In response to the COVID-19 crisis, Microsoft postponed disabling legacy email protocols* in 2020—such as Internet Message Access Protocol (IMAP), Post Office Protocol (POP), and Basic Authentication; however, Microsoft recently announced they will no longer support these email connections in the future. To that end, the University of Miami disabled these legacy email protocols in Office 365 on May 15, 2021.
Currently, the vast majority of individuals use the preferred Exchange configuration, which is the default for most modern email clients like Microsoft Outlook or the Outlook mobile app, but there are still a small number of individuals using the older email protocols.
If you are not already doing so, we recommend using one of the following email management options listed below in advance of May 15, 2021 to avoid interruption in email service:
To upgrade or download the latest version of the Outlook desktop client:
(Note: Native mail clients that support Modern Authentication will continue to function once Basic Authentication is disabled. To that end, if you're currently using the latest version of your devices' native mail client—such as Apple Mail and/or Android Email—you will continue to have access to your email after Basic Authentication is disabled.)
If you have any questions or need technical support, faculty, staff, and vendors should contact the IT Service Desk at 305-284-6565 or help@miami.edu; students should contact the Student Technology Help Desk at 305-284-8887 or sthd@miami.edu.
The retirement of Microsoft's support for Basic Authentication for EWS, EAS, RPS, POP, and IMAP increases security against attacks and phishing schemes. To avoid potential security concerns and/or email-related failures within your application(s), the University of Miami also disabled these legacy email protocols on service accounts on May 15, 2021.
OAuth 2.0 authentication for secure IMAP/POP protocols will be required to read or send email. If you have an application(s) that may be impacted, please check with your vendor on whether they support secure IMAP/POP.
For more information, please refer to this Microsoft Office 365 blog post.
**Office 365 products are currently licensed for full-time and part-time University of Miami faculty, staff, and enrolled (degree-seeking) students. Office 365 licensing is not currently available for the following University roles: affiliates, alumni, applicants, faculty retirees, guests, Jackson residents, non-credit continuing studies, vendor contractors, and withdrawn students.
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