Telecommunications Trouble Reporting

Eligible: Students, Faculty & Staff

Availability: Monday - Friday, 8:00 a.m. - 6:00 p.m.

Support: Monday - Friday, 8:00 a.m. - 6:00 p.m.

Description

To facilitate reporting trouble with voice and/or network services, please provide information to the UMIT Service Desk at: help@miami.edu, (305) 284-6565, or via UService. The UMIT Service Desk assigns a high priority to trouble tickets and usually resolves them within 24 business hours. If it becomes necessary to involve a vendor in the completion of repairs, the resolution time may be longer. Information to Report:

  • The nature and location of the trouble.
  • The type of equipment experiencing the problem (telephone, PC, terminal, printer, etc.).
  • The name and phone number of the contact person.
  • An alternate contact should the primary person be unavailable, Central Server subscribers should have the "UMTE" number identifying their PC.

Costs

  • No costs are charged for this service. 

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