Microsoft Outlook Users – Update Your Mobile Email App to Avoid Service Interruptions
Effective March 1, 2026, Microsoft will implement changes to how mobile devices connect to University of Miami email via Outlook (Exchange Online). To maintain a secure and reliable connection, Microsoft will no longer support older connection methods (specifically versions of "ActiveSync" lower than 16.1).
What does this mean for me?
- Most modern smartphones and up-to-date email applications already meet the required connection standards. However, users who rely on older mobile devices or outdated "native" email applications (those pre-installed on a device) may experience disruptions. Beginning March 1, email, calendar, and contact synchronization may no longer function on affected devices or applications.
What is the best way to stay connected? Use the Outlook mobile app!
To ensure you don't lose access, University of Miami Information Technology recommends using the Microsoft Outlook mobile app for iOS and Android.
- Why Outlook? The Outlook mobile app uses a modern connection method that is not affected by this change. It also offers the best integration with your University calendar and security features.
- Consistency: Using Outlook ensures a seamless experience across your phone, tablet, and computer.
How to prepare:
If you prefer not to use the Outlook mobile app, please ensure your device and apps are up to date:
- iPhone/iPad Users: Ensure your device is running iOS 10 or later. Most iPhones from the last several years are already compatible.
- Android Users: If you use the Gmail app or Samsung Mail app to connect to Microsoft email services, ensure you have downloaded the latest updates from the Google Play Store.
- Third-Party Apps: If you use a different email app, contact the app provider to ensure it supports "ActiveSync 16.1" or higher.
Need help?
If you have questions about your device compatibility or need help setting up the Outlook app, please contact the IT Service Desk.
