Alerts

Experiencing issues with an IT service or product? Please notify the IT Service Desk.

Cognate Search Engine Maintenance – Thursday, May 15 from 4-5 p.m.

Post Date:
05/14/25 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
05/15/25 – 4:00 p.m. – 05/15/25 – 5:00 p.m.

Please be advised that the Cognate Search Engine will be undergoing planned maintenance on Thursday, May 15 from 4-5 p.m. During this time, users may experience intermittent outages when accessing the Cognate Search Engine. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Apps Site Maintenance – Starting Friday, May 23 at 5 p.m.

Post Date:
05/14/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/23/25 - 5:00 p.m. – 06/02/25 – 9:00 a.m.

Please be advised that the Salesforce Applications (Apps) - Non-Employee & Student Reimbursement Form (https://apps.miami.edu/WorkdayReimbursementForm) will be unavailable. The submission window for Fiscal Year 2025 reimbursement requests will be closed on Friday, May 23 and will reopen on Monday, June 2.

If you have any questions or concerns, please contact the IT Service Desk.

Enterprise Content Management (OnBase) Maintenance – Tuesday, May 20 from 3-6:30 a.m.

Post Date:
05/12/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/20/25 - 3:00 a.m. – 05/20/25 – 6:30 a.m.

Please be advised that the University’s Enterprise Content Management System, OnBase, at the Coral Gables and Marine campuses is undergoing maintenance Tuesday, May 20 from 3-6:30 a.m. The system will be down during this maintenance period.

If you have any questions or concerns, please contact the IT Service Desk.

Student Health Salesforce Application Maintenance - Starting Saturday, May 17 at 10 p.m.

Post Date:
05/09/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/17/25 - 10:00 p.m. – 05/18/25 - 12:00 a.m.

Please be advised that the Salesforce application for Student Health will be undergoing scheduled maintenance starting Saturday, May 17 at 10 p.m. through Sunday, May 18 at 11:59 p.m. (midnight). During this time, access to the Salesforce application for Student Health may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Zoom Cloud Recording Issues

Post Date:
05/08/25 - 5:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/08/25 - 11:30 a.m. – 05/08/25 - 3:30 p.m.

Please be advised that issues with Zoom cloud recordings will be resolved over the next week.

If you have any questions or concerns, please contact the IT Service Desk.

Zoom Cloud Recording Issues

Post Date:
05/08/25 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/08/25 - 11:30 a.m. –

Please be advised that the University is investigating reports of Zoom cloud recordings not being copied to Kaltura. Please continue to access cloud recordings on Zoom and recordings can be uploaded to Kaltura manually in the interim. We are working to resolve the issue promptly and apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

UCitrix Maintenance - Thursday, May 15 from 10-11 p.m.

Post Date:
05/08/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/08/25 - 10:00 p.m. – 05/08/25 - 11:00 p.m.

Please be advised that UCtrix will be undergoing scheduled maintenance on Thursday, May 15 from 10-11 p.m. During this time, access to UCitrix will be unavailable. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Online Photo Submission System (Cloud Card) Maintenance – Thursday, May 8 from 11 a.m.-3 p.m.

Post Date:
05/07/25 - 4:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/08/25 - 11:00 a.m. – 05/08/25 - 3:00 p.m.

Please be advised that the University's online photo submission system Cloud Card will be undergoing maintenance on Thursday, May 8 from 11 a.m.-3 p.m. During this time, access the Cloud Card system will be intermittently unavailable. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control System (CS Gold) Maintenance – Starting Monday, May 12 at 6 p.m.

Post Date:
05/06/25 - 4:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
05/12/25 - 6:00 p.m. – 05/14/25 - 8:00 p.m.

To improve stability, minimize downtime, and support future functionality, the University's campus access control system CS Gold at the Coral Gables and Marine campuses will be undergoing infrastructure maintenance starting Monday, May 12 at 6 p.m. through Wednesday, May 14 at 8 p.m.

'Cane Card access to all buildings and student housing across campus will remain operational while the upgrade is taking place.

Some services may be unavailable, including:

The admin web portal (uaccess.miami.edu).
The ability to adjust access for new patrons, schedules, or remote door locks in the access control system.
The ability to process Mobile Reader transactions, including financial and attendance transactions.
Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead).
On-campus vending machines (credit cards or cash will be required during the maintenance window).
Adding 'Cane Express funds, viewing balances, and/or reporting lost cards via the GET app.
Printing and/or re-issuing of 'Cane Cards.

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Single Sign-On (SSO) Maintenance - Thursday, May 8 from 10-11 p.m.

Post Date:
05/02/25 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/08/25 - 10:00 p.m. – 05/08/25 - 11:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Thursday, May 8 from 10–11 p.m. This update applies to websites managed in Cascade (the University's website content management system). During this time, you may be signed out of certain sites and asked to log in again. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

University Website Maintenance - Starting Wednesday, May 7 at 10 p.m.

Post Date:
05/02/25 - 3:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/07/25 - 10:00 p.m. – 05/08/25 - 1:00 a.m.

Please be advised that IT will be performing maintenance on the University of Miami’s main website firewalls starting Wednesday, May 7 at 10 p.m. through Thursday, May 8 at 1 a.m. During this time, you may experience intermittent outages when accessing the website.

If you have any questions or concerns, please contact the IT Service Desk.

Gradescope Maintenance - Saturday, May 3 from 11 a.m.-12 p.m.

Post Date:
04/29/25 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/03/25 - 11:00 a.m. – 05/03/25 - 12:00 p.m.

Please be advised that Gradescope (gradescope.com/login) will be undergoing planned maintenance on Saturday, May 3 from 11 a.m. - 12 p.m. During this time, all features of Gradescope will be inaccessible, including access through integrations and the mobile app. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

University Website Firewalls Maintenance – Starting Wednesday, April 30 at 10 p.m.

Post Date:
04/24/25 - 2:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/30/25 - 10:00 p.m. – 05/01/25 - 1:00 a.m.

Please be advised that IT will be performing maintenance on the University of Miami's website firewalls starting Wednesday, April 30 at 10 p.m. through Thursday, May 1 at 1 a.m. During this time, no downtime is expected.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Sunday, April 20 from 5-10 a.m.

Post Date:
04/18/25 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/20/25 - 5:00 a.m. – 04/20/25 - 10:00 a.m.

CaneLink will be undergoing planned system maintenance on Sunday, April 20 from 5-10 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Sylvester Comprehensive Cancer Center (SCCC) Building Network Maintenance - Starting Thursday, April 24 at 11 p.m.

Post Date:
04/17/25 - 10:20 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
04/24/25 - 11:00 p.m. – 04/25/25 - 3:00 a.m.

Please be advised that IT will be performing network maintenance at the Sylvester Comprehensive Cancer Center (SCCC) building starting Thursday, April 24 at 11 p.m. through Friday, April 25 at 3 a.m. During this time, you may experience intermittent disruptions when connecting to the University of Miami's web-based services/applications and/or any other system connected to the network in the SCCC building. If you lose connection during the maintenance window, please relaunch the service or application to continue accessing it.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce UOnline CA-Signed Certificate Renewal - Thursday, April 24 from 8-9 a.m.

Post Date:
04/16/25 - 9:25 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/24/25 - 8:00 a.m. – 04/24/25 - 9:00 a.m.

Please be advised that Salesforce UOnline instance will be undergoing planned system maintenance on Thursday, April 24 from 8-9 a.m. During this time, the instance will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Applications (Apps) CA-Signed Certificate Renewal - Wednesday, April 23 from 5-6 p.m.

Post Date:
04/16/25 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/23/25 - 5:00 p.m. – 04/23/25 - 6:00 p.m.

Please be advised that Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Wednesday, April 23 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Kronos Time Punches page
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce CRM Self-Signed Certificate Renewal - Wednesday, April 16 from 5-6 p.m.

Post Date:
04/16/25 - 9:20 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/16/25 - 5:00 p.m. – 04/16/25 - 6:00 p.m.

Please be advised that the Salesforce CRM org. will be undergoing planned maintenance on Wednesday, April 16 from 5-6 p.m. During this time, the instance will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

CanesGuest Maintenance - Starting Wednesday, April 16 at 8 p.m.

Post Date:
04/15/25 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/16/25 - 8:00 p.m. – 04/17/25 - 4:00 a.m.

Please be advised that the CanesGuest wireless network will be undergoing maintenance starting Wednesday, April 16 at 8 p.m. through Thursday, April 17 at 4 a.m. During this time, you may experience network service disruption and/or be prompted with the CanesGuest splash page multiple times which you will need to click through to access the Internet.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, April 12 at 6 a.m.

Post Date:
04/12/25 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/12/25 - 6:00 a.m. – 04/12/25 - 11:00 a.m.
04/12/25 - 9:00 p.m. – 04/13/25 - 9:00 a.m.

CaneLink will be undergoing planned system maintenance on Saturday, April 12 from 6-11 a.m. ET, and again from Saturday, April 12 at 9 p.m. through Sunday, April 13 at 9 a.m. ET. During these times, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Applications (Apps) Instance Maintenance - Sunday, April 6 from 3-5 a.m.

Post Date:
03/31/25 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/06/25 - 3:00 a.m. – 04/06/25 - 5:00 a.m.

Please be advised that the Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned maintenance on Sunday, April 6 from 3-5 a.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Kronos Time Punches page
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk.

Cognate Search Engine Maintenance - Friday, March 28 from 7-8 p.m.

Post Date:
03/27/25 - 2:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/28/25 - 7:00 p.m. – 03/28/25 - 8:00 p.m.

Please be advised that the Cognate Search Engine will be undergoing planned maintenance on Friday, March 28 from 7-8 p.m. During this time, all features of the Cognate Search Engine will not be accessible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Virtual Private Network (VPN) Certificate Update - Thursday, April 3 from 10-11 p.m.

Post Date:
03/27/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/03/25 - 10:00 p.m. – 04/03/25 - 11:00 p.m.

Please be advised that the domain certificates for the University's virtual private network (VPN)—vpn.idsc.miami.edu, vpn.acorn.miami.edu—will be updated on Tuesday, April 3 from 10-11 p.m. If you are connected to the VPN during this time, you may experience a disconnect from the VPN session. If this occurs, simply reconnect to the VPN. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Maintenance - Starting Tuesday, April 1 at 9 p.m.

Post Date:
03/26/25 - 7:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/01/25 - 9:00 p.m. – 04/01/25 - 11:59 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing planned maintenance starting Tuesday, April 1 from 9-11:59 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Intermittent Connectivity to Systems and Applications Due to Server Maintenance - Tuesday, March 25 from 9-11:59 p.m.

Post Date:
03/25/25 - 6:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/25/25 - 9:00 p.m. – 03/25/25 - 11:59 p.m.

Please be advised that IT will be conducting server maintenance on Tuesday, March 25 from 9-11:59 p.m. During this time, you may experience intermittent connectivity issues when connected to University of Miami systems. If you lose connection, please log out of the system and relaunch the application. We apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - ULearn Issues Have Been Resolved

Post Date:
03/25/25 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/25/25 - 2:00 p.m. – 03/25/25 - 6:00 p.m.

Please be advised that issues with learning platform ULearn have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

ULearn Issues

Post Date:
03/25/25 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/25/25 - 2:00 p.m. –

Please be advised that the University is currently experiencing issues with the learning platform ULearn (ulearn.miami.edu). During this time, access to ULearn may be intermittently unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Cognate Search Engine Maintenance - Friday, March 21 from 7-8 p.m.

Post Date:
03/20/25 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/21/25 - 7:00 p.m. – 03/21/25 - 8:00 p.m.

Please be advised that the Cognate Search Engine will be undergoing planned maintenance on Friday, March 21 from 7-8 p.m. During this time, all features of the Cognate Search Engine will not be accessible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Microsoft Issues (Outlook and Teams) Have Been Resolved

Post Date:
03/20/25 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/25 - 2:45 p.m. – 03/20/25 - 9:10 a.m.

Please be advised that the world-wide performance issues within Microsoft's Outlook and Teams have been resolved, and Microsoft systems are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Issues (Outlook and Teams)

Post Date:
03/19/25 - 2:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/19/25 - 2:45 p.m. –

Microsoft is currently experiencing world-wide performance issues within Outlook and Teams. During this time, you may experience intermittent issues with Outlook and Teams, including being asked to re-sign in with your credentials. Microsoft is working to resolve the issue.

If you have any questions or concerns, please contact the IT Service Desk.

Domain Name System (DNS) Maintenance - Wednesday, March 19 from 10-11 p.m.

Post Date:
03/14/25 - 10:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/25 - 10:00 p.m. – 03/19/25 - 11:00 p.m.

Please be advised that IT will be conducting maintenance to specific IT-related Domain Name Systems (DNS) on Wednesday, March 19 from 10-11 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Network Maintenance for Load Balancers - Wednesday, March 12 from 9-11 p.m.

Post Date:
03/12/25 - 11:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
03/12/25 - 9:00 p.m. – 03/12/25 - 11:00 p.m.

Please be advised that the University's network application delivery controllers (load-balancers) at Medical and NOTA will be undergoing planned maintenance starting Wednesday, March 12 from 9-11 p.m. During this time, you may experience intermittent connectivity to some applications and sites. If you lose connection during this time, please attempt to relaunch the site. We apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact the IT Service Desk.

Gradescope Maintenance - Saturday, March 15 from 11 a.m.-12 p.m.

Post Date:
03/10/25 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/15/25 - 11:00 a.m. – 03/15/25 - 12:00 p.m.

Please be advised that Gradescope will be undergoing planned maintenance on Saturday, March 15 from 11 a.m.-12 p.m. During this time, all features of Gradescope will not be accessible. Users accessing the service via an integration, or through our Mobile App, will also be unable to do so. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Saturday, March 8 at 8 p.m.

Post Date:
03/07/25 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/08/25 - 8:00 p.m. – 03/09/25 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, March 8 at 8 p.m. through Sunday, March 9 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Maintenance - Starting Tuesday, March 11 at 11:45 p.m.

Post Date:
03/04/25 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/11/25 - 11:45 p.m. – 03/12/25 - 6:00 a.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing planned maintenance starting Tuesday, March 11 at 11:45 p.m. through Wednesday, March 12 at 6 a.m. During this time, access to EAB Navigate will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance – Starting Friday, February 28 at 8 p.m.

Post Date:
02/26/25 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/28/25 - 8:00 p.m. – 03/02/25 - 5:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing planned maintenance starting Friday, January 28 at 8 p.m., through Saturday, March 2 at 5 a.m. During this time, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

If you have any questions or concerns, please contact the IT Service Desk.

Network Maintenance for clinicaltrials.sylvester.org Website – Thursday, February 27 from 8-8:30 p.m.

Post Date:
02/20/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/27/25 - 8:00 p.m. – 02/27/25 - 8:30 p.m.

Due to network maintenance, please be advised there will be intermittent connectivity to the clinicaltrials.sylvester.org website on Thursday, February 27 from 8-8:30 p.m. If you lose connection during this time, please attempt to relaunch the site. We apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) - Sunday, March 2 from 1-5 a.m.

Post Date:
02/18/25 - 4:10 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/02/25 - 1:00 a.m. – 03/02/25 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, March 2 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Nationwide Issues with Duo SMS-Text Authentication Codes Have Been Resolved

Post Date:
02/13/25 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/13/25 - 1:45 p.m. – 02/13/25 - 9:00 p.m.

Issues with Duo SMS-text authentication have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Nationwide Issues with Duo SMS-Text Authentication Codes

Post Date:
02/13/25 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/13/25 - 1:45 p.m. –

Please be advised Duo is reporting nationwide issues with users receiving SMS-text authentication codes. However, other methods such as Duo push code, Duo with hardware token, Duo app code, and Duo with Yubikey are all functioning as expected. The IT team is working with the vendor to resolve this issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance - Saturday, February 15 from 1-3 a.m.

Post Date:
02/10/25 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/15/25 - 1:00 a.m. – 02/15/25 – 3:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Saturday, February 15 from 1-3 a.m. During this time, access to Salesforce may be intermittently unavailable.

In addition, the following forms may be unavailable during this time:

Non-Employee and Student Reimbursement Form
View Your UM Identification Information page
View Kronos Time Punches page
Cognate Proposal Form
'CC Submit a Case form
'CC Kiosk form
OLA Registration Site
Online Scheduling Site
SUMO Scheduler
Parking & Transportation Submit a Case form
SONHS Kiosk form
HRL Kiosk form

If you have any questions or concerns, please contact the IT Service Desk.

Virtual Private Network (VPN) Certificate Update – Monday, February 10 from 10-11 p.m.

Post Date:
02/05/25 - 6:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/10/25 - 10:00 p.m. – 02/10/25 - 11:00 p.m.

Please be advised that the domain certificates for the University's virtual private network (VPN)—vpn.miami.edu—will be updated on Monday, February 10 from 10-11 p.m. If you are connected to the VPN during this time, you may experience a disconnect from the VPN session. If this occurs, simply reconnect to the VPN. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Listserv Server Maintenance – Thursday, February 6 from 10-11 p.m.

Post Date:
02/05/25 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/06/25 - 10:00 p.m. – 02/06/25 - 11:00 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's server on Thursday, February 6 from 10-11 p.m. During this time, emails sent via Listserv will continue to work as expected; however, access to the Listserv website (listserv.miami.edu) may be intermittently unavailable. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Microsoft Teams Image Display Issues Have Been Resolved

Post Date:
02/05/25 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/05/25 - 11:35 a.m. – 02/05/25 - 1:00 p.m.

Issues with images displaying within Microsoft Teams have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Teams Image Display Issues

Post Date:
02/05/25 - 11:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/05/25 - 11:35 a.m. –

Please be advised that Microsoft is currently experiencing issues with images displaying within MS Teams (teams.microsoft.com). During this time, you may experience intermittent issues with images not rendering or displaying in MS Teams' chats. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Single Sign-On (SSO) Maintenance – Starting Tuesday, February 11 at 11 p.m.

