Help and Support

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Student Support

Student Technology Help Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
Monday-Friday, 9 a.m.-5 p.m.*

*For after-hours support, contact the 24/7 Service Desk.

Student Support: Coral Gables/Marine

Student Support: UHealth/MSOM

Undergraduate Applicants

To check your application status, please change your temporary CaneID password (if you have not already done so), and then visit the University of Miami's applicant portal (apply.miami.edu/access).

Faculty/Staff Support

IT Service Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
24 hours, 7 days

Faculty/Staff Support: Coral Gables/Marine

• Call Menu Options

  Coral Gables/Marine Campuses Call Menu Options:

  • 1: Report an issue or submit a new request
    • 1: Password reset
    • 2: Technical support
    • 3: Telecomm support
    • 4: Workday and CaneLink
  • 2: Status on an existing request
    • 1: Telecomm
    • 2: All other requests
  • 3: Get help via our online resources

• Service Catalog

  Coral Gables/Marine Campuses Service Catalog Details:

  Quickly request IT-related services from the Order Items and Services Catalog, including, Departmental Mailbox Request, Email Alias Request, Institutional Email Whitelisting, and more via the Self-Service Portal.

  Access the Catalog

Faculty/Staff Support: UHealth/MSOM

• Call Menu Options

  UHealth/MSOM Campus Call Menu Options:

  • 2: Password reset
  • 3: Physician support
  • 4: Technical support, including UChart, non-clinical applications, hardware, and devices
  • 5: Telecom support, Workday, and CaneLink
  • 6: Research systems
  • 7: All other matters

• Service Catalog

  UHealth/MSOM Campus Service Catalog Details:

  Quickly request UHealth IT-related services from the Service Catalog, including, Data Broker Services (Clinical) Request, Office of Research and Scholarship Data/Report Request (OVPRS), UHealth/MSOM Project Request (Demand), and more via the Employee Center.

  Access the Catalog

All UM Community

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised?

These types of incidents and more should be reported immediately to the Information Security Office (ISO) at: infosec@miami.edu.

Visit the Information Security Office Site