Help and Support

  Need to Reset Your Password?

Visit caneid.miami.edu and select "Forgot Password"

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Cards

Student

Click Below for Support by Campus:
Coral Gables/Marine UHealth/MSOM

Faculty/Staff

Click Below for Support by Campus:
Coral Gables/Marine UHealth/MSOM

All other University of Miami roles—e.g., alumni, parents/delegates, vendors/contractors, etc.—should contact the IT Service Desk.

 

 

Student Support

Student Technology Help Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
Monday-Friday, 9 a.m.-5 p.m.*

*For after-hours support, contact the 24/7 Service Desk.

Student Support: Coral Gables/Marine

Cards

Call:

305-284-8887

Email:

sthd@miami.edu

Remote Support:

- All Students
- School of Law

Web:

sthd.it.miami.edu

Student Support: UHealth/MSOM

Cards

Call:

305-243-8543

Email:

sthd@miami.edu

Remote Support:

- School of Medicine

Web:

sthd.it.miami.edu

Undergraduate Applicants

To check your application status, please change your temporary CaneID password (if you have not already done so), and then visit the University of Miami's applicant portal (apply.miami.edu/access).

 

Faculty/Staff Support

IT Service Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
24 hours, 7 days

Faculty/Staff Support: Coral Gables/Marine

Cards

Call:

305-284-6565

Submit a Ticket:

- Create an Incident (Tech Support)

Self-Service Portal:

it.miami.edu/self-service

Accordion Group

Open All Tabs
  • Call Menu Options

    Coral Gables/Marine Campuses Call Menu Options:
    • 1: Report an issue or submit a new request
      • 1: Password reset
      • 2: Technical support
      • 3: Telecomm support
      • 4: Workday and CaneLink
    • 2: Status on an existing request
      • 1: Telecomm
      • 2: All other requests
    • 3: Get help via our online resources

Faculty/Staff Support: UHealth/MSOM

Cards

Call:

305-243-5999

Submit a Ticket:

- Create an Incident (Tech Support)

Self-Service Portal:

it.miami.edu/self-service

Accordion Group

Open All Tabs
  • Call Menu Options

    UHealth/MSOM Campus Call Menu Options:
    • 2: Password reset
    • 3: Physician support
    • 4: Technical support, including UChart, non-clinical applications, hardware, and devices
    • 5: Telecom support, Workday, and CaneLink
    • 6: Research systems
    • 7: All other matters

 

 

All UM Community

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised?

These types of incidents and more should be reported immediately to the Information Security Office (ISO) at: infosec@miami.edu.

Visit the Information Security Office Site

 

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