IT @ the Academy Client Satisfaction Survey Results | University of Miami Information Technology

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IT @ the Academy Client Satisfaction Survey Results

Overview

In September 2023, the University of Miami's Information Technology (IT) at the Academy team conducted a survey focused on understanding the satisfaction levels and experiences of students, faculty, and staff on the effectiveness, reliability, and user-friendliness of various University software and IT services to inform future improvements and address any areas of concern.

Cards

Graduate Students

Sample Size: 1,299
Response Rate: 32%

Undergraduate Students

Sample Size: 1,774
Response Rate: 27%

Teaching Faculty

Sample Size: 1,216
Response Rate: 50%

 

Staff

Sample Size: 811
Response Rate: 52%

To access the following survey details, you will be required to sign in with your University of Miami credentials:

Overall Results   Satisfaction by Group   Taking Action

IT @ the Academy Pulse Survey 2025

In early 2025, a follow-up mini-survey called the IT @ the Academy Pulse Survey was conducted. It was designed to quickly gather feedback on recent IT services and measure user satisfaction. The results of this survey are now being used to guide continuous improvement efforts and shape the future of IT at the University of Miami.

Pulse Survey 2025: Continuous Improvement from Your Feedback

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