student housing rooms via the MobileID application will not be accessible.
The ability to process Mobile Reader transactions, including financial and attendance transactions, will not be accessible.
Administrators of CS Gold will not be able to access the admin web portal (uaccess.miami.edu).

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at Coral Gables campus: 305-284-8282, Marine campus: 305-421-4815, or Medical campus: (305) 243-6375.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, March 7 at 9:30 p.m.

Post Date:
02/25/20 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/07/20 - 9:30 p.m. - 03/08/20 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, March 7 at 9:30 p.m. through Sunday, March 8 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, February 22 from 2 a.m.-2 p.m.

Post Date:
02/17/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/22/20 - 2:00 a.m. – 02/22/20 - 2:00 p.m.

Due to scheduled quarterly maintenance, Workday will be unavailable on Saturday, February 22 from 2 a.m. to 2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Starting Thursday, February 20 at 8 p.m.

Post Date:
02/17/20 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/20/20 - 8:00 p.m. – 02/21/20 - 2:00 a.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable starting Thursday, February 20 at 8 p.m. through Friday, February 21 at 2 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Duo Multi-Factor Authentication (MFA) Phone Call Delivery Issues

Post Date:
02/14/20 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/14/20 - 12:30 p.m. –

Please be advised that the University is currently experiencing issues with Duo Multi-Factor Authentication (MFA). You may experience issues authenticating with Duo MFA via phone call delivery during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold and Micros) Maintenance – Monday, February 10 from 11-11:30 p.m.

Post Date:
02/10/20 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/10/20 - 11:00 p.m. – 02/10/20 - 11:30 p.m.

Please be advised that the campus access control applications, CS Gold and Micros, will undergo a software maintenance on Monday, February 10 from 11-11:30 p.m. Building access via Cane Card will remain operational during the maintenance. During this time:

Access to student housing rooms via the MobileID application will not be accessible.
The ability to process Mobile Reader transactions, including financial and attendance transactions, will not be accessible.
Administrators of CS Gold will not be able to access the admin web portal (uaccess.miami.edu).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
02/03/20 - 4:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/03/20 - 9:30 a.m. – 02/03/20 - 4:25 p.m.

Issues with Microsoft Teams have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Microsoft Teams Issues

Post Date:
02/03/20 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/03/20 - 9:30 a.m. –

Please be advised that the University is currently experiencing issues with Microsoft Teams. During this time, you might not be able to access Teams or log in. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
01/25/20 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/25/20 - 6:30 – 01/25/20 - 8:00 a.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Issues

Post Date:
01/25/20 6:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/25/20 - 6:30 a.m. –

Please be advised that the University is currently experiencing issues with Workday (workday.miami.edu). During this time, you may experience intermittent issues clocking in/out and/or experience delays when submitting business processes. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, February 1 at 9:30 p.m.

Post Date:
01/24/20 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/01/20 - 9:30 p.m. - 02/02/20 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, February 1 at 9:30 p.m. through Sunday, February 2 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Relay Redirect – Thursday, January 23 at 8 p.m.

Post Date:
01/21/20 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/23/20 - 8:00 p.m.

Please be advised that the University will redirect the email relay smtp.med.miami.edu to the University's Exchange 2016 server on Thursday, Jan. 23, 2020 at 8 p.m., as the current relay server is no longer supported by Microsoft. After this date, future requests for smtp.med.miami.edu email relays will need to be completed by contacting the UMIT Service Desk.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Sunday, January 19 at 10:30 p.m.

Post Date:
01/19/20 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/19/20 - 10:30 p.m. - 01/20/20 - 1:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Sunday, January 19 at 10:30 p.m. through Monday, January 20 at 1 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - UM Marketplace Issues Have Been Resolved

Post Date:
01/16/20 - 9:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/15/20 - 10:40 a.m. – 01/16/20 - 9:40 a.m.

Issues with the UM Marketplace within Workday have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Marketplace Issues

Post Date:
01/15/20 - 10:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/15/20 - 10:40 a.m. –

Please be advised that the University is currently experiencing connectivity issues with the UM Marketplace within Workday. During this time, you may experience intermittent system lagging when trying to access the UM Marketplace. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, January 18 from 2-10 a.m.

Post Date:
01/14/20 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/18/20 - 2:00 a.m. – 01/18/20 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, January 18 from 2 a.m. to 10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Workday Issues Have Been Resolved

Post Date:
01/11/20 - 12:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/11/20 - 8:00 a.m. – 01/11/20 - 12:40 p.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Issues

Post Date:
01/11/20 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/11/20 - 8:00 a.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Relay Redirect – Monday, January 13 at 8 p.m.

Post Date:
01/07/20 10:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/13/20 - 8:00 p.m.

Please be advised that UMIT will redirect the email relay smtp.med.miami.edu to the University's Exchange server on Monday, Jan. 13 at 8 p.m., as the current relay server is no longer supported by Microsoft. After this date, future requests for smtp.med.miami.edu email relays will need to be completed by contacting the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Adobe Creative Cloud Maintenance – Monday, December 30 from 8-11:59 p.m.

Post Date:
12/30/19 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/30/19 - 8:00 p.m. – 12/30/19 - 11:59 p.m.

