Help and Support

  Need to Reset Your Password?

Visit caneid.miami.edu and select "Forgot Password"

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Student

Click Below for Support by Campus:
Coral Gables/Marine UHealth/MSOM

Faculty/Staff

Click Below for Support by Campus:
Coral Gables/Marine UHealth/MSOM

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 Applicant

Tech Support Information for Applicants

All other University of Miami roles—e.g., alumni, parents/delegates, vendors/contractors, etc.—should contact the IT Service Desk.

 

 

Student Support

Student Technology Help Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
Monday-Friday, 9 a.m.-5 p.m.*

*For after-hours support, contact the 24/7 Service Desk.

Student Support: Coral Gables/Marine

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Call:

305-284-8887

Email:

sthd@miami.edu

Remote Support:

- All Students
- School of Law

Web:

sthd.it.miami.edu

Student Support: UHealth/MSOM

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Call:

305-243-8543

Email:

sthd@miami.edu

Remote Support:

- School of Medicine

Web:

sthd.it.miami.edu

Applicant Support

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Login and Password Support

Forgot your username? To look up your Login ID/CaneID, visit caneid.miami.edu and click the "Forgot CaneID" button.

Forgot your password? To reset your password, visit caneid.miami.edu and click the "Forgot Password" button.

If you are unable to reset your password, please call the IT Service Desk at 305-284-6565.

If you are able to login but are experiencing technical issues within a UM-system, please submit a General Support ticket.

Application Status

Undergraduate Applicants:
Visit the undergradute application status portal for more information or email the counselor for your area directly.

Graduate Applicants:
Visit the graduate application status portal for more information or contact your school's admissions office.

General Inquiries

- Undergraduate Applicants: Find Your Admissions Counselor
- Graduate Applicants: Contact an Admissions Representative

    

Faculty/Staff Support

IT Service Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
24 hours, 7 days

Faculty/Staff Support: Coral Gables/Marine

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Call:

305-284-6565

Submit a Ticket

Self-Service Portal:

it.miami.edu/self-service

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  • Call Menu Options

    Coral Gables/Marine Campuses Call Menu Options:
    • 1: Report an issue or submit a new request
      • 1: Password reset
      • 2: Technical support
      • 3: Telecomm support
      • 4: Workday and CaneLink
    • 2: Status on an existing request
      • 1: Telecomm
      • 2: All other requests
    • 3: Get help via our online resources

Faculty/Staff Support: UHealth/MSOM

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Call:

305-243-5999

Submit a Ticket:

Self-Service Portal:

it.miami.edu/self-service

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  • Call Menu Options

    UHealth/MSOM Campus Call Menu Options:
    • 2: Password reset
    • 3: Physician support
    • 4: Technical support, including UChart, non-clinical applications, hardware, and devices
    • 5: Telecom support, Workday, and CaneLink
    • 6: Research systems
    • 7: All other matters

 

 

All UM Community

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised?

These types of incidents and more should be reported immediately to the Information Security Office (ISO) at: infosec@miami.edu.

Visit the Information Security Office Site

 

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