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AKAs: IDMS, PIDMS
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The central administrative systems on the University's mainframe |
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Provides access to archival data previously hosted in the mainframe, upon request |
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A menu of options with a recorded message that automatically reroutes your calls |
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Distributes incoming calls to a central number in a predetermined pattern to your office staff |
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Provides an efficient means of repeatedly providing your callers with lengthy and/or detailed information |
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AKAs: Identity Management
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University of Miami authentication ID and password (aka Single-Sign On) |
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A customized computer lab management service for University departments |
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Repairs for Dell computers with warranty |
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AKAs: STHD, Student Technology Help Desk
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Provides wide ranging office technology and support in a networked environment for students |
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AKAs: Business Intelligence, Reports
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Reporting software for selected administrative systems |
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Troubleshooting and/or repair of Dell systems currently under warranty |
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AKAs: Central Server Services, Computer Support - Faculty & Staff
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Provides wide ranging office technology and support in a networked environment for faculty and staff |
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AKAs: Electronic Mailing Lists
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Distribute email to a group of subscribers |
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AKAs: Toll Free inbound 800
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Domestic Inbound toll-free service so incoming callers do not have to pay long-distance charges |
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Enhance personal productivity with the latest technology |
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On-campus professional print production |
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A self-service portal for students, faculty, and staff functionality. |
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Web-based search of available off-campus housing options. |
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This service provides help in the detection and removal of these types of software |
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AKAs: Apple, Computer Purchases, Dell, Hardware Purchases, Mac
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Provides assistance to University departments with UM standards based computer system purchases |
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AKAs: Software
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Obtain software at educational pricing and/or at no cost |
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AKAs: RDS
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Quick and easy access to University generated reports |
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Installation of operating systems such as Microsoft Windows, Apple Mac OS, and Microsoft Office suites |
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AKAs: Telephone Training, VoIP Training
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Voice Telephone and Network training instructions in both audio and video formats are available |
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Report trouble and repairs for your voice and/or network services |
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AKAs: Network Services Request
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Order voice and data services charged to your UM account number |
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AKAs: Contact Center VoIP, UCCE
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A VoIP sophisticated automatic call center. |
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AKAs: ServiceNow ITSM Enterprise Solution
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Information Technology Service Management Application |
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AKAs: Advanced Threat Protection, Endpoint Security, Microsoft Security, Defender ATP, Virus/Spyware Scanning, Anti-Virus
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Scanning and removal of viruses and spyware from computers to improve the computer's performance |
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AKAs: Orders, Voice and Network
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A Telecommunications Service Service Requisition (TSR) is necessary for all voice and data orders |
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AKAs: Teleconferencing Service
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Voice teleconferencing services for three or more locations |
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AKAs: Voicemail, AVST
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Telephone automatic voice messaging service |
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AKAs: Web Training
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Get help with your UM website |
