CLEAR Identity Verification for Password Reset

The University of Miami has partnered with CLEAR to offer a seamless and secure way to verify your identity for password reset.


Get Started

CLEAR provides a secure way to verify your identity to reset your University of Miami password by matching your government-issued ID to your selfie. The CLEAR verification process requires a smartphone and a government-issued ID.

First time using CLEAR at the U? Click here for step-by-step registration instructions.

Cards

Step 1:
Register with CLEAR


New to CLEAR? 
Simply upload your government-issued ID and snap a quick selfie. Once you've completed this process, future verifications will only take seconds. Used CLEAR before?  Verify in seconds with the snap of a selfie.

Get Started

Step 2:
Reset Your Password


After registering, to reset your University of Miami password using CLEAR, start the process by visiting the following Verify with CLEAR link. You will then follow CLEAR's step-by-step process to reset your password:


FAQs

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  • What is CLEAR?

    CLEAR is an identity verification solution that provides a secure way to confirm your identity.

    You likely have noticed CLEAR is used for airport security across the nation. At the University of Miami, a separate version of CLEAR—created specifically for organizations—is available to reset your password.

  • Why CLEAR?

    CLEAR started nearly 15 years ago in the most highly regulated environment—airports—and has over 30 million members* and a network of partners who trust CLEAR to make experiences safer and easier. (*Membership totals as of April 2025.)

    Through the CLEAR verification process, we further secure the password reset process by reducing the risk of social engineering and other phishing attacks that aim to compromise sensitive personal information.

  • Who is eligible to use CLEAR?

    All users with a valid government-issued photo ID and mobile phone number.

  • Do I need to download the CLEAR app to verify my identity?

    No, verification is completed within a secure Internet browser.

  • Does University of Miami have access to all my data in CLEAR?

    No. As part of your enrollment in CLEAR for University of Miami password reset, you will be asked to consent to share very limited information that does not include your biometrics and/or any usage history.

  • Is there any cost associated with using CLEAR?

    No. CLEAR for University of Miami password reset is available for use at no cost to you.

  • Does this mean I can skip the line at airport security (CLEAR Plus)?

    No, CLEAR identity proofing is not the same as CLEAR Plus, which allows you to move faster through airport security in designated CLEAR lanes.

  • If I already have CLEAR Plus, do I need to register with CLEAR for my University of Miami account?

    Yes, but your experience will be as simple as snapping a selfie! As an existing CLEAR Plus Member, all you need to do is enter your phone number and snap a selfie to complete the facial verification.


 

Technical Support

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  • CLEAR Troubleshooting Guide

    I didn't receive a text to verify my phone number:

    • Ensure you are in an area with appropriate cell service and/or WiFi
    • Provide the cell phone number associated with your device

    My camera won't open to capture my selfie:

    • Make sure to allow camera access within your device settings
    • Try restarting the experience
    • Try restarting your phone

    I'm having trouble capturing my selfie:

    • Make sure you are in an area with good lighting
    • Remove any eyeglasses or hats
    • Tuck any loose hair away
    • Make sure there is nothing obstructing your full face
    • Find a solid background for your selfie
    • Clean camera lens

    I'm having trouble capturing my Government-issued I.D:

    • Make sure you are in an area with good lighting
    • Ensure there are no glares on your ID
    • Place ID against a dark background when capturing
    • Clean camera lens

    My verification (incomplete) is stuck at a dead/terminal state:

    • Try closing the browser tab and clearing the browser cache, then try again. The user experience may vary based on previous failure points.

  • IT Service Desk

    For technical support, available 24 hours a day, 7 days a week, please contact the IT Service Desk.

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