Enterprise Voicemail Services

Eligible: Faculty & Staff

Availability: 24 Hours, 7 Days

Support: Monday - Friday. 8:00 a.m. - 6:00 p.m.

AKAs: Voicemail, AVST

Description

A new voicemail system – by Applied Voice and Speech Technologies, Inc. (AVST) – has replaced our legacy voicemail systems (Communité/MIC and Office 365 Voicemail).

Featured FAQs

  • What are the benefits of the new AVST voicemail system?
    • Being on a vendor-supported voicemail platform improves overall security – Communité/MIC runs on legacy Windows 2003 servers and is no longer receiving security patches. Additionally, consolidating to one voicemail system allowed for better and more efficient support.
  • How long will it take to set up my voice mailbox on the new AVST system?
    • The process takes about five minutes. Simply follow the prompts to set up your security code, record your name, and your voicemail greeting. Once you hear "Congratulations," your voice mailbox set up is complete!
  • What happens if I do not set up my voicemail greeting?
    • A generic greeting will be used on the voicemail account until you complete the AVST set up.
  • Will voicemails be missed if I don't set up my voicemail greeting?
    • You will not miss out on any voicemails, they will be stored in your UM phone's mailbox even if it has not been set up yet.
  • Click here to view all FAQs.

Restrictions

  • Faculty/Staff: All active UM faculty and staff.
  • Required: Must have UM telephone and voice line.

Costs

  • No change in cost.

Login

  • Access your voicemail by dialing 8-5700 / 6-5700 from your campus phone.
  • Visit voicemails.miami.edu to manage your voicemail features.
    • Note: if you are unable to log in at voicemails.miami.edu, please contact the UMIT Service Desk for assistance: (305) 284-6565.

Documentation