Please be advised that Adobe Creative Cloud will be undergoing maintenance on Monday, December 30 from 8-11:59 p.m. During this time, you may experience intermittent outages when connecting to Adobe Creative Cloud.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Google Drive Maintenance – Wednesday, December 18 from 10-11:59 p.m.

Post Date:
12/18/19 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/18/19 - 10:00 p.m. – 12/18/19 - 11:59 p.m.

Due to scheduled maintenance, Google Drive (google.miami.edu) will be unavailable on Wednesday, December 18 from 10-11:59 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Adobe Creative Cloud Maintenance – Starting Tuesday, December 17 at 8 p.m.

Post Date:
12/11/19 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/17/19 - 8:00 p.m. – 12/17/19 - 11:59 p.m.
12/19/19 - 8:00 p.m. – 12/19/19 - 11:59 p.m.

Please be advised that Adobe Creative Cloud will be undergoing maintenance on Tuesday, December 17 from 8-11:59 p.m. and Thursday, December 19 from 8-11:59 p.m. During this time, you may experience intermittent outages when connecting to Adobe Creative Cloud.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, December 14 from 2-10 a.m.

Post Date:
12/09/19 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/14/19 - 2:00 a.m. – 12/14/19 - 10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, December 14 from 2 a.m. to 10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Adobe Acrobat DC Issues

Post Date:
12/02/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
12/02/19 - 11:00 a.m. –

Please be advised that the University is currently experiencing issues with the Adobe Acrobat DC application on University-managed devices. If you are unable to access Adobe Acrobat DC, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu for support. We apologize for any inconvenience.

Office 365's SharePoint and OneDrive Maintenance

Post Date:
11/27/19 12:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/27/19 - 12:15 p.m. – 11/27/19 - 1:30 p.m.

Please be advised that Microsoft is currently performing maintenance on the cloud-based sites SharePoint and OneDrive for Business. During this time, you will be able to access these site in read-only mode (no edits can be made).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, December 7 at 9:30 p.m.

Post Date:
11/27/19 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/07/19 - 9:30 p.m. - 12/08/19 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, December 7 at 9:30 p.m. through Sunday, December 8 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Marketplace Issues

Post Date:
11/20/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/20/19 - 11:00 a.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Listserv Maintenance – Thursday, November 21 from 8-11:59 p.m.

Post Date:
11/20/19 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/21/19 - 8:00 p.m. – 11/21/19 - 11:59 p.m.

Please be advised that Listserv (listserv.miami.edu) will be undergoing scheduled maintenance on Thursday, November 21 from 8-11:59 p.m. During this time, you may experience intermittent outages when connecting to Listserv.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

OnBase UMiami Maintenance – Friday, November 15 from 7-8 p.m.

Post Date:
11/14/19 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/15/19 - 7:00 p.m. – 11/15/19 - 8:00 p.m.

Please be advised that the enterprise content management system OnBase UMiami will be undergoing maintenance on Friday, November 15 from 7-8 p.m. During this time, access to OnBase UMiami will be unavailable.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Duo Multi-Factor Authentication (MFA) Maintenance – Thursday, November 14 from 8-11:59 p.m.

Post Date:
11/12/19 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/14/19 - 8:00 p.m. – 11/14/19 - 11:59 p.m.

Please be advised that Duo Multi-Factor Authentication (MFA) will be undergoing maintenance on Thursday, November 14 from 8-11:59 p.m. During this time, you may experience intermittent outages when authenticating with Duo MFA.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Wednesday, November 13 from 8-11 p.m.

Post Date:
11/12/19 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/13/19 - 8:00 p.m. – 11/13/19 - 11:00 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Wednesday, November 13 from 8-11 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Reminder: UM Telephones Upgrade – Starting Saturday, November 16 at 8 p.m.

Post Date:
11/12/19 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/16/19 - 8:00 p.m. – 11/17/19 - 3:00 a.m.

UMIT will be upgrading the software on all UM telephones starting Saturday, November 16 at 8 p.m. through Sunday, November 17 at 3 a.m. To minimize impact to evening operations, phones will be upgraded in a phased approach. While the upgrade takes place, telephones may be unavailable for a few minutes (please note that the upgrade will not affect calls in progress). No action is required on your part to complete the upgrade.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, November 16 from 2-10 a.m.

Post Date:
11/11/19 - 11:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/16/19 - 2:00-10:00 a.m.

Due to scheduled monthly maintenance, Workday will be unavailable on Saturday, November 16 from 2 a.m. to 10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Jaggaer/UMarketplace, Use Chrome Browser

Post Date:
11/08/19 - 2:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/09/19 - 7:00 a.m. -

University faculty and staff who access UMarketplace, powered by Jaggaer, are advised to use the Chrome browser as of Saturday, November 9. The newest Jaggaer release no longer supports access via Internet Explorer versions 6-10.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Duo Multi-Factor Authentication (MFA) Phone Call Delivery Issues Have Been Resolved

Post Date:
11/07/19 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/07/19 - 1:30 p.m. – 11/07/19 - 9:00 p.m.

Issues with Duo Multi-Factor Authentication (MFA) have been resolved, and the service is now operating normally.

