IT News

Access UM's Network via UMIT's Approved Remote Access Tools

As you may know, the use of remote access tools to dial in to on-campus computers poses a potential security risk to your and the University's sensitive information. Criminals and hackers often use these access tools to steal information or to mask the activity of computers infected by malware.

In an effort to reduce these types of security risks, UMIT disabled the ability to log in to the UM network through any unsupported tools. Please click here for a full list of unsupported tools.


The following tools are UMIT-approved remote access services, which provide a more secure way to access your data from anywhere in the world:


Box – Access Your Files from Anywhere at Anytime:
  • Instead of saving files on your desktop computer, save them in Box so that you can securely access and share your files quickly via the cloud from any of your devices: desktop computers, laptops, tablets, smartphones, etc.
  • To log in, please visit: box.miami.edu.
  • For information, benefits, and log in information, please review the Box Made for U showcase
Pulse VPN* – Connect to the UM Network while Traveling or Working Remotely:
Citrix (for Clinical Systems):
  • The use of Citrix is approved when using specified clinical systems.
  • To log in, please visit: citrix.med.miami.edu.
  • If you do not have a Citrix log in enabled, please contact the UMIT Service Desk at: help@miami.edu with the subject line: "Citrix for Clinical Systems Access Request." Within the message body, please list the clinical system(s) that will be accessed via Citrix.
Submit a Remote Access Request to the UMIT Service Desk:
  • Some applications are only available on university-managed devices and may not be accessible outside of the UM network. If you would like to remotely host an application, please contact the UMIT Service Desk at: help@miami.edu with the subject line: "Remote Access Request."

For more information about remote access at UM, please click here to review the University of Miami's remote access policy. If you have any questions or concerns, please contact the UMIT Service Desk at (305) 284-6565 or help@miami.edu.

Thank you.


* Important VPN Information:

The University of Miami's virtual private network (VPN), Pulse Secure, should only be used by system administrators or for remote access to University on-premise systems/servers. VPN is no longer required for off-campus access to University enterprise systems, including but not limited to: Workday; CaneLink; Microsoft Office 365/Email/Teams; Epic/UChart; Blackboard; Adobe Creative Cloud; cloud storage like Box, OneDrive, and Google Drive; and Zoom. If you are using VPN, please ensure that you aren't using high-bandwidth tools, including video-streaming services like YouTube or Zoom, while connected.

If you are having trouble using the VPN, please use the following alternative link to connect: remote.med.miami.edu (instead of remote.miami.edu). For instructions, click here.

If you are uncertain about whether or not you should use VPN, or if you have any questions, please contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.