Multi-Factor Authentication

Eligible: Faculty, Staff, & Students

Availability: 24 Hours, 7 Days

Support: 24 Hours, 7 Days

AKAs: MFA, Duo, Two-Factor Authentication, 2FA


Multi-Factor Authentication (MFA) is required for all University of Miami faculty, staff, and students. Duo is an approved University of Miami vendor of MFA services. If you use any University of Miami Single Sign-On (UMSSO)-enabled applications or services, such as Blackboard, CaneID, CaneLink, myUM, and/or Workday, then you will need to know more about MFA.

UMIT Advisory: Duo Mobile Support for iOS 10 and Android 6 Ending on July 28, 2019


What is MFA?:

The goal of MFA is to create a layered defense and make it more difficult for an unauthorized person to access your information. For example, if your CaneID password is stolen, your direct deposit can be sent to another bank account, personal data can be viewed or altered, and the contents of your UM email, OneDrive, Box, and Google Drive accounts are all exposed. You can help safeguard against these threats by enrolling in MFA.

MFA adds a step to the login process and requires you to prove your identity after entering a CaneID and password by responding to a prompt using a mobile device (iPhone, Android, Blackberry, Windows Phone, etc.), landline, tablet, or token*. (*Note: tokens are only available for active UM faculty, staff, and students.)

To learn more about MFA, including an enrollment guide and FAQs, please review the "Reference Material for MFA" section below.

Reference Material for MFA

Enrollment of a device is the first step with MFA!
Now I’d like to install the Duo Mobile app…
Now that my first device is enrolled in MFA…
Now that all my devices are enrolled in MFA…
But I still can't find the information I need…
  • Have questions?: Frequently Asked Questions (FAQs) provide greater detail on many MFA issues that are not covered by these topics.
  • Having issues with MFA? We can help!: The UMIT Service Desk is available 24/7. Contact the UMIT Service Desk at (305) 284-6565 or


Service Dependencies

  • CaneID


  • No costs are charged for this service.

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