Information Technology and Telecommunications
Editor
Carlos J. Sainz
csainz@miami.edu
Executive Editor
Julie S. Potter
jpotter@miami.edu
Publications Manager
Joumana Solh
j.solh@umiami.edu
Assisting Publications Manager
Bill J. Gerdts
w.gerdts@umiami.edu
The User’s Guide is published by the Academic and Research Systems group of Information Technology at the University of Miami. Copies are available in room 103A of the Ungar Computer Center, on the web at http://www.it.miami.edu/pubs/, and by writing to the address below.
The material contained herein may be reproduced without written permission provided proper credit is given to the University of Miami, Department of Information Technology, and The User’s Guide.
INFORMATION TECHNOLOGY
1365 MEMORIAL DRIVE
CORAL GABLES, FL 33146
http://www.miami.edu
Introduction 7
Letter from the Vice President.......................................................................................7
Guide Overview.................................................................................................................8
Quick Reference 9
Cane Card 10
Computer Accounts and UserIds 11
Computer Accounts..........................................................................................................11
Academic Account.................................................................................................11
Administrative Account.......................................................................................11
Class Account..........................................................................................................11
Research Account...................................................................................................11
UserIds ................................................................................................................................11
CaneId 12
Computer Lab 13
Facilities...............................................................................................................................13
Hardware.............................................................................................................................13
Software...............................................................................................................................14
Policies.................................................................................................................................14
Hours....................................................................................................................................15
Computer Training and Classes 16
Academic Services Classes..............................................................................................16
End User Support Classes...............................................................................................16
Information Systems Institute.......................................................................................16
E-mail 17
E-mail Alias.........................................................................................................................17
UM Faculty or Staff E-mail Alias.......................................................................17
UM Student E-mail Alias.....................................................................................17
Electronic Mailing List....................................................................................................17
Spam Block..........................................................................................................................17
Electronic Mail Systems..................................................................................................18
Microsoft Exchange...............................................................................................18
MyCanes...................................................................................................................18
OpenVMS and UNIX............................................................................................18
UMail.........................................................................................................................18
E-mail Support Contacts.................................................................................................19
UserId Information and Procedures.............................................................................19
Help Desk/Support 20
Contacts and Support......................................................................................................20
Administrative Computing Support............................................................................21
Internet Connectivity 22
Internet Connectivity.......................................................................................................22
CaneNet...............................................................................................................................22
Central Server Services (CSS)........................................................................................22
What’s included in CSS?......................................................................................23
Dial-up..................................................................................................................................23
Student......................................................................................................................23
Faculty, Staff, and Administrator.......................................................................24
Procedure..................................................................................................................24
Data Network Connectivity...........................................................................................25
Wireless Data Connectivity...........................................................................................25
Map 26
Wireless Connectivity Areas..........................................................................................26
Computer Lab Locations.................................................................................................27
Computer Lab Locations and Wireless Map.............................................................28
Multimedia Services 29
Conference Calls................................................................................................................29
Videoconferencing............................................................................................................29
Other Resources 30
Applications Development.............................................................................................30
CaneNet Connection @ Richter....................................................................................30
Information Technology Security.................................................................................30
Harassment Violations.........................................................................................30
Security Violations................................................................................................30
Policy Violations....................................................................................................30
Imaging/Document Management..................................................................................31
myUM Backup...................................................................................................................31
Network Time Services....................................................................................................31
Telephone Directories......................................................................................................31
Planning and Institutional Research............................................................................32
Testing Center....................................................................................................................32
Scoring Tests..........................................................................................................32
National and State Tests.....................................................................................32
Survey Design.........................................................................................................32
University of Miami Libraries........................................................................................32
Sales 34
Adobe....................................................................................................................................34
University owned computers.............................................................................34
Student owned computers..................................................................................34
Autodesk..............................................................................................................................34
Distance learning Software.............................................................................................34
HP Software Licenses.......................................................................................................34
Mathematical and Statistical Software.......................................................................35
Microsoft Academic Select Agreements......................................................................35
Microsoft Campus Agreement.......................................................................................35
University owned computers.............................................................................35
Leonard M. Miller School of Medicine campus computers.......................35
Student owned computers..................................................................................35
Microsoft Student, Faculty and Staff Select...............................................................36
Oracle....................................................................................................................................36
Symantec Antivirus...........................................................................................................37
Student.....................................................................................................................37
Faculty/Staff............................................................................................................37
Department Purchase...........................................................................................37
Technology Product Center............................................................................................38
Systems Overview 39
Hardware.............................................................................................................................39
Software...............................................................................................................................41
Telecommunication Services 42
Telecommunication Quick Guide to Services and Rates........................................42
Consulting Services..........................................................................................................43
Requesting Services..........................................................................................................43
Installation Charges..........................................................................................................43
Estimates..................................................................................................................43
Trouble Reporting.............................................................................................................44
Work Orders......................................................................................................................45
Standard Orders......................................................................................................45
Large Orders............................................................................................................45
Rush Orders.............................................................................................................45
Discontinuation of Services.................................................................................45
Time Frame..............................................................................................................45
Telephone Services 46
Billing Services...................................................................................................................46
Extended Local Service-Incoming Only......................................................................46
Long Distance Services....................................................................................................46
Long Distance Service Rates...............................................................................46
Cellular Service..................................................................................................................47
Corporate Account...............................................................................................47
Personal Account...................................................................................................47
Sets and Accessories.........................................................................................................47
Analog Sets..............................................................................................................47
Digital Sets..............................................................................................................47
M2216 Multi-line Phone Display.......................................................................47
M2008 Multi-line Phone Display.......................................................................48
M2616 Multi-line Phone Display with Speaker.............................................48
Adjunct Module......................................................................................................48
M3904 Multi-line Phone Display with Speaker.............................................48
7970 VoIP Phone.....................................................................................................49
Analog Polycom Conference Phone...................................................................49
Language Line Translation Services..................................................................49
TTY Hearing Impaired Relay Service................................................................49
Telecommunications devices for the Deaf (TDD)..........................................49
Headsets ...................................................................................................................49
Telephone Lines.................................................................................................................50
Direct Inward Dial (DID).....................................................................................50
Suspended Line Service........................................................................................50
Referrals....................................................................................................................50
Shared Line...............................................................................................................50
Shared Line Appearance.......................................................................................50
Rates..........................................................................................................................50
Voice Messaging and Services........................................................................................50
Automated Attendant...........................................................................................50
Automatic Call Distribution (ACD).................................................................50
Bulletin Boards........................................................................................................50
Symposium...............................................................................................................51
Voice Mail Box........................................................................................................51
Rates.....................................................................................................................................52
Web Resources 53
Course Web Site/Blackboard.........................................................................................53
Gartner Group Research IntraWeb.............................................................................53
myUM..................................................................................................................................53
mrInterview Web-based Survey...................................................................................53
Weblogs...............................................................................................................................53
World Wide Web.............................................................................................................54
Departmental Web Sites......................................................................................54
Personal Web Sites................................................................................................54
University Web Calendar and Announcements............................................54
Online Directory System......................................................................................54
Directory 55
Index 59
To the University Community
M. Lewis Temares
Vice President, Information Technology and Dean, College of Engineering
The Department of Information Technology is pleased to present this combined issue of Information Technology and The Telecommunications User’s Guide.
