IT News

University of Miami's VPN Upgrade

Important VPN Information:

The University's virtual private network (VPN) GlobalProtect should only be used for remote access to University on-premise systems/server to access University resources that are only available on the UM internal network. GlobalProtect VPN is not required for off-campus access to many University enterprise systems, including but not limited to: Workday; CaneLink; Epic/UChart; Microsoft Office 365/Email/Teams; Blackboard; Adobe Creative Cloud; cloud storage like Box or OneDrive; and Zoom. If you are using VPN, please ensure that you aren't using high-bandwidth tools, including video-streaming services like YouTube or Zoom, while connected. If you are uncertain about whether or not you should use VPN, or if you have any questions, please contact the IT Service Desk at: 305-284-6565 or

August 2016

University of Miami Information Technology (UMIT) has completed a virtual private network (VPN) upgrade, which provides the University community with more efficient external connectivity to resources within the University of Miami network. The legacy VPN solutions at the Medical Campus ( and the Coral Gables Campus ( have been consolidated to the new VPN solution.

If you have not done so already, please download the new VPN client software for your desktop computer and test your VPN connection: Mobile iPhone and Android users may download the VPN client software from the Apple App and Google Play App stores, respectively.

For more information, please review the VPN installation instructions and the VPN upgrade FAQs.

If you encounter any issues with the new VPN client or the new connection procedures, please contact the IT Service Desk at: 305-284-6565 or

Thank you.