IT @ the Academy Client Satisfaction Survey Results | University of Miami Information Technology

Your Voice in Action

IT @ the Academy Client Satisfaction Survey Results


In September 2023, the University of Miami's Information Technology (IT) at the Academy team conducted a survey focused on understanding the satisfaction levels and experiences of students, faculty, and staff on the effectiveness, reliability, and user-friendliness of various University software and IT services to inform future improvements and address any areas of concern.


Graduate Students

Sample Size: 1,299
Response Rate: 32%

Undergraduate Students

Sample Size: 1,774
Response Rate: 27%

Teaching Faculty

Sample Size: 1,216
Response Rate: 50%



Sample Size: 811
Response Rate: 52%

To access the following survey details, you will be required to log in with your CaneID and password:

Overall Results   Satisfaction by Group   Taking Action