Academic and Business Continuity at the U

The University of Miami has created additional support for remote technologies that allow faculty and students to continue their teaching and learning activities and are a powerful strategy for business continuity during a University disruption.

Technical Support:

Faculty and Staff – contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.
Students – contact the Student Technology Help Desk (STHD) at: (305) 284-8887 or sthd@miami.edu.


Click Here to Review Frequently Asked Questions

Quick Links:  Faculty  –  Staff  –  Students

Get Ready to Work, Learn, or Teach Remotely

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Faculty

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Staff

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  • Working and Meeting Remotely

    In the event that staff need to work remotely, there are various tools available to support business continuity during a University disruption:

    Cloud Storage and Collaboration Solutions

    Collaboration tools—such as Box, Google Drive, and OneDrive—enable you to connect with others, no matter where you are located in the world. We recommended that you store all of your business data in one of these cloud-based solutions.

    Duo Multi-Factor Authentication (MFA)

    You are encouraged to set up Duo MFA on more than one phone in case you don't have your mobile phone with you or are not at your office phone. You can use the "Manage Devices" feature to add, remove, or change the devices that Duo can use to verify who you are. When you are logging in, you can choose which line Duo will send the authentication request to (via smart phone app, SMS text message, or phone call depending on what you chose).

    Zoom

    Zoom (zoom.miami.edu) is a video conferencing tool that combines an easy-to-use interface with exceptional video quality, offering a seamless experience for collaboration across mobile devices, desktops, and conference rooms.

    • Zoom Activation: To activate your University of Miami Zoom account, visit zoom.miami.edu and sign in using your CaneID credentials. Once you sign in, that's it—you have activated your account! If you experience any issues activating your account, please contact the UMIT Service Desk at help@miami.edu or (305) 284-6565.
    • Download the Zoom Desktop Client: Click here to download the desktop client. Review the Quick Start Guide for more information.
    • Beware of Zoombombing: Zoombombing is a new form of trolling in which a participant uses Zoom's screensharing feature to interrupt and disrupt meetings. At this time, we advise all UM community members to consider setting a password to join meetings and/or to enable the waiting room option. Click here to learn how to protect your Zoom meetings.
    • Learn More about Zoom: For more information, including a list of features and benefits, visit the Zoom service page. For answers to commonly asked questions, review the Zoom FAQs.

      • Please note that the University of Miami's enterprise license for Zoom is only compliant with academic security requirements. Zoom is available for the University of Miami's academic campus-based faculty, staff, and students, as well as faculty, students, and staff at the Miller School of Medicine (MSOM). Use of Zoom for telehealth purposes by UHealth and affiliates must be licensed separately in a HIPAA-compliant version of Zoom. Contact UHealth IT for telehealth support.
    Microsoft Teams

    Teams (teams.microsoft.com) can be used for communication with colleagues including group chat, private chat, video-conferencing with screen sharing, file sharing, and any other collaboration needs. Start up a chat, call or video conference with colleagues via the web-browser, mobile, or desktop Microsoft Teams app.

    Skype

    Skype provides a consistent experience for meetings, instant messaging, voice, and video. For step-by-step installation instructions, please review the Skype application download guide.


    Note: Virtual Private Network/Pulse Secure (VPN) is no longer required for off-campus access to University enterprise systems, including but not limited to: Workday; CaneLink; Microsoft Office 365/Email/Teams; Epic/UChart; Blackboard; Adobe Creative Cloud; cloud storage like Box, OneDrive, and Google Drive; and Zoom. If you are using VPN, please ensure that you aren't using high-bandwidth tools, including video-streaming services like YouTube or Zoom, while connected.

    If you are having trouble using the VPN, please use the following alternative link to connect: remote.med.miami.edu (instead of remote.miami.edu). For instructions, click here. If you are uncertain about whether or not you should use VPN, or if you have any questions, please contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.

Students

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  • Preparing for Online Learning

    Students should check with their professors to ensure they are prepared to access course materials online. To find your professor's contact information, please review your course syllabus.

    (Note: While Blackboard Collaborate Ultra and Zoom will be the University's predominate tools for online learning, please reach out to your course professor to check if they are using Microsoft Teams or Skype for online instruction.)

    Blackboard

    Blackboard (courses.miami.edu) is the most commonly used learning technology at the University of Miami. However, students that are not using Blackboard should familiarize themselves with the complete set of tools available. We recommend using either Google Chrome or Firefox when using Blackboard.

    Respondus LockDown Browser

    Some professors will deploy tests in Blackboard and specify that students use the Respondus LockDown Browser to complete the test. Once you have installed and launched the Respondus LockDown Browser, it will make you close all other applications on your computer before you can take the test.

    Blackboard Collaborate Ultra

    Collaborate Ultra is a webinar system professors can use to teach a class remotely. Click here to learn more about using Collaborate Ultra as a participant.

    Zoom

    Zoom (zoom.miami.edu) is a video conferencing tool that combines an easy-to-use interface with exceptional video quality, offering a seamless experience for collaboration across mobile devices, desktops, and conference rooms.

    • Zoom Activation: To activate your University of Miami Zoom account, visit zoom.miami.edu and sign in using your CaneID credentials. Once you sign in, that's it—you have activated your account! If you experience any issues activating your account, please contact the UMIT Service Desk at help@miami.edu or (305) 284-6565.
    • Download the Zoom Desktop Client: Click here to download the desktop client. Review the Quick Start Guide for more information.
    • Blackboard Integration: Zoom integrates with Blackboard, which allows for remote teaching and learning. Learn how to use Zoom in Blackboard with this quick overview or review step-by-step instructional video tutorials.
    • Learn More about Zoom: For more information, including a list of features and benefits, visit the Zoom service page. For answers to commonly asked questions, review Zoom FAQs for students or check out all of the Zoom FAQs.

      • Please note that the University of Miami's enterprise license for Zoom is only compliant with academic security requirements. Zoom is available for the University of Miami's academic campus-based faculty, staff, and students, as well as faculty, students, and staff at the Miller School of Medicine (MSOM). Use of Zoom for telehealth purposes by UHealth and affiliates must be licensed separately in a HIPAA-compliant version of Zoom. Contact UHealth IT for telehealth support.
    Microsoft Teams

    Teams (teams.microsoft.com) can be used for communication with faculty and/or fellow students including group chat, private chat, video-conferencing with screen sharing, file sharing, and any other collaboration needs. Start up a chat, call or video conference with faculty and/or peers via the web-browser, mobile, or desktop Microsoft Teams app.

    Skype

    Skype provides a consistent experience for meetings, instant messaging, voice, and video. For step-by-step installation instructions, please review the Skype application download guide.


    Note: Virtual Private Network/Pulse Secure (VPN) is no longer required for off-campus access to University enterprise systems, including but not limited to: Workday; CaneLink; Microsoft Office 365/Email/Teams; Epic/UChart; Blackboard; Adobe Creative Cloud; cloud storage like Box, OneDrive, and Google Drive; and Zoom. If you are using VPN, please ensure that you aren't using high-bandwidth tools, including video-streaming services like YouTube or Zoom, while connected.

    If you are having trouble using the VPN, please use the following alternative link to connect: remote.med.miami.edu (instead of remote.miami.edu). For instructions, click here. If you are uncertain about whether or not you should use VPN, or if you have any questions, please contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.

 

Technical Support:

Faculty and Staff – contact the UMIT Service Desk at: (305) 284-6565 or help@miami.edu.
Students – contact the Student Technology Help Desk (STHD) at: (305) 284-8887 or sthd@miami.edu.

 

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