Post Date:
02/05/25 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/11/25 - 11:00 p.m. – 02/12/25 - 1:00 a.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance starting Tuesday, February 11 at 11 p.m. through Wednesday, February 12 at 1 a.m. The maintenance is non-service impacting, and no downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Blackboard Issues with Editing (for Instructors) Have Been Resolved

Post Date:
02/04/25 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/30/25 - 8:45 p.m. – 02/04/25 - 9:30 a.m.

Issues with Blackboard (courses.miami.edu) editing capabilities for tests within the system have been resolved, and services are now operating normally.

For additional support, please contact the Learning Platforms team at 305-284-3949 or learningplatforms@miami.edu.

Blackboard Issues with Editing (for Instructors)

Post Date:
01/30/25 - 8:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/30/25 - 8:45 p.m. –

Please be advised that Blackboard (courses.miami.edu) is currently experiencing intermittent issues with editing capabilities for tests within the system. At this time, instructors may experience issues when editing tests in Blackboard Original courses. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance – Starting Friday, January 24 at 10 p.m.

Post Date:
01/24/25 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/24/25 - 10:00 p.m. – 01/25/25 - 1:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing planned maintenance starting Friday, January 24 at 10 p.m., through Saturday, January 25 at 1 a.m. During this time, you will experience network service disruptions and some applications may disconnect. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Blackboard Course Documents Issues Have Been Resolved

Post Date:
01/13/25 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/13/25 - 3:20 p.m. – 01/13/25 - 4:30 p.m.

Issues with Blackboard (courses.miami.edu) course documents loading within the system have been resolved, and services are now operating normally.

For additional support, please contact the Learning Platforms team at 305-284-3949 or learningplatforms@miami.edu.

Blackboard Course Documents Issues

Post Date:
01/13/25 - 3:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/13/25 - 3:20 p.m. -

Please be advised that Blackboard (courses.miami.edu) is currently experiencing issues with course documents loading within the system. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

Instructors: If you experience this issue, please use one of the University's approved cloud storage and collaboration solutions, Box or OneDrive, to share files as links within your course.

Box

OneDrive

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance - Wednesday, January 15 from 5-6 p.m.

Post Date:
01/06/25 - 1:50 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
01/15/25 - 5:00 p.m. – 01/15/25 – 6:00 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, January 15 from 5-6 p.m. During this time, access to Salesforce will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance - Starting Saturday, January 18 at 10 p.m.

Post Date:
01/06/25 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
01/18/25 - 10:00 p.m. – 01/19/25 – 5:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance starting Saturday, January 18 at 10 p.m. through Sunday, January 19 at 5 a.m. During this time, access to Salesforce may be intermittently unavailable.

In addition, the following forms may be unavailable during this time:

'CC Submit a Case form
'CC Kiosk form
Parking & Transportation Submit a Case form
SONHS Kiosk form
HRL Kiosk form

If you have any questions or concerns, please contact the IT Service Desk.

Qwickly Tools (within Blackboard) Maintenance - Friday, January 3 from 9 a.m.-12 p.m.

Post Date:
01/02/25 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/03/25 - 9:00 a.m. – 01/03/25- 12:00 p.m.

Please be advised that Qwickly Tools used for attendance and course management by course instructors and students within Blackboard Learn—including Qwickly Attendance and Qwickly Course Tools—will be undergoing planned maintenance on Friday, January 3 from 9 a.m.-12 p.m. During this time, you may have intermittent access to these tools, and some features will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Email Relay Maintenance – Wednesday, December 18 from 10-11 p.m.

Post Date:
12/17/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/18/24 - 10:00 p.m. - 12/18/24 - 11:00 p.m.

Please be advised that the following University of Miami email services will be undergoing planned maintenance on Wednesday, December 18 from 10-11 p.m. There is no expected downtime to online email services during this time.

Email Relays –
- relay.cgcent.miami.edu
- smtp.cgcent.miami.edu
- smtp.umail.miami.edu
- smtp.med.miami.edu
Listserv

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
12/16/24 - 4:51 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/16/24 - 3:15 p.m. – 12/16/24 - 4:51 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Issues

Post Date:
12/16/24 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
12/16/24 - 3:15 p.m. -

Please be advised that the University is currently experiencing issues with the student information system CaneLink (canelink.miami.edu). At this time, access to CaneLink is unavailable. UMIT is working with the vendor, Oracle, to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Hyland OnBase UMiami Maintenance – Sunday, December 22 from 2-7 a.m.

Post Date:
12/16/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/22/24 - 2:00 a.m. - 12/22/24 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, December 24 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Blackboard Maintenance - Sunday, December 22 from 2-8 a.m.

Post Date:
12/16/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/22/24 - 2:00 a.m. – 12/22/24 - 8:00 a.m.

Please be advised that Blackboard Learn (courses.miami.edu) will be undergoing planned maintenance on Sunday, December 22 from 2-8 a.m. During this time, you will not be able to log on to Blackboard.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Maintenance - Starting Monday, December 16 at 9 a.m.

Post Date:
12/11/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/16/24 - 9:00 a.m. – 12/20/24 - 11:59 a.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing planned maintenance starting Monday, December 16 at 9 a.m. through Friday, December 20 at 11:59 a.m. During this time, access to EAB Navigate will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Single Sign-On (SSO) Back-End Update – Starting Tuesday, December 17 at 10 p.m.

Post Date:
12/11/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/17/24 - 10:00 p.m. – 12/18/24 - 2:00 a.m.

Please be advised that updates will be made to the University’s single sign-on (SSO) back-end configuration starting Tuesday, December 17 at 10 p.m., through Wednesday, December 18 at 2 a.m. No downtime or disruption to services is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance – Saturday, December 14 from 2-3 a.m.

Post Date:
12/10/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/14/24 - 2:00 a.m. – 12/14/24 - 3:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing planned maintenance on Saturday, December 14 from 2-3 a.m. During this time, you will experience network service disruptions and some applications may disconnect. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

UHealth UService Upgrade – Monday, December 16 from 10:45-11:59 p.m.

Post Date:
12/09/24 - 3:00 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
12/16/24 - 10:45 p.m. – 12/16/24 – 11:59 p.m.

Please be advised that UHealth's IT service management system, ServiceNow (uhealth.service-now.com) will be upgraded to the new Xanadu release on Monday, December 16 from 10:45-11:59 p.m. There is no expected downtime to ServiceNow services during this time; however, system performance could be impacted which may result in slowness. The upgrade to Xanadu aims to improve overall functionality of the ServiceNow system.

If you have any questions or concerns, please contact the IT Service Desk.

Listserv Server Maintenance - Wednesday, December 11 from 10-10:30 p.m.

Post Date:
12/09/24 - 11:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/11/24 - 10:00 p.m. – 12/11/24 – 10:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's server on Wednesday, December 11 from 10-10:30 p.m. If a message is sent via Listserv during this time, it will remain in queue and then sent after the maintenance is complete.

If you have any questions or concerns, please contact the IT Service Desk.

Network Maintenance – Starting Monday, December 16 at 8 p.m.

Post Date:
12/09/24 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/16/24 - 8:00 p.m. – 12/16/24 - 11:59 p.m.
12/17/24 - 10:00 p.m. – 12/18/24 - 2:00 a.m.

Please be advised that the University's network will be undergoing planned maintenance in a phased approach, as noted above. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access and/or connectivity between campuses.

If you have any questions or concerns, please contact the IT Service Desk.

Zoom Maintenance (Certificate Renewal) – Wednesday, December 11 from 9-9:30 p.m.

Post Date:
12/06/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/11/24 - 9:00 p.m. – 12/11/24 – 9:30 p.m.

Please be advised that Zoom (zoom.miami.edu) will be undergoing planned maintenance on Wednesday, December 11 from 9-9:30 p.m. During this time, you may not be able to log in to the Zoom portal; however, users already logged in to the Zoom portal will not be affected.

If you have any questions or concerns, please contact the IT Service Desk.

Shibboleth Authentication Update – Thursday, December 12 from 2-2:30 p.m.

Post Date:
12/05/24 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
12/12/24 - 2:00 p.m. – 12/12/24 – 2:30 p.m.

Please be advised that the previous version of the University's Shibboleth configuration for federated authentication will be updated to a new version on Thursday, December 12 from 2-2:30 p.m. After the change, you will see the University of Miami option in drop-down menus for logging in to applications using Shibboleth to authenticate; review screengrab for reference. No downtime or disruption to services are expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Friday, December 6 at 11 p.m.

Post Date:
11/26/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/06/24 - 11:00 p.m. – 12/07/24 - 8:00 a.m.
12/07/24 - 11:00 p.m. – 12/08/24 - 8:00 a.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Friday, December 6 at 11 p.m. through Saturday, December 7 at 8 a.m. and Saturday, December 7 at 11 p.m. through Sunday, December 8 at 8 a.m. ET. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance – Starting Friday, December 6 at 8 p.m.

Post Date:
11/26/24 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/06/24 - 8:00 p.m. – 12/08/24 - 4:00 a.m.

Please be advised that the University's network firewall at all campuses will be undergoing maintenance starting Friday, December 6 at 8 p.m. through Sunday, December 8 at 4 a.m. During this time, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Microsoft Issues (Outlook and Teams) Have Been Resolved

Post Date:
11/25/24 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/25/24 - 11:30 a.m. – 11/25/24 - 9:00 p.m.

World-wide performance issues within Microsoft's Outlook and Teams have been resolved, and Microsoft systems are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Issues (Outlook and Teams)

Post Date:
11/25/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/25/24 - 11:30 a.m. –

Microsoft is currently experiencing world-wide performance issues within Outlook and Teams. During this time, you may experience intermittent issues with sending/receiving via Outlook and/or using Teams. Microsoft is working to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
11/25/24 - 8:31 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/25/24 - 7:51 a.m. – 11/25/24 - 8:31 a.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Issues

Post Date:
11/25/24 - 7:51 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/25/24 - 7:51 a.m. -

If you have any questions or concerns, please contact the IT Service Desk.

Hyland OnBase UMiami Canon MFD Maintenance – Monday, November 25 from 10-10:30 p.m.

Post Date:
11/19/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
11/25/24 - 10:00 p.m. - 11/25/24 - 10:30 p.m.

Please be advised that Hyland OnBase UMiami's Canon MFD scanners will be undergoing a scheduled maintenance on Monday, November 25 from 10-10:30 p.m. This will only affect those who are scanning documents via a Canon MFD.

Once the migration is complete, testing will be performed by the OnBase team on Tuesday, November 26 from 8-9 a.m. If you notice any issues scanning documents post-maintenance, please submit an incident to the IT Service Desk at help@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

Hyland OnBase UMiami Maintenance – Sunday, November 24 from 2-7 a.m.

Post Date:
11/18/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
11/24/24 - 2:00 a.m. - 11/24/24 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, November 24 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Friday, November 22 at 8 p.m.

Post Date:
11/18/24 - 8:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/22/24 - 8:00 p.m. – 11/24/24 - 8:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Friday, November 22 at 8 p.m. through Sunday, November 24 at 8 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

My Study Abroad Portal Maintenance – Starting Saturday, November 16 at 8:30 a.m.

Post Date:
11/15/24 – 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
11/16/24 - 8:30 a.m. – 11/18/24 - 8:20 a.m.

Please be advised that the My Study Abroad Portal (studyabroad.miami.edu and goabroad.miami.edu) will undergo planned maintenance from Saturday, November 16 at 8:30 a.m. through Monday, November 18 at 8:20 a.m. During this time, access to the My Study Abroad portal will be unavailable. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

UM Culture Tools Maintenance – Thursday, November 7 from 7-7:20 p.m.

Post Date:
11/05/24 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/07/24 - 7:00 p.m. – 11/07/24 - 7:20 p.m.

Please be advised that UM Culture Tools (e.g., Thank a 'Cane app) will be undergoing maintenance on Thursday, November 7 from 7-7:20 p.m. During this time, access to UM Culture Tools will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

University of Miami Website Maintenance – Wednesday, November 6 from 10-11:59 p.m.

Post Date:
11/04/24 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/06/24 - 10:00 p.m. – 11/06/24 - 11:59 p.m.

Please be advised that the University of Miami's website, miami.edu, will be undergoing planned maintenance on Wednesday, November 6 from 10-11:59 p.m. During this time, no downtime is expected for the University of Miami website.

If you have any questions or concerns, please contact the IT Service Desk.

Network Maintenance – Thursday, November 7 Through Friday, January 10

Post Date:
10/31/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/07/24 - 10:00 p.m. – 11/08/24 - 4:00 a.m.
11/14/24 - 10:00 p.m. – 11/15/24 - 4:00 a.m.
12/05/24 - 7:00 p.m. – 12/06/24 - 1:00 a.m.
12/12/24 - 10:00 p.m. – 12/13/24 - 4:00 a.m.
12/19/24 - 11:00 p.m. – 12/20/24 - 5:00 a.m.
01/09/25 - 11:00 p.m. – 01/10/25 - 2:00 a.m.

Please be advised that IT will be performing network maintenance on various dates, starting Thursday, November 7, 2024, through Friday, January 10, 2025. (Details below.) During this time, you may experience intermittent disruptions when connecting to the University of Miami's web-based services/applications and/or any other system connected to the network. If you lose connection during the maintenance window, please relaunch the service or application to continue accessing it.

Centrex: Thursday, November 7 at 10 p.m. through Friday, November 8 at 4 a.m.
Ungar: Thursday, November 14 at 10 p.m. through Friday, November 15 at 4 a.m.
CStars: Thursday, December 5 at 7 p.m. through Friday, December 6 at 1 a.m.
Rosenstiel School of Marine, Atmospheric, and Earth Science (RSMAES): Thursday, December 12 at 10 p.m. through Friday, December 13 at 4 a.m.
NOTA: Thursday, December 19 at 11 p.m. through Friday, December 20 at 5 a.m.
Rosenstiel Medical Science Building (RMSB): Thursday, January 9 at 11 p.m. through Friday, January 10 at 2 a.m.

If you have any questions or concerns, please contact the IT Service Desk.

SecureCanes and SecureMD2 Wireless Maintenance – Starting Thursday, October 31 at 10 p.m.

Post Date:
10/30/24 - 6:35 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
10/31/24 - 10:00 p.m. – 11/01/24 - 1:00 a.m.

Please be advised that IT will be performing maintenance on the SecureCanes and SecureMD2 wireless networks at the UHealth/MSOM campus on Thursday, October 31 from 10 p.m. to Friday, November 1 at 1 a.m. There is no expected downtime during the maintenance of these wireless networks.

If you have any questions or concerns, please contact the IT Service Desk.

Adobe Marketo Engage Release – Wednesday, November 6 from 12-12:30 a.m.

Post Date:
10/30/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
11/06/24 - 12:01 a.m. – 11/06/24 - 12:30 a.m.

Please be advised that the marketing automation software Adobe Marketo Engage will be releasing a new version on Wednesday, November 6 from 12:01-12:30 a.m. There is no expected downtime to Adobe Marketo Engage services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Cisco Unity Enterprise Voicemail Maintenance – Friday, November 1 from 8-11:30 p.m.

Post Date:
10/28/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/01/24 - 8:00 p.m. – 11/01/24 - 11:30 p.m.

Please be advised that the University’s Cisco Unity voicemail system will be undergoing planned maintenance on Friday, November 1 from 8-11:30 p.m. No downtime is expected for voicemail services.

During the maintenance, Cisco VoIP extension users can retrieve Unity voicemails by pressing the messages key on their Cisco VoIP phone; alternatively, for those with Unity voicemails configured to arrive via email, voicemails can be retrieved from their inbox during this time. Users can also retrieve their voicemails by dialing 305-284-0022 (8-0022) at the Coral Gables/Marine campuses or by dialing 305-243-0022 (6-0022) at the UHealth/MSOM campus.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - UM Websites Issues Have Been Resolved

Post Date:
10/28/24 - 8:55 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/28/24 - 8:10 a.m. – 10/28/24 - 8:55 a.m.

Issues with University of Miami sites (miami.edu) have been resolved, and web services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

UM Websites Issues

Post Date:
10/28/24 - 8:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/28/24 - 8:10 a.m. -

Please be advised that various University of Miami websites (miami.edu) have reported visual formatting issues. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Hyland OnBase UMiami Maintenance – Sunday, October 27 from 2-7 a.m.

Post Date:
10/21/24 - 2:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
10/27/24 - 2:00 a.m. - 10/27/24 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, October 27 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Marketing Cloud CRM Instance Maintenance – Saturday, October 26 from 2-2:30 a.m.

Post Date:
10/21/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
10/26/24 - 2:00 a.m. - 10/26/24 - 2:30 a.m.

Please be advised that the Salesforce Marketing Cloud CRM instance will be undergoing scheduled maintenance on Saturday, October 26 from 2-2:30 a.m. During this time, access to Salesforce Marketing Cloud may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Urgent Maintenance to Enterprise Internet Firewall(s) – Starting Thursday, October 17 at 11:30 p.m.

Post Date:
10/17/24 - 6:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/17/24 - 11:30 p.m. – 10/18/24 - 12:30 a.m.

Please be advised that we will be performing urgent maintenance to the enterprise internet firewall(s) starting tonight, Thursday, October 17 at 11:30 p.m. through Friday, October 18 at 12:30 a.m. During this time, you may experience intermittent internet slowness and an interruption of internet connectivity. Users may also experience a brief loss of connection to applications launched from Citrix. If this occurs, simply relaunch the application and log in again. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Maintenance to Servers Hosting Various UM Sites – Wednesday, October 16 from 10-11 p.m.

Post Date:
10/16/24 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/16/24 - 10:00 p.m. – 10/16/24 - 11:00 p.m.

Please be advised that server hosting maintenance will take place on Wednesday, October 16 from 10-11 p.m. for various University of Miami sites, including welcome.miami.edu, uhealthmiami.org, and med.miami.edu. There is no expected downtime to these sites during this time.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – LinkedIn Learning License Notice Issues Have Been Resolved

Post Date:
10/15/24 - 3:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/15/24 - 12:20 p.m. – 10/15/24 - 3:20 p.m.