All members of the University community are able to take advantage of the Information Technology central computing facility and Telecommunications infrastructure and services. The central computing facility features a multi-machine environment as well as numerous consultants dedicated to providing the highest level of service. Telecommunications handles all aspects relating to phones, voice mail, videoconferencing, satellite downlinks, and campus and metropolitan area networks. We offer the highest quality and most cost-effective communication and network services available to the University community. This guide is intended to make it easier for an individual to understand and utilize the services that we offer. Included is a staff directory, sections on the different groups within Information Technology, the services we provide, and how to contact them for assistance. For further information, please do not hesitate to call any of the listed consultants.
This User’s Guide will continue to be updated periodically as new features and services are added. We welcome any comments and suggestions, and urge you to keep this guide handy as a reference source.
This guide is a reference to the many services that the Department of Information Technology and other departments offer. It should answer any questions that you may have about who to contact for support, what resources are available to you, and what services we offer. If you have any questions or comments about this guide, we welcome them.
The Department of Information Technology is divided into ten main groups: Academic and Research Systems, Administration and Budget Control, Application and Database Development, Computer Services (which includes Computer Security and Control, Data Center Operations, and Document Imaging), End User Support, Information Systems Institute, and Telecommunications.
The Academic and Research Systems Group consists mainly of support staff. This includes employees that manage computer labs, teach computer classes, maintain some central computers, and provide consultation to the students, faculty, and administrators.
Administration and Budget Control handles all of the financial aspects for the Department of Information Technology, including Telecommunications.
Application and Database Development develops and maintains all administrative applications, including the myUM system, which provides students and University employees with access to important personal information 24 hours a day on the Internet.
Web Resources supports the University’s web development efforts. This includes providing departments with tools for creating and updating their web sites.
Computer Services supports the Information Technology data center. This data center contains the central computing hardware systems and servers that support all the University administrative and academic divisions and operates on a 24/7 day basis.
IT Security Group is responsible for providing and administering security services within Information Technology and the University community. IT Security supports the production activity of the data center and manages computer and physical security, including maintenance of computer access records and reports.
Document Imaging enables departments to electronically store documents in digital formats. Appropriately indexed, these documents can be retrieved, printed, and/or faxed directly from the workstation.
End User Support provides technical information and services to assist university users in the use of technology. Services include product acquisition, application training, hardware and operating system troubleshooting, and help desk support. End User Support is comprised of the following groups: CaneNet Connection, Messaging and Collaboration, Technology Product Center, Training and Support, and Wintel Enterprise Server Support.
The Information Systems Institute provides training rooms, computers, materials, and classes to the University and the local and international community.
Telecommunications handles all aspects regarding phones, voice mail, video conferencing, and campus, metropolitan, and wide area networks. They offer the highest quality and most cost effective services on strategic communication systems, voice and data network security, planning and engineering, customer support, performance standards and technical measurements, network technical services in the local and wide area networks, and telecommunications procurement and implementation management.
To find out how to contact a specific group or individual, please see Directory on page 56.
‘Cane Card
Primary Contact: 305-284-6565 Option #2
Secondary Contact: telecomhelpdesk@miami.edu
CaneID
Primary Contact: 305-284-5992 Option #1
Secondary Contact: itsecurity@miami.edu
CaneNet
Primary Contact: 305-284-6565 Option #3
Secondary Contact: telecomhelpdesk@miami.edu
Central Server
Primary Contact: 305-284-6565 Option #3
Secondary Contact: Cesar Ferreiro 305-284-3400
Computer Labs
Primary Contact: Julie Potter 305-284-3969
Secondary Contact: Carlos Sainz 305-284-3565
Computer Product Sales
Primary Contact: TPC 305-284-2000
Secondary Contact: Amado Salazar 305-284-6228
Desktop Computer Problems
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support 305-284-2944
Desktop Software Problems
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support 305-284-2944
Dial-up (PPP)
Primary Contact: 305-284-6565 Option #3
Secondary Contact: telecomhelpdesk@miami.edu
E-mail
Exchange/Outlook
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support 305-284-2944
ListServ
Primary Contact: umlistserv@miami.edu
Secondary Contact: Bob Syren 305-284-3980
MyCanes
Primary Contact: Jeremy Stephens 305-284-5225
Secondary Contact: Carlos Sainz 305-284-3565 OpenVMS E-mail
Primary Contact: Terry Helmers 305-284-3849
Secondary Contact: Craig Kolthoff 305-284-3868
UMail
Primary Contact: umail@miami.edu
Secondary Contact: End User Support 305-284-2944
Faculty Consultants
Primary Contact: Scot Sutton 305-284-3931
Imaging/Document Management
Primary Contact: Lourdes Wolf-Marenus
305-284-2140
Secondary Contact: Tony Sellers
305-284-5446
Microsoft Licenses
Primary Contact: Beth Van Boening
305-284-1138
Secondary Contact: Ashley Huff 305-284-3577
myUM
Academic Records
Primary Contact: Referral Desk
Course Registration
Primary Contact: Call appropriate Dean’s Office
Dining Services
Primary Contact: Marco Gonzalez 305-284-3584
Financial Aid
Primary Contact: Referral Desk 305-284-5212
Health Center
Primary Contact: Jaqueline Ledon 305-284-5921
Parking
Primary Contact: Referral Desk 305-284-5212
Student Life
Primary Contact: Dan Westbrook 305-284-3712
Network Problems
Primary Contact: 305-284-6565 Option #1
Secondary Contact: Kenrick Thomas 305-284-3177
SpamBlock
Primary Contact: 305-284-6565 Option #3
Secondary Contact: Jeremy Stephens 305-284-5225
Telephone Problems
Primary Contact: 305-284-6565 Option #1
Secondary Contact: telecomhelpdesk@miami.edu
UNIX (Jaguar)
Primary Contact: Terry Helmers 305-284-3849
Secondary Contact: Craig Kolthoff 305-284-3868
Web
Primary Contact: Web Help Desk 305-284-3071
Secondary Contact: Jorge Molina 305-284-3009
Wireless
Primary Contact: 305-284-6565 Option #3
Secondary Contact: telecomhelpdesk@miami.edu
http://www.miami.edu/canecard/
The University of Miami ‘Cane Card can be used in many ways around campus. It can be used as a debit card, an access card, a meal plan card, and for entrance into sporting events. As a debit card, your ‘Cane Card can be used in vending machines, the UM bookstore, dining facilities, the convenience store, the Student Health Center, and for making copies. For your convenience, you can make deposits to your account at the Cashier’s Desk located in the Ashe Building, at the DART machine located in the Otto G. Richter Library, or on the web in your myUM account at http://myum.miami.edu. After logging into your myUm account, click on the “Student” tab, then go to “Financial.” Under “Cane Card Information” you can make deposits to your canexpress account with a credit or debit card. Deposits can also be made directly through the mail to your Cane Card Express Account at:
Cane Card Express Account
P.O. Box 025551
Miami, Florida 33102-5551
Since the card is a debit card, it is intended that the sums of money on deposit will be used for debit purchases, not for cash withdrawals. There are no interest charges or fees involved with this card.