Note: Please add Duo MFA's authentication phone number, 1-669-201-9315, to your phone's contact list to ensure authentication request phone calls are delivered and not blocked by your phone's automatic spam protectors.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Duo Multi-Factor Authentication (MFA) Phone Call Delivery Issues

Post Date:
11/07/19 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/07/19 - 1:30 p.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Salesforce Application Issues Have Been Resolved

Post Date:
11/06/19 - 5:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/06/19 - 4:40 p.m. – 11/06/19 - 5:45 p.m.

Issues with the Salesforce application have been resolved, and application is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Salesforce Application Issues

Post Date:
11/06/19 - 4:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/06/19 - 4:40 p.m. –

Please be advised that the University is currently experiencing issues with the Salesforce application. At this time, you may experience intermittent outages connecting to the following Salesforce-enabled webpages:

Cognate Proposal Form: https://apps.miami.edu/CognateProposal
Recruitment Event Registration, Calendar, Check-in, Cancellation: https://miami.secure.force.com/EventRegistration?type=prospective
FRS Account Crosswalk: https://apps.miami.edu/FRSAccountCrosswalk
Kronos Time Punches: https://apps.miami.edu/KronosTimePunches
Non-Employee and Student Reimbursement Form: https://apps.miami.edu/WorkdayReimbursementForm
Online Inquiry Card (Event Walk-In Check-In): https://miami.secure.force.com/checkin/
OHGA IA Submission Form: https://miami.secure.force.com/IntlActivityForm/
Sub-Object Crosswalk: https://apps.miami.edu/SubObjectCrosswalk
View UMID: https://apps.miami.edu/ViewUMID

Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Box Issues Have Been Resolved

Post Date:
11/04/19 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/04/19 - 12:20 p.m. – 11/04/19 - 2:00 p.m.

Issues with the cloud-based storage solution Box have been resolved, and Box is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Box Issues

Post Date:
11/04/19 - 12:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/04/19 - 12:20 p.m. –

Please be advised that the University is currently experiencing issues with the cloud-based storage solution Box (box.miami.edu). You may experience intermittent outages during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - OnBase UMiami and UHealth System Issues Have Been Resolved

Post Date:
10/23/19 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/23/19 - 11:30 a.m. – 10/23/19 - 2:30 p.m.

Issues with the Hyland OnBase system has been resolved, and the system is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

OnBase UMiami and UHealth System Issues

Post Date:
10/23/19 11:30 am

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/23/19 11:30 am -

Please be advised that the University is currently experiencing system issues related to Hyland OnBase. We are working with the Hyland Technical Team to resolve this issue. This may affect Unity Client, Web Client, and Disconnected Scanning users. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Telephones Upgrade – Starting Saturday, November 16 at 8 p.m.

Post Date:
10/21/19 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/16/19 - 8:00 p.m. – 11/17/19 - 3:00 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, October 19 from 2 a.m.-2 p.m.

Post Date:
10/14/19 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/19/19 - 2:00 a.m. – 10/19/19 - 2:00 p.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, October 19 from 2 a.m. to 2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Blackboard Issues Have Been Resolved

Post Date:
10/07/19 - 7:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/07/19 - 6:20 p.m. – 10/07/19 - 7:00 p.m.

Issues with the course management system Blackboard have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Blackboard Issues

Post Date:
10/07/19 - 6:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/07/19 - 6:20 p.m. –

Please be advised that the University is currently experiencing issues with the course management system Blackboard (courses.miami.edu). You may experience intermittent outages during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Thursday, October 3 from 8-11 p.m.

Post Date:
10/02/19 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/03/19 - 8:00 p.m. – 10/03/19 - 11:00 p.m.

Please be advised that CaneID Self-Service (caneid.miami.edu) will be undergoing maintenance on Thursday, October 3 from 8-11 p.m. You may experience intermittent outages when logging in with your CaneID during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - UM Website Issues Have Been Resolved

Post Date:
09/26/19 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/26/19 - 2:30 p.m. – 09/26/19 - 3:30 p.m.

Issues with University of Miami websites have been resolved, and the websites are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Website Issues

Post Date:
09/26/19 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/26/19 - 2:30 p.m. –

Please be advised that the University is currently experiencing issues with some University of Miami websites, including miami.edu and it's subsites. You may experience intermittent outages connecting to these sites during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, September 21 at 9:30 p.m.

Post Date:
09/17/19 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/21/19 - 9:30 p.m. - 09/22/19 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, September 21 at 9:30 p.m. through Sunday, September 22 at 9:30 a.m. During this time, you will not be able to log in to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Profisee Maintenance – Friday, September 20 from 8-11:59 p.m.

Post Date:
09/17/19 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/20/19 - 8:00 p.m. - 09/20/19 - 11:59 p.m.

Please be advised that the data management platform Profisee (mdm.miami.edu/mdm/portal) will be undergoing planned maintenance on Friday, September 20 from 8-11:59 p.m. During this time, you will not be able to log in to Profisee.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

NelNet Payment Page Load Time Issue

Post Date:
09/12/19 - 3:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/12/19 - 3:20 p.m. –

Please be advised that the NelNet payment page is currently taking longer than usual to load. At this time, it might take up to one minute before the payment page loads. Work is underway to resolve this issue as quickly as possible.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Box Issues Have Been Resolved

Post Date:
09/12/19 - 6:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/12/19 - 12:10 p.m. – 09/12/19 6:30 p.m.