LinkedIn Learning licensing notice issues have been resolved, and LinkedIn Learning is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

LinkedIn Learning License Notice Issues

Post Date:
10/15/24 - 12:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/15/24 - 12:20 p.m. –

Please be advised that LinkedIn Learning (lil.miami.edu) may be displaying a notice to start a free month trial and/or reactivate your account's license. IT is actively working with the vendor, LinkedIn Learning, to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Issues Affecting Blackboard Email Service Have Been Resolved

Post Date:
10/14/24 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/08/24 - 1:45 p.m. – 10/14/24 - 10:00 a.m.

Intermittent email service issues affecting Blackboard Learn are now resolved, and Blackboard is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Issues Affecting Microsoft Outlook Have Been Resolved

Post Date:
10/11/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/10/24 - 2:20 p.m. – 10/11/24 - 10:00 a.m.

World-wide performance issues affecting Outlook on the web and/or the Outlook desktop client are now resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Outlook Issues

Post Date:
10/10/24 - 2:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/10/24 - 2:20 p.m. –

Microsoft is currently experiencing world-wide performance issues within Outlook. During this time, you may experience intermittent issues with Outlook on the web and/or the Outlook desktop client. Microsoft is working to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Blackboard Email Service Issues

Post Date:
10/08/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/08/24 - 1:45 p.m. –

Please be advised that Blackboard Learn (courses.miami.edu) is currently experiencing intermittent email service issues, which is preventing the delivery of announcements, submission receipts, and messages to an email account. Instructors are advised to post announcements directly in their courses. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance – Starting Saturday, October 12 at 1 a.m.

Post Date:
10/07/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
10/12/24 - 1:00 a.m. – 10/12/24 - 3:00 a.m

Please be advised that Salesforce will be undergoing scheduled maintenance starting Saturday, October 12 from 1-3 a.m. During this time, access may be intermittently unavailable.

The following forms may be unavailable during this time:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form
'CC Submit a Case form
OHGA International Activity Form
'CC Kiosk form
OLA Registration Site
Online Scheduling Site
SUMO Scheduler

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Maintenance – Sunday, October 13 from 5-9 a.m.

Post Date:
10/07/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
10/13/24 - 5:00 a.m. – 10/13/24 - 9:00 a.m

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Sunday, October 13 from 5-9 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

 For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the maintenance window)
Printing of new 'Cane Cards

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance - Monday, September 30 from 10-10:15 p.m.

Post Date:
09/30/24 - 6:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
09/30/24 - 10:00 p.m. – 09/30/24 - 10:15 p.m.

Please be advised that the University's network firewall will be undergoing maintenance on Monday, September 30 from 10-10:15 p.m. During this time, you may experience intermittent network service disruptions. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance (Coral Gables and UHealth Campuses) – Starting Friday, September 27 at 8 p.m.

Post Date:
09/20/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
09/27/24 - 8:00 p.m. – 09/28/24 - 1:00 a.m.

Please be advised that the University's network firewall at the Coral Gables and UHealth campuses will be undergoing maintenance starting Friday, September 27 at 8 p.m. through Saturday, September 28 at 1 a.m During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance (UHealth Campus) – Starting Saturday, September 28 at 10 p.m.

Post Date:
09/20/24 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
09/28/24 - 10:00 p.m. – 09/29/24 - 4:00 a.m.

Please be advised that the University’s network firewall at the UHealth campus will be undergoing maintenance starting Saturday, September 28 at 10 p.m. through Sunday, September 29 at 4 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with virtual private network (VPN) access and/or communications with clinical systems/networks.

If you have any questions or concerns, please contact the IT Service Desk.

Please be advised there are reports of network disruptions throughout UM affecting connectivity and access to our wireless network, internet, and some systems. IT is actively working with our partner vendors to resolve the issue. An update will be sent once the problem is fixed. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Maintenance to Email Relay System Site (umrelay.miami.edu) – Tuesday, September 24 from 10-10:15 p.m.

Post Date:
09/17/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/24/24 - 10:00 p.m. – 09/24/24 - 10:15 p.m.

Please be advised that IT will be moving the email relay system site umrelay.miami.edu to new load-balancers—which are devices that distribute network traffic across the network to optimize performance, efficiency, and capacity—on Tuesday, September 24 from 10-10:15 p.m.

During the maintenance, you may continue accessing email via the Outlook app and site (outlook.miami.edu) or the Gmail app and site (gmail.miami.edu).

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – AT&T Issues Affecting University VPN Service Have Been Resolved

Post Date:
09/16/24 - 4:35 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/16/24 - 9:00 a.m. – 09/16/24 - 4:35 p.m..

The global AT&T wireless and AT&T cable internet issues affecting the University's virtual private network (VPN) are now resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

University of Miami HUB Issues

Post Date:
09/16/24 - 2:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/16/24 - 2:15 p.m. –

Please be advised that the University of Miami's HUB platform (hub.miami.edu) is currently experiencing issues. The HUB team is investigating the issue, and work is underway to resolve the issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

AT&T Issues Affecting University VPN Service

Post Date:
09/16/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/16/24 - 9:00 a.m. –

Please be advised that AT&T wireless and AT&T cable internet are experiencing global issues. At this time, there are reports of degradation of services for the University's virtual private network (VPN) due to this issue. AT&T is working to resolve the problem as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Single Sign-On (SSO) Servers Maintenance – Wednesday, September 18 from 8-10 p.m.

Post Date:
09/14/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/18/24 - 8:00 p.m. – 09/18/24 - 10:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) servers will be undergoing maintenance on Wednesday, September 18 from 8-10 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Sunday, September 15 from 1-5 a.m.

Post Date:
09/13/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/15/24 - 1:00 a.m. – 09/15/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, September 15 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

ACoRN Wireless Certificate Update – Thursday, September 19 at 8 p.m.

Post Date:
09/12/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/19/24 - 8:00 p.m. – 09/19/24 - 8:00 p.m.

Please be advised that the authentication certificate for the wireless Academic Collaboration and Research Network (ACoRN) will be updated on Thursday, September 19 at 8 p.m.

After the update, ACoRN users may receive a prompt on their device(s) to accept the new certificate. Please review the documentation for accepting the new ACoRN certificate.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Error When Accessing Microsoft Resources from AT&T Has Been Resolved

Post Date:
09/12/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/12/24 - 8:45 a.m. – 09/12/24 - 11:30 a.m.

The nation-wide issues when accessing Microsoft resources, including email and Teams, while using AT&T wireless and AT&T cable internet are now resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Error When Accessing Microsoft Resources from AT&T

Post Date:
09/12/24 - 8:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/12/24 - 8:45 a.m. –

Please be advised there are nation-wide reports of errors when accessing Microsoft resources, including email and Teams, while using AT&T wireless and AT&T cable internet. The IT team is investigating the issue, and an update will be sent when the problem is fixed.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Friday, September 13 at 8 p.m.

Post Date:
09/09/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/13/24 - 8:00 p.m. – 09/15/24 - 8:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Friday, September 13 at 8 p.m. through Sunday, September 15 at 8 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Single Sign-On (SSO) Servers Maintenance – Wednesday, September 11 from 8-10 p.m.

Post Date:
09/09/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/11/24 - 8:00 p.m. – 09/11/24 - 10:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) servers will be undergoing maintenance on Wednesday, September 11 from 8-10 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Maintenance to caneid.miami.edu Site – Tuesday, September 10 from 9-9:15 p.m.

Post Date:
09/03/2024 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/10/24 – 9:00 p.m. – 09/10/24 - 9:15 p.m.

Please be advised that IT will be moving the site caneid.miami.edu to new load-balancers—which are devices that distribute network traffic across the network to optimize performance, efficiency, and capacity—on Tuesday, September 10 from 9-9:15 p.m. During this time, you may be unable to access this site. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controllers Maintenance – Starting Wednesday, September 11

Post Date:
09/03/24 - 3:55 p.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
09/11/24 - 10:00 p.m. – 09/11/24 - 11:59 p.m.
09/12/24 - 10:00 p.m. – 09/12/24 - 11:59 p.m.
09/14/24 - 10:00 p.m. – 09/14/24 - 11:59 p.m.

Please be advised that IT will be performing maintenance on the wireless controllers—which allow wireless devices to connect to the network—at the UHealth/MSOM campus in a phased approach, as noted below. There is no expected downtime for the University's wireless networks.

Remote Clinics –
- Wednesday, September 11 at 10 p.m.
Medical Campus –
- Thursday, September 12 at 10 p.m.
Lennar and Hospitals (UTower/SCCC/BPEI) –
- Saturday, September 14 at 10 p.m.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Saturday, September 7 from 6 a.m.-4 p.m.

Post Date:
09/03/24 - 3:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/07/24 - 6:00 a.m. – 09/07/24 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance on Saturday, September 7 from 6 a.m.-4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Maintenance to Servers Hosting Various miami.edu Sites – Thursday, September 5 from 10-11 p.m.

Post Date:
09/03/2024 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/05/24 – 10:00 p.m. – 09/05/24 - 11:00 p.m.

Please be advised that server hosting maintenance will take place on Thursday, September 5 from 10-11 p.m. for various University of Miami sites. There is no expected downtime to the sites during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Maintenance to mail.miami.edu and email.miami.edu Sites – Thursday, August 29 from 9-9:15 p.m.

Post Date:
08/26/2024 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/29/24 – 9:00 p.m. – 08/29/24 - 9:15 p.m.

Please be advised that IT will be moving the sites mail.miami.edu and email.miami.edu to new load-balancers—which are devices that distribute network traffic across the network to optimize performance, efficiency, and capacity—on Thursday, August 29 from 9-9:15 p.m. During this time, you may be unable to access these sites. We apologize for any inconvenience.

During the maintenance, you may continue accessing email via the Outlook app and site (outlook.miami.edu) or the Gmail app and site (gmail.miami.edu).

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Hyland OnBase UMiami System Issues Have Been Resolved

Post Date:
08/23/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/22/24 - 9:25 p.m. – 08/23/24 - 11:30 a.m.

Issues with Hyland OnBase UMiami have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Hyland OnBase UMiami System Issues

Post Date:
08/22/24 - 9:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/22/24 - 9:25 p.m. –

Please be advised the Hyland OnBase UMiami site is currently unavailable. Work is underway with Hyland to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Domain Name System (DNS) Servers Upgrade – Thursday, August 22 from 8-10 p.m.

Post Date:
08/20/24 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/22/24 - 8:00 p.m. – 08/22/24 - 10:00 p.m.

Please be advised that IT will be conducting an upgrade to specific IT-related Domain Name System (DNS) servers on Thursday, August 22 from 8-10 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Issues Downloading Documents in Workday Have Been Resolved

Post Date:
08/19/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/19/24 - 12:01 p.m. – 08/19/24 - 1:00 p.m.

Issues with downloading documents in Workday have been resolved, and Workday is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Issues Downloading Documents in Workday

Post Date:
08/19/24 - 12:01 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/19/24 - 12:01 p.m.

Workday is currently experiencing global issues that may affect your ability to download documents. Workday is working to resolve this global issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance (Student Health) – Wednesday, August 21 from 5-5:30 p.m.

Post Date:
08/14/24 - 3:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/21/24 - 5:00 p.m. – 08/21/24 - 5:30 p.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Wednesday, August 21 from 5:00 p.m. – 5:30 p.m. During this time, access may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Sunday, August 11 from 1-3 a.m.

Post Date:
08/08/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/11/24 - 1:00 a.m. – 08/11/24 - 3:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, August 11 from 1-3 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Microsoft Teams Issues Have Been Resolved

Post Date:
08/07/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/06/24 - 11:20 a.m. – 08/07/24 - 4:45 p.m.

Issues with Microsoft Teams have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – TouchNet Issues Have Been Resolved

Post Date:
08/06/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/06/24 - 2:20 p.m. – 08/06/24 - 5:00 p.m.

Issues with TouchNet have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

TouchNet Issues

Post Date:
08/06/24 - 2:21 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/06/24 - 2:20 p.m.

The store management system TouchNet is experiencing issues. During this time, you may experience slowdowns when accessing and loading TouchNet. Work is underway to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Teams Issues

Post Date:
08/06/24 - 11:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/06/24 - 11:20 a.m. -

Microsoft is currently experiencing world-wide performance issues within MS Teams (teams.microsoft.com). During this time, you may experience intermittent issues with MS Teams' chats, including images not rendering/displaying. Microsoft is working to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controllers Maintenance – Starting Tuesday, August 6

Post Date:
08/05/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
08/06/24 - 7:00 p.m. – 08/06/24 - 7:15 p.m.
08/07/24 - 7:00 p.m. – 08/07/24 - 7:15 p.m.
08/08/24 - 7:00 p.m. – 08/08/24 - 7:15 p.m.
08/10/24 - 7:00 p.m. – 08/10/24 - 7:15 p.m.

Please be advised that IT will be performing maintenance on the wireless controllers—which allow wireless devices to connect to the network—at the Coral Gables and Marine campuses in a phased approach, as noted below. There is no expected downtime for the University's wireless networks.

Coral Gables Campus –
- Residence Halls and Watsco Center: Tuesday, August 6 at 7 p.m.
- Remainder of Coral Gables Campus: Wednesday, August 7 at 7 p.m. and Thursday, August 8 at 7 p.m.
Marine Campus –
- Full Marine Campus: Saturday, August 10 at 7 p.m.

If you have any questions or concerns, please contact the IT Service Desk.

Annual UM Wireless and Wired Network Certificates Update – Starting Monday, August 5

Post Date:
8/1/24 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
8/5/24 - 8:00 p.m. – 8/5/24 - 8:15 p.m.
8/6/24 - 8:00 p.m. – 8/6/24 - 8:15 p.m.
8/7/24 - 10:00 p.m. – 8/7/24 - 10:15 p.m.
8/8/24 - 11:59 p.m. – 8/9/24 - 12:15 a.m.

Please be advised that IT will be updating the University's wireless and wired network certificates in a phased approach (review details below). There is no expected downtime for wireless and/or wired networks.

Monday, August 5 at 8 p.m.: CaneNet Wireless (Students)
- Review the documentation for accepting the new network certificate.
Tuesday, August 6 at 8 p.m.: eduroam
- Review what the new prompt will look like.
Wednesday, August 7 at 10 p.m.: UMiamiWireless and wired (Coral Gables/Marine)
- Review the documentation for accepting the new network certificate.
Thursday, August 8 at 11:59 p.m.: SecureCanes wireless and wired (UHealth/MSOM)
- Review the documentation for accepting the new network certificate.

After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to any of the networks.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – Qualtrics Issues Have Been Resolved

Post Date:
07/31/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 11:40 p.m. – 07/31/24 - 9:10 a.m.

Issues with Qualtrics have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Qualtrics Issues

Post Date:
07/30/24 - 11:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 11:40 p.m.–

The survey tool Qualtrics (umiami.qualtrics.com) is currently experiencing issues. During this time, access to Qualtrics may be intermittently unavailable. Work is underway to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – EAB Navigate Issues Have Been Resolved

Post Date:
07/30/24 - 11:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 6:15 p.m. – 07/30/24 - 11:20 p.m.

Issues with EAB Navigate have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Issues

Post Date:
07/30/24 - 6:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/30/24 - 6:15 p.m. –

EAB's student success tool Navigate (umiami.campus.eab.com) is currently experiencing issues. During this time, access to EAB Navigate may be intermittently unavailable. Work is underway to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Adobe Marketo Engage Release – Starting Friday, July 26 at 8:15 p.m.

Post Date:
07/25/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/26/24 - 8:15 p.m. – 07/27/24 - 1:45 a.m.

Please be advised that the marketing automation software Adobe Marketo Engage will be releasing a new version starting Friday, July 26 at 8:15 p.m. through Saturday, July 27 at 1:45 a.m. There is no expected downtime to Adobe Marketo Engage services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear – IT Systems Interruptions Have Been Resolved

Post Date:
07/20/24 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/19/24 - 2:10 a.m. – 07/20/24 - 9:20 a.m.

IT systems interruptions have been resolved, and all services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

IT Systems Interruptions

Post Date:
07/19/24 - 2:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/19/24 - 2:10 a.m. -

A global outage of the IT security technology CrowdStrike resulted in disruptions to systems around the world, including at the University of Miami. During this time, you may be unable to connect to services within the University of Miami network, including UChart. Work is underway to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Listserv License Update – Wednesday, July 24 from 5-6:30 p.m.

Post Date:
7/18/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
7/24/24 - 5:00 p.m. – 7/24/24 - 6:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's license on Wednesday, July 24 from 5-6:30 p.m. There is no expected downtime to Listserv services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

UMarketplace System Maintenance - Starting Friday, July 12 at 9 p.m.

Post Date:
07/12/24 - 9:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/12/24 - 9:00 p.m. – 07/14/24 - 11:59 p.m.

Please be advised that the supplier website for purchasing within Workday, UMarketplace, will be undergoing maintenance starting Friday, July 12 at 9 p.m. through Sunday, July 14 at 11:59 a.m. During this time, the UMarketplace will be unavailable. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Counseling Kiosk Website Front-End Migration - Monday, July 15 from 9-11 a.m.

Post Date:
07/10/24 - 9:55 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/15/24 - 9:00 a.m. – 07/15/24 - 11:00 a.m.

Please be advised that IT will be migrating the Counseling Kiosk website (counselingkiosk.sa.miami.edu) to a new network device that will improve the reliability of the site on Monday, July 15 from 9-11 a.m. During this time, you may experience interruptions in accessing the website.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Maintenance - Wednesday, July 17 from 9-11 p.m.

Post Date:
07/10/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/17/24 - 9:00 p.m. – 07/17/24 - 11:00 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Wednesday, July 17 from 9-11 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Various Site Configuration Migrations – Monday, July 15 from 9-11 a.m.

Post Date:
07/08/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/15/24 - 9:00 a.m. – 07/15/24 - 11:00 a.m.

Please be advised that IT will be migrating various University of Miami sites (miami.edu) to new technical configurations on Monday, July 15 from 9-11 a.m. During this time, access to the following sites may be intermittently unavailable:

com.miami.edu
counselingkiosk.sa.miami.edu
powerfaids.miami.edu
reportsdev.miami.edu
reportsqa.miami.edu
reportstest.miami.edu
boomiflowdev.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

UOnline Salesforce Instance Maintenance – Thursday, July 11 from 8:30-9 a.m.

