Help and Support

Students

Student Technology Help Desk

Availability:
Monday-Friday, 9 a.m.-5 p.m.*

Campuses:

Coral Gables/Marine

Student Support

Medical

Student Support

*For after-hours support, please contact the UMIT Service Desk.


Undergraduate Applicants

To check your application status, please change your temporary CaneID password (if you have not already done so), and then visit the University of Miami's applicant portal (apply.miami.edu/access).


All UM Community

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised? These types of incidents and more should be reported immediately to the Information Security Office (ISO) at: infosec@miami.edu.

Visit the Information Security Office Site


Faculty/Staff

UMIT Service Desk

Availability:
24 hours, 7 days

Campuses:

Coral Gables/Marine

Faculty/Staff Support

Coral Gables/Marine campuses call menu options:
  • 1: Report an issue or submit a new request
    • 1: Password reset
    • 2: Technical support
    • 3: Telecomm support
    • 4: Workday and CaneLink
  • 2: Status on an existing request
    • 1: Telecomm
    • 2: All other requests
  • 3: Get help via our online resources

Medical

Faculty/Staff Support

Medical campus call menu options:
  • 2: Password reset
  • 3: Physician support
  • 4: Technical support, including UChart, non-clinical applications, hardware, and devices
  • 5: Telecom support, Workday, and CaneLink
  • 6: Research systems
  • 7: All other matters