Issues with the cloud-based storage solution Box have been resolved, and Box is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Box Issues

Post Date:
09/12/19 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/12/19 - 12:10 p.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, September 7 at 9:30 p.m.

Post Date:
09/04/19 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/07/19 - 9:30 p.m. - 09/08/19 - 9:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, September 7 at 9:30 p.m. through Sunday, September 8 at 9:30 a.m. During this time, you will not be able to log on to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, September 7 from 2-10 a.m.

Post Date:
09/04/19 - 9:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/07/19 - 2:00 a.m. – 09/07/19 - 10:00 a.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, September 7 from 2 a.m. to 10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Telephones Upgrade – Starting September 3, 2019

Post Date:
08/28/19 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/03/19 - 9:30 p.m. – 11/11/19 - 9:30 p.m.

UMIT will be upgrading the software on all UM telephones starting September 3 through November 11, 2019. To minimize impact to daily operations, phones will be upgraded in a phased approach and upgrades will only take place during the evenings. While the upgrade takes place, telephones may be unavailable for a few minutes (please note that the upgrade will not affect calls in progress). No action is required on your part to complete the upgrade.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Listserv Maintenance – Wednesday, August 28 from 8-11 p.m.

Post Date:
08/28/19 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/28/19 - 8:00 p.m. – 08/28/19 - 11:00 p.m.

Please be advised that Listserv (listserv.miami.edu) will be undergoing scheduled maintenance on Wednesday, August 28 from 8-11 p.m. During this time, you may experience intermittent outages when connecting to Listserv.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Issues with Inbound Calls at the Medical Campus Have Been Resolved

Post Date:
08/21/19 - 9:40 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
08/21/19 - 12:10 p.m. – 08/21/19 - 9:40 p.m.

Issues with inbound calls at UHealth Tower, the Lennar Foundation Medical Center, the Kendall clinic, and certain Medley call center lines have been resolved. All incoming calls are functioning normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Issues with Inbound Calls at the Medical Campus

Post Date:
08/21/19 - 12:10 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
08/21/19 - 12:10 p.m. –

Due to a service line cut, inbound calls to several phone numbers at the Medical campus are being affected, including numbers that begin with 305-689 (UHealth Tower and the Lennar Foundation Medical Center), 305-243 (certain Medley call center numbers), 305-270 (Kendall clinic). Internal and outbound calls are operating normally. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Issues with Inbound Calls at the Medical Campus Have Been Resolved

Post Date:
08/17/19 - 5:30 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
08/17/19 - 9:00 a.m. – 08/17/19 - 5:30 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Issues with Inbound Calls at the Medical Campus

Post Date:
08/17/19 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
08/17/19 - 9:00 a.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Qualtrics Issues Have Been Resolved

Post Date:
08/13/19 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/13/19 - 9:30 a.m. – 08/13/19 - 10:00 a.m.

Issues with Qualtrics have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Qualtrics Issues

Post Date:
08/13/19 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/13/19 - 9:30 a.m. –

Please be advised that the University is currently experiencing issues with the survey application Qualtrics. You may experience issues logging into Qualtrics during this time. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, August 17 from 2-10 a.m.

Post Date:
08/11/19 - 12:22 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/17/19 - 2:00 a.m. – 08/17/19 - 10:00 a.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, August 17 from 2 a.m. to 10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

ULearn Maintenance – Saturday, August 10 from 9-11:59 p.m.

Post Date:
08/09/19 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/19 - 9:00 p.m. – 08/10/19 - 11:59 p.m.

Please be advised that the learning platform ULearn will be undergoing scheduled maintenance on Saturday, August 10 from 9-11:59 p.m. During this time, you may experience up to 15 minutes of inaccessibility.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Ungar Data Center UPS Replacement – Saturday, August 10 from 6:30 a.m.-10:30 p.m.

Post Date:
08/08/19 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/19 - 6:30 a.m. – 08/10/19 - 10:30 p.m.

Please be advised that the Ungar building data center's Uninterruptible Power Supply (UPS) will be replaced on Saturday, August 10 from 6:30 a.m.-10:30 p.m. During this time, the Ungar data center will be running on the main generator, and the portable generator will be on site as a backup. Although we do not foresee outages, please feel free to turn off any non-critical applications prior to the scheduled replacement.

If you have any questions, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Ungar Building Electrical Vault Maintenance – Friday, August 2 from 12:01-6 a.m.

Post Date:
07/31/19 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/02/19 - 12:01 a.m. – 08/02/19 - 6:00 a.m.

Please be advised that the Ungar building's electrical vault will be undergoing maintenance on Friday, August 2 from 12:01-6 a.m. During this time, the Ungar data center will be running on the main generator, and the portable generator will be on site as a backup. Please feel free to turn off any non-critical applications prior to the scheduled replacement.

If you have any questions, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UPrint Maintenance – Thursday, August 1 from 9 a.m.-4 p.m.

Post Date:
07/24/19 - 4:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/01/19 - 9:00 a.m. – 08/01/19 - 4:00 p.m.

Due to scheduled maintenance, the on-campus printing system UPrint will be unavailable on Thursday, August 1 from 9 a.m.-4 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, July 20 from 2 a.m.-2 p.m.