Post Date:
07/03/24 - 3:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/11/24 - 8:30 a.m. – 07/11/24 - 9:00 a.m.

Please be advised that the UOnline Salesforce instance (uonline.my.salesforce.com) will be undergoing scheduled maintenance on Thursday, July 11 from 8:30-9 a.m. During this time, access to the UOnline Salesforce instance will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Boomi (Integration Platform) Maintenance - Starting Tuesday, July 9 through Wednesday, July 10

Post Date:
07/02/24 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/09/24 - 9:00 a.m. – 07/09/24 - 5:00 p.m.
07/10/24 - 9:00 a.m. – 07/10/24 - 5:00 p.m.

Please be advised that IT will be performing maintenance on the integration platform Boomi and Boomi Flow on Tuesday, July 9 from 9 a.m.-5 p.m. and Wednesday, July 10 from 9 a.m.-5 p.m. During this time, no downtime is expected.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Maintenance - Wednesday, July 10 from 8-11 p.m.

Post Date:
07/02/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/10/24 - 8:00 p.m. – 07/10/24 - 11:00 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Wednesday, July 10 from 8-11 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Network connectivity issues have been resolved, and network services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

We are currently experiencing network issues. During this time, you may be unable to connect to the virtual private network (VPN) and/or other services within the University of Miami network. Work is underway to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - UM Websites Issues Have Been Resolved

Post Date:
06/28/24 - 5:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/24 - 4:30 p.m. – 06/28/24 - 5:10 p.m.

Issues with University of Miami sites (miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

UM Websites Issues

Post Date:
06/28/24 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/24 - 4:30 p.m. -

Please be advised that various University of Miami sites (miami.edu) have reported system issues. At this time, you may experience intermittent issues when trying to access these sites. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

UService Upgrade – Friday, June 28 from 8-11:59 p.m.

Post Date:
06/28/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
06/28/24 - 8:00 p.m. – 06/28/24 - 11:59 p.m.

Please be advised that the IT service management system UService (ServiceNow) will be upgraded to the new Vancouver release on Friday, June 28 from 8-11:59 p.m. During this time, you may experience intermittent service disruptions when accessing UService. The upgrade to Vancouver includes minor updates and aims to improve overall functionality of the UService system.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Adobe Acrobat Licensing Notice Issues Have Been Resolved

Post Date:
06/28/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/24 - 9:50 a.m. – 06/28/24 - 3:00 p.m.

Issues with Adobe Acrobat displaying a license expiration notice have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Adobe Acrobat Licensing Notice Issues

Post Date:
06/28/24 - 9:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/24 - 9:50 a.m. –

If you have any questions or concerns, please contact the IT Service Desk.

Listserv License Update – Wednesday, June 26 from 5-6:30 p.m.

Post Date:
6/24/24 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
6/26/24 - 5:00 p.m. – 6/26/24 - 6:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's license on Wednesday, June 26 from 5-6:30 p.m. There is no expected downtime to Listserv services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Clusters Maintenance – Starting Wednesday, June 26 through Friday, June 28

Post Date:
06/24/24 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/26/24 - 8:00 p.m. – 06/27/24 - 3:00 a.m.
06/27/24 - 8:00 p.m. – 06/28/24 - 12:01 a.m.

Please be advised that IT will perform maintenance on various VMware clusters starting Wednesday, June 26 through Friday, June 28. (Details below.) This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

VxRail cluster #2 maintenance: starting Wednesday, June 26 at 8 p.m. through Thursday, June 27 at 3 a.m.
NOTA VxRail cluster maintenance: starting Thursday, June 27 at 8 p.m. through Friday, June 28 at 12:01 a.m.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Sunday, June 23 from 1-5 a.m.

Post Date:
06/18/24 - 5:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/23/24 - 1:00 a.m. – 06/23/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, June 23 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance – Starting Saturday, June 15 at 1 a.m.

Post Date:
06/12/24 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/15/24 - 1:00 a.m. – 06/15/24 -3:00 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance starting Saturday, June 15 from 1-3 a.m. During this time, access may be intermittently unavailable.

The following forms may be unavailable during this time:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form
'CC Submit a Case form
OHGA International Activity Form
'CC Kiosk form
OLA Registration Site
Online Scheduling Site
SUMO Scheduler

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance (Coral Gables and UHealth Campuses) – Starting Friday, June 7 at 8 p.m.

Post Date:
06/07/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
06/07/24 - 8:00 p.m. – 06/07/24 -11:30 p.m.

Please be advised that the University’s network firewall at the Coral Gables and UHealth campuses will be undergoing maintenance starting Friday, June 7 from 8-11:30 p.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance (UHealth Campus) – Starting Saturday, June 8 at 8 p.m.

Post Date:
06/07/24 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
06/08/24 - 8:00 p.m. – 06/09/24 - 4:30 a.m.

Please be advised that the University’s network firewall at the UHealth campus will be undergoing maintenance starting Saturday, June 8 at 8 p.m. through Sunday, June 9 at 4:30 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with virtual private network (VPN) access and/or communications with clinical systems/networks.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Sunday, June 2 from 1-5 a.m.

Post Date:
05/29/24 - 9:20 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/02/24 - 1:00 a.m. – 06/02/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, June 2 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Saturday, June 1 at 9 p.m.

Post Date:
05/29/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/01/24 - 9:00 p.m. – 06/02/24 - 5:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, June 1 at 9 p.m. through Sunday, June 2 at 5 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Clusters Maintenance – Starting Thursday, May 30 through Wednesday, June 5

Post Date:
05/29/24 - 8:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/30/24 - 8:00 p.m. – 05/31/24 - 12:01 a.m.
05/31/24 - 8:00 p.m. – 06/01/24 - 12:01 a.m.
06/03/24 - 8:00 p.m. – 06/04/24 - 2:00 a.m.
06/04/24 - 8:00 p.m. – 06/05/24 - 2:00 a.m.

Please be advised that IT will perform maintenance on various VMware clusters starting Thursday, May 30 through Wednesday, June 5. (Details below.) This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

VxRail cluster #2 maintenance: starting Thursday, May 30 at 8 p.m. through Friday, May 31 at 12:01 a.m.
VxRail cluster #1 maintenance: starting Friday, May 31 at 8 p.m. through Saturday, June 1 at 12:01 a.m.
Nutanix cluster maintenance: starting Monday, June 3 at 8 p.m. through Tuesday, June 4 at 2 a.m.
NOTA VxRail cluster maintenance: starting Tuesday, June 4 at 8 p.m. through Wednesday, June 5 at 2 a.m.

If you have any questions or concerns, please contact the IT Service Desk.

Blackboard Learn Attendance Tool Maintenance – Saturday, May 25 from 1-6 a.m.

Post Date:
05/22/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/25/24 - 1:00 a.m. – 05/25/24 - 6:00 a.m.

Please be advised that the attendance tool within Blackboard Learn (courses.miami.edu) will be undergoing planned maintenance on Saturday, May 25 from 1-6 a.m. During this time, you will have intermittent access to this tool, and some features will be unavailable. As an alternative, you may use Qwickly Attendance, which can be accessed here.

If you have any questions or concerns, please contact the IT Service Desk.

Email Domain Certificate Update – Tuesday, May 28 from 7-8 p.m.

Post Date:
05/22/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/28/24 - 7:00 p.m. – 05/28/24 - 8:00 p.m.

Please be advised that the email domain certificates for email.miami.edu and mail.miami.edu will be updated on Tuesday, May 28 from 7-8 p.m. There is no expected downtime to email services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Blackboard Learn Attendance Tool Maintenance – Saturday, May 18 from 1-6 a.m.

Post Date:
05/17/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/18/24 - 1:00 a.m. – 05/18/24 - 6:00 a.m.

Please be advised that the attendance tool within Blackboard Learn (courses.miami.edu) will be undergoing planned maintenance on Saturday, May 18 from 1-6 a.m. During this time, you will have intermittent access to this tool, and some features will be unavailable. As an alternative, you may use Qwickly Attendance, which can be accessed here.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, May 15 from 5-11 p.m.

Post Date:
05/15/24 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/15/24 - 5:00 p.m. – 05/15/24 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, May 15 from 5-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Sunday, May 19 from 1-5 a.m.

Post Date:
05/14/24 - 11:20 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/19/24 - 1:00 a.m. – 05/19/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, May 19 from 1-5 a.m. During the maintenance window, agents and Five9 users can remain logged in. All users will experience one short disconnection from the server after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

UOnline Salesforce Instance Maintenance – Sunday, May 19 from 3-3:20 a.m.

Post Date:
05/14/24 - 11:10 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/19/24 - 3:00 a.m. – 05/19/24 - 3:20 a.m.

Please be advised that the UOnline Salesforce instance (uonline.my.salesforce.com) will be undergoing scheduled maintenance on Sunday, May 19 from 3-3:20 a.m. During this time, access may be intermittently unavailable. The portals will be unavailable at this time as well.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Saturday, May 18 at 9 p.m.

Post Date:
05/13/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/18/24 - 9:00 p.m. – 05/19/24 - 5:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, May 18 at 9 p.m. through Sunday, May 19 at 5 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Blackboard Email Service Issues Have Been Resolved

Post Date:
05/09/24 - 1:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/09/24 - 12:45 p.m. – 05/09/24 - 1:45 p.m.

Issues with Blackboard Learn (courses.miami.edu) email services have been resolved, and services are now operating normally.

For additional support, please contact the Learning Platforms team at 305-284-3949 or learningplatforms@miami.edu.

Blackboard Email Service Issues

Post Date:
05/09/24 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/09/24 - 12:45 p.m. –

Please be advised that Blackboard Learn (courses.miami.edu) is currently experiencing intermittent email service issues, which is preventing the delivery of announcements, submission receipts, and messages to an email account. Work is underway by Blackboard to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

TouchNet Maintenance – Friday, May 10 from 3-7 a.m.

Post Date:
05/08/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine, UHealth/MSOM

Severity:
Informational

Duration:
05/10/24 - 3:00 a.m. – 05/10/24 - 7:00 a.m.

Please be advised that the online store management system TouchNet will be undergoing planned system maintenance on Friday, May 10 from 3-7 a.m. During this time, access to TouchNet features will be unavailable. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Kaltura MediaSpace Login Access Issues Have Been Resolved

Post Date:
05/06/24 - 10:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/06/24 - 9:45 a.m. - 05/06/24 - 10:35 a.m.

Issues with the cloud-based media management platform Kaltura MediaSpace (umiami.mediaspace.kaltura.com) have been resolved, and services are now operating normally. For additional support, please contact the Learning Platforms team at: learningplatforms@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

Kaltura MediaSpace Login Access Issues

Post Date:
05/06/24 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/06/24 - 9:45 a.m. –

The University's cloud-based media management platform Kaltura MediaSpace (umiami.mediaspace.kaltura.com) is currently experiencing login access issues. During this time, you may be unable to sign in to Kaltura. Access to Kaltura media within Blackboard Learn (courses.miami.edu) is currently operating as intended, and faculty, staff, and students can access media through courses or via Tools. Kaltura is working to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

TouchNet Maintenance – Monday, May 6 from 3-7 a.m.

Post Date:
05/03/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, Marine, UHealth/MSOM

Severity:
Informational

Duration:
05/06/24 - 3:00 a.m. – 05/06/24 - 7:00 a.m.

Please be advised that the online store management system TouchNet will be undergoing planned system maintenance on Monday, May 6 from 3-7 a.m. During this time, access to TouchNet features may be intermittently unavailable within the following applications:

2U
7PS
CloudCME
Cvent School of Business
Destiny Solutions
StarRez

If you have any questions or concerns, please contact the IT Service Desk.

VMware Cluster Maintenance – Thursday, May 2 from 6-7 p.m.

Post Date:
04/30/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/02/24 - 6:00 p.m. – 05/02/24 - 7:00 p.m.

Please be advised that IT will perform planned maintenance on the NOTA VxRail cluster on Thursday, May 2 from 6-7 p.m. This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Wednesday, May 1 from 1-5 a.m.

Post Date:
04/25/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
05/01/24 - 1:00 a.m. – 05/01/24 - 5:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Wednesday, May 1 from 1-5 a.m. During the maintenance window, all users will experience short call disconnects; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Box Issues Have Been Resolved

Post Date:
04/22/24 - 10:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/22/24 - 9:15 p.m. - 04/22/24 - 10:15 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Box Issues

Post Date:
04/22/24 - 9:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/22/24 - 9:15 p.m. –

The cloud storage and collaboration solution Box (box.miami.edu) is currently experiencing sporadic access issues. During this time, you may be unable to sign in to Box and/or access files within Box. Box is working to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Student Global Address List (GAL) Issues Have Been Resolved

Post Date:
04/19/24 - 3:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/17/24 - 2:00 p.m. – 04/19/24 - 3:30 p.m.

Issues with Student Global Address List (GAL) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Student Global Address List (GAL) Issues

Post Date:
04/17/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/17/24 - 2:00 p.m. –

We are currently experiencing issues with the student global address list (GAL), which enables students to search for other student's email addresses within the organization. During this time, students may be unable to search the GAL. Work is underway to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Sunday, April 21 from 1-3 a.m.

Post Date:
04/17/24 - 10:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/21/24 - 1:00 a.m. – 04/21/24 - 3:00 a.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Sunday, April 21 from 1-3 a.m. During the maintenance window, all users will experience short call disconnects; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Maintenance – Thursday, April 18 from 4-7 a.m.

Post Date:
04/15/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/18/24 - 4:00 a.m. – 04/18/24 - 7:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Thursday, April 18 from 4-7 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the maintenance window)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce CRM Instance Maintenance – Sunday, April 21 from 4-4:30 a.m.

Post Date:
04/15/24 - 9:55 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/21/24 - 4:00 a.m. – 04/21/24 - 4:30 a.m.

Please be advised that the Salesforce CRM instance will be undergoing scheduled maintenance on Sunday, April 21 from 4-4:30 a.m. During this time, access may be intermittently unavailable. The portals will be unavailable at this time as well.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Cluster Maintenance – Starting Wednesday, April 10 at 8 p.m.

Post Date:
04/10/24 - 10:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
04/10/24 - 8:00 p.m. – 04/11/24 - 12:00 a.m.

Please be advised that IT will perform maintenance on the VxRail Cluster 2 starting Wednesday, April 10 at 8 p.m. through Thursday, April 11 at 1 a.m. This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Wi-Fi Issues at the Coral Gables Campus Have Been Resolved

Post Date:
04/08/24 - 8:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/27/24 - 12:30 p.m. – 04/08/24 - 8:00 a.m.

Issues with Wi-Fi at the Coral Gables campus have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Maintenance – Monday, April 8 from 9-10 p.m.

Post Date:
04/05/24 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/08/24 - 9:00 p.m. – 04/08/24 - 10:00 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Monday, April 8 from 9-10 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Citrix Virtual Labs for the Academy Maintenance – Starting Tuesday, April 2 at 1 p.m.

Post Date:
04/02/24 - 12:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/02/24 - 1:00 p.m. – 04/03/24 - 11:59 p.m.

Please be advised that the Citrix Virtual Labs for the Academy will be undergoing maintenance starting Tuesday, April 2 at 1 p.m. through Wednesday, April 3 at 11:59 p.m. During this time, access to the Citrix Virtual Labs for the Academy will be unavailable. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Maestro Upgrade – Monday, April 1 from 9-10 p.m.

Post Date:
03/29/24 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/01/24 - 9:00 p.m. – 04/01/24 - 10:00 p.m.

Please be advised that the messaging application Maestro (maestro.miami.edu/lui) will be upgraded to the latest version on Monday, April 1 from 9-10 p.m. This upgrade aims to improve overall functionality of the Maestro system.

No downtime is expected; however, please do not send or schedule messages to be sent via Maestro during the upgrade window.

To send messages while Maestro is undergoing maintenance, please use Listserv (listserv.miami.edu).

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Tuesday, April 2 from 5-10 p.m.

Post Date:
03/28/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/02/24 - 5:00 p.m. – 04/02/24 - 10:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Tuesday, April 2 from 5-10 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Wi-Fi Issues at the Coral Gables Campus

Post Date:
03/27/24 - 12:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Warning

Duration:
03/27/24 - 12:30 p.m. –

We are currently experiencing issues with Wi-Fi at the Coral Gables campus. During this time, you may be unable to connect to the internet while on campus. Work is underway to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Clusters Maintenance – Starting Wednesday, March 27 through Friday, March 29

Post Date:
03/26/24 - 5:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/27/24 - 8:00 p.m. – 03/28/24 - 1:00 a.m.
03/28/24 - 8:00 p.m. – 03/29/24 - 12:00 a.m.

Please be advised that IT will perform maintenance on various VMware clusters starting Wednesday, March 27 through Friday, March 29. (Details below.) This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

VxRail cluster #2 maintenance: starting Wednesday, March 27 at 8 p.m. through Thursday, March 28 at 1 a.m.
NOTA VxRail cluster maintenance: starting Thursday, March 28 at 8 p.m. through Friday, March 29 at 12 a.m.

If you have any questions or concerns, please contact the IT Service Desk.

Single Sign-On (SSO) Maintenance – Tuesday, April 2 and Wednesday, April 3 from 9 p.m.-2 a.m.

Post Date:
03/25/24 - 10:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/02/24 - 9:00 p.m. – 04/03/24 - 2:00 a.m.
04/03/24 - 9:00 p.m. – 04/04/24 - 2:00 a.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Tuesday, April 2 and Wednesday, April 3 from 9 p.m.-2 a.m. You may experience intermittent outages connecting to SSO-enabled services and applications during this time, including: Workday, CaneLink, Box, OneDrive, Office 365, SharePoint, etc. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Apps CA-Signed Certificate Renewal – Wednesday, April 3 from 5-6 p.m.

Post Date:
03/25/24 - 9:35 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
04/03/24 - 5:00 p.m. – 04/03/24 - 6:00 p.m.

Please be advised that the Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Wednesday, April 3 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID
View Kronos Time Punches
FRS/FDM Conversion Tool
FRS Sub-Object/FDM Conversion Tool
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce UOnline CA-Signed Certificate Renewal – Thursday, April 4 from 8-9 a.m.

