Academic and Business Continuity at the U

The University of Miami has created additional support for remote technologies that allow faculty and students to continue their teaching and learning activities and are a powerful strategy for business continuity during a University disruption.

Technical Support:

Faculty and Staff – contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.
Students – contact the Student Technology Help Desk (STHD) at: (305) 284-8887 or sthd@miami.edu.


Click Here to Review Frequently Asked Questions

Quick Links:  Faculty  –  Staff  –  Students

Get Ready to Work, Learn, or Teach Remotely

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Faculty

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Staff

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  • Working and Meeting Remotely

    In the event that staff need to work remotely, there are various tools available to support business continuity during a University disruption:

    Cloud Storage and Collaboration Solutions

    Collaboration tools—such as Box, Google Drive, and OneDrive—enable you to connect with others, no matter where you are located in the world. We recommended that you store all of your business data in one of these cloud-based solutions.

    Duo Multi-Factor Authentication (MFA)

    You are encouraged to set up Duo MFA on more than one phone in case you don't have your mobile phone with you or are not at your office phone. You can use the "Manage Devices" feature to add, remove, or change the devices that Duo can use to verify who you are. When you are logging in, you can choose which line Duo will send the authentication request to (via smart phone app, SMS text message, or phone call depending on what you chose).

    Zoom

    Zoom (zoom.miami.edu) is a video conferencing tool that combines an easy-to-use interface with exceptional video quality, offering a seamless experience for collaboration across mobile devices, desktops, and conference rooms.

    • Zoom Activation: To activate your University of Miami Zoom account, visit zoom.miami.edu and sign in using your CaneID credentials. Once you sign in, that's it—you have activated your account! If you experience any issues activating your account, please contact the UMIT Service Desk at help@miami.edu or (305) 284-6565.
    • Download the Zoom Desktop Client: Click here to download the desktop client. Review the Quick Start Guide for more information.
    • Beware of Zoombombing: Zoombombing is a new form of trolling in which a participant uses Zoom's screensharing feature to interrupt and disrupt meetings. At this time, we advise all UM community members to consider setting a password to join meetings and/or to enable the waiting room option. Click here to learn how to protect your Zoom meetings.
    • Experiencing Wi-Fi Issues? Please review the Home Wi-Fi FAQs and Tips.
    • Learn More about Zoom: Review the Zoom meetings resource guide for best practices, including security settings. For more information, including a list of features and benefits, visit the Zoom service page. For answers to commonly asked questions, review the Zoom FAQs.

      • Note: The University of Miami's enterprise license for Zoom must not be used for telemedicine/direct patient care. A special license and implementation of Zoom is used for UHealth telemedicine visits and must be initiated through UChart. This adds an extra layer of security to standard Zoom processes and ensures privacy and regulatory compliance. For assistance using Zoom for telemedicine via UChart, please contact UHealth IT at (305) 243-5999 or help@med.miami.edu.
    Microsoft Teams

    Teams (teams.microsoft.com) can be used for communication with colleagues including group chat, private chat, video-conferencing with screen sharing, file sharing, and any other collaboration needs. Start up a chat, call or video conference with colleagues via the web-browser, mobile, or desktop Microsoft Teams app.

    Skype

    Skype provides a consistent experience for meetings, instant messaging, voice, and video. For step-by-step installation instructions, please review the Skype application download guide.


    Note: Virtual Private Network/Pulse Secure (VPN) is no longer required for off-campus access to University enterprise systems, including but not limited to: Workday; CaneLink; Microsoft Office 365/Email/Teams; Epic/UChart; Blackboard; Adobe Creative Cloud; cloud storage like Box, OneDrive, and Google Drive; and Zoom. If you are using VPN, please ensure that you aren't using high-bandwidth tools, including video-streaming services like YouTube or Zoom, while connected.

    If you are having trouble using the VPN, please use the following alternative link to connect: remote.med.miami.edu (instead of remote.miami.edu). For instructions, click here. If you are uncertain about whether or not you should use VPN, or if you have any questions, please contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.

Students

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Technical Support:

Faculty and Staff – contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.
Students – contact the Student Technology Help Desk (STHD) at: (305) 284-8887 or sthd@miami.edu.

 

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