IT News

Jackson Health System Cybersecurity Update – Accessing UM Email While in Jackson Facilities

Please be advised that Jackson Health System has blocked all external email applications and Remote Desktop Protocol (RDP) due to the current cyberthreat. This means that UM faculty and employees working within Jackson facilities cannot access their UM email account and/or use RDP to remote into a UM computer from a Jackson facility. If you need to access your UM email account while in a Jackson facility, you may do so by:

  • Using the UM virtual private network (VPN), Pulse Secure
  • Using the Jackson guest WiFi network
  • Using your mobile cellular service

The University only blocked email services commonly associated with personal use, so there should be no disruption in accessing Jackson emails within UM facilities. If you need IT assistance, please contact the UMIT Service Desk at (305) 284-6565 or help@miami.edu.