CLEAR Identity Verification for Password Reset

The University of Miami has partnered with CLEAR to offer a seamless and secure way to verify your identity for password reset.

Quick Links: Get Started - FAQs - Support


Get Started

CLEAR provides a secure way to verify your identity to reset your University of Miami password by matching your government-issued ID to your selfie. The CLEAR verification process requires a smartphone and a government-issued ID.

Cards

Step 1:
Register with CLEAR


New to CLEAR? 
Simply upload your government-issued ID and snap a quick selfie. Once you've completed this process, future verifications will only take seconds. Used CLEAR before?  Verify in seconds with the snap of a selfie.

Get Started

Step 2:
Reset Your Password


After registering, to reset your University of Miami password using CLEAR, start the process by visiting the following Verify with CLEAR link. You will then follow CLEAR's step-by-step process to reset your password:


FAQs

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Technical Support

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  • CLEAR Troubleshooting Guide

    I didn't receive a text to verify my phone number:

    • Ensure you are in an area with appropriate cell service and/or WiFi
    • Provide the cell phone number associated with your device

    My camera won't open to capture my selfie:

    • Make sure to allow camera access within your device settings
    • Try restarting the experience
    • Try restarting your phone

    I'm having trouble capturing my selfie:

    • Make sure you are in an area with good lighting
    • Remove any eyeglasses or hats
    • Tuck any loose hair away
    • Make sure there is nothing obstructing your full face
    • Find a solid background for your selfie
    • Clean camera lens

    I'm having trouble capturing my Government-issued I.D:

    • Make sure you are in an area with good lighting
    • Ensure there are no glares on your ID
    • Place ID against a dark background when capturing
    • Clean camera lens

    My verification (incomplete) is stuck at a dead/terminal state:

    • Try closing the browser tab and clearing the browser cache, then try again. The user experience may vary based on previous failure points.

  • IT Service Desk

    For technical support, available 24 hours a day, 7 days a week, please contact the IT Service Desk.

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