Each time your card is used at a point of sale, the display head on the reader will show the account balance after the purchase has been completed. If you have any questions, Student Accounts located in the Ashe Building can help resolve any issues you may have concerning your account. The ID office can be contacted directly at 305-284-2295.
As an access card, your ‘Cane Card allows you to enter your Residence Halls, the library, computer labs, and various buildings around campus. Individual departments grant access to the various buildings and doors around campus. If you feel you do not have the correct access to doors or buildings, please contact the responsible party in that department to resolve the issue. Your ‘Cane Card also allows you access into University sporting events.
If your ‘Cane Card is lost or stolen, call Public Safety at 305-284-6666, 24 hours a day, 7 days a week, to report the missing card. If you lose your ‘Cane Card you can deactivate it via the Internet in MyUM. Cards can be replaced at:
Office of Continuing Studies
Allen Hall, Room 111,
Monday through Friday,
8:30 A.M. to 5:00 P.M.
The cost for replacement of a lost or stolen card is $15.00. Cards that have become damaged or are in need of repair will be replaced without charge upon submission of the damaged card.
The Telecommunications department has made it easier for you to resolve issues concerning your ‘Cane Card by directing your call to the appropriate area when you call the Support Center at 305-284-6565, option #2. For non-critical service questions, CaneCard Service can be contacted directly at canecard@miami.edu.
Computer Accounts and UserIds
http://www.it.miami.edu/services/
Information Technology (IT) offers accounts on IBM Mainframe, OpenVMS, and UNIX systems. A valid department account number is needed in order to obtain a UserId on any of these systems. An Interdepartmental Requisition Form must be submitted if IT has never before charged that account. Once this is accomplished, or if an account has already been established, simply fill out the Logon Request Form that pertains to the system on which you wish to receive a UserId.
Academic Account - This account provides faculty, staff, and students with access to computer systems. This is available to students, subject to departmental approval. The department must provide IT with a departmental account number and the authorized signature for that account. All UserIds on this account will expire on May 31st of each year and must be renewed to continue usage.
Administrative Account - This account is for administrators who need access to computer systems. The department must provide IT with a departmental account number and the authorized signature for that account.
Class Account - This account is designed for classes requiring computer usage for the successful completion of a course. The professor will fill out a Logon Request Form with the number and section of the course. Student class UserIds will be generated by IT automatically for that class from the registration database and will only be granted to students officially enrolled in a class. Class Accounts expire upon completion of the course.
Research Account - Research accounts are for projects that have received research grants. The research must be computer oriented and a departmental account
UserIds (Other than CaneID)
http://www.it.miami.edu/services/
A UserId is a unique identifier that is assigned to you for access to a specific system. Generally, the UserId consists of the first letter of your first name, followed by your last name. UserIds for academic, administrative, and research accounts consist of up to twelve alpha-numeric characters for OpenVMS, and up to eight alphanumeric characters for the UNIX systems. Once IT has permission to charge an account for academic, administrative, or research usage, simply fill out the Logon Request Form that pertains to the system for which you wish to receive a UserId or send e-mail to terry@miami.edu or call Terry Helmers at 305-284-3849.
Faculty may obtain computer access for all of the students in a class by checking the circle labeled “class,” and by writing their department abbreviation, course number, and section in the appropriate lines of the Logon Request Form (e.g. MTH502QY). Class accounts require only the signature of the appropriate faculty member. IT will obtain a list of the students enrolled in the class directly from the Enrollment Management System, and will e-mail the list of class usernames to the professor.
Students can learn their UserIds for classes from their professor. Use of another person’s UserId is STRICTLY PROHIBITED!
Every IT system requires a password. The initial password for all systems is the last four digits of the social security number plus the first two letters of the last name (e.g. 6789ja). When logging in for the first time, the system will prompt the user for a new password. A different password must be used.
REMEMBER the password! A user cannot log into the computer without it! If a password is forgotten, it can be reset, but this is time lost for both the user and IT. Do not give your password to anyone. NO ONE should ever need to know your password. Report to the system manager anyone requesting your password and DO NOT send the password to anyone in an e-mail message.
Offensive messages (e.g., messages with sexual, discriminatory, racial, or derogatory connotations) will not be permitted without the explicit consent of the recipient of the message. Harassment in any form will not be tolerated, and violators will have accounts revoked.
http://www.miami.edu/caneid/
CaneID is a username/password authentication process that provides access to multiple UM Information Technology systems and services via the use of one username/password. With CaneID, users will reduce the number of different username/password combinations they have to remember.
Looking Up or Changing Your CaneID Password
If you have never used one of the CaneID services before or you do not remember your CaneID and/or password, you can view your CaneID and set a password by going to http://caneid.miami.edu.
