Help and Support

Students

Student Technology Help Desk

Availability:
Monday-Friday, 9 a.m.-5 p.m.*

Remote Access Support

Remote Access Tools for Academic and Business Continuity


Campuses:

Coral Gables/Marine

Medical

*For after-hours support, please contact the UMIT Service Desk.


Undergraduate Applicants

To check your application status, please change your temporary CaneID password (if you have not already done so), and then visit the University of Miami's applicant portal (apply.miami.edu/access).


All UM Community

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised? These types of incidents and more should be reported immediately to the Information Security Office (ISO) at: infosec@miami.edu.

Visit the Information Security Office Site


Faculty/Staff

UMIT Service Desk

Availability:
24 hours, 7 days

Remote Access Support

Remote Access Tools for Academic and Business Continuity


Campuses:

Coral Gables/Marine

Coral Gables/Marine campuses call menu options:
  • 1: Report an issue or submit a new request
    • 1: Password reset
    • 2: Technical support
    • 3: Telecomm support
    • 4: Workday and CaneLink
  • 2: Status on an existing request
    • 1: Telecomm
    • 2: All other requests
  • 3: Get help via our online resources

Medical

Medical campus call menu options:
  • 1: Password reset
  • 2: UChart support and all other clinical applications
  • 3: Technical support, including: email, mobile, and hardware issues
  • 4: Research systems
  • 5: Workday, telecom support, and CaneLink
  • 6: All other issues