Infrastructure and Operations

The Infrastructure and Operations unit is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Client Infrastructure and Technical Support Services

  • The Client Infrastructure and Technical Support Services unit provides multi-tier hardware support for desktop devices, peripherals (keyboards, mice, monitors, printers, and scanners), and stand-alone printers for the University’s network of staff, faculty, and students, including the initial response of computer-related problems, triage, and the ability to replace faulty parts.

Integrated Solutions

  • The Integrated Solutions team (previously known as the Point Solutions Support (PSS) team) provides communication and 2nd and 3rd tier support for enterprise cloud services, on-premise server applications like Exchange, SharePoint, Box, Listserv, as well as desktop applications such as the Adobe Suite, Microsoft Office, PowerTerm, and more.

Middleware and Identity Services

  • The functional focus of this unit is to enable the integration of systems and development of applications across the enterprise through best of breed technologies and services. The Middleware and Identity Services team also establishes and governs authentication, authorization, and security framework for enterprise applications, and controls and manages the identity lifecycle of faculty, staff, and students’ identities.

Network Infrastructure

  • The Network Infrastructure unit is responsible for all network architecture, audio/video conferencing, network engineering, and telecommunications. The unit manages, installs, and repairs outside plant infrastructure and backbone cabling, including low-voltage design and engineering for the University’s new building construction.

Shared Application Services

  • The Shared Application Services (SAS) unit provides support for the design, installation, maintenance, and monitoring of applications and databases hosted by the University.

Systems Infrastructure

  • The Systems Infrastructure unit manages physical and virtual server infrastructures, which includes the installation and management of server infrastructure equipment, virtual server hypervisor platforms, and server operating systems, and the management of security updates and patch management for server operating systems.