The CaneID web site (http://www.miami.edu/caneid) provides detailed explanation and instructions concerning
1. CaneID password rules
2. Looking up your CaneID
3. Changing your CaneID Password on the Internet
4. Changing your CaneID Password in Windows
5. Using your CaneID at the Richter Library computers
For Help/Additional Info
For additional help, please visit the CaneID website at http://www.miami.edu/caneid or Contact Application Security and Control at 305-284-5992 Option #1 or E-mail caneid@miami.edu.
The askUM knowledge base provides answers to commonly asked questions about UM. You can search for information by category, keywords, or phrases. To use the knowledge base, visit http://www.miami.edu/askum and type “CaneID” in the Search Text box.
For questions concerning the MyUM System, visit https://myUM.miami.edu/system/helpsignon.asp.
Your CaneID/Password login authenticates you to use the following services:
CaneNet (Residential College Internet Service)
Canes VPN
Communité Voicemail
MyCanes
myUM
Gables Central IT Exchange/Outlook Email
Richter Library
SpamBlock
Software Download
Telecom Central Server
Telecom PPP Faculty/Employee Dialup
Telecom PPP Student Dialup
UMail
UMeNET (Ariba)
UM Web Development/UM Phone book
WirelessCanes
PIDMS | MyCanes |
For UserIds on PIDMS, download the form from the web at http://www6.miami.edu/information-technology/it-security/idms_access.htm | For MyCanes, accounts can be obtained on the web at http://mycanes.miami.edu/. |
OpenVMS and UNIX | WEB |
For UserIds on OpenVMS and UNIX systems, use the Academic Logon Request Form, available in the Ungar building, room 103A, or download it from the web at http://www.it.miami.edu/forms/. | For UserIds to gain access to create and update web content, departments should fill out the form at http://www.miami.edu/web/start/. Student organizations should contact Student Activities. Students looking to create personal web sites should obtain a MyCanes account. |
http://www.it.miami.edu/labs/
The University has many computer labs available to the University community. Computer labs managed by Information Technology are located in the Ungar Building, the Engineering Building, and the Residential Colleges. In these labs there are computers, high quality laser printers, and scanners available to users. Operating hours are specific to each lab. For up-to-date lab hours, please call 305-284-2233, or visit http://www.it.miami.edu/labs/hours.html on the web.
Other computer labs on campus are maintained and managed by the University’s individual schools and departments. For more information on these labs’ hours and rules, please contact the appropriate school or department listed on page 27.
Dell GX745 IntelCore2 Duo 2.4 GHz with 2GB RAM, DVD +/- RW
College of Engineering:
Labs 218, 305, 401, 404, 502
Dell GX620 Pentium 4 3.4 Ghz with 2GB RAM, DVD +/- RW
College of Engineering:
Labs 216, 220a, 235, 237, 304, 504
Ungar Building:
Ungar 103A
Residential Colleges:
Stanford, Hecht, Eaton, and Mahoney
College of Engineering:
only in Lab 235
Ungar Building:
Ungar 103A
Residential Colleges:
Stanford, Hecht, Eaton, and Mahoney
College of Engineering:
Lab 235
*Dell Laser Printer only in Lab 504
Ungar Building:
Unger 103A
Residential Colleges:
Stanford, Hecht, Eaton, and Mahoney
All Information Technology computer labs have installed the following software:
Adobe Photoshop CS
ADS 2005A
AutoCAD 2007
Allegro Design Entry CIS
FemLAB 3.1
Intel Fortran
Java
Maple 9.0
MatLab 2006A
Microsoft Access
Microsoft Internet Explorer
Microsoft Office 2007
Mozilla Firefox
PowerTerm
ProEngineer WildFire 3.0
Omnipage(Scanner PC)
SciFinder Scholar 2007
SAS V8.2
Sketchup
STAAD Pro 2003
Visual Studio.Net 2003
Win FTP LE
WinZip
http://www.it.miami.edu/labs/
The only requirement for use of the University computers is a valid University of Miami Identification Card. To give every user the opportunity to access IT’s computers, a reservation system has been developed for IT-supported labs. Computers may be reserved in two-hour blocks. Reservations can be made at least two hours in advance, but no more than three days in advance. A maximum of two non-consecutive reservations may be made per day. Reservations are forfeited five minutes after the set time, according to the lab’s clock.
Professors may also reserve any of the IT-supported labs for one class period at a time by contacting Julie Potter at 305-284-3969 or Carlos Sainz at 305-284-3565.
Games may be played on IT computers, but you must be courteous to others. If the game involves sound, headphones must be worn or sound features must be disabled. Additionally, if others are waiting to use the computer for non-game applications, you must relinquish the computer. During times of heavy lab use, games may not be played at all.
Certain other policies exist to maintain an ideal working environment for users. Absolutely no food or drinks is permitted in any of the labs. Also, manually feeding paper into the printers is prohibited. Please see additional rules that are posted in each of the labs.
Unauthorized copying of software is not only a violation of IT Lab Policies, but is also illegal. Copyright laws protect software, authors, and publishers. Infringement of these copyrights can harm the entire academic community. You may not receive and use unauthorized copies of software, nor may you make unauthorized copies of software for others. You have a legal and ethical responsibility when you use the software, hardware, and facilities.
http://www.it.miami.edu/labs/hours.html
The following table displays the hours of operation for IT supported facilities at the beginning of the semester. These hours may change during the school year. The hours for each lab are posted in the lab, and are available on the web at the above address or by calling 305-284-2233.
