IT News

Important Wireless Network Changes at UHealth/MSOM, including Lennar and Satellite Locations, Effective Monday, August 1

Attn: University of Miami Coral Gables and Marine campuses faculty and staff,

The UHealth/Miller School of Medicine (MSOM) campus, including the Lennar Foundation Medical Center and satellite locations, implemented changes to how faculty and staff connect to the SecureCanes wireless network on Monday, August 1, 2022. These changes include a requirement to be added to UHealth's Network Access Control (NAC) solution in order to connect to the SecureCanes wireless network at the UHealth/MSOM campus. UHealth's NAC ensures that only approved users with appropriately secured devices can log onto the private network while at a UHealth/MSOM campus site.

If you visit the UHealth/MSOM campus, e.g., for meetings or work, please note the important details below.

What does this mean for the University community?

  • University of Miami faculty and staff who have connected to the SecureCanes wireless network via a UM-issued and/or personal device within the last 60-days (before August 1, 2022) will not be impacted by this change. However, as of August 1, those with a UM-issued and/or personal device that have not connected to SecureCanes over the last 60 days will need to register the device(s) via UHealth's NAC solution.

  • To register a UM-issued and/or personal device that has not connected to SecureCanes at UHealth/MSOM over the last 60 days (before August 1, 2022), please either (a) contact the UHealth IT Help Desk at (305) 243-5999 or help@med.miami.edu and note that you need a new device connected to the SecureCanes wireless network, or (b) use the UService Self-Service Portal to submit a request. Please note that requests submitted via the portal will be completed within eight hours.

  • Connecting devices to the SecureCanes wireless network at the UHealth/MSOM campus is optional. You can obtain connection to the Internet instantly at the UHealth/MSOM campus via the public CanesGuest wireless network. Please keep in mind that CanesGuest is a public, unsecure network—similar to free WiFi at a coffee shop—so use of the University's virtual private network (VPN) is encouraged to stay secure on this public network.

For technical support, please contact the UHealth IT Help Desk at (305) 243-5999 or help@med.miami.edu.