Post Date:
07/15/19 - 11:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/20/19 - 2:00 a.m. – 07/20/19 - 2:00 p.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, July 20 from 2 a.m. to 2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
07/14/19 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/14/19 - 11:55 a.m. – 07/14/19 - 12:30 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Issues

Post Date:
07/14/19 - 11:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/14/19 - 11:55 a.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Listserv Maintenance – Starting Friday, July 12 at 6 p.m.

Post Date:
07/11/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/12/19 - 6:00 p.m. – 07/13/19 - 6:00 a.m.

Please be advised that Listserv (listserv.miami.edu) will be undergoing scheduled maintenance starting Friday, July 12 at 6 p.m. through Saturday, July 13 at 6 a.m. During this time, you will not be able to log in to Listserv and/or send messages to a Listserv. Please do not send any messages to any Listserv after 6 p.m. on Friday, July 12.

If you have messages that are scheduled to be distributed during the scheduled maintenance time, please plan accordingly, and send them either before the maintenance window or after.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Servers Maintenance – Thursday, July 11 from 10-11:59 p.m.

Post Date:
07/08/19 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/11/19 - 10:00 p.m. – 07/11/19 -11:59 p.m.

Please be advised the CaneID servers will be undergoing scheduled maintenance on Thursday, July 11 from 10-11:59 p.m. During this time, you may experience intermittent file access issues if you are on campus and using a University of Miami computer.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Ungar Data Center UPS Replacement – Saturday, July 27 from 6:30 a.m.-10:30 p.m.

Post Date:
07/08/19 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/27/19 - 6:30 a.m. – 07/27/19 - 10:30 p.m.

Please be advised that the Ungar building data center's Uninterruptible Power Supply (UPS) will be replaced on Saturday, July 27 from 6:30 a.m.-10:30 p.m. During this time, the Ungar data center will be running on the main generator, and the portable generator will be on site as a backup. Although we do not foresee outages, please feel free to turn off any non-critical applications prior to the scheduled replacement.

If you have any questions, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Power and Phone Service Issues at the School of Law Have Been Resolved

Post Date:
07/07/19 - 8:40 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/07/19 - 7:40 p.m. – 07/07/19 - 8:40 p.m.

Power and phone service issues at the School of Law on the Coral Gables campus have been resolved, and phone services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Power and Phone Service Issues at the School of Law

Post Date:
07/07/19 - 7:40 p.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
07/07/19 - 7:40 p.m. –

Due to a power outage, phone services at the School of Law on the Coral Gables campus are being affected. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Tuesday, July 9 from 7-9 a.m.

Post Date:
07/05/19 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/09/19 - 7:00 a.m. – 07/09/19 - 9:00 a.m.

Please be advised that the campus access control application, CS Gold, will undergo a software upgrade on Tuesday, July 9 from 7-9 a.m. Building access via Cane Card will remain operational during the upgrade. During this time:

Access to student housing rooms via the MobileID application will not be accessible.
The ability to process Mobile Reader transactions, including financial and attendance transactions, will not be accessible.
Administrators of CS Gold will not be able to access the admin web portal (uaccess.miami.edu).

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Network Issues on the Medical Campus Have Been Resolved

Post Date:
07/03/19 - 11:00 a.m.

Affected Campus(es):
Medical

Severity:
Informational

Duration:
07/03/19 - 10:05 a.m. – 07/03/19 - 11:11 a.m.

Network issues on the Medical campus have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Duo Multi-Factor Authentication (MFA) SMS Text Delivery Issues Have Been Resolved

Post Date:
07/01/19 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Medical

Severity:
Informational

Duration:
07/01/19 - 11:00 a.m. – 07/01/19 - 1:00 p.m.

Issues with Duo Multi-Factor Authentication (MFA) have been resolved, and Duo MFA is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Duo Multi-Factor Authentication (MFA) SMS Text Delivery Issues

Post Date:
07/01/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/01/19 - 11:00 a.m. –

Please be advised that the University is currently experiencing issues with Duo Multi-Factor Authentication (MFA). You may experience issues authenticating with Duo MFA via SMS text delivery during this time. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Wednesday, June 26 from 8-11:59 p.m.

Post Date:
06/26/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/26/19 - 8:00 p.m. - 06/26/19 - 11:59 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance on Wednesday, June 26 from 8-11:59 p.m. During this time, you will not be able to log on to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Duo Multi-Factor Authentication (MFA) Issues Have Been Resolved

Post Date:
06/24/19 - 4:00 p.m.

Affected Campus(es):
Coral Gables, Medical

Severity:
Informational

Duration:
06/24/19 9:45 a.m. – 06/24/19 - 4:00 p.m.

Issues with Duo Multi-Factor Authentication (MFA) have been resolved, and Duo MFA is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Duo Multi-Factor Authentication (MFA) Issues

Post Date:
06/24/19 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/24/19 - 9:45 a.m. –

Please be advised that the University is currently experiencing issues with Duo Multi-Factor Authentication (MFA). You may experience intermittent issues authenticating with Duo MFA during this time. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

SecureCanes Wireless and UM Wired Networks Update – Starting June 24 at 8 p.m.

Post Date:
06/20/19 - 7:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/24/19 - 8:00 p.m. – 06/26/19 - 8:00 p.m.