Post Date:
03/25/24 - 9:35 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/04/24 - 8:00 a.m. – 04/04/24 - 9:00 a.m.

Please be advised that Salesforce UOnline instance will be undergoing planned system maintenance on Thursday, April 4 from 8-9 a.m. During this time, the instance will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance (UHealth Campus) – Starting Saturday, March 23 at 8 p.m.

Post Date:
03/22/24 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
03/23/24 - 8:00 p.m. – 03/24/24 - 4:00 a.m.

Please be advised that the University’s network firewall at the UHealth campus will be undergoing maintenance starting Saturday, March 23 at 8 p.m. through Sunday, March 24 at 4 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with virtual private network (VPN) access and/or communications with clinical systems/networks.

If you have any questions or concerns, please contact the IT Service Desk.

Network Firewall Maintenance (Coral Gables and UHealth Campuses) – Starting Friday, March 22 at 9 p.m.

Post Date:
03/22/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM

Severity:
Informational

Duration:
03/22/24 - 9:00 p.m. – 03/23/24 - 3:00 a.m.

Please be advised that the University’s network firewall at the Coral Gables and UHealth campuses will be undergoing maintenance starting Friday, March 22 at 9 p.m. through Saturday, March 23 at 3 a.m. During this time, no downtime is expected; however, you may experience intermittent network service disruptions, e.g., intermittent connectivity issues with internet access, virtual private network (VPN), access to systems behind firewalls, and/or connectivity between campuses.

If you have any questions or concerns, please contact the IT Service Desk.

CanesGuest Maintenance – Starting Wednesday, March 20 at 10 p.m.

Post Date:
03/20/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/20/24 - 10:00 p.m. – 03/22/24 - 1:00 a.m.

Please be advised that the CanesGuest wireless network will be undergoing maintenance starting Wednesday, March 20 at 10 p.m. through Friday, March 22 at 1 a.m. During this time, you may experience network service disruption and/or be prompted with the CanesGuest splash page multiple times which you will need to click through to access the Internet.

If you have any questions or concerns, please contact the IT Service Desk.

eduroam Maintenance – Starting Wednesday, March 20 at 10 p.m.

Post Date:
03/20/24 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/20/24 - 10:00 p.m. – 03/22/24 - 1:00 a.m.

Please be advised that the eduroam network will be undergoing maintenance starting Wednesday, March 20 at 10 p.m. through Friday, March 22 at 1 a.m. During this time, you may experience some delays in authenticating with eduroam, either back to the University network (remote UM users) or while on campus (eduroam visitors).

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Saturday, March 16 at 9 p.m.

Post Date:
03/11/24 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/16/24 - 9:00 p.m. – 03/17/24 - 5:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, March 16 at 9 p.m. through Sunday, March 17 at 5 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Box Issues Have Been Resolved

Post Date:
03/07/24 - 7:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/07/24 - 4:45 p.m. - 03/07/24 - 7:25 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Box Issues

Post Date:
03/07/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/07/24 - 4:45 p.m. –

If you have any questions or concerns, please contact the IT Service Desk.

Password Management System Maintenance – Saturday, March 9 from 3-4 a.m.

Post Date:
03/07/24 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/09/24 - 3:00 a.m. – 03/09/24 - 4:00 a.m.

Due to scheduled maintenance, the University's password management system will be unavailable on Saturday, March 9 from 3-4 a.m. We apologize for any inconvenience. During the maintenance window, to change your password, please call the IT Service Desk:

Coral Gables/Marine: 305-284-6565
UHealth/MSOM: 305-243-5999

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - LinkedIn Learning Issues Have Been Resolved

Post Date:
03/06/24 - 5:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/06/24 - 4:40 p.m. – 03/06/24 - 5:25 p.m.

Issues with LinkedIn Learning have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

LinkedIn Learning Issues

Post Date:
03/06/24 - 4:40 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/06/24 - 4:40 p.m. -

Please be advised LinkedIn Learning is experiencing issues that may affect access to LinkedIn courses via Blackboard, ULearn, and/or the LinkedIn Learning site. We are working with LinkedIn to resolve the issues. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Monday, March 11 at 5 p.m.

Post Date:
03/05/24 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/11/24 - 5:00 p.m. - 03/11/24 - 8:00 p.m.
03/13/24 - 5:00 p.m. – 03/13/24 - 8:00 p.m.
03/19/24 - 5:00 p.m. – 03/19/24 - 8:00 p.m.
03/21/24 - 5:00 p.m. – 03/21/24 - 8:00 p.m.
03/25/24 - 5:00 p.m. – 03/25/24 - 8:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on various dates, starting Monday, March 11 through Monday, March 25, from 5-8 p.m. (Details below.) There is no expected downtime to online email services during this time.

March 11: umail.miami.edu
March 13: smtp.cgcent.miami.edu
March 19: stmp.med.miami.edu
March 21: relay.cgcent.miami.edu
March 25: smtptls.cgcent.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Cognates Search Engine Maintenance – Friday, March 1 from 4-6:30 p.m.

Post Date:
03/01/24 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/01/24 - 4:00 p.m. – 03/01/24 - 6:30 p.m.

Please be advised that the Cognates Search Engine (cognates.miami.edu) will be undergoing maintenance on Friday, March 1 from 4-6:30 p.m. During this time, access to the Cognates Search Engine will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

'Cane Card System Upgrade (CS Gold) – Friday, March 8-Sunday, March 10, 2024

Post Date:
02/29/24 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
03/08/24 - 8:00 p.m. – 03/10/24 - 8:00 p.m.

Please be advised that the University's 'Cane Card system (CS Gold) at the Coral Gables and Marine campuses will undergo an upgrade to improve stability, minimize downtime, and support future functionality starting Friday, March 8 at 8 p.m. through Sunday, March 10 at 8 p.m.

'Cane Card access to all buildings and student housing across campus will remain operational while the upgrade is taking place. In addition, meal plans at on-campus dining locations will continue to be accessible.

However, for those on campus during this time, some services may be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead).
On-campus vending machines (credit cards or cash will be required during the maintenance window).
Adding 'Cane Express funds, viewing balances, and/or reporting lost cards via the GET app.
Printing and/or re-issuing of 'Cane Cards.

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Friday, March 8 and Sunday, March 10 at 10 p.m.

Post Date:
02/28/24 - 3:50 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/08/24 - 10:00 p.m. – 03/08/24 - 10:30 p.m.
03/10/24 - 10:00 p.m. – 03/10/24 - 10:30 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, March 8 and Sunday, March 10 at 10 p.m. for approximately 30 minutes. During the maintenance window, Five9 agents may experience short call disconnects; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Widespread Cellular Outage Across the U.S. Have Been Resolved

Post Date:
02/22/24 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/22/24 - 7:50 a.m. – 02/22/24 - 4:30 p.m.

Widespread cellular network outages affecting major service providers have been resolved, and there are no longer issues receiving Duo multi-factor authentication (MFA) passcodes via SMS text.

If you have any questions or concerns, please contact the IT Service Desk.

Widespread Cellular Outage Across the U.S. – Affecting AT&T, Verizon, and T-Mobile Users

Post Date:
02/22/24 - 7:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/22/24 - 7:50 a.m. -

Please be advised that phone users across the U.S. are experiencing widespread cellular network outages affecting major service providers, including AT&T, Verizon, and T-Mobile. IT is monitoring this developing situation, and recommends using Wi-Fi calling on cell phones in the meantime.

Due to the nation-wide outage, users may experience issues receiving a Duo multi-factor authentication (MFA) passcode via SMS text. In order to receive the Duo code, please ensure that you are connected to a Wi-Fi network. If you are on campus, and your device is not set up to a join a wireless network, please join CanesGuest.

If you need assistance setting up your mobile device for Wi-Fi calling, please visit the Student Technology Help Desk located at 325 Ritcher Library on the Coral Gables campus.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Maintenance – Saturday, February 24 from 9:30-10:30 p.m.

Post Date:
02/21/24 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/24/24 - 9:30 p.m. – 02/24/24 - 10:30 p.m.

Please be advised that EAB's student success tool Navigate (umiami.campus.eab.com) will be undergoing maintenance on Saturday, February 24 from 9:30-10:30 p.m. During this time, access to EAB Navigate will be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, February 21 at 5 p.m.

Post Date:
02/20/24 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/21/24 - 5:00 p.m. – 02/21/24 - 11:59 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, February 21 from 5-11:59 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, February 14 at 5 p.m.

Post Date:
02/14/24 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/14/24 - 5:00 p.m. – 02/14/24 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, February 14 from 5-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Kaltura Maintenance – Sunday, February 18 from 12:01 a.m.-3 p.m.

Post Date:
02/12/24 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/18/24 - 12:01 a.m. – 02/18/24 - 3:00 p.m.

Please be advised that the University's video streaming platform Kaltura will be undergoing scheduled maintenance on Sunday, February 18 from 12:01 a.m.-3 p.m. During this time, Kaltura users accessing media through MediaSpace (umiami.mediaspace.kaltura.com) or Blackboard (courses.miami.edu) may experience slow performance.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance – Saturday, February 10 from 1-3 a.m.

Post Date:
02/05/24 - 1:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/10/24 - 1:00 a.m. – 02/10/24 - 3:00 a.m.

Please be advised that Salesforce applications (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Saturday, February 10 from 1-3 a.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form
'CC Submit a Case form
OHGA International Activity Form
'CC Kiosk form
OLA Registration Site
Online Scheduling Site
SUMO Scheduler

If you have any questions or concerns, please contact the IT Service Desk.

Workday Maintenance – Thursday, February 1 from 10-10:15 p.m.

Post Date:
01/27/24 - 7:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/01/24 - 10:00 p.m. – 02/01/24 - 10:15 p.m.

Please be advised that Workday will be undergoing planned maintenance on Thursday, February 1 from 10-10:15 p.m. During this time, you will not be able to log in to Workday. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
01/27/24 - 7:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/26/24 - 12:01 p.m. – 01/27/24 - 7:30 a.m.

Issues with Microsoft Teams have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Teams Issues

Post Date:
01/26/24 - 12:01 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/26/24 - 12:01 p.m. -

Microsoft is currently experiencing world-wide performance issues within MS Teams (teams.microsoft.com). During this time, you may experience intermittent issues with MS Teams' chats, including delayed delivery of chat messages and/or images not rendering/displaying. Microsoft is working to resolve the issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Jackson Health Network Connection Issues Have Been Resolved

Post Date:
01/21/24 - 10:25 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
01/21/24 - 9:30 a.m. – 01/21/24 - 10:25 a.m.

Issues with Jackson Health's network have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Please be advised there are issues with Jackson Health's network connectivity that are affecting some UHealth/MSOM users. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

EAB Navigate Time-Sensitive Maintenance

Post Date:
01/19/24 - 8:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/19/24 - 8:30 p.m. – 01/20/24 - 11:59 p.m.

EAB's student success tool Navigate (umiami.campus.eab.com) is currently undergoing time-sensitive maintenance with expected completion on Saturday, January 20 at 11:59 p.m. During this time, access to EAB Navigate may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Firewall Maintenance – Wednesday, January 17 from 10-11 p.m.

Post Date:
01/10/24 - 1:15 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
01/17/24 - 10:00 p.m. – 01/17/24 - 11:00 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will be undergoing firewall maintenance on Wednesday, January 17 from 10-11 p.m. No downtime is expected during this time; however, if you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, January 10 at 5 p.m.

Post Date:
01/10/24 - 1:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/10/24 - 5:00 p.m. – 01/10/24 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, January 10 from 5-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Box Issues Have Been Resolved

Post Date:
01/09/24 - 4:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/09/24 - 2:30 p.m. - 01/09/24 - 4:00 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Box Issues

Post Date:
01/09/24 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/09/24 - 2:30 p.m. –

The cloud storage and collaboration solution Box (box.miami.edu) is currently experiencing an outage. During this time, you may be unable to sign in, download, or upload files to Box. We are working with Box to resolve their issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) New Firewall – Wednesday, January 17 from 10-11 p.m.

Post Date:
01/09/24 - 2:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
01/17/24 - 10:00 p.m. – 01/17/24 - 11:00 p.m.

Please be advised that a new firewall will be added to the campus access control application, CS Gold, at the Coral Gables and Marine campuses on Wednesday, January 17 from 10-11 p.m. No downtime is expected during this time; however, if you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft 365 Updates – Wednesday, January 10 from 5-5:30 p.m.

Post Date:
01/05/24 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/10/24 - 5:00 p.m. – 01/10/24 - 5:30 p.m.

Please be advised that Microsoft is switching from activity-based authentication timeout to idle-session timeout on Wednesday, January 10 from 5-5:30 p.m. No downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

UService Upgrade – Sunday, January 7 from 7-11:59 p.m.

Post Date:
01/01/24 - 5:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
01/07/24 - 7:00 p.m. – 01/07/24 - 11:59 p.m.

Please be advised that the IT service management system UService (ServiceNow) will be upgraded to the new Utah release on Sunday, January 7 from 7-11:59 p.m. During this time, you may experience intermittent service disruptions when accessing UService. The upgrade to Utah includes minor user interface updates, and aims to improve overall functionality of the UService system.

If you have any questions or concerns, please contact the IT Service Desk.

Zoom Maintenance (Certificate Renewal) – Tuesday, December 26 from 9-10 p.m.

Post Date:
12/21/23 - 5:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/26/23 - 9:00 p.m. – 12/26/23 - 10:00 p.m.

Please be advised that Zoom (zoom.miami.edu) will be undergoing planned maintenance on Tuesday, December 26 from 9-10 p.m. During this time, you may not be able to log in to the Zoom portal; however, users already logged in to the Zoom portal will not be affected.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Google Drive Issues Have Been Resolved

Post Date:
12/21/23 - 5:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/21/23 - 3:45 p.m. – 12/21/23 - 5:45 p.m.

Issues with Google Drive (google.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Google Drive Issues

Post Date:
12/21/23 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
12/21/23 - 3:45 p.m.

Please be advised that the University is currently experiencing issues with the cloud storage and collaboration solution Google Drive (google.miami.edu). At this time, you may be unable to upload documents to Google Drive. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Qualtrics Maintenance - Thursday, December 21 from 9-10 p.m.

Post Date:
12/20/23 - 11:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/21/23 - 9:00 p.m. – 12/21/23 - 10:00 p.m.

Please be advised that Qualtrics (umiami.qualtrics.com) will be undergoing planned maintenance on Thursday, December 21 from 9-10 p.m. During this time, it is recommended to not send surveys via Qualtrics as they may not distribute successfully.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Box Issues Have Been Resolved

Post Date:
12/15/23 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/15/23 - 9:40 a.m. – 12/15/23 - 3:15 p.m.

Issues with Box (box.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Box Issues

Post Date:
12/15/23 - 9:40 a.m. -

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
12/15/23 - 9:40 a.m. -

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Maintenance – Tuesday, December 19 from 4-8 a.m.

Post Date:
12/14/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/19/23 - 4:00 a.m. – 12/19/23 - 8:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Tuesday, December 19 from 4-8 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the maintenance window)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Firewall Maintenance – Thursday, December 14 from 10-11 p.m.

Post Date:
12/11/23 - 1:05 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/14/23 - 10:00 p.m. – 12/14/23 - 11:00 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will be undergoing firewall maintenance on Thursday, December 14 from 10-11 p.m. No downtime is expected during this time; however, if you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Firewall Maintenance – Wednesday, December 6 from 10-11 p.m.

Post Date:
12/04/23 - 11:25 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
12/06/23 - 10:00 p.m. – 12/06/23 - 11:00 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will be undergoing firewall maintenance on Wednesday, December 6 from 10-11 p.m. No downtime is expected during this time; however, if you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, December 2 at 9 p.m.

Post Date:
11/27/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
12/02/23 - 9:00 p.m. – 12/03/23 - 7:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, December 2 at 9 p.m. through Sunday, December 3 at 7 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Infoblox DNS/DHCP System Upgrade – Starting Monday, November 27 at 8 p.m.

Post Date:
11/22/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/27/23 - 8:00 p.m. – 11/27/23 - 11:00 p.m.
11/29/23 - 8:00 p.m. – 11/29/23 - 11:00 p.m.

Please be advised that we will be conducting an upgrade to specific IT-managed Infoblox DNS and DHCP-related infrastructure equipment on Monday, November 27 and Wednesday, November 29 from 8-11 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, November 15 from 5-11 p.m.

Post Date:
11/15/23 - 1:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/15/23 - 5:00 p.m. – 11/15/23 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, November 15 from 5-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Infoblox DNS/DHCP System Upgrade – Thursday, November 16 from 8-11 p.m.

Post Date:
11/14/23 - 4:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/16/23 - 8:00 p.m. – 11/16/23 - 11:00 p.m.

Please be advised that we will be conducting an upgrade to all IT-managed Infoblox DNS and DHCP-related infrastructure equipment, in addition to the management interface, on Thursday, November 16 from 8-11 p.m. The maintenance is non-service impacting, and no downtime is expected during this time.

If you have any questions or concerns, please contact the IT Service Desk.

UM Culture Tools Maintenance – Thursday, November 16 from 5:30-6:30 p.m.

Post Date:
11/14/23 - 7:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/16/23 - 5:30 p.m. – 11/16/23 - 6:30 p.m.

Please be advised that UM Culture Tools (e.g., Thank a 'Cane app) will be undergoing maintenance on Thursday, November 16 from 5:30-6:30 p.m. During this time, access to UM Culture Tools will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Network Maintenance – Starting Thursday, November 9 at 10 p.m.

Post Date:
11/09/23 - 7:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/09/23 - 10:00 p.m. – 11/10/23 - 2:00 a.m.

Please be advised that IT will be performing network maintenance starting Thursday, November 9 at 10 p.m. through Friday, November 10 at 2 a.m. During this time, you may experience intermittent disruptions when connecting to UM's web-based services/applications and/or any other system connected to the network. If you lose connection during the maintenance window, please relaunch the service or application to continue accessing it.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - CaneLink Issues Have Been Resolved

Post Date:
11/08/23 - 9:07 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/08/23 - 7:45 p.m. – 11/08/23 - 9:07 p.m.