Engineering Computer Center (ECC)
Location
McArthur Building, Room 235
Phone
305-284-6405
Hours
Monday - Thursday: 8:15 AM - 2:45 AM
Friday: 8:15 AM - 9:00 PM
Saturday: 12:15 PM - 6:00 PM
Sunday: 12:15 PM - 2:45 AM
Eaton Residential College (ERC)
Location
First Floor
Phone
305-284-5095
Hours
Monday - Thursday: 8:45 AM - 2:15 AM Friday: 8:45 AM - 8:30 PM Saturday: 12:45 PM - 5:30 PM Sunday: 12:45 PM - 2:15 AM
Hecht Residential College (HRC)
Location
Pentland Tower, First Floor
Phone
305-284-4209
Hours
Monday - Thursday: 9:00 AM - 2:00 AM Friday: 9:00 AM - 8:15 PM Saturday: 1:00 PM - 5:15 PM Sunday: 1:00 PM - 2:00 AM
Instructional Support Facility (ISF)
Location
Ungar Building, Room 103A
Phone
305-284-3610
Hours
Monday - Thursday: 8:00 AM - 3:00 AM
Friday: 8:00 AM - 9:15 PM
Saturday: 12:00 PM - 6:15 PM
Sunday: 12:00 PM - 3:00 AM
Mahoney Residential College (MRC)
Location
First Floor Lobby
Phone
305-284-6640
Hours
Monday - Thursday: 8:30 AM - 2:30 AM
Friday: 8:30 AM - 8:45 PM
Saturday: 12:30 PM - 5:45 PM
Sunday: 12:30 PM - 2:30 AM
Stanford Residential College (SRC)
Location
Rosborough Tower, First Floor
Phone
305-284-6341
Hours
Monday - Thursday: 9:15 AM - 1:45 AM
Friday: 9:15 AM - 8:00 PM
Saturday: 1:15 PM - 5:00 PM
Sunday: 1:15 PM - 1:45 AM
Lab Reservations To make a reservation, call the lab at least two hours or up to three days in advance. A maximum of two non-consecutive reservations may be scheduled per day. A valid UM Identification Card must be presented upon confirming reservation. |
Computer Training & Classes
Academic Services Classes
http://www.it.miami.edu/classes/
Students are welcome to attend free classes on a number of computer topics offered by Information Technology’s Academic Services group. At the present time, the class list includes MyCanes, basic and advanced HTML (how to write web pages), Introduction to the Internet, PowerPoint, and beginning and intermediate classes in Microsoft Word and Excel. Faculty and staff are also welcome to attend any of these classes, except MyCanes classes which are for students only. For more information and class schedules, please visit the web site at http://www.it.miami.edu/classes/ or contact Patty Reichle at 305-284-3926.
http://www.miami.edu/micro-training/
End User Support (EUS) Group offers computer application training courses for University of Miami employees. The courses consist of instructor led, hands-on training sessions and are geared toward guiding trainees from basic, introductory level topics to advanced level topics in the desired applications. EUS is now offering training for the Microsoft Office 2007 suite, which includes Access, Excel, Outlook, PowerPoint, and Word. Training for Adobe’s popular Acrobat, InDesign, and Photoshop programs is also available.
In addition, EUS offers specialty classes and seminars, such as Introduction to SPSS and Report Distribution System (RDS) training. EUS also offers training courses on the University of Miami’s Web Development Site, a web-based solution for building departmental websites and Communité, the university’s VoiceMail web interface.
All of the training classes are conducted in a state of the art lab comprised of 33 Dell Optiplex Pentium IV 3.4Ghz, 2GB RAM computers. If you have any questions, please visit our website at http://www.miami.edu/micro-training or call the End User Support Group at (305) 284-2944.
Information Systems Institute
http://www.ngjisi.miami.edu/
The NGJ Information Systems Institute at the University of Miami provides professional computer facilities and technology education to IT professionals from the local and international corporate world as well as employees of the University. Over the past 13 years we have grown from a single classroom with 3 courses to a training facility with 8 state of the art computer classrooms and over 20 complete curriculums. In 1995, we were designated by IBM as a fully authorized Training Partner. Currently we offer the complete suite of IBM courses. We are continuously offering additional courses such as WebSphere, Java, and training tracks such as Cisco, Linux, MCSE, Redhat Linux, and many more as customer demands dictate. Last year we trained well over 700 customers through the IBM educational program alone. The Institute is also a training partner to Enterasys Networks, Foundry Networks, and Nortel Networks. These affiliations bring to our customers new technology curriculums previously not available. For more information and class schedules, please visit our website at http://www.ngjisi.miami.edu or contact the Information Systems Institute at 305-284-2150 or 305-284-2100 or send e-mail to ngjisi@miami.edu.
The University of Miami offers e-mail aliases to all students, faculty, and staff members. An e-mail alias is an alternate address pointing to where you want your e-mail delivered. Using an e-mail alias, rather than the e-mail address, permits you to change e-mail systems without interrupting your mail service and without inconveniencing those who send you mail. If you decide to use a different e-mail system, you simply point your e-mail alias to the new e-mail address. You don’t have to notify any friends or business associates of the change of address, as the alias has not changed.
For faculty and staff, the alias is called the UM Faculty or Staff E-mail Alias. For students, it is called the UM Student E-mail Alias.
UM Faculty or Staff E-mail Alias
Faculty and staff are assigned a default UM e-mail alias address in the form of: the first initial, followed by a period, and then your last name@miami.edu. (j.doe@miami.edu). The default e-mail alias can be changed by filling out the online form at http://www.miami.edu/hr/forms and selecting “E-mail Registration Information” from the bulleted list. The “yourname” may be customized by the user (within the guidelines stated on your form), but each alias must be unique. Users will continue to receive their e-mail on their preferred system.
UM Student E-mail Alias
Students at the University of Miami are automatically assigned an e-mail alias in the form of yourname@umiami.edu, where “yourname” takes the form of the first initial followed by a period, and then your last name. For example, student Jane Doe would have an e-mail alias of j.doe@umiami.edu. (Note that a number may be added to your last name if someone has already been assigned an identical e-mail alias.) Although this alias is created automatically, the student must activate it through the MyUM system by registering their preferred e-mail address. After that, all mail sent to the e-mail alias will be automatically routed to the preferred e-mail address. You can change your preferred e-mail address at any time through the myUM system. You can access myUM at http://myum.miami.edu.
http://www.miami.edu/listserv/
Faculty and staff members, as well as active registered student organizations throughout the University of Miami, are able to request electronic mailing lists. Student organizations must be registered through the Department of Student Activities and Leadership Programs.
An electronic mailing list is a collection of e-mail addresses. The purpose of a mailing list is to allow a user to send one message that will be received by all the subscribers to that mailing list. Mailing lists are created using LISTSERV™. To request a list, please fill out the Electronic Mailing List Request Form which is available from the web at http://www.miami.edu/listserv/.
Faculty can activate a class mailing list for their classes through myUM (http://myum.miami.edu). After signing on to myUM, select the “Faculty Menu” tab. Under “Other Faculty Functions” select “Request/Cancel Listserv For Your Courses.” Activate those classes you want a mailing list for.
