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Administrative Systems - MainframeAKAs: IDMS, PIDMS |
The central administrative systems on the University's mainframe |
Archival Data Request Service |
Provides access to archival data previously hosted in the mainframe, upon request |
Automated Attendant |
A menu of options with a recorded message that automatically reroutes your calls |
Automatic Call Distribution |
Distributes incoming calls to a central number in a predetermined pattern to your office staff |
Bulletin Board |
Provides an efficient means of repeatedly providing your callers with lengthy and/or detailed information |
CaneIDAKAs: Identity Management |
University of Miami authentication ID and password (aka Single-Sign On) |
Computer Lab Management |
A customized computer lab management service for University departments |
Computer Repairs |
Repairs for Dell computers with warranty |
Computer Support - StudentsAKAs: STHD, Student Technology Help Desk |
Provides wide ranging office technology and support in a networked environment for students |
Data Warehouse - Administrative ReportingAKAs: Business Intelligence, Reports |
Reporting software for selected administrative systems |
Dell Warranty Repairs |
Troubleshooting and/or repair of Dell systems currently under warranty |
Desktop Support Services - Faculty and StaffAKAs: Central Server Services, Computer Support - Faculty & Staff |
Provides wide ranging office technology and support in a networked environment for faculty and staff |
Electronic Mailing ListsAKAs: Electronic Mailing Lists |
Distribute email to a group of subscribers |
Inbound 800 Toll-Free ServiceAKAs: Toll Free inbound 800 |
Domestic Inbound toll-free service so incoming callers do not have to pay long-distance charges |
Information Technology Training |
Enhance personal productivity with the latest technology |
Media Production |
On-campus professional print production |
myUM |
A self-service portal for students, faculty, and staff functionality. |
Off-Campus Housing Search |
Web-based search of available off-campus housing options. |
Peer-to-Peer Detection and Removal |
This service provides help in the detection and removal of these types of software |
Procurement - HardwareAKAs: Apple, Computer Purchases, Dell, Hardware Purchases, Mac |
Provides assistance to University departments with UM standards based computer system purchases |
Procurement - SoftwareAKAs: Software |
Obtain software at educational pricing and/or at no cost |
Report Distribution SystemAKAs: RDS |
Quick and easy access to University generated reports |
Software and OS Installation |
Installation of operating systems such as Microsoft Windows, Apple Mac OS, and Microsoft Office suites |
Telecommunications TrainingAKAs: Telephone Training, VoIP Training |
Voice Telephone and Network training instructions in both audio and video formats are available |
Telecommunications Trouble Reporting |
Report trouble and repairs for your voice and/or network services |
Telephone Services RequestAKAs: Network Services Request |
Order voice and data services charged to your UM account number |
Unified Contact Center Enterprise VOIPAKAs: Contact Center VoIP, UCCE |
A VoIP sophisticated automatic call center. |
UServiceAKAs: ServiceNow ITSM Enterprise Solution |
Information Technology Service Management Application |
Virus Spyware Scanning and RemovalAKAs: Advanced Threat Protection, Endpoint Security, Microsoft Security, Defender ATP, Virus/Spyware Scanning, Anti-Virus |
Scanning and removal of viruses and spyware from computers to improve the computer's performance |
Voice and Network OrdersAKAs: Orders, Voice and Network |
A Telecommunications Service Service Requisition (TSR) is necessary for all voice and data orders |
Voice Teleconferencing ServiceAKAs: Teleconferencing Service |
Voice teleconferencing services for three or more locations |
Voicemail ServiceAKAs: Voicemail, AVST |
Telephone automatic voice messaging service |
Web SupportAKAs: Web Training |
Get help with your UM website |
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