Issues with CaneLink (canelink.miami.edu) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Issues

Post Date:
11/08/23 - 7:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/08/23 - 7:45 p.m.

Please be advised that the University is currently experiencing issues with the student information system CaneLink (canelink.miami.edu). At this time, access to CaneLink is unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Tools Update – Starting Friday, November 10 at 10 p.m.

Post Date:
11/08/23 - 4:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
11/10/23 - 10:00 p.m. – 11/13/23 - 3:00 a.m.

Please be advised that IT will install an update on Windows virtual servers on VMware starting Friday, November 10 at 10 p.m. through Monday, November 13 at 3 a.m. This scheduled maintenance is to apply the latest VMware Tools update, which will enhance the system's performance and address vulnerabilities. Domain Controllers and CSGold servers are not included in this update. The system will reebot after the update is installed.

If you have any questions or concerns, please contact the IT Service Desk.

CanesGuest Wireless Firewall Maintenance – Saturday, November 11 at 5 a.m.

Post Date:
11/08/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/11/23 - 5:00 a.m. – 11/11/23 - 6:00 a.m.

Please be advised that IT will be performing maintenance on the guest wireless firewall on Saturday, November 11 from 5-6 a.m. During the maintenance window, there will be short network interruptions for CanesGuest users.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Workday Issues Have Been Resolved

Post Date:
11/06/23 - 8:35 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/06/23 - 7:22 a.m. – 11/06/23 - 8:35 a.m.

Issues with Workday (workday.miami.edu) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Workday Issues

Post Date:
11/06/23 - 7:22 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
11/06/23 - 7:22 a.m. -

The University is currently experiencing issues with Workday (workday.miami.edu), and Workday is currently unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Cluster Maintenance – Starting Thursday, November 2 at 9:30 p.m.

Post Date:
11/01/23 - 9:40 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
11/02/23 - 9:30 p.m. – 11/03/23 - 1:00 a.m.

Please be advised that IT will perform VMware Nutanix cluster maintenance starting Thursday, November 2 at 9:30 p.m. through Friday, November 3 at 1 a.m. This scheduled maintenance is to apply the latest security patches to the VMware hosts. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

CanesGuest Wireless Firewall Maintenance – Friday, November 3 from 12:01-1 a.m.

Post Date:
10/31/23 - 3:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/03/23 - 12:01 a.m. – 11/03/23 - 1:00 a.m.

Please be advised that IT will be performing maintenance on the guest wireless firewall on Friday, November 3 from 12:01-1 a.m. During the maintenance window, there will be short network interruptions for CanesGuest users.

If you have any questions or concerns, please contact the IT Service Desk.

UM Cisco Telephone Maintenance – Starting Saturday, November 4 at 8 p.m.

Post Date:
10/30/23 - 8:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
11/04/23 - 8:00 p.m. – 11/05/23 - 6:00 a.m.

Please be advised that the University will be performing a planned maintenance on Cisco telephones starting Saturday, November 4 at 8 p.m. through Sunday, November 5 at 6 a.m. To minimize impact to evening operations, telephone sets may reboot in a phased approach. This will not affect calls in progress, and no action is required on your part to complete the maintenance.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Clusters Maintenance – Starting Thursday, October 26 at 9 p.m.

Post Date:
10/26/23 - 9:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
10/26/23 - 9:00 p.m. – 10/27/23 - 3:00 a.m.

Please be advised that IT will perform maintenance on the Nutanix cluster starting Thursday, October 26 at 9 p.m. through Friday, October 27 at 3 a.m. This maintenance is to apply the latest security patches to the VMware hosts. This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Clusters Maintenance – Starting Thursday, October 19 Through Wednesday, October 25

Post Date:
10/18/23 - 10:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
10/19/23 - 10:00 p.m. – 10/20/23 - 3:00 a.m.
10/20/23 - 10:00 p.m. – 10/21/23 - 2:00 a.m.
10/24/23 - 10:00 p.m. – 10/25/23 - 2:00 a.m.

Please be advised that IT will perform maintenance on various VMware clusters starting Thursday, October 19 through Wednesday, October 25. (Details below.) This planned maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance windows, please notify cisadmins@miami.edu.

VxRail cluster #2 maintenance: starting Thursday, October 19 at 10 p.m. through Friday, October 20 at 3 a.m.
NOTA VxRail cluster maintenance: starting Friday, October 20 at 10 p.m. through Saturday, October 21 at 2 a.m.
Ungar VxRail VMware cluster #1 maintenance: starting Tuesday, October 24 at 10 p.m. through Wednesday, October 25 at 2 a.m.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Wednesday, October 18 at 5 p.m.

Post Date:
10/16/23 - 5:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/18/23 - 5:00 p.m. – 10/18/23 - 11:00 p.m. (IT01 and IT07)
10/19/23 - 5:00 p.m. – 10/19/23 11:00 p.m. (IT02 and IT05)

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, October 18 from 5-11 p.m. and Thursday, October 19 from 5-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Outlook Distribution List Membership Changes Issues

Post Date:
10/11/23 - 5:20 p.m.  

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/11/23 - 5:20 p.m. –

Please be advised that Microsoft is currently experiencing issues with Outlook distribution lists. During this time, you may be unable to make membership changes to distribution lists via Outlook's desktop and/or web client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Citrix Issues Have Been Resolved

Post Date:
10/10/23 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/10/23 - 10:33 p.m. –10/10/23 - 3:00 p.m.

Issues with Citrix web have been resolved, and the platform is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Citrix Issues

Post Date:
10/10/23 - 10:33 p.m. -

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/10/23 - 10:33 p.m. -

Please be advised that Citrix, the platform that allows users to connect to internal applications via remote access, is currently unavailable via the Internet. The IT team is actively working with Citrix to resolve the issue. You may continue accessing Citrix via a VPN connection or via an on-campus, network connected computer. We apologize for this inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, October 14 at 3 a.m.

Post Date:
10/10/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/14/23 - 3:00 a.m. – 10/14/23 - 3:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance on Saturday, October 14 from 3 a.m. to 3 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Applications Maintenance – Starting Saturday, October 14 at 1 a.m.

Post Date:
10/09/23 - 3:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/14/23 - 1:00 a.m. – 10/14/23 - 3:00 a.m.

Please be advised that Salesforce applications (umiami-apps.my.salesforce.com), UOnline, and Student Health instances will be undergoing planned system maintenance on Saturday, October 14 from 1 a.m. to 3 a.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form
'CC Submit a Case form
OHGA International Activity Form
'CC Kiosk form
OLA Registration Site
Online Scheduling Site
SUMO Scheduler

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Box Issues Have Been Resolved

Post Date:
10/02/23 - 3:36 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/02/23 - 1:33 p.m. – 10/02/23 - 3:36 p.m.

Issues with Box's web application (box.miami.edu) have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Box Issues

Post Date:
10/02/23 - 1:33 p.m. -

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
10/02/23 - 1:33 p.m. -

Please be advised that the University is currently experiencing issues with the cloud storage and collaboration solution Box (box.miami.edu). During this time, you may be unable to sign into Box and/or preview, download, or upload files to Box. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, October 7 at 9 p.m.

Post Date:
10/02/23 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
10/07/23 - 9:00 p.m. – 10/08/23 - 4:00 p.m.

Please be advised that the student information system CaneLink will be undergoing planned maintenance starting Saturday, October 7 at 9 p.m. through Sunday, October 8 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Ungar Firewall Maintenance – Starting Saturday, October 7 at 9 p.m.

Post Date:
09/28/23 - 4:40 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
10/07/23 - 9:00 p.m. – 10/08/23 - 4:00 a.m.

Please be advised that IT will be performing network firewall maintenance at the Ungar building starting Saturday, October 7 at 9 p.m. through Sunday, October 8 at 4 a.m. During the maintenance window, there will be a one hour-long interruption at 9 p.m. followed by short network interruptions for six hours. (For a list of servers behind the Ungar firewall, click here.)

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Upgrade – Saturday, September 30 from 3:30-7 a.m.

Post Date:
09/25/23 - 5:30 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
09/30/23 - 3:30 a.m. – 09/30/23 - 7:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Saturday, September 30 from 3:30-7 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

VxRail 2 VMware Cluster Maintenance – Starting Tuesday, September 26 at 10 p.m.

Post Date:
09/20/23 - 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/26/23 - 10:00 p.m. – 09/27/23 - 2:00 a.m.

Please be advised that IT will perform VMware cluster maintenance starting Tuesday, September 26 at 10 p.m. through Wednesday, September 27 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

File Server Maintenance – Thursday, September 21 from 10-11:59 p.m.

Post Date:
09/20/23 - 11:40 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
09/21/23 - 10:00 p.m. – 09/21/23 11:59 p.m.

Please be advised that file server maintenance will take place on Thursday, September 21 from 10-11:59 p.m. During this time, access to department's network file shares may be interrupted.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Wednesday, September 20 at 5 p.m.

Post Date:
09/18/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/20/23 - 5:00 p.m. – 09/20/23 - 11:00 p.m. (IT01 and IT07)
09/21/23 - 5:00 p.m. – 09/21/23 11:00 p.m. (IT02 and IT05)

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, September 20 from 5-11 p.m. and Thursday, September 21 from 5-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

UM Culture Tools Maintenance – Thursday, September 21 starting at 10 a.m.

Post Date:
09/18/23 - 10:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/21/23 - 10:00 a.m. – 09/21/23- 11:00 a.m.
09/21/23 - 8:00 p.m. – 09/21/23 - 9:00 p.m.

Please be advised that UM Culture Tools (e.g., Thank a ‘Cane app) will be undergoing maintenance on Thursday, September 21 from 10-11 a.m. and again from 8-9 p.m. During this time, access to UM Culture Tools will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Microsoft Teams Image Display Issues Have Been Resolved

Post Date:
09/14/23 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/13/23 - 2:30 p.m. – 09/14/23 - 2:30 p.m.

Issues with images displaying within Microsoft Teams have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Teams Image Display Issues

Post Date:
09/13/23 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
09/13/23 - 2:30 p.m. -

If you have any questions or concerns, please contact the IT Service Desk.

Software Download Links Maintenance – Wednesday, September 13 from 5-9 p.m.

Post Date:
09/12/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/13/23 - 5:00 p.m. – 09/13/23- 9:00 p.m.

Please be advised that various Software download links will be undergoing planned maintenance on Wednesday, September 13 from 5-9 p.m. During this time, Software download links hosted by IT, e.g., starting with https://umidm.miami.edu/admin/Downloads, will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, September 16 at 10 p.m.

Post Date:
09/11/23 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/16/23 - 10:00 p.m. – 09/17/23- 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting Saturday, September 16 at 10 p.m. through Sunday, September 17 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Domain Controller Maintenance – Thursday, September 7 from 11-11:59 p.m.

Post Date:
09/05/23 - 1:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/07/23 - 11:00 p.m. – 09/07/23 - 11:59 p.m.

Please be advised that the domain controller CGCent19 will be undergoing planned maintenance on Thursday, September 7 from 11-11:59 p.m. During this time, authentication services at all University campuses will remain available.

If you have any questions or concerns, please contact the IT Service Desk.

UM Culture Tools Maintenance – Wednesday, September 6 from 10-11 a.m.

Post Date:
08/28/23 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
09/06/23 - 10:00 a.m. – 09/06/23 - 11:00 a.m.

Please be advised that UM Culture Tools (e.g., Thank a ‘Cane app) will be undergoing maintenance on Wednesday, September 6 from 10-11 a.m. During this time, access to UM Culture Tools will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce CRM Maintenance – Tuesday, August 29 from 5-6 p.m.

Post Date:
08/28/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
08/29/23 - 5:00 p.m. – 08/29/23 - 6:00 p.m.

Please be advised that the Salesforce CRM org. (um.my.salesforce.com) will be undergoing planned maintenance on Tuesday, August 29 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications will be unavailable:

Experience Sites
Marketing Cloud

If you have any questions or concerns, please contact the IT Service Desk.

Network Domain Controller Maintenance – Thursday, August 24 from 11-11:59 p.m.

Post Date:
08/22/23 - 12:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/24/23 - 11:00 p.m. – 08/24/23 - 11:59 p.m.

Please be advised that the network domain controller CGCent19 will be undergoing planned maintenance on Thursday, August 24 from 11-11:59 p.m. During this time, wireless network services at all University campuses will remain available.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - UHealth UService Issues Have Been Resolved

Post Date:
08/21/23 - 11:30 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
08/21/23 - 9:15 a.m. – 08/21/23 - 11:30 a.m.

Issues with UHealth's IT incident and service request system UService (ServiceNow) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Applications Maintenance – Wednesday, August 30 from 5-6 p.m.

Post Date:
08/21/23 - 10:50 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/30/23 - 5:00 p.m. – 08/30/23 - 6:00 p.m.

Please be advised that the Salesforce Apps instance will be undergoing scheduled maintenance on Wednesday, August 30 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications will be unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk.

UHealth UService Issues

Post Date:
08/21/23 - 9:15 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Warning

Duration:
08/21/23 - 9:15 a.m. –

Please be advised UHealth's IT incident and service request system UService (ServiceNow) is currently experiencing issues. During this time, you may be unable to access UHealth's UService portal. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Box Issues Have Been Resolved

Post Date:
08/16/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/16/23 - 12:40 p.m. – 08/16/23 - 2:00 p.m.

Issues with Box (box.miami.edu) have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Box Issues

Post Date:
08/16/23 - 12:40 p.m. -

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/16/23 - 12:40 p.m. -

Please be advised that the University is currently experiencing issues with Box (box.miami.edu). During this time, you may be unable to sign in, download, or upload files to Box. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Listserv Issues Have Been Resolved

Post Date:
08/15/23 - 7:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/15/23 - 5:10 p.m. – 08/15/23 - 7:15 p.m.

Issues with the mailing list management application Listserv have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Listserv Issues

Post Date:
08/15/23 - 5:10 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/15/23 - 5:10 p.m. –

Please be advised that the University is currently experiencing issues with the mailing list management application Listserv (listserv.miami.edu). During this time, you may encounter intermittent error messages while using the Listserv website and email delivery through Listserv may be delayed or interrupted. We are working to resolve this issue. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

NOTA VxRail VMware Cluster Maintenance – Starting Wednesday, August 16 at 10 p.m.

Post Date:
08/15/23 - 3:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/16/23 - 10:00 p.m. – 08/17/23 - 2:00 a.m.

Please be advised that IT will perform VMware maintenance on NOTA VxRail cluster starting Wednesday, August 15 at 10 p.m. through Thursday, August 17 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Monday, August 14 at 6 p.m.

Post Date:
08/14/23 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/14/23 - 6:00 p.m. – 08/14/23 - 11:00 p.m.
08/15/23 - 6:00 p.m. – 08/15/23 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Monday, August 14 from 6-11 p.m. and Tuesday, August 15 from 6-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Applications Maintenance – Sunday, August 20 from 3-3:30 a.m.

Post Date:
08/14/23 - 9:30 a.m.

Affected Campus(es):
Coral Gables,UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/20/23 - 3:00 a.m. – 08/20/23 - 3:30 a.m.

Please be advised that the Salesforce Applications (Apps instance) will be undergoing scheduled maintenance on Sunday, August 20 from 3-3:30 a.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk.

SecureCanes Wireless and UM Wired Networks Certificate Update – Starting Thursday, August 10 at 10 p.m.

Post Date:
08/10/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/23 - 10:00 p.m. – 8/11/23 - 10:15 p.m.

Please be advised that IT will be updating the SecureCanes wireless and UM wired networks connection certificate. There is no expected downtime for the SecureCanes wireless and/or UM wired networks.

The update will take place in a phased approach:

UHealth/MSOM and Marine campuses: Thursday, August 10 at 10 p.m.
Coral Gables campus, including The Lennar Foundation Medical Center: Friday, August 11 at 10 p.m.

After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to the SecureCanes wireless or UM wired networks. Please review the documentation for accepting the new network certificate.

If you have any questions or concerns, please contact the IT Service Desk.

UMiamiWireless and UM Wired Networks Certificate Update – Starting Thursday, August 10 at 10 p.m.

Post Date:
08/10/23 - 11:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/10/23 - 10:00 p.m. – 8/11/23 - 10:15 p.m.

Please be advised that IT will be updating the UMiamiWireless wireless and UM wired networks connection certificate. There is no expected downtime for the UMiamiWireless wireless and/or UM wired networks.

The update will take place in a phased approach:

UHealth/MSOM and Marine campuses: Thursday, August 10 at 10 p.m.
Coral Gables campus, including The Lennar Foundation Medical Center: Friday, August 11 at 10 p.m.

After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to the UMiamiWireless wireless or UM wired networks. Please review the documentation for accepting the new network certificate.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Networks Upgrade at Coral Gables Campus – Starting Wednesday, August 9 at 9:30 p.m.

Post Date:
08/09/23 - 3:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/09/23 - 9:30 p.m. – 08/10/23 - 1:30 a.m.

Please be advised that wireless networks at various academic buildings on the Coral Gables campus will be undergoing a planned upgrade starting Wednesday, August 9 at 9:30 p.m. through Thursday, August 10 at 1:30 a.m. During this time, wireless network services in academic buildings may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk.

Qwickly Tools (within Blackboard) Maintenance – Saturday, August 12 from 9 a.m.-4 p.m.

Post Date:
08/09/23 - 9:10 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/12/23 - 9:00 a.m. – 08/12/23 - 4:00 p.m.

Please be advised that Qwickly Tools used for attendance and course management by course instructors and students within Blackboard Learn—including Qwickly Attendance and Qwickly Course Tools—will be undergoing planned maintenance on Saturday, August 12 from 9 a.m.-4 p.m. During this time, you may have intermittent access to these tools, and some features will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Ungar VxRail VMware Cluster #2 Maintenance – Starting Monday, August 14 at 10 p.m.

Post Date:
08/08/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/14/23 - 10:00 p.m. – 08/15/23 - 2:00 a.m.

Please be advised that IT will perform VMware maintenance on Ungar VxRail cluster #2 starting Monday, August 14 at 10 p.m., through Tuesday, August 15 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

Ungar VxRail VMware Cluster #1 Maintenance – Starting Thursday, August 10 at 10 p.m.

