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IT News

InfoEd Support Transition to the UMIT Service Desk

May 2016

InfoEdPlease be advised that InfoEd customer support has transitioned to the UMIT Service Desk, which includes 24/7 support. Below, please find some important information regarding the change:

How do I reach the UMIT Service Desk by phone?
Please call (305) 284-6565.

Can I email my request instead?
Yes, you can send your request to help@miami.edu. Please provide as much detail as possible to ensure your incident gets triaged effectively.

Are the Office of Research Administration (ORA) and Research IT (RIT) still involved to assist with InfoEd support?
Both offices are still very involved with support. The UMIT Service Desk triages calls to either team dependent on the nature and complexity of the issue.

To learn more about this transition, please review the following document: InfoEd Support: Additional Information.

Thank you.