Your mailing list should be ready to use by the next working day. You will receive an e-mail giving you instructions on how to use the class list. The subscriptions to the mailing lists are automatically updated daily reflecting all additions and deletions. Professors can use this mailing list to send e-mail announcements to the students currently enrolled in their courses. For further information about class mailing lists, please read the “Guide for Class Mailing List Owners” available on the web at http://www.miami.edu/listserv/ or contact Bob Syren at 305-284-3980.
http://www.miami.edu/spamblock
Spam is abuse from electronic messaging systems sending unsolicited, and nearly identical messages to numerous recipients. Spamming is economically viable as the recipient directly bears the cost of delivery, storage, and processing. Spammers are numerous and often go to great lengths to conceal the origin of their messages. More than 80 percent of the spammers now use networks of virus infected PCs (zombies) to send spam, and the volume of spam has become very high and is increasing yearly. The costs, such as lost productivity and fraud, have forced companies and internet service providers to implement solutions to control spam.
http://www.miami.edu/email/
E-mail networks consist of millions of computers at commercial, government, military, and educational institutions around the world. E-mail allows users to send and receive messages to and from other users within the University and anywhere in the world.
Any user that would like to use electronic mail should first decide which system they would like to use as their preferred system, and then fill out the appropriate form.
Microsoft Exchange
This e-mail system utilizes the CaneID, part of the single-sign on initiative at the University of Miami. To obtain a mailbox on this system, complete the Exchange Access Form, which can be obtained via the web at http://www.miami.edu/it-forms/. A valid departmental account number is required in order to obtain a mailbox on the Exchange system. Please return this form to IT Security, Plumer Suite 41, Locator Code 2500. Questions regarding Exchange account creation or termination, should be directed to IT Security at 305-284-5992. For training regarding Microsoft Exchange and Outlook, contact the End User Support group at 305-284-2944 or go to the training web page at http://www.miami.edu/user-support/training.
MyCanes Student E-mail
MyCanes is the official student e-mail system at the University of Miami. It offers students the ability to check e-mail through the web from anywhere with internet access as well as through IMAP clients like Outlook, Thunderbird, and Apple Mail. Additional services include group calendaring, personal online file storage, web page hosting, and full integration with SpamBlock the University’s enterprise spam and virus filter.
For a full list of all services and detailed information and for account activation please visit http://mycanes.miami.edu. For questions contact Jeremy Stephens in the Student E-mail Administrators office at 305-284-5225 or by sending e-mail to comments@mycanes.miami.edu.
OpenVMS and UNIX
These systems are available to faculty, staff, and students. In addition to e-mail, these systems offer a number of other services and software, please refer to the Software Table List on page 40. To obtain a UserId on either the OpenVMS or UNIX systems, complete the Logon Request Form, available in the ISF, Ungar building, room 103A or on the web at http://www.it.miami.edu/forms/. For questions regarding these systems, contact Terry Helmers at terry@miami.edu or 305-284-3849. A valid department account number is needed in order to obtain a UserId, unless it’s a class account (please see page 10).
Users can access e-mail via IMAP or POP clients on the UNIX or OpenVMS systems. For off-campus users of IMAP or POP clients, it is recommended to use the outgoing mail server user name option. This
authentication process will allow e-mail to be relayed via the UNIX or OpenVMS mail servers from any location. This would be especially useful to laptop users that connect to many different networks. This, in combination with TLS (Transport Layer Security) or SSL (Secure Sockets Layer), will ensure that your e-mail is encrypted from your e-mail client to the UNIX or OpenVMS e-mail server.
UMail
UMail is a email system offered to currently enrolled University of Miami students. This new Microsoft Exchange mail system offers students an easy way of checking email anywhere or anytime on most email client software, via a web based interface, or on many mobile devices. In addition, UMail incorporates Microsoft Exchange’s calendaring, contacts, tasks, and notes features.
UMail features 1GB mailbox storage size, anti-virus and optional anti-spam filtering, compatibility with Microsoft Outlook, Outlook Express, Entourage, and Apple Mail, and access to the UM-wide address list, all personal contacts, and calendar in one location.
Visit http://www.miami.edu/umail for more information and to register for an account. CaneNet Connection offers support on UMail account setup and client software configurations.
Microsoft Exchange/Outlook
Primary Contact:
microtrainers@miami.edu
Secondary Contact:
End User Support
305-284-2944
MyCanes
Primary Contact:
Jeremy Stephens
305-284-5225
Secondary Contact:
Carlos Sainz
305-284-3565
OpenVMS (Ren & Stimpy)
Primary Contact:
Terry Helmers
305-284-3849
Secondary Contact:
Craig Kolthoff Jeremy Stephens
305-284-3868 305-284-5225
UNIX
Primary Contact:
Terry Helmers
305-284-3849
Secondary Contact:
Craig Kolthoff Jeremy Stephens
305-284-3868 305-284-5225
UMail
Primary Contact:
umail@miami.edu
Secondary Contact:
End User Support
305-284-2944
UserID Information and Procedures
Microsoft Exchange/Outlook
Web Address http://www.miami.edu/email/
OpenVMS(Ren & Stimpy)
Telnet Address umiami.ir.miami.edu
MyCanes
Web Address http://mycanes.miami.edu/
UNIX
Web Address http://jaguar.it.miami.edu/
Telnet Address jaguar.it.miami.edu
To request an E-mail mailbox, fill out the corresponding form:
Microsoft Exchange/Outlook
http://www.miami.edu/it-forms/
OpenVMS E-mail
http://www.it.miami.edu/forms/
MyCanes
http://mycanes.miami.edu/
UNIX
http://www.it.miami.edu/forms/
Paper copies of the forms are located in the ISF Computer Lab, Ungar Building, room 103A, and at the Ungar reception desk, room 223.
http://www.miami.edu/it-contacts/
Experts in various areas are available for users to contact. For users that may have questions concerning software, the table below notes which consultant can best answer specific questions.
