IT News

New Process for Governance Requests

As of October 2017, UMIT has implemented a new governance request process. The new process streamlines requests for service (RFS) into an easy-to-use online form via UService (ServiceNow). Those submitting governance requests now have the ability to attach supporting documentation to requests, communicate with Governance team members quickly, and track the approval process from start to finish in UService. With the introduction of preset online submission fields, requests no longer need to be transferred from PDF into digital requests—creating an expedited request fulfillment process.

Note: Please be advised that the previous Governance RFS form has been updated to IT Portfolio Management's Demand request form.

Submit a Request in UService

What is a Demand?

A Demand is a request for UMIT's resources in a strategic or operational project (with a defined start and end date) that creates or enhances a University of Miami product, service, or result.

When is a new Demand required?

  • Purchase of new hardware, software, or IT consulting services that require UMIT support or result in a new software/hardware vendor agreement.
  • New or existing systems requiring integration with central University systems and/or University data, infrastructure services, access control, or needing a security review.
  • Implementation of a new module of an existing software, system, or vendor.
  • A new Demand is not required for the purchase of computers (desktops, laptops, tablets), computer accessories (cables, mice, monitors, headsets, etc.), or replacement parts, planned network hardware equipment or software/hardware maintenance agreements.

The Demand process, at a glance:

The IT Portfolio Management team uses a phased approach to manage the intake, assessment, and approval of a Demand.

  • User submits a new Demand (formerly RFS).
  • IT Portfolio Management reviews the Demand.
  • IT Portfolio Management Analyst assigns tasks to each IT area involved in the Demand.
  • UMIT areas assess the Demand and provide their findings.
  • Findings are reviewed by the IT Portfolio Management Analyst.
  • Approval and notification of outcome are sent by the IT Portfolio Management Analyst.

For more information, please visit the IT Portfolio Management - Demand Management Process SharePoint site.