As part of the University of Miami's initiative to continually improve wireless connectivity, UMIT will be updating the SecureCanes wireless and UM wired networks. The update will take place in a phased approach:

Marine campus: Monday, June 24 at 8 p.m.
Coral Gables campus: Tuesday, June 25 at 8 p.m.
Medical Campus: Wednesday, June 26 at 8 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Thursday, June 20 from 8-9 p.m.

Post Date:
06/19/19 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/20/19 - 8:00 p.m. – 06/20/19 - 9:00 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Thursday, June 20 from 8-9 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Lynda.com Transition to LinkedIn Learning – Thursday, June 20

Post Date:
06/17/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/20/19 - 12:01 a.m. – 06/20/19 - 11:59 p.m.

As recently announced, Microsoft will be upgrading Lynda.com, the learning and development platform, to LinkedIn Learning on Friday, June 21, 2019. In order to make this transition, Lynda.com will no longer be available as of Thursday, June 20. On Friday, June 21, LinkedIn Learning (LIL) will be live! To access LIL, please visit: lil.miami.edu. To learn more about what is changing and what isn't, please click here.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Saturday, June 15 from 2-10 a.m. and Sunday, June 16 from 9 a.m.-1 p.m.

Post Date:
06/10/19 - 10:07 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/15/19 - 2-10 a.m.
06/16/19 - 9 a.m.-1 p.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, June 15 from 2-10 a.m. and also on Sunday, June 16 from 9 a.m.-1 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Testing of VoIP Phone Emergency Broadcasting – Saturday, June 1 at 7:30 a.m.

Post Date:
05/28/19 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/01/19 - 7:30 a.m. – 06/01/19 - 7:31 a.m.

Please be advised that the Office of Emergency Management will be conducting a test of the VoIP phone emergency broadcast capability on Saturday, June 1 at 7:30 a.m. The message will broadcast for approximately one minute and will clearly state that it is a test. For more information about emergency alerts on campus, please visit: prepare.miami.edu/ENN.

If you have any questions, please contact the Office of Emergency Management at (305) 284-8005 or oem@miami.edu.

ULearn Maintenance – Friday, May 24 from 5-7 p.m.

Post Date:
05/24/19 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/24/19 - 5:00 p.m. – 05/24/19 - 7:00 p.m.

Please be advised that the learning platform ULearn will be undergoing scheduled maintenance on Friday, May 24 from 5-7 p.m. During this time, you will be unable to access ULearn.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Application Access Issues Have Been Resolved

Post Date:
05/22/19 - 3:50 p.m.

Affected Campus(es):
Coral Gables, Medical

Severity:
Informational

Duration:
05/22/19 12:45 p.m. – 05/22/19 - 3:50 p.m.

Issues with application access, including UPrint and UChart, have been resolved.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Application Access Issues

Post Date:
05/22/19 - 12:45 p.m.

Affected Campus(es):
Coral Gables, Medical

Severity:
Warning

Duration:
05/22/19 - 12:45 p.m. –

Please be advised that the University is currently experiencing application access issues at the Coral Gables and Medical campuses. During this time, you may experience issues connecting to applications, including UPrint, UChart, MobileCare, LeoLabs, Citrix, Clairvia, and MKinsight. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Marketplace Issues

Post Date:
05/21/19 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/21/19 - 3:00 p.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Box Issues Have Been Resolved

Post Date:
05/21/19 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/21/19 - 8:45 a.m. – 05/21/19 3:00 p.m.

Issues with the cloud-based storage solution Box have been resolved, and Box is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Box Issues

Post Date:
05/21/19 - 8:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/21/19 - 8:45 a.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Power and Network Outages on the Coral Gables Campus Have Been Resolved

Post Date:
05/19/19 - 8:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/19/19 - 4:30 p.m. – 05/19/19 - 8:00 p.m.

Power and network issues at the Coral Gables campus have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Saturday, May 25 at 12:01 a.m.

Post Date:
05/15/19 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/25/19 - 12:01 a.m. - 05/29/19 - 8:30 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Saturday, May 25 at 12:01 a.m. through Wednesday, May 29 at 8:30 a.m. During this time, you will not be able to log on to CaneLink.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Starting Saturday, May 18 from 2 a.m.-2 p.m.

Post Date:
05/13/19 - 12:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/18/19 - 2 a.m. – 05/18/19 - 2 p.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, May 18 from 2 a.m.-2 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Tuesday, May 14 from 8-11:55 p.m.

Post Date:
05/09/19 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/14/19 - 8:00 p.m. - 05/14/19 - 11:55 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Tuesday, May 14 from 8-11:55 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

NelNet Payment Portal Maintenance – Monday, May 13 from 12:01-7 a.m.

Post Date:
05/09/19 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/13/19 - 12:01 a.m. - 05/13/19 - 7:00 a.m.

Please be advised that the payment processing portal NelNet will be undergoing planned maintenance on Monday, May 13 from 12:01-7 a.m. You will be unable to submit payments within CaneLink and/or other NelNet payment portals during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Listserv Maintenance – Wednesday, May 8 from 9-11 p.m.

Post Date:
05/08/19 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/08/19 - 9:00 p.m. – 05/08/19 - 11:00 p.m.