Applications
Adobe Applications
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support
305-284-2944
Microsoft Applications
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support
305-284-2944
Microsoft Outlook
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support
305-284-2944
Microsoft Windows
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support
305-284-2944
Macintosh OS
Primary Contact: microtrainers@miami.edu
Secondary Contact: End User Support
305-284-2944
Online Survey
Primary Contact: Scot Sutton 305-284-3931
Secondary Contact: Terry Helmers 305-284-3849
OpenVMS
Primary Contact: Terry Helmers 305-284-3869
Secondary Contact: Craig Kolthoff 305-284-3868
SAS and SPSS
Primary Contact: statistics-help@miami.edu
Secondary Contact: Bob Syren 305-284-3680
UNIX
Primary Contact: Terry Helmers 305-284-3869
Secondary Contact: Craig Kolthoff 305-284-3868
General Support
Faculty Consultants
Primary Contact: Scot Sutton 305-284-3931
Imaging/Document Management
Primary Contact: Lourdes Wolf-Marenus
305-284-2140
Secondary Contact: Tony Sellers 305-284-5446
Training Information
Primary Contact: microtrainers@miami.edu
305-284-2944
Secondary Contact: End User Support
305-284-2944
Web
Primary Contact: Help Desk 305-284-3071
Secondary Contact: jorge Molina 305-284-3009
Telecommunications/Network Support
Telecommunications Repairs/Work Orders
Primary Contact: 305-284-6565
Secondary Contact: telecomhelpdesk@miami.edu
Cane Card
Primary Contact: 305-284-6565
Secondary Contact: itsecurity@miami.edu
CaneNet/Central Server/PPP/Wireless/CaneID
Primary Contact: 305-284-6565 Option #3
Secondary Contact: telecomhelpdesk@miami.edu
Audio and Video Conference
Primary Contact : 305-284-6565 Option #4
Secondary Contact: telecomhelpdesk@miami.edu
Fax number: 305-284-5809
UserIDs/Storage
IBM Mainframe
Primary Contact: 305-284-5992
Secondary Contact: itsecurity@miami.edu
Microsoft Exchange
Primary Contact: 305-284-5992
Secondary Contact: itsecurity@miami.edu
MyCanes
Primary Contact: Jeremy Stephens 305-284-5225
Secondary Contact: Carlos Sainz 305-284-3565
OpenVMS
Primary Contact: Terry Helmers 305-284-3869
Secondary Contact: Craig Kolthoff 305-284-3868
UMail
Primary Contact: umail@miami.edu
Secondary Contact: End User Support 305-284-2944
UNIX
Primary Contact: Terry Helmers 305-284-3869
Secondary Contact: Craig Kolthoff 305-284-3868
Administrative Computing Support
The Applications Development Program has automated many administrative functions of the University. For each system, a Data Custodian assumes responsibility for authorizing access and use of the system. The table below gives a list of support and contact individuals for each system available.
Accounts Payable
Aimee Echeverri
305-284-2087
aimee@miami.edu
Accounts Receivable
Maria Garcia
305-284-6793
mmergarcia@miami.edu
Alumni/Donor
Percy Garcia
305-284-5510
pjgarcia@miami.edu
Budget Office
Monica Maingot
305-284-3471 (tel)
305-284-6917 (fax)
mmaingot@miami.edu
Budget Office (Medical)
Marcia Harding
305-243-4113
mharding@miami.edu
Career Planning and Placement
James Smart
305-284-5451
jsmart@miami.edu
Course and Curriculum
Jim Gorostola
305-284-6613
jim@miami.edu
Degree Audit
Jim Gorostola
305-284-6613
jim@miami.edu
Dept. Management Accounting Sys
Aida Diaz-Piedra
305-284-6429
adiazpie@miami.edu
Dining Services
Mel Tenen
305-284-3584
mtenen@miami.edu
Direct Expenditures
Genevieve Nugent
305-284-2625
gnugent@miami.edu
Disability Services
Mykel Billups
305-284-3092 (tel)
305-284-6238 (fax)
m.mangrum@miami.edu
Electronic Commerce
Susan R. Montes
305-284-3074
smontes@miami.edu
Employee Benefits
Cristina Elgarresta
305-284-5059
celgarresta@miami.edu
Enrollment Management
Jim Gorostola
305-284-2209
jim@miami.edu
Facilities Directory
Andrew Williams
305-284-4775 (tel)
305-284-2790 (fax)
abwilliams@miami.edu
Financial Aid
Antonio Espinosa
305-284-4683
antonioespinosa@miami.edu
Financial Records
Aida Diaz-Piedra
305-284-6429
adiazpie@miami.edu
Housing
Gayle Bradshaw
305-284-4505
gbradshaw@miami.edu
Human Resources
Mary Eymann-Reyes
305-284-5296
mereyes@miami.edu
Human Resources (Medical)
Cynthia Holcomb
305-243-6106
cholcomb@umiami.edu
Interdepartmental Requisitions
Terry Diaz
305-284-1953
tdiaz@miami.edu
Medical Finance and Budgeting
Tom Fitzpatrick
305-243-9155
tfitzpat@miami.edu
myUM
Jim Gorostola
305-284-2209
jim@miami.edu
Parking
Walter Salas
305-284-1640
wsalas@miami.edu
Postage and Duplicating
Humberto Speziani
305-284-5450
hspeciani@miami.edu
Property Control
Paul Swanson
305-284-4658
pswanson@miami.edu
Purchasing
Susan Montes
305-284-2209
smontes@miami.edu
Sponsored Programs
Terry Diaz
305-284-1953
tdiaz@miami.edu
Student Admissions
Judy Shelton
305-284-3765
judy@miami.edu
Student Employment
Grisel Valdes
305-284-6641
gvaldes@miami.edu
Student Government
Renee Callan
305-284-6399
rcallan@miami.edu
Student Loans
Aimee Echeverri
305-284-2087
aimee@miami.edu
Student Records
Jim Gorostola
305-284-6613
jim@miami.edu
Cindy Koon
305-284-5455
ckoon@miami.edu
Testing Center
Jim Gorostola
305-284-6613
jim@miami.edu
http://www.miami.edu/network/
Telecommunications provides all data communications services on the Coral Gables campus and for the following business units on the Medical and RSMAS campuses: Purchasing, Accounts Payable, Human Resources, and Controllers. Data communications for all other users within Medical and RSMAS campuses are provided by their respective campuses. Please see Trouble Reporting on page 45 for contact information.
Telecommunications offers several different options for network connectivity within and between campuses. These options reflect alternatives and recurring charges associated with the desired network connectivity. All options provide complete end-to-end network access from the (customer’s) origination hardware to the destination hardware. The charges listed do not include costs for microcomputers, workstations, terminals, software, adapter boards, etc; these are the responsibility of the customer. Arrangements can be made to acquire these items through Purchasing, the Technology Product Center, or an approved vendor.
