Enterprise Voicemail Services

Eligible: Faculty & Staff

Availability: 24 Hours, 7 Days

Support: Monday - Friday. 8:00 a.m. - 6:00 p.m.

AKAs: Voicemail, AVST

Description

Coming Soon: A new voicemail system – by Applied Voice and Speech Technologies, Inc. (AVST) – will replace our legacy voicemail systems (Communité/MIC and Office 365 Voicemail) by the end of 2018. University of Miami Information Technology (UMIT) will be rolling out the changes in a phased-approach across all three UM campuses.

IMPORTANT:

Phase 1 - November 27, 2018:
Phase 2 - December 11, 2018:

Featured FAQs

  • Why are we migrating to a new voicemail system?
    • We currently have two separate voicemail systems, Communité/MIC (which is no longer supported by the vendor) and Office 365 Voicemail (which is losing support for integration capabilities this year).
  • What are the benefits of the new AVST voicemail system?
    • Being on a vendor-supported voicemail platform improves overall security – Communité/MIC runs on legacy Windows 2003 servers and is no longer receiving security patches. Additionally, consolidating to one voicemail system will allow for better and more efficient support.
  • How long will it take to set up my voice mailbox on the new AVST system?
    • The process takes about five minutes. Simply follow the prompts to set up your security code, record your name, and your voicemail greeting. Once you hear "Congratulations," your voice mailbox set up is complete!
  • When should I set up my new voice mailbox?
    • Coral Gables and RSMAS campuses employees (those with the 5- or 8- UM phone extension) and Medical campus employees (those with the 2-, 4-, 6-, or 7- UM phone extension) should set up their new security code, record their name, and record their greeting at any time.
  • When will callers hear the new voicemail greeting?
    • Callers will continue to hear the existing greetings until the new AVST voicemail system goes live: Nov. 27 for Coral Gables and RSMAS campuses, and Dec. 11 for Medical campus and off-site medical locations.
  • What happens if I do not set up my voicemail greeting by the go-live date?
    • A generic greeting will be used on the voicemail account until you complete the AVST set up.
  • Will voicemails be missed if I don't set up my voicemail greeting on the new system?
    • You will not miss out on any voicemails, they will be stored in your UM phone's mailbox even if it has not been set up yet.
  • Click here to view all FAQs.

Restrictions

  • Faculty/Staff: All active UM faculty and staff.
  • Required: Must have UM telephone and voice line.

Costs

  • No change in cost.

Login

  • Access your voicemail by dialing 8-5700 / 6-5700 from your campus phone.
  • Visit voicemails.miami.edu to manage your voicemail features.
    • Note: if you are unable to log in at voicemails.miami.edu, please contact the UMIT Service Desk for assistance: (305) 284-6565.

Documentation

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