IT News

Important Update from Microsoft:

In response to the COVID-19 crisis and knowing that priorities have changed for many customers, Microsoft has decided to postpone disabling IMAP and POP for those still actively using these protocols until the second half of 2021. Microsoft will provide a more precise date when they have a better understanding of the impact of the situation. For more information, please click here.

Improved Email Security at The U – IMAP and POP to be Discontinued on June 1, 2020

Microsoft will no longer support email connections using the Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) legacy protocols* in 2020. Currently, the vast majority of individuals utilize the preferred Exchange configuration, which is the default for most modern email clients like Microsoft Outlook or the Outlook mobile app, but there are still a small number of individuals using the older IMAP and POP protocols.

In an effort to improve email security, the University of Miami will disable IMAP and POP protocols in Office 365 on June 1, 2020.

To ease into this transition, we recommend to start using one of the following email management options listed below in advance of June 1, 2020:

Keep in mind that if you would like to continue to use IMAP or POP email protocols for personal email use (e.g.,,, etc.), you may do so. However, University business via email must be conducted with one of the approved methods of email management listed above.

Older Email Clients

For those who use desktop clients older than Outlook 2013, the discontinuation of IMAP and POP support will require switching to another client. We recommend upgrading to at least Office 2016 and using an email client, such as Outlook 2016 or higher, to enjoy continued access to your email without interruptions.

Microsoft Office can be downloaded to your device, at no cost. Step-by-step instructions are listed below:

  • Visit the Office 365 portal at:
  • Enter your UM email address
  • You'll then be redirected to our UM login screen, where you will log in with your CaneID and password
  • Once inside the portal, click the "Install Office" button on the top-right of the page
  • Select "Office 365 apps" to start downloading the Office 365 package, and then select to install the Outlook application

If you have any questions or need technical support, please contact the UMIT Service Desk at (305) 284-6565 or

Thank you.


*For clarity, below you will find additional information about these legacy email protocols:

  • IMAP allows you to read an email message without actually downloading or storing it on your computer; instead, you're reading it from the email service. IMAP only downloads a message when you click on it, and attachments aren't automatically downloaded.
  • POP works by contacting your email service and downloading all of your new messages from it. Once they are downloaded onto your PC or Mac, they are deleted from the email service. This means that after the email is downloaded, it can only be accessed using the same computer. If you try to access your email from a different device, the messages that have been previously downloaded won't be available to you. In addition, sent mail is stored locally on your PC or Mac—not on the email server.