Please be advised that Listserv (listserv.miami.edu) will be undergoing scheduled maintenance on Wednesday, May 8 from 9-11 p.m. During this time, you may experience intermittent outages when connecting to Listserv.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Sunday, May 5 from 12:30-5 a.m.

Post Date:
05/03/19 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/05/19 - 12:30 a.m. - 05/05/19 - 5:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance on Sunday, May 5 from 12:30-5 a.m. You may experience intermittent outages when trying to log in to CaneLink during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Box Issues Have Been Resolved

Post Date:
05/02/19 - 10:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/02/19 - 4:40 p.m. – 05/02/19 10:00 p.m.

Issues with the cloud-based storage solution Box have been resolved, and Box is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Box Issues

Post Date:
05/02/19 - 4:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/02/19 - 4:40 p.m. –

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneID Self-Service Maintenance – Thursday, May 2 from 8-10 p.m.

Post Date:
05/01/19 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/02/19 - 8:00 p.m. - 05/02/19 - 10 p.m.

Due to scheduled maintenance, CaneID Self-Service (caneid.miami.edu) will be unavailable on Thursday, May 2 from 8-10 p.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Please be advised that UMIT will be performing maintenance on the UM network on Friday, May 3 from 10-11 p.m. During this time, you may experience intermittent outages connecting to various UM services, including:

CaneID Self-Service (caneid.miami.edu)
Canon UPrint
Citrix (ucitrix.miami.edu)
Dell Boomi
Event Management System
File Servers
Kronos

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - UM Marketplace Issues Have Been Resolved

Post Date:
04/16/19 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/16/19 - 11:10 a.m. – 04/16/19 - 5:00 p.m.

Issues with the UM Marketplace within Workday have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Marketplace Issues

Post Date:
04/16/19 - 11:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/16/19 - 11:10 a.m. -

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
04/08/19 - 9:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/08/19 - 3:45 p.m. – 04/08/19 - 9:30 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Issues

Post Date:
04/08/19 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/08/19 - 3:45 p.m. –

Please be advised that the University is currently experiencing issues with CaneLink (canelink.miami.edu). You may experience issues logging into CaneLink during this time. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Starting Saturday, April 13 from 2-10 a.m.

Post Date:
04/08/19 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/13/19 - 2:00 a.m. – 04/13/19 - 10:00 a.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, April 13 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Network Issues at Student Village (Building 5) Have Been Resolved

Post Date:
04/06/19 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/06/19 - 2:10 p.m. – 04/06/19 - 3:00 p.m.

Network issues at the Student Village (Building 5) on the Coral Gables campus have been resolved, and network services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Power and Network Outages on the Coral Gables Campus Have Been Resolved

Post Date:
04/04/19 - 10:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/04/19 - 7:10 a.m. – 04/04/19 - 10:45 a.m.

Issues with power outages at the Coral Gables campus have been resolved, and network services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

SharePoint Maintenance – Monday, April 1, 2019

Post Date:
03/28/19 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/01/19 - 12:01 a.m. – 04/01/19 - 11:59 p.m.

Please be advised that Microsoft will be performing maintenance to SharePoint site lists on Monday, April 1, 2019. These lists will be transitioned from "classic" view to "modern" view. In order to avoid any disruptions, UMIT will maintain our UM SharePoint sites in "classic" view.* If you experience irregular behaviors within your SharePoint sites, please notify the UMIT Service Desk at: help@miami.edu.

(*Note: With the new "modern" experience for SharePoint, there are various enhancements and new features such as: attention views, PowerApps integration, Flow, column formatting, and the filters pane. If you are interested in exploring what "modern" can offer your UM SharePoint site, please email: help@miami.edu with the subject line "SharePoint Modern Site Request.")

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - SecureCanes Wireless Network Issues Have Been Resolved

Post Date:
03/19/19 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/19/19 - 12:30 p.m. – 03/19/19 - 1:30 p.m.

Issues with the SecureCanes wireless network have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Please be advised that the University is currently experiencing issues with the SecureCanes wireless network. You may experience issues connecting to the network during this time. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Starting Friday, March 15 at 11:59 p.m.

Post Date:
03/15/19 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/15/19 - 11:59 p.m. – 03/16/19 - 4:00 a.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting on Friday, March 15 at 11:59 p.m. through Saturday, March 16 at 4 a.m. You may experience intermittent outages when trying to log on to CaneLink during this time.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance – Starting Saturday, March 9 from 2-10 a.m.

Post Date:
03/04/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/09/19 - 2:00 a.m. – 03/09/19 - 10:00 a.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, March 9 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Distribution Lists Maintenance - Starting Wednesday, February 27

Post Date:
02/27/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/27/19 - 1:00 p.m. – 03/03/19 - 11:00 p.m.

Please be advised that UMIT will be performing maintenance on email distribution lists found in Microsoft Outlook's global address list (GAL) starting Wednesday, February 27 through Sunday, March 3. If you experience issues sending to a list during this maintenance window, please wait one (1) hour and then resend your message.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

CaneLink Maintenance – Sunday, February 24 from 12:30-7 a.m.

Post Date:
02/21/19 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/24/19 - 12:30 a.m. – 02/24/19 - 7:00 a.m.

Due to scheduled maintenance, CaneLink (canelink.miami.edu) will be unavailable on Sunday, February 24 from 12:30-7 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
02/18/19 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/18/19 - 9:20 a.m. – 02/18/19 - 2:00 p.m.

