Help and Support

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised? These types of incidents and more should be reported immediately to the UMIT Information Security Office (ISO) at: ciso@miami.edu.

For more information, visit the ISO SOS & Get Help page

Support for Faculty/Staff

UMIT Service Desk

Availability: 24 hours, 7 days

Coral Gables/RSMAS Campuses

Coral Gables/RSMAS campuses call menu options:
  • 1: Report an issue or submit a new request
    • 1: Password reset
    • 2: Technical support
    • 3: Telecomm support
    • 4: Workday and CaneLink
  • 2: Status on an existing request
    • 1: Telecomm
    • 2: All other requests
  • 3: Get help via our online resources

Medical Campus

Medical campus call menu options:
  • 1: Password reset
  • 2: UChart support and all other clinical applications
  • 3: Technical support, including: email, mobile, and hardware issues
  • 4: Research systems
  • 5: Workday, telecom support, and CaneLink
  • 6: All other issues

Support for Students

Student Technology Help Desk

Availability: Monday-Friday, 9 a.m.-5 p.m.*

Coral Gables/RSMAS Campuses

Medical Campus

*For after-hours support, please contact the UMIT Service Desk.