Because most university departments have specialized data communications needs, Telecommunications will work with each department to determine what systems and configurations will best serve the department’s needs.
http://www.miami.edu/canenet/
CaneNet is UM’s student network located in the Residential Colleges. Ethernet ports in every room provide fast reliable Internet connections for those students living in the dorms. All that is needed is a computer with an ethernet card and an RJ45 cable. You can surf the Internet from your room, check e-mail, and much more. To activate your ethernet port on-line, you will need to apply for a CaneNet account by signing into the myUM system at http://myum.miami.edu/, click on the tab “Life at UM”, and under “Other Functions”, click on “CaneNet and Wireless Access Network.”
To obtain an ethernet card and cable for your computer, please see Technology Product Center on page 38. For further CaneNet information, contact Telecommunications at 305-284-6565 option #3, visit the web page http://www.canenet.miami.edu/, or send e-mail to canenet@miami.edu.
Central Server Services (CSS)
http://www.miami.edu/network/
Central Server Services provides wide ranging office technology and support in a networked environment. CSS provides access to print sharing, e-mail application services (including MS Word, Excel, PowerPoint, and Outlook), Norton Virus-protection, Internet Explorer, PowerTerm, Microsoft patch management, and more.
For a start-up and monthly fee, Telecommunications will not only connect your PC to the Internet, but will handle all aspects of your network (i.e., printer problems, forgotten passwords, network problems, failed logon attempts, e-mail problems, etc.). Additionally, your computer will have the latest patches and will be backed up everyday. We have network specialists ready to assist your department in today’s increasingly complex network environment.
If you would like more information on Central Server Services, please call 305-284-6565, option #3, and schedule a no cost or obligation analysis to explore the possibility of benefiting from this service.
Application Services - Services: provides individual client PC’s access to several software programs such as Word, Excel, Access, PowerPoint, Outlook, Exchange Client, PowerTerm, Symantec Virus Protection, and Internet Explorer.
E-mail - Ability to send messages electronically including spreadsheets and documents.
File Storage and Archiving - The files on the server will be backed-up every night. Files saved to the individual PC’s will also be backed-up.
File Transfer - Ability to transfer files electronically.
Patch Management - Microsoft O/S and Office updates will be delivered to your PC over the network.
Print Sharing Services - Manages and controls printing on a network allowing multiple and simultaneous access to printing facilities.
User ID and Password -Allows access to the central server.
Central Server Services Costs (includes Ethernet Connection):
One-time Cost
Installation (estimated at 2 hours @ $72.10/hour) $144.20
Recurring Costs
Monthly Access per UserId $38.10
*Prices are subject to change, please check for current prices.
http://www.miami.edu/network/
Users can remotely connect to the University of Miami from their homes using a computer equipped with a modem and communication software. The University provides separate dial-up options for students and for faculty, staff, and administrators.
Student
Students will be able to access the University network and the Internet through our analog dial-up Point-to-Point Protocol (PPP) service by dialing in via modem from any remote location, including their homes. These modems can be reached at 305-284-5595.
Students must sign up for CaneNet through the MyUM system at http://myum.miami.edu/ to access the off-campus remote dial-up.
Students who wish to access the Internet off-campus will need the following minimum requirements:
A computer that communicates via Point-to-Point Protocol (PPP)
One of the following operating Systems:
Windows 95, 98, NT, 2000, XP
Mac OS 7.1 and above
Any other operating system that supports PPP (e.g. Linux, etc.)
A 14.4 BPS or faster modem
A standard analog phone line and jack
For instructions for off-campus remote dial-up, please go to http://www.miami.edu/network/ and then select Dial-up PPP.
Faculty, Staff, and Administrator
The faculty, staff, and administrator dial-up option can be used to access the University of Miami’s network as well as the Internet. This option provides greater availability (should never receive a busy signal) and higher speed modems (56K bps). It uses Point-to-Point Protocol (PPP) communication software that allows users to access campus computer networks and hosts through a standard analog phone line from any remote location including your home. PPP software is found in the dial-up networking on your computer.
To use this option, a UserId and password are required. In order to receive a valid UserId, please contact Telecommunications at 305-284-6565, option #3, or send a TSR to Telecommunications requesting PPP service.
We have tailored the following 3-tier access structure to reach as many subscribers as possible:
1. E-mail Only - gives access to IT E-mail servers only using IP (Internet protocol). This includes IT operated Microsoft Exchange, UNIX, and OpenVMS
e-mail servers.
2. UM Network Backbone 1 & 2 - builds on the E-mail Only service by providing access to the University’s MAN (Metropolitan Area Network), Gables campus hosts, including the mainframe gateway, and other University systems. There is a $10.60 monthly recurring charge for this option.
3. Internet 2 - this level gives you both of the services above plus unlimited Internet access for a monthly fee of $19.10.
These modems can be reached at 305-284-6552. To check the status of this modem pool, visit the web site at http://www.miami.edu/network/, select Remote Dial-up Information, and then select UMPPP. For additional information, please contact Telecommunications at 305-284-6565, option #3, or visit our web site at http://www.miami.edu/network/ and select Dial-up PPP.
Modem Speeds: 56.6 Kbps or Lower Modems
Modem Configuration:
8 DATA BITS
1 Stop BITS
No Parity
Modem Phone Numbers:
Students
305-284-5595
Faculty, Staff, Administrator Option
305-284-6552
Cost:
One-Time Cost $36.05
Recurring Costs
E-mail No charge
UM network backbone $10.60
Internet $19.10
Dial up is free for students
Problems:
Problems with Dial-up: Telecommunications at 305-284-6565
1 This service has been designed, developed, and implemented with remote connectivity and is not intended for on-campus use.
2 Monthly fee required; an TSR is required when requesting this option.
*Prices are subject to change, please check for current prices.
Data Network Connectivity
http://www.miami.edu/network/
This provides the customer with a switched Ethernet circuit to the University network. You will have access to all University resources as well as the Internet. This option depends heavily on the availability of network equipment provided by Telecommunications.
Data Network Connectivity Rates:
One-time charges
Wire installation (Estimated at 2 hours @ $72.10/hour) $144.20
Materials $90.00
Recurring costs
Monthly switched network access per port (for personal computers) $13.10
Monthly switched network access per port for servers (for personal computers) $31.85
Monthly network access per port for labs with 6 or more PC’s (for personal computers) $6.55
*Prices are subject to change, please check for current prices.
Wireless Data Connectivity
http:/www.miami.edu/canenet/
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