Issues with Microsoft Teams have been resolved, and the application is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Microsoft Teams Issues

Post Date:
02/18/19 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/18/19 - 9:20 a.m. –

Please be advised that the University is currently experiencing intermittent issues with Microsoft Teams. During this time, you may be unable to login to Teams via the desktop application and/or web portal. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - OnBase UMiami Solution Issues Have Been Resolved

Post Date:
02/14/19 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/14/19 - 2:40 p.m. – 02/14/19 - 6:00 p.m.

Issues with OnBase Solution have been resolved, and the website is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

OnBase UMiami Solution Issues

Post Date:
02/14/19 - 2:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/14/19 - 2:40 p.m. –

Please be advised that the University is currently experiencing issues with the enterprise content management system OnBase Solution. You may experience issues logging in to OnBase UMiami during this time. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Distribution Lists Maintenance - Starting Friday, February 15

Post Date:
02/14/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/15/19 - 8:00 a.m. – 02/17/19 - 11:00 p.m.

Please be advised that UMIT will be performing maintenance on email distribution lists found in Microsoft Outlook's global address list (GAL) starting Friday, February 15 through Sunday, February 17. If you experience issues sending to a list during this maintenance window, please wait one (1) hour and then resend your message.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Distribution Lists Maintenance - Starting Thursday, February 7

Post Date:
02/06/19 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/07/19 - 8:00 a.m. – 02/10/19 - 11:00 p.m.

Please be advised that UMIT will be performing maintenance on email distribution lists found in Microsoft Outlook's global address list (GAL) starting Thursday, February 7 through Sunday, February 10. If you are the owner of an email distribution list and experience issues sending to a list during this maintenance window, please wait one (1) hour and then resend your message.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Network Issues at Medical Campus Have Been Resolved

Post Date:
02/01/19 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/01/19 - 8:30 a.m. – 02/01/19 - 9:10 a.m.

Networking issues at the Medical campus have been resolved, and the network is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Please be advised that the University is currently experiencing network issues at the Medical campus. During this time, you may experience issues connecting to the network at the following buildings: Sylvester Comprehensive Cancer Center (SCCC), Bascom Palmer Eye Institute (BPEI), and Dominion Tower (DT). Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Issues with Emails Containing Links to External Websites Have Been Resolved

Post Date:
01/29/19 - 11:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/29/19 - 10:05 a.m. – 01/29/19 - 11:00 p.m.

Issues with emails containing links to external websites have been resolved, and email is now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

All Clear - Microsoft Office 365 Access Issues Have Been Resolved

Post Date:
01/29/19 - 10:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/29/19 - 5:00 p.m. – 01/29/19 - 10:15 p.m.

Microsoft Office 365 access issues have been resolved, and all services are now operating normally.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Microsoft Office 365 Access Issues

Post Date:
01/29/19 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/29/19 - 5:00 p.m. –

Please be advised that the University is currently experiencing intermittent issues with Microsoft Office 365. During this time, you may be unable to authenticate to and access Office 365 services. Work is underway to resolve this issue. We apologize for any inconvenience.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Campus Access Control (CS Gold) Upgrade – Tuesday, February 5 from 7-8 a.m.

Post Date:
01/18/19 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/05/19 - 7:00 a.m. – 02/05/19 - 8:00 a.m.

Please be advised that the campus access control application, CS Gold, will undergo a software upgrade on Tuesday, February 5 from 7-8 a.m. Building access via Cane Card will remain operational during the upgrade.

During this time:

Access to student housing rooms via the MobileID application will not be accessible.
The ability to process Mobile Reader transactions, including financial and attendance transactions, will not be accessible.
Administrators of CS Gold will not be able to access the admin web portal (uaccess.miami.edu).

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, Marine campus: 305-421-4815, or Medical campus: (305) 243-6375.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Email Distribution Lists Maintenance - Starting Wednesday, January 23

Post Date:
01/17/19 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/23/19 - 8:00 a.m. – 01/25/19 - 11:00 p.m.

Please be advised that UMIT will be performing maintenance on email distribution lists found in Microsoft Outlook's global address list (GAL) starting Wednesday, January 23 through Friday, January 25. If you are the owner of an email distribution list and experience issues sending to a list during this maintenance window, please wait one (1) hour and then resend your message.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

Workday Maintenance - Saturday, January 19 from 2-10 a.m.

Post Date:
01/14/19 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/19/19 - 2:00 a.m. – 01/19/19 - 10:00 a.m.

Due to scheduled maintenance, Workday will be unavailable on Saturday, January 19 from 2-10 a.m.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.

UM Software Downloads Website Maintenance – Tuesday, January 15 from 9-9:10 p.m.

Post Date:
01/14/19 - 3:40 p.m.

Affected Campus(es):
UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/15/19 - 9:00 p.m. – 01/15/19 - 9:10 p.m.

Please be advised that the UM Software Downloads website (http://public.cgcent.miami.edu/downloads/?download=software) will be undergoing scheduled maintenance on Tuesday, January 15 from 9-9:10 p.m. During this time, you may experience intermittent service disruptions when accessing the website.

If you have questions or concerns, please contact the UMIT Service Desk at: 305-284-6565 or help@miami.edu.