Post Date:
08/08/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/10/23 - 10:00 p.m. – 08/11/23 - 4:00 a.m.

Please be advised that IT will perform VMware maintenance on Ungar VxRail cluster #1 starting Thursday, August 10 at 10 p.m., through Friday, August 11 at 4 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

NOTA VxRail VMware Cluster Maintenance – Starting Wednesday, August 9 at 10 p.m.

Post Date:
08/08/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/09/23 - 10:00 p.m. – 08/10/23 - 2:00 a.m.

Please be advised that IT will perform VMware maintenance on NOTA VxRail cluster starting Wednesday, August 9 at 10 p.m., through Thursday, August 10 at 2 a.m. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Boomi Forms Issues Have Been Resolved

Post Date:
08/07/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/07/23 - 9:00 a.m. – 08/07/23 - 10:45 a.m.

Issues with the online form application Boomi have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Boomi Forms Issues

Post Date:
08/07/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
08/07/23 - 9:00 a.m. –

Please be advised that the University is currently experiencing issues with the online form application Boomi. At this time, you may be unable to access the following online Boomi Flow forms:

Athletic Eligibility
Cane Card
Certification of Enrollment
Florida Prepaid Authorization
Loan Deferment
Readmission
Retro Enrollment
Social Security Update
Student Refund Check Cancellation
Student Refund Check Pickup
Veteran Affairs

Qualtrics, Microsoft Forms, and/or online website native HTML forms are not affected.

If you have any questions or concerns, please contact the IT Service Desk.

CaneNet Wireless Network Certificate Update – Saturday, August 5 at 8 p.m.

Post Date:
08/04/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/05/23 - 8:00 p.m. – 08/05/23 - 8:15 p.m.

Please be advised that IT will be updating the CaneNet Wireless network connection certificate on Saturday, August 5 at 8 p.m. There is no expected downtime for the CaneNet Wireless network.

After the update, you may receive a prompt on your device(s) to connect or trust the new certificate when you connect to the CaneNet Wireless network. Please review the documentation for accepting the new network certificate.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Network Maintenance – Thursday, August 3 from 10-11 p.m.

Post Date:
08/02/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/03/23 - 10:00 p.m. – 08/03/23 - 11:00 p.m.

Please be advised that IT will perform VMware network maintenance on Thursday, August 3 from 10-11 p.m. During the maintenance, new network switches will be connected to existing ones in preparation to migrate storage. The maintenance is non-service impacting, and no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

VMware Cluster Maintenance - Starting Friday, August 4 at 10 p.m.

Post Date:
08/02/23 - 11:20 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/04/23 - 10:00 p.m. – 08/05/23 - 5:00 a.m.

Please be advised that IT will perform VMware cluster maintenance starting Friday, August 4 at 10 p.m. through Saturday, August 5 at 5 a.m. During the maintenance, IT will apply software updates to enhance the Nutanix VMware cluster's performance and address vulnerabilities. During the maintenance, no downtime is expected; however, if you experience any issues during the maintenance window, please notify cisadmins@miami.edu.

If you have any questions or concerns, please contact the IT Service Desk.

Eduroam Network Certificate Update – Tuesday, August 1 at 8 p.m.

Post Date:
07/31/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/01/23 - 8:00 p.m. – 08/01/23 - 8:15 p.m.

Please be advised that IT will be updating the eduroam network connection certificate on Tuesday, August 2 at 8 p.m. There is no expected downtime for the eduroam network.

After the update, if you are off-campus and using the eduroam network, you may receive a prompt to accept a new authentication certificate. (You will only be asked to accept this authentication prompt once per device.) Click here to see what the new prompt will look like.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Friday, August 4 and Sunday, August 6 at 10 p.m.

Post Date:
07/31/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
08/04/23 - 10:00 p.m. – 08/04/23 - 10:30 p.m.
08/06/23 - 10:00 p.m. – 08/06/23 - 10:30 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, August 4 and Sunday, August 6 at 10 p.m. for approximately 30 minutes. During the maintenance window, Five9 agents may experience short call disconnects; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

UPrint Maintenance – Starting Monday, August 7 at 10 p.m.

Post Date:
07/31/23 - 9:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
08/07/23 - 10:00 p.m. – 08/08/23 - 3:00 a.m.

Due to scheduled maintenance, the on-campus printing system UPrint (miami.edu/uprint) will be unavailable starting Monday, August 7 at 10 p.m. through Tuesday, August 8 at 3 a.m.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controller Upgrade at Lakeside Village – Monday, July 31 from 6:30-11 a.m.

Post Date:
07/27/23 - 1:00 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/31/23 - 6:30 a.m. – 07/31/23 - 11:00 a.m.

Please be advised that wireless networks will be undergoing a planned upgrade at Lakeside Village on Monday, July 31 from 6:30-11 a.m. During this time, wireless network services at Lakeside Village may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controller Upgrade at Watsco Center – Wednesday, July 26 from 9-11:59 p.m.

Post Date:
07/26/23 - 4:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/26/23 - 9:00 p.m. – 07/26/23 - 11:59 p.m.

Please be advised that wireless networks will be undergoing a planned upgrade in the Watsco Center on Wednesday, July 26 from 9-11:59 p.m. During this time, wireless network services at the Watsco Center may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Networks Firewall Update – Starting Friday, July 28 at 9 p.m.

Post Date:
07/26/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/28/23 - 9:00 p.m. – 07/29/23 - 2:00 a.m.

In efforts to continually improve wireless connectivity, IT will be updating the University's student/guest wireless networks firewall starting Friday, July 28 at 9 p.m. through Saturday, July 29 at 2 a.m. During this time, you may experience intermittent connectivity issues with the CaneNet_Wireless, CanesGuest, CaneGames, and eduroam wireless networks. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Wednesday, July 19 at 6 p.m.

Post Date:
07/13/23 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/19/23 - 6:00 p.m. – 07/19/23 - 11:00 p.m.
07/20/23 - 6:00 p.m. – 07/20/23 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, July 19 from 6-11 p.m. and Thursday, July 20 from 6-11 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Power Restored at the UHealth Walgreens Clinic in Sunset

Post Date:
07/13/23 - 4:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/13/23 - 3:25 p.m. – 07/13/23 - 4:15 p.m.

Power has been restored at the UHealth Walgreens clinic in Sunset.

If you have any questions or concerns, please contact the IT Service Desk.

Power Outage Affecting UHealth Walgreens Clinic in Sunset

Post Date:
07/13/23 - 3:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/13/23 - 3:25 p.m. –

Please be advised there is a power outage at the UHealth Walgreens clinic in Sunset. The IT team and FPL are working to resolve the issue. We apologize for this inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controllers Upgrade at Cox Science, Cox Annex, and Storer Auditorium – Starting Thursday, July 13 at 9:30 p.m.

Post Date:
07/12/23 - 1:25 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/13/23 - 9:30 p.m. – 07/14/23 - 12:30 a.m.

Please be advised that the wireless controllers in the Cox Science, Cox Annex and Storer Auditorium buildings on the Coral Gables campus will be undergoing a planned upgrade starting Thursday, July 13 at 9:30 p.m. through Friday, July 14 at 12:30 a.m. During this time, wireless network services in these buildings may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controllers Upgrade at University Village (UV) and Eaton – Thursday, July 13 from 5:30-7 p.m.

Post Date:
07/12/23 - 1:20 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
07/13/23 - 5:30 p.m. – 07/13/23 - 7:00 p.m.

Please be advised that the wireless controllers in the University Village (UV) and Eaton buildings on the Coral Gables campus will be undergoing a planned upgrade on Thursday, July 13 from 5:30-7 p.m. During this time, wireless network services in these buildings may experience a brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Kronos Application Issues Have Been Resolved

Post Date:
07/12/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/12/23 - 10:15 a.m. – 07/12/23 - 11:00 a.m.

Kronos application issues have been resolved, and the application is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Kronos Application Issues

Post Date:
07/12/23 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
07/12/23 - 10:15 a.m. –

Due to a Salesforce service outage, the University is currently experiencing issues with the Kronos application. At this time, Salesforce access within the following University area is being impacted: Kronos Time Punches. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

BI Reports Data Server Upgrade – Starting Wednesday, July 12 at 8 a.m.

Post Date:
07/11/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/12/22 - 8:00 a.m. – 07/16/22 - 8:30 a.m.

Please be advised that the BI Reports site (reports.miami.edu) will be undergoing planned maintenance starting Wednesday, July 12 at 8 a.m. through Monday, July 16 at 8:30 a.m. During this time, access to the site will be available, but data updated after Tuesday, July 11 will not be refreshed until the upgrade is complete. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Maintenance – Thursday, July 20 from 8-11:59 p.m.

Post Date:
07/11/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
07/20/23 - 8:00 p.m. – 07/20/23 - 11:59 p.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo maintenance on Thursday, July 20 from 8-11:59 p.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the maintenance is being performed.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the maintenance window)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

Single Sign-On (SSO) Maintenance – Sunday, July 16 from 8-9 p.m.

Post Date:
07/10/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
07/16/23 - 8:00 p.m. – 07/16/23 - 9:00 p.m.

Please be advised that the University of Miami's access management system Single Sign-On (SSO) will be undergoing maintenance on Sunday, July 16 from 8-9 p.m. During this time, you may experience intermittent outages logging in with your University of Miami credentials to SSO-enabled services and applications, including: CaneLink, Workday, Box, Office 365, etc.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Email Relay Issues Have Been Resolved

Post Date:
06/29/23 - 1:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/23 - 4:40 p.m. – 06/29/23 - 1:30 p.m.

Issues with email relay services have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Email Relay Issues

Post Date:
06/28/23 - 4:40 p.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/23 - 4:40 p.m. –

Please be advised that the University is currently experiencing issues with email relay services. During this time, third-party University applications (e.g., UChart, Boomi Integrations) may experience issues attempting to send emails. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controller Upgrade at Marine Campus – Starting Friday, June 30 at 9:30 p.m.

Post Date:
06/28/23 - 1:00 p.m.

Affected Campus(es):
Marine

Severity:
Informational

Duration:
06/30/23 - 9:30 p.m. – 07/01/23 - 1:30 a.m.

Please be advised that the wireless controllers at the Marine campus will be undergoing a planned upgrade starting Friday, June 30 at 9:30 p.m. through Saturday, July 1 at 1:30 a.m. During this time, wireless network services at the Marine campus may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Microsoft Teams Issues Have Been Resolved

Post Date:
06/28/23 - 11:05 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/28/23 - 8:25 a.m. – 06/28/23 - 11:05 a.m.

Issues with the Microsoft Teams web application (teams.microsoft.com) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Teams Issues

Post Date:
06/28/23 - 8:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/28/23 - 8:25 a.m. -

Please be advised that Microsoft is currently experiencing issues with MS Teams (teams.microsoft.com). During this time, you may be unable to access MS Teams via your web browser. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Outlook Web App Issues Have Been Resolved

Post Date:
06/27/23 - 4:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/27/23 - 9:50 a.m. – 06/27/23 - 4:45 p.m.

Issues with the Microsoft Outlook web application (email.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Listserv License Update – Wednesday, June 28 from 11-11:30 p.m.

Post Date:
6/27/23 - 2:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
6/28/23 - 11:00 p.m. – 6/28/23 - 11:30 p.m.

Please be advised that the mailing list management application Listserv will be undergoing maintenance to update the system's license on Wednesday, June 28 from 11-11:30 p.m. There is no expected downtime to Listserv services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Outlook Web App Issues

Post Date:
06/27/23 - 9:50 a.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/27/23 - 9:50 a.m. –

Please be advised that Microsoft is currently experiencing issues with Outlook on the web (email.miami.edu). During this time, you may be unable to access Outlook's web client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Student Health Salesforce Application Maintenance – Saturday, July 1 from 10-10:30 p.m.

Post Date:
6/26/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
7/1/23 - 10:00 p.m. – 7/1/23 - 10:30 p.m.

Please be advised that the Salesforce application for Student Health will be undergoing scheduled maintenance on Saturday, July 1 from 10-10:30 p.m. During this time, access may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Outlook Web App Issues Have Been Resolved

Post Date:
06/25/23 - 11:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/25/23 - 8:00 a.m. – 06/25/23 - 11:15 a.m.

Issues with Microsoft Outlook web application (email.miami.edu) have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Outlook Web App Issues

Post Date:
06/25/23 - 8:00 a.m. –

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/25/23 - 8:00 a.m. –

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Monday, June 26 at 5 p.m.

Post Date:
06/23/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/26/23 - 5:00 p.m. – 06/27/23 - 1:00 p.m. (IT01 and IT07)

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance from Monday, June 26 at 5 p.m. through Tuesday, June 27 at 1 p.m. There is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft Teams Issues

Post Date:
06/23/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/23/23 - 11:00 a.m. -

Please be advised that Microsoft is currently experiencing issues with MS Teams (teams.microsoft.com). During this time, you may experience issues with the MS Teams application and it's functionalities. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, June 21 from 5-6 p.m.

Post Date:
06/20/23 - 2:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/21/23 - 5:00 p.m. – 06/21/23 - 6:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, June 21 from 5-6 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

smtptls.cgcent.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Thursday, June 22 at 5 p.m.

Post Date:
06/20/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/22/23 - 5:00 p.m. – 06/23/23 - 1:00 p.m.
06/26/23 - 5:00 p.m. – 06/27/23 - 1:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance starting Thursday, June 22 at 5 p.m. through Friday, June 23 at 1 p.m., and Monday, June 26 at 5 p.m. through Tuesday, June 27 at 1 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Outlook Web App Issues Have Been Resolved

Post Date:
06/20/23 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/17/23 - 10:15 a.m. – 06/20/23 - 10:30 a.m.

Issues with Microsoft Outlook have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Outlook Web App Issues

Post Date:
06/17/23 - 10:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/17/23 - 10:15 a.m. –

Please be advised that Microsoft is currently experiencing issues with the search feature on Outlook on the web. During this time, you may be unable to view search results content within Outlook's web client, as well as shared archive mailbox searched results. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Sunday, June 25 from 3-9 a.m.

Post Date:
06/16/23 - 2:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/25/23 - 3:00 p.m. – 06/25/23 - 9:00 a.m.

Please be advised that CaneLink will be undergoing planned maintenance on Sunday, June 25 from 3-9 a.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Wireless Controller Upgrade at Coral Gables Campus – Starting Thursday, June 15 at 8:30 p.m.

Post Date:
06/14/23 - 3:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
06/15/23 - 8:30 p.m. – 06/16/23 - 1:30 a.m. (Academic Buildings)
06/20/23 - 9:30 p.m. – 06/21/23 - 1:00 a.m. (Watsco Center)

Please be advised that the wireless controllers will be undergoing a planned upgrade in various academic buildings at the Coral Gables campus starting Thursday, June 15 at 8:30 p.m. through Friday, June 16 at 1:30 a.m., and in the Watsco Center starting Tuesday, June 20 at 9:30 p.m. through Wednesday, June 21 at 1 a.m. During this time, wireless network services at the Coral Gables campus may experience brief service interruption or lower signal strength.

If you have any questions or concerns, please contact the IT Service Desk.

Campus Access Control (CS Gold) Upgrade – Tuesday, June 20 from 3:30-7 a.m.

Post Date:
06/12/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
06/20/23 - 3:30 a.m. – 06/20/23 - 7:00 a.m.

Please be advised that the campus access control application, CS Gold, at the Coral Gables and Marine campuses will undergo a software upgrade on Tuesday, June 20 from 3:30-7 a.m. 'Cane Card access to all buildings, student housing, and card readers across campus will remain operational while the upgrade is taking place.

For those on campus during this time, we wanted to make you aware that the following services will be unavailable:

Access to student housing rooms via the MobileID application (students will need to use their 'Cane Card instead)
Access to 'Cane Express, guest funds, dining dollars, and mobile readers at Vicky Café, Pura Vida, Starbucks, and Subway (students will need to use credit cards or cash during the upgrade)
Printing of new 'Cane Cards

If you experience any issues with access to campus facilities during this time, please contact Facilities Work Control at the Coral Gables campus: 305-284-8282, or Marine campus: 305-421-4815.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - UM Websites Issues Have Been Resolved

Post Date:
06/12/23 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/12/23 - 11:00 a.m. – 06/12/23 - 5:00 p.m.

Workday (workday.miami.edu) and other University of Miami sites (miami.edu) system issues have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

UM Websites Issues

Post Date:
06/12/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/12/23 - 11:00 a.m. -

Please be advised that Workday (workday.miami.edu) and other University of Miami sites (miami.edu) have reported system issues. At this time, you may experience intermittent issues when trying to access these sites. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Outlook Application Issues Have Been Resolved

Post Date:
06/07/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/06/23 - 12:30 p.m. – 06/07/23 - 10:00 a.m.

Issues with Microsoft Outlook have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Outlook Application Issues

Post Date:
06/06/23 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/06/23 - 12:30 p.m. –

Please be advised that Microsoft is currently experiencing issues with Outlook. During this time, you may be unable to view/send email messages, manage calendars, and perform several other actions within Outlook's desktop and/or web client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Outlook Application Issues Have Been Resolved

Post Date:
06/06/23 - 9:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/05/23 - 11:40 a.m. – 06/06/23 - 9:20 a.m.

Issues with Microsoft Outlook have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Outlook Application Issues

Post Date:
06/05/23 - 11:40 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
06/05/23 - 11:40 a.m. –

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Applications Maintenance – Starting Saturday, June 10 at 1 a.m.

Post Date:
06/05/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables,UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/10/23 - 1:00 a.m. – 06/10/23 - 12:00 p.m.

Please be advised that Salesforce applications (umiami-apps.my.salesforce.com), UOnline, and Student Health instances will be undergoing planned system maintenance on Saturday, June 10 from 1 a.m. to 2 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID page
View Kronos Time Punches page
FRS/FDM Conversion Tool page
FRS Sub-Object/FDM Conversion Tool page
Cognate Proposal Form
'CC Submit a Case form
OHGA International Activity Form
'CC Kiosk form
OLA Registration Site
Online Scheduling Site
SUMO Scheduler

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, June 3 at 9 p.m.

