IT News

Zoom Video Conferencing is Here!

March 2020

We are happy to announce that the University of Miami has signed an academic enterprise agreement with Zoom for video and audio conferencing. Zoom was selected to augment the University's current video conferencing tools for its consistency across devices, integrations, simplicity, and flexibility.

As part of COVID-19 preparations, we are asking that all UM community members* activate their Zoom accounts and download the application to all the devices you use for teaching, learning, and working. It is important to familiarize yourself with remote access tools in the event of a disruption to normal activities.

Note: The University of Miami's enterprise license for Zoom must not be used for telemedicine/direct patient care. A special license and implementation of Zoom is used for UHealth telemedicine visits and must be initiated through UChart. This adds an extra layer of security to standard Zoom processes and ensures privacy and regulatory compliance. For assistance using Zoom for telemedicine via UChart, please contact UHealth IT at (305) 243-5999 or

Get Started with Zoom

Learn More About Zoom

For more information about remote access technologies available at the U, visit

If you have any questions or need technical support, contact the IT Service Desk at or 305-284-6565.

Zoom FAQs

Get Started

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  • How do I activate my account?

    To activate your University of Miami account and download Zoom, visit and sign in using your CaneID credentials (logging in using SSO). Once you sign in, that's it—you have activated your account! If you experience any issues activating your account, contact the IT Service Desk at or 305-284-6565.

  • How do I download Zoom?

    You can download the latest version of Zoom at: To learn how to download the Zoom desktop client and learn more about feature available for the University community, review the Zoom at the U Quick Start Guide.

  • Who can use Zoom?

    The University of Miami's enterprise license for Zoom is only compliant with academic security requirements. Zoom is available for the University of Miami’s academic campus-based faculty, staff, and students, as well as faculty, students, and staff at the Miller School of Medicine (MSOM). Use of Zoom for telehealth purposes by UHealth and affiliates must be licensed separately in a HIPAA-compliant version of Zoom. Please contact UHealth IT for telehealth support.

Scheduling a Meeting

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Preparing for a Meeting

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Joining a Meeting

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Hosting a Meeting / Meeting Features

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