Help and Support

Quick Links:  Student Support  -  Faculty/Staff Support

  Need to Reset Your CaneID Password?

Visit caneid.miami.edu and select "Forgot Your Password"

Students

Student Technology Help Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
Monday-Friday, 9 a.m.-5 p.m.*

Campuses:

Coral Gables/Marine

Student Support

Remote Support - All Students
Remote Support - School of Law

UHealth/MSOM

Student Support

Remote Support - School of Medicine

*For after-hours support, please contact the 24/7 Service Desk.


Undergraduate Applicants

To check your application status, please change your temporary CaneID password (if you have not already done so), and then visit the University of Miami's applicant portal (apply.miami.edu/access).


All UM Community

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised? These types of incidents and more should be reported immediately to the Information Security Office (ISO) at: infosec@miami.edu.

Visit the Information Security Office Site


Faculty/Staff

Service Desk

Coral Gables/Marine (UMIT)  –  UHealth/MSOM (UHIT)

Availability:
24 hours, 7 days

Campuses:

Coral Gables/Marine

Faculty/Staff Support

Submit a Ticket - CG/Marine

Service Catalog

Quickly request IT-related services from the Order Items and Services Catalog, including, Departmental Mailbox Request, Email Alias Request, Institutional Email Whitelisting, and more via the Self-Service Portal.

Access the Catalog

Coral Gables/Marine campuses call menu options:
  • 1: Report an issue or submit a new request
    • 1: Password reset
    • 2: Technical support
    • 3: Telecomm support
    • 4: Workday and CaneLink
  • 2: Status on an existing request
    • 1: Telecomm
    • 2: All other requests
  • 3: Get help via our online resources

UHealth/MSOM

Faculty/Staff Support

Submit a Ticket - UHealth/MSOM

Service Catalog

Quickly request UHealth IT-related services from the Service Catalog, including, Data Broker Services (Clinical) Request, Office of Research and Scholarship Data/Report Request (OVPRS), UHealth/MSOM Project Request (Demand), and more via the Employee Center.

Access the Catalog

UHealth/MSOM campus call menu options:
  • 2: Password reset
  • 3: Physician support
  • 4: Technical support, including UChart, non-clinical applications, hardware, and devices
  • 5: Telecom support, Workday, and CaneLink
  • 6: Research systems
  • 7: All other matters