Post Date:
05/30/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
06/03/23 - 8:00 p.m. – 06/04/23 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting on Saturday, June 3 at 9 p.m. through Sunday, June 4 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Hyland OnBase UMiami System Issues Have Been Resolved

Post Date:
05/24/23 - 12:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/24/23 - 11:00 a.m. – 05/24/23 - 12:05 p.m.

Issues with Hyland OnBase UMiami have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Hyland OnBase UMiami System Issues

Post Date:
05/24/23 - 11:00 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
05/24/23 - 11:00 a.m. –

Please be advised that the University is currently experiencing issues with Hyland OnBase UMiami. At this time, you may experience intermittent system lagging when trying to access OnBase. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Internet Firewall Upgrade – Starting Thursday, May 25 at 10 p.m.

Post Date:
05/24/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/25/23 - 10:00 p.m. – 05/26/23 - 2:00 a.m.

Please be advised that the University of Miami's Internet firewall will undergo a system upgrade starting Thursday, May 25 at 10 p.m. through Friday, May 26 at 2 a.m. During this time, wired/wireless networks may experience intermittent Internet connectivity issues communicating to external web sites and resources. Campus-wide connectivity to internal resources will not be affected.

If you have any questions or concerns, please contact the IT Service Desk.

Kronos Server Maintenance - Tuesday, May 23 from 6-10 p.m.

Post Date:
05/23/23 - 5:50 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/23/23 - 6:00 p.m. – 05/23/23 - 10:00 p.m.

Please be advised that the Kronos time punch servers will be undergoing maintenance on Tuesday, May 23 from 6-10 p.m. There is no expected downtime to Kronos services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Firewall Upgrade – Friday, May 19 from 10-11:59 p.m.

Post Date:
05/17/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/19/23 - 10:00 p.m. – 05/19/23 - 11:59 p.m.

Please be advised that the University of Miami's perimeter firewall will undergo a system upgrade on Friday, May 19 from 10-11:59 p.m. During this time, wired/wireless networks may experience a 15-minute outage between 10-10:30 p.m. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, May 17 and Thursday, May 18 at 6 p.m.

Post Date:
05/16/23 - 3:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/17/23 - 6:00 p.m. – 05/17/23 - 8:00 p.m.
05/18/23 - 6:00 p.m. – 05/18/23 - 8:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, May 17 and Thursday, May 18 at 6 p.m. for approximately 2 hours. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, May 20 at 8 p.m.

Post Date:
05/15/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/20/23 - 8:00 p.m. – 05/21/23 - 4:00 p.m.

Please be advised that CaneLink will be undergoing planned maintenance starting on Saturday, May 20 at 8 p.m. through Sunday, May 21 at 4 p.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Firewall Upgrade – Friday, May 12 from 10-11:59 p.m.

Post Date:
05/09/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
05/12/23 - 10:00 p.m. – 05/12/23 - 11:59 p.m.

Please be advised that the University of Miami's firewall will undergo a system upgrade on Friday, May 12 from 10-11:59 p.m. During this time, wired and wireless networks may experience intermittent outages. We apologize for the inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

ULearn Maintenance – Thursday, April 27

Post Date:
04/26/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/27/23 - 12:01 a.m. – 04/27/23 - 11:59 p.m.

Please be advised that the learning platform ULearn (ulearn.miami.edu) will be undergoing maintenance on Thursday, April 27, 2023. ULearn will be unavailable on April 27. We apologize for the inconvenience.

After the maintenance window, there will be no change to what ULearn users see and/or do within ULearn. Progress for online training will not be impacted, and learners will be able to resume training once maintenance is complete.

If you have any questions or concerns, please contact the IT Service Desk.

Firewall Upgrade – Wednesday, April 26 from 8-11:59 p.m.

Post Date:
04/25/23 - 12:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/26/23 - 8:00 p.m. – 04/26/23 - 11:59 p.m.

Please be advised that the University of Miami's enterprise firewall will undergo a system upgrade on Wednesday, April 26 from 8-11:59 p.m. There is no expected downtime to services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Microsoft 365 Web App Issues Have Been Resolved

Post Date:
04/21/23 - 11:59 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/20/23 - 11:45 a.m. – 04/21/23 - 11:59 p.m.

Issues with Microsoft 365 web apps have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Microsoft 365 Web App Issues

Post Date:
04/20/23 - 11:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/20/23 - 11:45 a.m. –

Please be advised that the University is currently experiencing issues with Microsoft 365 web applications. During this time, access to Microsoft 365 web apps may be intermittently unavailable. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce CRM Self-Signed Certificate Renewal – Friday, April 21 from 5-6 p.m.

Post Date:
03/17/23 - 12:10 p.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/21/23 - 5:00 p.m. – 04/21/23 - 6:00 p.m.

Please be advised that Salesforce CRM Self-Signed (umiami-apps.my.salesforce.com) instance will be undergoing planned system maintenance on Friday, April 21 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Experience Sites
Marketing Cloud

If you have any questions or concerns, please contact the IT Service Desk.

Hyland OnBase UMiami Maintenance – Sunday, April 23 from 2-7 a.m.

Post Date:
04/17/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
04/23/23 - 2:00 a.m. - 04/23/23 - 7:00 a.m.

Please be advised that Hyland OnBase UMiami will be undergoing scheduled maintenance on Sunday, April 23 from 2-7 a.m. During this time, access to OnBase may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Starting Thursday, April 13 at 5 p.m.

Post Date:
04/13/23 - 3:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/13/23 - 5:00 p.m. – 04/14/23 - 1:00 a.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance starting Thursday, April 13 at 5 p.m. through Friday, April 14 at 1 a.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Workday Issues Have Been Resolved

Post Date:
04/05/23 - 9:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
04/05/23 - 2:25 p.m. – 04/05/23 - 9:55 p.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Workday Issues

Post Date:
04/05/23 - 2:25 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
04/05/23 - 2:25 p.m. -

Please be advised that Workday has reported issues with the Workday system (workday.miami.edu). At this time, you may experience intermittent system lagging when trying to access Workday. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Student and Guest Wireless Network Issues Have Been Resolved

Post Date:
03/21/23 - 6:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/21/23 - 6:00 p.m. – 03/21/23 - 6:30 p.m.

Issues with the student and guest wireless networks have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Due to a network firewall issue, the following wireless networks are being affected: CanesNet_Wireless, CanesGames, CanesGuest, and eduroam. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Friday, March 24 and Sunday, March 26 at 10 p.m.

Post Date:
03/21/23 - 8:45 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/24/23 - 10:00 p.m. – 03/24/23 - 10:15 p.m.
03/26/23 - 10:00 p.m. – 03/26/23 - 10:15 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, March 24 and Sunday, March 26 at 10 p.m. for approximately 15 minutes. During the maintenance window, Five9 agents may experience two short disconnects after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Email SMTP Relay and Listserv Issues Have Been Resolved

Post Date:
03/19/23 - 4:05 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/19/23 - 12:30 p.m. – 03/19/23 - 4:05 p.m.

Issues with email STMP relay services and Listserv have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay and Listserv Issues

Post Date:
03/19/23 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
03/19/23 - 12:30 p.m. -

Please be advised that the University is currently experiencing issues with email services, including the SMTP relay services listed below and mail delivery via Listserv.

During this time, those using these SMTP relay services may experience lagging in email delivery/sending. Note: This issue is not affecting email delivery/sending for those that use Office 365.

smtp.cgcent.miami.edu
smtp.med.miami.edu
relay.cgcent.miami.edu

In addition, email delivery through Listserv may be delayed or interrupted at this time.

We are working to resolve this issue, and we apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Email Routing Maintenance – Wednesday, March 22 and Thursday, March 23 from 6-11 p.m.

Post Date:
03/17/23 - 2:15 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/22/23 - 6:00 p.m. – 03/22/23 - 11:00 p.m.
03/23/23 - 6:00 p.m. – 03/23/23 - 11:00 p.m.

Please be advised that the following University of Miami email domains will be undergoing email routing maintenance on Wednesday, March 22 and Thursday, March 23 from 6-11 p.m. There is no expected downtime to email services during this time.

exchange.ir.miami.edu
uhealth.miami.edu
wasp.bio.miami.edu
newssun.med.miami.edu
eng.miami.edu
phyvax.physics.miami.edu
arc.miami.edu
rsmas.miami.edu
physics.miami.edu
umail.miami.edu
mail.as.miami.edu
bio.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance - Starting Saturday, March 18 at 10 p.m.

Post Date:
03/08/23 - 11:25 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/18/23 - 10:00 p.m. – 03/19/23 - 10:00 a.m.

Please be advised that CaneLink will be undergoing planned maintenance starting on Saturday, March 18 at 10 p.m. through Sunday, March 19 at 10 a.m. During this time, you will not be able to log on to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

Five9 Application Maintenance (UOnline) – Friday, March 10 and Sunday, March 12 at 10 p.m.

Post Date:
03/08/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/10/23 - 10:00 p.m. – 03/10/23 - 10:15 p.m.
03/12/23 - 10:00 p.m. – 03/12/23 - 10:15 p.m.

Please be advised that the Five9 call center application for UOnline will be undergoing scheduled maintenance on Friday, March 10 and Sunday, March 12 at 10 p.m. for approximately 15 minutes. During the maintenance window, Five9 agents may experience two short disconnects after call completion; however, they will reconnect automatically.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, March 8 from 6-9 p.m.

Post Date:
03/06/23 - 7:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
03/08/23 - 6:00 p.m. – 03/08/23 - 9:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, March 8 from 6-9 p.m. The following email relay services may experience intermittent downtimes during the maintenance window; however, there is no expected downtime to online email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Profisee MDM System Maintenance – Monday, March 6 from 5-7 p.m.

Post Date:
03/03/23 - 3:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/06/23 - 5:00 p.m. – 03/06/23 - 7:00 p.m.

Please be advised that the University's identity management system Profisee MDM (mdm.miami.edu/mdm) will be undergoing maintenance on Monday, March 6 from 5-7 p.m. During this time, the Profisee MDM web portal will not be available, and you will not be able to create new accounts via the CaneID Self-Service system. Password services will not be affected.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Workday Issues Have Been Resolved

Post Date:
02/27/23 - 5:45 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/27/23 - 5:00 p.m. – 02/27/23 - 5:45 p.m.

Issues with Workday have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Workday Issues

Post Date:
02/27/23 - 5:00 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/27/23 - 5:00 p.m. -

Please be advised that Workday has reported issues with the Workday system (workday.miami.edu). At this time, you may be unable to arrive at the Workday login page. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Apps CA-Signed Certificate Renewal – Wednesday, March 8 from 5-6 p.m.

Post Date:
02/27/23 - 9:00 a.m.

Affected Campus(es):
UHealth/MSOM

Severity:
Informational

Duration:
03/08/23 - 5:00 p.m. – 03/08/23 - 6:00 p.m.

Please be advised that Salesforce Applications (Apps) instance (umiami-apps.my.salesforce.com) will be undergoing planned system maintenance on Wednesday, March 8 from 5-6 p.m. During this time, access to the following Salesforce-enabled applications may be intermittently unavailable:

Non-Employee and Student Reimbursement Form
View Your UM ID/EMPLID
View Kronos Time Punches
FRS/FDM Conversion Tool
FRS Sub-Object/FDM Conversion Tool
Cognate Proposal Form

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce UOnline CA-Signed Certificate Renewal – Wednesday, March 8 from 8-9 a.m.

Post Date:
02/27/23 - 9:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
03/08/23 - 8:00 a.m. – 03/08/23 - 9:00 a.m.

Please be advised that Salesforce UOnline instance will be undergoing planned system maintenance on Wednesday, March 8 from 8-9 a.m. During this time, the instance will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Marketing Cloud Application Maintenance (Salesforce) – Saturday, March 4 from 12-4 p.m.

Post Date:
02/23/23 - 1:15 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
03/04/23 - 12:00 p.m. – 03/04/23 - 4:00 p.m.

Please be advised that the Marketing Cloud application will be undergoing scheduled maintenance on Saturday, March 4 from 12-4 p.m. During this time, Marketing Cloud users will continue to be able to login and system functionality will not be impacted.

If you have any questions or concerns, please contact the IT Service Desk.

Marketo Application Maintenance (UOnline) – Wednesday, February 22 from 3-11 p.m.

Post Date:
02/22/23 - 1:30 p.m.

Affected Campus(es):
Coral Gables

Severity:
Informational

Duration:
02/22/23 - 3:00 p.m. – 02/22/23 - 11:00 p.m.

Please be advised that the Marketo application for UOnline will be undergoing scheduled maintenance on Wednesday, February 22 from 3-11 p.m. During this time, Marketo users may experience slow performance.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance – Tuesday, February 14 from 1-2:05 a.m.

Post Date:
02/13/23 - 10:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/14/23 - 1:00 a.m. – 02/14/23 - 2:05 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Tuesday, February 14 from 1-2:05 a.m. During this time, access to Salesforce may be intermittently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

CaneLink Maintenance – Starting Friday, February 17 at 8 p.m.

Post Date:
02/13/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/17/23 - 8:00 p.m. – 02/19/23 - 8:00 p.m.

Please be advised that CaneLink (canelink.miami.edu) will be undergoing planned maintenance starting Friday, February 17 at 8 p.m. through Sunday, February 19 at 8 p.m. During this time, you will not be able to log in to CaneLink; however, other commonly used University systems can be accessed via these important links.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Outlook and Email Delivery Delay Issues Have Been Resolved

Post Date:
02/07/23 - 12:30 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/07/23 - 7:20 a.m. – 02/07/23 - 12:30 p.m.

Issues with Microsoft Outlook and email delivery have been resolved, and services are now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Outlook Issues and Email Delivery Delay

Post Date:
02/07/23 - 7:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
02/07/23 - 7:20 a.m. –

Please be advised that Microsoft is currently experiencing issues with Outlook and email delivery is delayed. During this time, you may be unable to view email messages within Outlook's desktop and/or web client. Work is underway to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Maintenance – Saturday, February 11 from 1-2:05 a.m.

Post Date:
02/03/23 - 10:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/11/23 - 1:00 a.m. – 02/11/23 - 2:05 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Saturday, February 11 from 1-2:05 a.m. During this time, access to Salesforce may be intermittentently unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

Firewall Upgrade – Starting Friday, February 3 at 8 p.m.

Post Date:
02/02/23 - 10:20 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
02/03/23 - 8:00 p.m. – 02/05/23 - 11:59 p.m.

Please be advised that the University of Miami's enterprise firewall will undergo a system upgrade starting Friday, February 3 at 8 p.m. through Sunday, February 5 at 11:59 p.m. There is no expected downtime to services during this time.

If you have any questions or concerns, please contact the IT Service Desk.

Salesforce Application Maintenance – Sunday, February 5 from 3-3:30 a.m.

Post Date:
01/30/23 - 10:00 a.m.

Affected Campus(es):
Coral Gables, Marine

Severity:
Informational

Duration:
02/05/23 - 3:00 a.m. – 02/05/23 - 3:30 a.m.

Please be advised that Salesforce will be undergoing scheduled maintenance on Sunday, February 5 from 3-3:30 a.m. During this time, access to the Experience Sites Salesforce application will be unavailable.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - Kaltura Loading Issues Have Been Resolved

Post Date:
01/23/23 - 12:55 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/23/23 - 10:45 a.m. – 01/23/23 - 12:55 p.m.

Issues with the University's video streaming platform Kaltura (umiami.mediaspace.kaltura.com) have been resolved, and the system is now operating normally.

If you have any questions or concerns, please contact the IT Service Desk.

Kaltura Loading Issues

Post Date:
01/23/23 - 10:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/23/23 - 10:45 a.m. –

Please be advised that the University's video streaming platform Kaltura (umiami.mediaspace.kaltura.com) is currently experiencing issues. During this time, you may experience intermittent load issues accessing Kaltura via MediaSpace and/or Blackboard's My Media (courses.miami.edu). Work is underway to resolve this as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.

Email SMTP Relay Maintenance – Wednesday, January 18 and Thursday, January 19 from 6-11 p.m.

Post Date:
01/11/23 - 11:30 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/18/23 - 6:00 p.m. – 01/18/23 - 11:00 p.m.
01/19/23 - 6:00 p.m. – 01/19/23 - 11:00 p.m.

Please be advised that the following University of Miami email SMTP relay services will be undergoing maintenance on Wednesday, January 18 and Thursday, January 19 from 6-11 p.m. There is no expected downtime to email services during this time.

relay.cgcent.miami.edu
smtp.cgcent.miami.edu
smtp.umail.miami.edu
smtp.med.miami.edu

If you have any questions or concerns, please contact the IT Service Desk.

Identity Management System Update – Starting Friday, January 6 at 5 p.m.

Post Date:
01/05/23 - 9:45 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/06/23 - 5:00 p.m. – 01/08/23 - 11:59 p.m.

Please be advised that the University of Miami's identity management system will be updated starting Friday, January 6 at 5 p.m. through Sunday, January 8 at 11:59 p.m. There is no expected downtime to identity services during this time; however, the creation of new users may be intermittently delayed.

If you have any questions or concerns, please contact the IT Service Desk.

All Clear - HVAC Cooling Issue at Ungar Data Center Has Been Resolved

Post Date:
01/03/23 - 9:15 a.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Informational

Duration:
01/02/23 - 5:20 p.m. – 01/03/23 - 9:15 a.m.

An HVAC cooling issue has been resolved at the University's on-site data center, Ungar, and affected access to various University applications has been restored.

If you have any questions or concerns, please contact the IT Service Desk.

HVAC Cooling Issue at Ungar Data Center

Post Date:
01/02/23 - 5:20 p.m.

Affected Campus(es):
Coral Gables, UHealth/MSOM, Marine

Severity:
Warning

Duration:
01/02/23 - 5:20 p.m. –

Due to an HVAC cooling issue, access to applications hosted at the University's on-site data center, Ungar, may be affected. At this time, you may experience intermittent issues connecting to various University applications. IT and Facilities are working to resolve this issue as quickly as possible. We apologize for any inconvenience.

If you have any questions or concerns, please contact the IT Service Desk.